Benham and Reeves Colindale reviews in London

HI JR, thanks very much for your kind feedback here which Ivan is thrilled to see. We are glad the lettings service has met your expectations and we wish you well.- Emily, B&R

Thank you David, we are glad to hear you've found our lettings service so efficient and we appreciate the five star rating.- Emily, B&R

Hi Jay, we are sorry to see your complaint here but let me explain the vacation process. If a vacating tenant does not get their full deposit back it is because of damages or missing items orignally noted in the in-depth inventory taken when you moved in, which you would have been given a copy of when you moved in. You would have been given the opportunity to dispute and damages/losses noted during the vacating process and you would have then signed a Deposit Release Form. The deposit is not released until you and landlord are in agreement. As the letting agent, our role is negotiate between you and the landlord and its not in our control nor within the law, to withold due funds from anyone. Hope this clears up any misunderstanding here. - David M. B&R

Thank you very much Dr Alawadhi, we appreciate you leaving your kind service feedback here for Kayleigh in our property management team. We appreciate your custom and are pleased to hear you are receiving a great service.- Emily, B&R

Hi Jay, we are sorry to see your complaint here but let me explain the vacation process. If a vacating tenant does not get their full deposit back it is because of damages or missing items orignally noted in the in-depth inventory taken when you moved in, which you would have been given a copy of when you moved in. You would have been given the opportunity to dispute and damages/losses noted during the vacating process and you would have then signed a Deposit Release Form. The deposit is not released until you and landlord are in agreement. As the letting agent, our role is negotiate between you and the landlord and its not in our control nor within the law, to withold due funds from anyone. Hope this clears up any misunderstanding here. - David M. B&R

Hi Wajahat, its great to hear we continue to meet your service expectations after so many years of your custom. Our Colindale team really appreciate you taking the time to leave a five star rating here and your kind comment. Thanks for your continued custom. - Ruth, B&R

Hi Denisa, thanks very much for your kind feedback and five star rating for Kayleigh's great property management skills. We are very pleased to hear you're having a great service experience renting with us in Colindale. - Emily, B&R

Hi, many thanks for sharing a five star rating here, we are very pleased to hear you've had a great service experience with Benham and Reeves. Thanks for your custom.- Ruth, B&R

Hi Vincent, thank you for sharing a five star rating here, we are thrilled to hear you have had such a great service experience with Benham and Reeves. We appreciate your custom.- Ruth, B&R

Hi Mubashir, we're pleased to hear you've had such an excellent service from Raj and the Colindale lettings team, thank you for sharing a five star rating here and for your custom. - Ruth, B&R

Hi Lila, we really appreciate the lovey feedback about the property management service you've been receiving. Kayleigh is thrilled to see this and your five star rating. Thank you!- Emily, B&R

Hi Mohd, thank you very much for leaving this very kind feedback here along with a five star rating. Lisa-Jane and William are very pleased to see this. Always trying our best for our clients is definitely our motto! - Emily, B&R

Thanks Lanre, we're glad you've had a good service experience with our Colindale estate agents and we appreciate you sharing a five star rating here. - Ruth, B&R

Thanks Salinda, we appreciate your lovely comments here and for rating the service with five stars. Kind regards, Emily Taylor, B&R

Hi Chun, thanks very much for sharing a five star rating here which Rahim is pleased to see. We appreciate it. - Ruth, B&R

Thank you Hanan, you are most welcome. Really appreciate you taking the time to leave a review. kind regards, Emily Taylor, B&R

Hi Mykolas, glad you had a good experience letting with us and we;re sorry it resulted in a 1 star rating for the deposit release. If there is anything else you would like to share of your experience for learning purposes, please email our service team, info@benhams.comThank you, Emily, B&R

Thank you very much for your telling us you've had an excellent service, we are very happy to see this with your five star rating. Thank you for your custom.- David M, B&R

Thank you William, we really appreciate the highly positive feedback you've given regarding your experience with our Kew lettings and property management team. We're very glad you find us professional and that everything is managed in a timely manner. This is great to hear, thanks.- Emily, B&R

Hi Matthew, I have fully investigated this and the issues were down to the complexity of wiring at your rented property. We share your frustration regarding this.Your issue was reported to the Block Management very quickly and followed up speedly.I have looked at all the correspondence and I think we did our best under the unusual circumstances and we really worked hard to try and act as go between to resolve everthing as best we could but this matter was completely outside of our control. Sorry you felt the need to give us bad reviews on so many social media platforms - it is disapointing to see this, particulalry as you agreed to proportionate compensation. Kind regards, Emily Taylor, B&R

Thank you very much for your kind review and five star rating. Krystal and all the City teams are very pleased to hear how happy you are with the landlord services we are providing. Thanks for trusting us with your properties.- Emily, B&R

Hi Eddie, we're very sorry to hear of your experience after your tenancy ended and we are looking into this to see if anything can be learned for improvement from our side. - Emily, B&R

Thanks Tim, we appreciate you sharing a five star rating for our Beaufort Park lettings team, we're pleased to hear you are happy with the continuing service. - Emily, B&R