Trusted Agent profile · London
★★★★★
888 reviews across 2 platforms
7 Heritage Avenue, London, NW9 5FW
Part of Benham and Reeves, see every office.
Benham and Reeves's office in London, at 7 Heritage Avenue, is rated 4.6 out of 5 across 888 reviews on two platforms, including 462 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of four awards Benham and Reeves won in 2026.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotI was unable to make contact with an…
I was unable to make contact with an utilities company. I contacted Abbas and he resolved the impasse very quickly. This was an excellent service.
Thanks for your lovely review Brian. Abbas is an experienced member of the team and we're pleased to hear you have benefiited from his persuasive skills! - Emily, B&R
5/5
TrustpilotThey help to manage the apartment until…
They help to manage the apartment until now.Quick response to any inquiry and very helpful all the times.
1/5
TrustpilotWorst renting experience in my life
Worst renting experience in my life so far. In short:• Unprofessional as how can you get renting property address wrong in the contract? Absolutely joke! So you would end up doing address changes all over again. • You’d better have thought about everything and put them into writing at outset. Otherwise, it won’t get delivered by this agent. They won’t say no to you but dragging it on and on with lots of excuses. • If you have any issue with your rented property, don’t expect they will get it resolved soon even urgent issues. I don’t think a tenant can delay paying rent, isn’t it? Also note that they have sub-contractors of sub-contractors which means your problem will be dealt with multiple parties…• No matter how well the property is kept and cleaned when you move out. They will charge hefty cleaning fee regardless. So called "professional cleaning"! If invoice came out with wrong amount, they won’t even bother to apologies act like it is ok to charge people wrong…• Be prepared they will delay your deposit returning. There are so many issues with this agent…absolutely horrendous!
5/5
GoogleExcellent service provided by them. Go out of their way to help and support. Friendly and supportive staff to meet the requirements, specially Rahim who is proactive and professional
Thanks Mohammod, our estate agents at Beaufort Park really appreciate your kind comments about the service you've received. Thank you for sharing here. - David M, B&R
5/5
TrustpilotGreat agent!
I’m very grateful to Greta and Darcy for their amazing job performance. They were always quick and very helpful.They are absolutely trustworthy.
Hi Moeri, Greta and Darcy are thrilled to see your lovely feedback and five star rating here, we're very pleased to hear you've had such a great service experience with us.- Emily, B&R
5/5
TrustpilotWe bought our first apartment in London…
We bought our first apartment in London with Benham & Reeves. The sales team is really helpful and efficient. Thank you so much especially to Thomas who answered and helped us till completion. Highly recommend
Thank you very much Mrs Lee, we are thrilled to hear you've found our sales service and Thomas, so helpful and efficient, this is great to hear. Thank you for sharing your five star rating here, we really appreciate it.- Emily, B&R
5/5
TrustpilotShali Motichande
Efficient and excellent service
Hi David, thanks very much for sharing a five star rating here which Shali is thrilled to see, we are glad you've found the lettings service efficient and excellent. Thanks for your custom, it's appreciated.- Ruth, B&R
5/5
GoogleThanks to this, I was able to find the house I wanted. It was my first time living in the UK, so there were a lot of things I didn't know, but I was grateful for the kind response. They are professional and kind as well.
Thank you very much for taking the time to give us your feedback, we are glad you reveived good service from our stafd and we wish you a pleasant stay here in the UK. Kind regards, Emily Taylor, B&R
1/5
GoogleBe very aware of their practice, considerably high admin fees , charge tenants deposits of up to 10 weeks ! They claim to be the official agent of Beaufort park ? Not according to Berkeley group head office . Another concern I have is their staff like to take advantage of students especially foreign students by charging fees to negotiate discounts . certain reviews I’ve noticed are friends of theirs , not honest at all clearly a bit dishonest to ask your friends to leave a review . I noticed that many people complain about their deposits not being returned. Especially students who claim their charges are high for end of tenancy cleaning and repairs .
5/5
TrustpilotI’m very pleased by the services…
I’m very pleased by the services provided by Sara Garzelli. She ha been very professional and ethical.I would recommend Benham & Reeves without any hesitation to every owner that wants to sell their property.Thank you again
Hi Patti, thanks for sharing this lovely feedback here. Sara and all the Kensington sales team were very pleased to see your lovely feedback. Being professional and ethical are attributes we really strive to reflect so its great to hear we met your expectations here.- Emily, B&R
1/5
Trustpilotavoid at all cost
Both the agent and the overseas landlord they represent can't care less about the well-being and SAFETY of their tenants as long as rent is paid. The consequence is, whenever we had any issues with the flat, particularly to do with (fire) safety, it took us the longest to get B&R to send someone and resolve (if at all) the issue. For example, we had an entrance door stuck due to the mechanical fault, which prevented us from getting in/out our flat with tolerable ease, and it took them over two months to send someone who just went away after greasing the door. The problem quickly returned. On another occasion the entire building (where our landlord and his friend represented by B&R owns multiple properties, told by a B&R letting agent) had smoke detector alarm issue. It took them another couple of months to send each other emails around (cc'ing us in the mess) urging the other party to look into the issue. Ridiculous.Fed up with this, we resolved to move. After we moved/checked out, they said 'in accordance with clause 2.53 we require sight of your utility accounts, showing payment up to the termination of your tenancy with actual, not estimated readings'. Months after we moved in, we were chased by debt collectors for the bill unpaid by the previous tenant and their response?'I’m sorry but we cannot intervene here as you are the account holder and you must contact supplier directly.'Their procedure only works for deducting from the deposit of the previous tenants, not for protecting the current tenants.Last but not least, it took them 6 weeks to release their schedule of deduction from our deposit. The contract clause they so love to throw at your face states4.7. At the end of the tenancy, the Landlord’s Agent must tell the Tenant within 28 working days of the end of the tenancy if they propose to make any deductions from the depositAccording to this clause, it is clear to any reasonable person that they have breached this clause when they remained silent for nearly 6 weeks from the end of tenancy and therefore cannot make any deduction other than those already agreed during the period. However, the agent came back to my complaint thatWe are well aware of the stipulated time frames in place and in accordance with such you were notified by my colleague xxx on (earlier date).That said notification wasPlease be advised that although we have not received the finalised quantification of costs from the landlord yet, there will be a deduction for the check out invoice, cleaning and there may also be other deductions.Deduction for cleaning was nonsense because we used specifically the cleaning firm recommended by themselves and produced a receipt. I don't call 'there may also be other deductions' a proposal of making any deduction in any honest way. Again the agent couldn't care less. If I were to express my intention to pay the rent each month, and actually pay it in 6 weeks, this cannot be also a breach of the contract according to their logic.I really would like to urge anybody who considers renting from B&R or the landlords they represent, to THINK AGAIN. Those shoddily constructed new-ish builds bought up by investors from overseas will only bring you no end of misery, not to mention that you'll have the additional headache from all the perilous wordings in their contract.
5/5
GoogleVery happy as a tenant in Beaufort Park. Raj and Anne have been particularly helpful.
Hi Azeem, great to hear you have had such a good lettings service experience in Colindale. Raj and Anne are pleased to see this and your five star rating. - Ruth, B&R
1/5
TrustpilotAVOID!!
AVOID!!! AVOID!! AVOID!!! This agency fraud us. We found an apartment in Notting Hill, transferred the deposit and the first month of rent. Two days before the moving in date the agent Sam called us and told us that the old tenant does not want to move out and he or she renewed their contract. And on top of that, they did not want to take any responsibility for their mistake. We told them on the same day we want our money back but this took them over three weeks to transfer this back. So we arrived in London without an accommodation and had to find another apartment and had to pay for the hotel and etc. We also could not even make a new offer for a new apartment because Benham and Reeves still had ours. They even lost one of the transfers and just realized after I told them. And it gets worst.... they transferred us less money than the amount we were supposed to transfer. Because they did not pay the bank fees and let us pay them again. How ridiculous. We are taking legal actions and hoping to get compensation at least. Was just a horrible experience and costs us our last nerves.
5/5
GoogleI like Benham & Reeves very much, and Among them, it is worth mentioning Raj Miah, who provided high-quality services.
Thanks Pu, we are glad to hear you've had such a great service experience with Raj in our lettings team. We appreciate the five star rating too, thank you. - Emily, B&R
5/5
GoogleBenham & Reeves - Colindale Estate Agents are extremely helpful & efficient and I would have no hesitation in recommending them.
Thank you for your kind encouragement Linda, we really appreciate you sharing it here with your five star rating. - David M, B&R
5/5
GoogleFound the team at B&R to be extremely professional. They are a credit to the company. Would use Nick and Thomas again.
Hi Yahya, thanks very much for your lovely feedback and five star rating which Tom and Nick are very appreciative. We're thrilled to hear you've had such a great service experience with our sales team here. - Emily, B&R
5/5
GoogleNice location of apartment with good views. Prompt response by Rahim , and Benham and Reeves team, when I had difficulty with the door lock. Thank you.
Thanks for sharing a five star rating here Guhan. We're pleased to hear you had a good service experience with us and that our lettings team who are on-site at Beaufort Park were able to respond quickly when you needed help. - Emily, B&R
5/5
GoogleB&R have been managing my property since 2016. They have been excellent both the letting agents and accounts department with their high standard service and good determination.
Hi Wen Yap, thank you very much for your kind feedback and for sharing a five star rating here, we value your comments and thank you for your continued trust in our lettings and property management service. - Emily, B&R
5/5
TrustpilotGood and detailed service
Good and detailed service, handle the lease properly.
Hi Nic, thanks very much for your kind feedback and five star rating, we're glad to hear you feel well looked after. Thanks for your continued custom.- Ruth, B&R
4/5
GoogleGood and reliable experience working with BR. Quite approachable and very helpful team right from the beginning till the end of tenancy which was for about 2 years.. We have always received a prompt response to all our questions and communication especially with repairs and fixes.
Dear Debashree, Thank you for posting this lovely review, the Beaufort Park team will be thrilled to learn you rated them highly. We are glad you enjoyed a smooth tenancy, wish you the best. Kind regards, Emily Taylor
5/5
GoogleHad a great experience in finding and finalising a property for rent with Raj Miah and Anne from Benham & Reeves. Very friendly, transparent and approachable.
Thanks very much for sharing your five star rating for our Beaufort Park estate agents here. Great to hear you found our lettings service friendly and Raj met your service expectations. - Emily, B&R
5/5
GoogleEfficient and focused, this agency found us reliable tenants very quickly. Really happy with their service, with Rabin Velji being a very helpful point of contact.
Thank you very much Marjolein, we are really glad to hear you are happy with the service and that the tenants we found for you are reliable. We appreciate you sharing the five star rating here too. - Emily, B&R
4/5
GoogleBenham & Reeves have managed our property since we purchased it and have just found us new tenants very quickly in a difficult market and managed everything efficiently and professionally.PositiveResponsiveness, Quality, Professionalism
Thanks very much Mike, our Beaufort Park lettings and property management teams are really glad to hear you find the service efficient and professional. Being on-site at the development means we always have a good stream of waiting tenants and we are glad you are benefiting from this. best regards, Emily Taylor, B&R
5/5
Google5 starts is little for this amazing agency when is very helpful always!!!
Hi Kristina, it's very kind of you to share such lovely feedback about the service you've had from our Colindale estate agents. We are very pleased to see your five star rating too, thank you! - Emily, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Benham and Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Benham and Reeves Colindale hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Benham and Reeves Colindale won Platinum in The Trusted Agent 2026 awards.
