Trusted Agent profile · London
★★★★★
886 reviews across 2 platforms
7 Heritage Avenue, London, NW9 5FW
Part of Benham and Reeves, see every office.
Benham and Reeves's office in London, at 7 Heritage Avenue, is rated 4.6 out of 5 across 886 reviews on two platforms, including 462 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of four awards Benham and Reeves won in 2026.
Tell us what you need and we'll put you in touch. Benham and Reeves Colindale hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Benham and Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
Trustpilotvery efficient and all the staffs are…
very efficient and all the staffs are great
Hi Michael, many thanks for sharing a five star rating here, we are glad you are finding the service efficient. Thank you for your custom.- Ruth, B&R
5/5
TrustpilotAnother successful letting with Benham…
Another successful letting with Benham and Reeves. Always prompt and efficient and little input required from us. On this occasion it was Krystal Richards who has let many of our properties and always achieving excellent rates.
Hi Cornel, thanks very much for your kind service comments here, Krystal in our lettings team is very pleased to see this and your five star rating which is appreciated.- Emily, B&R
5/5
GoogleFantastic service received by Sam and the team. thank you
Dear Serif, Thank you for reviewing the Beaufort Park lettings team. We’re pleased to learn that you are happy with the service provided by Sam and the rest of the Beaufort Park team. We wish you the best with your tenancy. Kind regards, Emily Taylor, B&R Marketing
5/5
GoogleThe Beaufort Park office has been renting my properties for the last 10 years and I have never experienced any issues with them and with the tenants that they found for me. I have reffered many of my friends and family to them and they are just as happy. Very friendly and professional. Keep up the hard work.
Dear Ladi, We truly appreciate you taking the time to review us. I am delighted to learn that the Beaufort Park office has been successfully renting your properties for the last ten years. I will convey your kind words to the team. Thank you once again. Kind regards, Emily Taylor
5/5
TrustpilotExcellent Service
The team at B&R are responsive and address both the landlord and tenants needs effectively, resulting in trouble free letting.
Hi, we're thrilled to hear you've had a trouble free letting service experience from us. We're glad our expertise is working out for you, thank you for your continued custom.- Ruth, B&R
1/5
GoogleThey didn't confirm to us verbally we needed to pay rent every six months. When we sought help with that, they kept ignoring our messages. They also kept fooling us they were contacting the landlord when they didn't.
Hi Ibrahim, as with all Students we house, the rent is paid six months in advance which was carefully explained to you and appears on the paperwork you signed. Raj says he did his best to ensure you understood this so we are sorry to see this rating here as everything else went smoothly for you. - Emily, B&R
5/5
GoogleRecently I rented a property through Benham and Reeves in Beaufort Park and found the service to be outstanding. The person that helped me was the manager Sam Shah and he was extremely knowledgeable and answered all of my questions swiftly which I really appreciated. I also found the team to be very friendly. Overall I highly recommend them.
Dear P Degun, We truly appreciate you taking the time to review us. Sam and the team will be thrilled to receive a 5 star review. We wish you a good tenancy. Kind regards, Emily Taylor
5/5
GoogleI found Anne at the Beaufort Park office particularly helpful
Hi Robert, we are thrilled to hear you've had a great service experience from Anne here in our Colindale branch, thank you for sharing a five star rating here. - Ruth, B&R
5/5
Googlevery good customer service respectful staff
Hi, thanks very much for sharing a five star rating for our Colindale estate agents, we're pleased you've had a good service experience with us. - Ruth, B&R
5/5
GoogleRaj who helped us secure the flat is friendly, professional and well-informed. He replied to our enquiries promptly and showed us a few good quality properties which we eventually chose one. Sylvie who works in property management is also very helpful in assisting us settle down in the new flat.PositiveQuality
Thank you Kelvin for your five star rating and lovely comments. It's great to hear we were friendly and listened so we could meet your accommodation needs at a personal level. We wish you well with your tenancy. kind regards, Emily Taylor, B&R
4/5
GoogleI have used Benham & Reeves in Colindale to rent an apartment since the development was built. We have been through both good and bad tenants over many years. Their performance has been thorough, professional and helpful at all times. They cannot eliminate all problems but they do their best to help me avoid them and have been supportive throughout.
Thanks Jeremy. Good to read and will certainly pass onto the team at Beaufort Park. Thank you for taking the time to leave a review. Best wishes, Benham & Reeves Residential Lettings
5/5
GoogleYet again I cannot fault the service we received from Benham and Reeves at Beaufort park . Thankyou Raheem Valji and all the letting team for the prompt & excellent service provided .⭐⭐⭐⭐⭐
Thank you Annunziata, we're very pleased to see your five star rating here for our letting service. Rahim is thrilled to hear you are delighted - it's our pleasure to be of service. - David M, B&R
5/5
GoogleI have received an excellent service. I have visted the Agency on Friday and met Rahim who was very professional, friendly and helpful and kept me updated with the rental process from start to finish. I got the keys on Wednesday. It was an outstanding experience, easy, fast and efficient. I would really recommend Benham and Reeves.
Dear Rory, Thank you for recommending our Beaufort Park lettings branch. I am glad that we were able to make the moving process as smooth and stress-free as possible. I will certainly pass on your kind words to Rahim and the team. We wish you a successfully tenancy. Kind regards, Emily Taylor
4/5
TrustpilotDi was helpful and professional
Di was helpful and professional, which made all the difference! He had all the key information and think of every possible solutions to help home owner in renting their property. Thank you for your patience and expertise!
Thank you so much for your lovely feedback here, Di and the lettings team really appreciate it and value your custom.- Emily, B&R
5/5
TrustpilotOur pleasure to work with Ivan Hrissimov
It was our pleasure to work with Ivan Hrissimov for our apartment renting. We are grateful for the prompt, professional and effective services that Ivan and Benhams team provided us.
Hi Ning, thank you very much for sharing a five star rating here and for your kind comments about the lettings service you've had from Ivan which is appreciated.- Emily, B&R
5/5
GoogleBenham & Reeves are very efficient who managed to secure good rentals for our flat in Beaufort Park. Great job, Rahim. Thumbs up from us.
Hi Mr Tang, zero voids in a rental property is always our priority and our lettings team here at Beaufort Park are so happy to see your positive feedback too. Thank you for taking the time to give us a five star review. Kind regards, Emily, B&R
5/5
Googleeverything is ok only the rain is beating. there is nothing on the window and we can't open the door because water enters the house. if a small screen could be placed above the door. please.
Hi Brandusa, this sounds like a job for the development managing agents but if we manage your property, please contact your property manager about this. - David M, B&R
1/5
GoogleIf you plan to rent a property, don’t go there! You will regrets at the end of tenancy. Kept the deposit for over a month with unreasonable deductions. The property manager was impolite and rude too.
Hi, we're sorry you aren't happy with the deposit deductions but your landlord requested these due to the poor condition of the property after you vacated. Having investigated this, I can see your property manager has done her best to help you understand the itemised deductions and is still in dialogue with you. - David M, B&R
5/5
TrustpilotI have had a good experience with B&R
I have had a good experience with B&R. They are really efficient and quick! I had to move in quicker than I expected and they were really helpful with that! Define recommended.
Thanks Mohammed, we're glad you had such a great experience letting with us. - Emily, B&R
5/5
GoogleOur agent was Mr.Raj Miah, he was very responsible, kind & supportive, he helped us moving in even he was in his weekend , he & all his colleges were very cooperative & supportive, great staff, very polite, well trained, one of our best experiences in finding a new home.
Thank you Nasim, we really value your feedback and the five star rating. Great to hear you had such a positive experience with our Beaufort Park estate agents. kind regards, Emily Taylor, B&R
5/5
TrustpilotThank you Welsey and Yuan
Thank you Welsey and Yuan, you are really professional and helpful.
5/5
TrustpilotHigh recommend to anyone who wants to let out their property
My letting agent was Jomar and he was very helpful throughout the whole process. I would highly recommend B&H to anyone who wants to let out their property.
Hi Caroline, great to hear we met your service expectations as a landlord, thank you for sharing a five star rating here. We value your custom.- Emily, B&R
5/5
GoogleI have consecutively rented for two years in two different apartments with Rahim from Benham and Reeves . He’s a very polite, helpful and friendly person. Along with me he also helped 7-8 of my friends from university find a suitable home for themselves.
Thanks Mrinal for your five star service rating, our Beaufort Park lettings team are very glad to see this. Hope your tenancy is progressing well. Best regards, Emily B&R
5/5
TrustpilotGreat service.Reponses are always quick…
Great service.Reponses are always quick and clear.Very helpful.
Hi Mr Lou, many thanks for your wonderfully positive feedback about our service, we are very pleased to hear we are responsive, helpful and clear. Thanks for your continued custom with Benham and Reeves.- Ruth, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Benham and Reeves, London won Platinum; Benham and Reeves, Fulham won Gold; Benham and Reeves, Hampstead won Gold; Benham and Reeves, Surrey Quays won Trusted Agent.
Tell us what you need and we'll put you in touch. Benham and Reeves Colindale hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
