Trusted Agent profile · London

Benham and Reeves Colindale reviews in London

★★★★★ Excellent

888 reviews across 2 platforms

7 Heritage Avenue, London, NW9 5FW

Part of Benham and Reeves, see every office.

Benham and Reeves's office in London, at 7 Heritage Avenue, is rated 4.6 out of 5 across 888 reviews on two platforms, including 462 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of four awards Benham and Reeves won in 2026.

Google logo

4.7 / 5

462

Reviews on Google

This office

Trustpilot logo

426

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

Benham and Reeves Property Agents in…

Benham and Reeves Property Agents in London exceeded my expectations. Their team provided impeccable service, guiding me through the entire rental process with professionalism and expertise. Thanks to their efforts, I found my dream tenant for my unit.

Noel · 1 May 2024

Agent replied · 24 August 2024

Hi Noel, many thanks for your lovely feedback. We are thrilled to hear our lettings service exceeded your expectations and we found you the righ tenant for your rental property. We're really glad to know you've benefited from our expertise and appreciate your custom.- Ruth, B&R

5/5

Google

Raj Miah was very professional and prompt with responding to emails/texts. He made the whole process stress-free and transparent.PositiveProfessionalism

Ted · 27 August 2021

Agent replied · 22 February 2024

Thank you Ted, we appreciate the five star rating and for telling us you found the service experience professional and prompt, that's great to hear. kind regards, Emily Taylor, B&R

5/5

Trustpilot

Prompt and efficient service to matters relate to letting and tenancy

Prompt and efficient service for rental, dealing with mates affecting the tenants and flat that need rectification. Timely repairs and replacement of furnitures etc .

FOOK · 3 December 2024

Agent replied · 24 December 2024

Hi Fook Kow, many thanks for your kind feedback here, we're very pleased to hear you are finding the lettings and property management service prompt and efficient, thank you for your custom.- Ruth, B&R

5/5

Google

Hi, it's been 2 months since we rented an apartment from Benham&Reeves agency. We are very grateful especially to Rahim for his professionalism and support. We recommend their services. Thank you very much.

Lena · 27 July 2024

Agent replied · 26 August 2024

Thanks very much for sharing a five star rating here, we appreciate it. -Ruth, B&R

5/5

Google

Just sold my home with Benham & Reeves Colindale - Thomas and Nick especially have been great throughout the process, they were very proactive, professional and know the local market well. Would recommend

Laycha · 27 July 2024

Agent replied · 26 August 2024

H Laycha, we are really pleased to hear you've had such a good service experience selling your home with Benham and Reeves Colindale. Tom and Nick are glad to have been of service and really appreciate your kind comments and five star rating. Thanks again for your custom. - Emily, B&R

5/5

Trustpilot

Bravo Abbas - and Thank You!

This rating relates to my experience and cooperation with Mr. Abbas Efir. Abbas takes care of my property issues as if they were his own. He proactively spots and resolves problems. His knowledge is thorough and help - invaluable. Thank you!

Olga · 13 February 2024

Agent replied · 21 February 2024

Thank you Olga, we are very appreciative of you recognising Abbas for his property management skills and knowledge. We know how important this is for landlords and tenants and are glad you are benefiting from his invaluable help. Thank you for your continued custom.- Emily, B&R

5/5

Google

Great service! Thanks Raj for the entire process! It is smooth and effective! Highly recommend!

Shing · 22 February 2022

Agent replied · 22 February 2024

Thank you very much for your lovely feedback and five star rating, all of the team at Beaufort Park are glad to know you found our lettings service smooth and effective, we are very glad it has worked out well for you. - David M, B&R

5/5

Google

I remember how stressed out and worried I was when I walked into Raj’s office. He was very professional and friendly. He spoke to me calmly through my options and budget. Even when I seemed tensed and unsure, he remained understanding and spoke to me a few times in my local lingua just to make the air friendly. I found that brilliant. Great lad!PositiveResponsiveness, Quality, Professionalism, Value

Mefe · 22 June 2021

Agent replied · 21 June 2024

Hi Mefe, thanks for taking the time to provide a review here, our Beaufort Park lettings team really appreciate it. We very happy to to hear you received the great personalised service to aim for. best regards, Emily Taylor, B&R

5/5

Trustpilot

Chris is very great!

Chris is very knowledgeable, helpful and really knows his stuff! Wouldn't hesitate to recommend to anyone.

HFW · 13 December 2021

Agent replied · 21 February 2024

Thanks very much for your service review, Chris was very pleased to hear you have benefitted from his 20+ years of property sales expertise. He is the 'go-to' for many of our Hampstead and Highgate clients so its great to know you have found his knowledge so helpful too. - Emily, B&R

5/5

Trustpilot

Dele Lawal from B & R has served with a…

Dele Lawal from B & R has served with a very professional service with the old tenant moving out and the new tenant moving in on the same day. This has given me very deep impression.

Jun · 5 May 2024

Agent replied · 24 August 2024

Hi Jun, so glad you have benefited from our good tenancy turn around which Dele has overseen for you. We are glad our lettings systems are working well for you and appreciate you leaving a five star rating here, thank you.-Ruth, B&R

5/5

Trustpilot

Francesca Sapiano did a terrible job as…

Francesca Sapiano did a terrible job as a property manager. If you are going to deal with Benham and Reeves just make sure Francesca isn’t your property manage. My new property manager did a great job. 6 march 2024

Chris · 6 March 2024

Agent replied · 6 March 2024

Hi Chris, we appreciate your custom and listened to your concerns back at the time you mentioned to us and I can see we switched you to a different property manager which I hope is working well for you now.- Emily, B&R

5/5

Google

The service I have received from Sam has been excellent over the years. He is polite and listens to exactly what you want.

Stella · 23 February 2020

Agent replied · 22 February 2024

Thanks for your kind review Stella, Sam was really encouraged by this. Good listening skills are at the heart of our training programmes so this feedback is really helpful. Thanks for taking the time to tell us, best regards, Emily Taylor, B&R

5/5

Google

Hello, i had the best experience with this agent. You must contact for your future stay. The two people helped me alot one was Kayleigh Weston and another one Rahim Velji. Thank you for the help and giving me the amazing experience for buying the beautiful property.

Nency · 26 August 2023

Agent replied · 22 February 2024

Thank you Nency, we're very pleased to hear you've had such a great service experience buying a property with us and appreciate you sharing a five star rating here. - Emily, B&R

5/5

Trustpilot

Exemplary Service from Bentham & Reeves to manage…

We have used Bentham & Reeves to manage a flat we rent out for c15 years. The service we have received in this time has consistently been excellent whether finding tenants, suggesting pricing, dealing with repairs, financial information and statements - on all aspects of our relationship. The information flow has been exemplary with prompt action, feedback and a proactive approach.

RonaC · 11 April 2022

Agent replied · 21 February 2024

Thank you RonaC for sharing your five star rating here and telling us how happy you've been with our letting & property management service over the last 15 years. We are thrilled to hear you find the service so prompt & exemplary, we are all very encouraged by this. - David M, B&R

5/5

Google

Many thanks to our Property Manager - Kayleigh Westson's kind help, she is kind and helped us to fix our property issue quickly. We have met another issue 1 year later and Kayleigh helped us to solve the issue promptly, she is kind, understandable and great as always!

Ivan · 27 July 2023

Agent replied · 22 February 2024

Thanks for sharing a five star rating here Ivan, Kayleigh is thrilled to see your kind encouragement and glad you are happy with the property management service being provided. We appreciate your custom. - David M, B&R

5/5

Trustpilot

Fantastic service

Fantastic service! Tanya and the team have alsways been friendly and very helpful

Elson · 31 March 2022

Agent replied · 21 February 2024

Thanks very much Elson, we really appreciate your positive feedback and five star rating here. Great to know Tanya is doing a good job with managing the property.- David M. B&R

5/5

Trustpilot

amazing service...thanks to Brett

amazing service...thanks to Brett and his team for helping so much in accommodating our requests and moving us in so quickly

Margaret · 1 July 2020

Agent replied · 21 February 2024

Thank you Ms Tan, it was our pleasure helping you find your perfect home. We hope you enjoy your apartment and Kensington with all it has to offer. Kind regards, Emily Taylor, B&R

5/5

Google

Rahim Velji and the team were very friendly, helpful and communicative.Very happy with my experience with Benham & Reeves. Would definitely recommend.

Gokul · 23 February 2020

Agent replied · 22 February 2024

Hi Gokul, Rahim and the team were pleased to see your five star rating and review and are glad to know you were happy with the service you received. Yes please do recommend us, any time! Kind regards, Emily Taylor, B&R

5/5

Trustpilot

Thomas at Beaufort Park has been…

Thomas at Beaufort Park has been amazing, he made my buying experience so easy, highly recommended !

Cody · 5 May 2021

Agent replied · 21 February 2024

Thank you Cody, we're really pleased to know we made your buying experience of a London property such a highly positive one. We wish you well with your new home.best regards, Emily Taylor, B&R

5/5

Google

Very good servise give by my agent as he helped me move from China and found me a very good apartment Rahim is helping me through every step i have alrwady recommend him to all my contacts looking to rent and they also very pleased with benham and reeves with there very excellent team. Xiexie

Xin · 23 February 2019

5/5

Google

A professional team offered me with a high-quality service for renting a property. Everything is well organised.

Yu · 22 February 2021

Agent replied · 22 February 2024

Thank you for the five star rating and for telling us how organised we are, we certainly do try our very best! Kind regards, Emily Taylor, B&R

5/5

Google

Very happy with the service and assistance provided by Rahim and Anne. They have been very helpful throughout and always approachable. Really appreciate it!!

Bushra · 11 October 2024

Agent replied · 9 November 2024

Hi Bushra, we are very pleased to hear you've had a great service experience with our Colindale lettings team, and you've found us helpful and approachable, these are characteristics we strive for. Rahim and Anne appreciate this ackowledgement and thank you for your custom. - Ruth, B&R

5/5

Google

As a Landlord, i find their services to be client focussed by paying attention to understanding what the customer wants. Sometimes i disagree and complain about certain deductions but they are usually responsive enough to quickly look into such and resolve same in a professional manner. In nutshell, i like Bengham & Reeves for their professionalism, quality of services and responsiveness to client's needs.

Uche · 22 February 2021

Agent replied · 22 February 2024

Thank you very much for taking the time to leave a review about the service our Beaufort Park lettings team is providing you as a landlord. This is a people business,and we value your custom. best regards, Emily Taylor, B&R

5/5

Trustpilot

Review - Service

I have been dealing with Kayleigh for a while now and she always delivers excellent service - she is thorough and actions all our requirements quickly

Glenn · 20 August 2024

Agent replied · 24 August 2024

Hi Glenn, thank you for your kind feedback about the property management service you've been having from Kayleigh, we are thrilled to hear everything is going well for you and appreciate your custom.- Ruth, B&R

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Awards

The Trusted Agent 2026 results for Benham and Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Has Benham and Reeves Colindale won any awards?

Yes. Benham and Reeves Colindale won Platinum in The Trusted Agent 2026 awards.

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