Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleWe have used Benham and Reeves for the past 15 months to let out our apartment. Rahim found us tenants promptly, and the agency have overall provided an efficient service and made our first experience as landlords run smoothly.
Rose · 11 October 2024
Agent replied · 9 November 2024
Hi Rose, thank you for taking the time to leave positive feedback here for our Colindale Estate Agents, we're glad to hear we are meeting your service expectations and everything is running smoothly. Thanks for your continued custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotYou can't go wrong with Nick and Benham & Reeves
Just got the keys from Nick, one of the Sales Negotiator in Benham & Reeves. It took me roughly three months from viewing the property to moving in, Nick's professionalism and dedication is the key throughout the journey. You can't go wrong with Nick and Benham & Reeves, 5 stars.
Terry · 28 March 2024
Agent replied · 29 March 2024
Hi Terry, thank you very much for this lovely feedback about the service you've had from Nick in our property sales team. We are very pleased to hear the buying process was smooth and you benefited from Nick's professionalism and expertise. We also appreciate you sharing a five star rating here.- Ruth, B&R
★★★★★ 5/5
GoogleJust got the keys from Nick, one of the Sales Negotiator in Benham & Reeves.
It took me roughly three months from viewing the property to moving in, Nick's professionalism and dedication is the key throughout the journey.
You can't go wrong with Nick and Benham & Reeves, 5 stars.
Terry · 28 March 2024
Agent replied · 2 April 2024
Hi Terry, thank you very much for this lovely feedback about the service you've had from Nick in our property sales team. We are very pleased to hear the buying process was smooth and you benefited from Nick's professionalism and expertise. We also appreciate you sharing a five star rating here.
- Ruth, B&R
★★★★★ 5/5
TrustpilotMarketed our property very well
Marketed our property very well, which resulted in lots of leads. The property market in 2023 has been difficult and so it was all credit to our agent Dinesh to ensure that firstly he negotiated a price that was acceptable to both us and the buyer and secondly he stayed engaged throughout the process to secure the sale.
Anthony · 21 September 2023
Agent replied · 21 February 2024
Thank you letting us know you've had such a positive experience selling your property with us which is great to hear. - Emily, B&R
★★★★★ 5/5
TrustpilotThe service has been great working with…
The service has been great working with Benham & Reeves. In particular, Kayleigh Weston, she has ensured any queries or questions I've had over the past few months have been met to with such a high standard.I would definitely recommend them over and over again!
AOgu · 11 June 2024
Agent replied · 24 August 2024
Hi A, thanks very much for sharing a five star rating here which Kayleigh and the property management team are very pleased to see. We appreciate you taking the time to tell us about your positive experience and are glad to be meeting your service expectations. - Ruth, B&R
★★★★★ 5/5
TrustpilotGreat Service
Recently purchased a property with the help of Thomas Grossi who was very professional and always there to help when needed. We did have some delays with exchange/completion, mainly due to the lockdown and owners living overseas, but got there at the end. Abbas Efir who dealt with the property management side for the previous owners was also very kind and helped me close off the old accounts with energy suppliers and was always prompt in replying. Overall very pleased with the service.
Amir · 6 November 2020
Agent replied · 21 February 2024
Thank you very much Amir, we appreciate you taking the time to give us such a detailed, positive review of your property purchase experience and we're glad you were so pleased with the service. Best regards, Emily Taylor, B&R
★★★★★ 5/5
Trustpilot5 years renting with B&R, they're organized, quick and professional
I rented with Benham & Reeves for nearly 5 years and it was a flawless experience. They're extremely organized and diligent, and I'd highly recommend them as an agent for anyone who's renting.I especially appreciate the services of my property manager Xiang Li, who was quick and effective at dealing with maintenance issues, communication with the landlord, and making the process of moving out of the property as smooth as possible.
Fred · 7 June 2022
Agent replied · 21 February 2024
Thank you very much Fred for your five star rating and detailed reply about our lettings & management service. Xiang is very encouraged by your highly positive feedback, its really appreciated.- Emily, B&R
★★★★★ 4/5
TrustpilotBR Letting service review
I have used BR lettings service (Wapping branch) as owner since 2016. Their sales team, seasoned and professional, in my opinion is a 4 star. Their property mgt team, over the past 4 years with a recent change, remains, over the entire period slow to respond and deserve a 3 star rating while their accounts dept a 5*. The accounts dept has been consistent and efficient in the delivery of their service to the customer. They are the star in the team!
Customer · 10 October 2020
Agent replied · 21 February 2024
Hi , thanks for taking the time to give detailed feedback about the service. We do always follow up all comments to see where we can do better. Thank you for your valued business. Kind regards, Emily Taylor, B&R
★★★★★ 1/5
TrustpilotAvoid worst estate agents
Avoid at all cost. The worst estate agents. First of all took them 2 weeks to call me back just to book a viewing. Once I viewed I put a deposit down then took them another 10 days for them to turn around and say you haven’t passed referencing even tho I was paying 6 months in advance. I provided all the documentation that was requested they contacted my employer and previous landlord both giving a good reference.Benham use LetRef to do reference checks they are a complete scam.They had a better offer on property. They have refused to return my holding deposit. I will see them in court. Avoid at all cost.
Rizgar · 21 September 2020
Agent replied · 21 February 2024
Hi Rizgar, sorry to see your complaint here as after looking into this, our records show :1. You were shown the property on the 3rd2. The holding deposit forms (which are contractually binding) were discussed, read and signed by you and you paid the deposit on the 4th3. There was never any mention of you paying 6 months rent in advance4. You failed the reference process on the 8th and you were given the reasons for this. The purpose of having such in-depth referencing is to protect both tenant and landlord and the forms you signed were very clear about our rigorous pre-tenancy checks.With regards, Emily Taylor, B&R
★★★★★ 4/5
TrustpilotJeff and Maria were very helpful and…
Jeff and Maria were very helpful and quick with their responses. Made the experience seamless
User · 22 March 2023
Agent replied · 21 February 2024
Thanks very much for sharing a five star rating for our Canary Wharf lettings staff, we are very pleased to hear you've had a seamless service.- Emily, B&R
★★★★★ 5/5
TrustpilotFantastic service
We were very pleased with the service from Abbas Efir and Sarah Edwards of Benham & Reeves. Sarah helped us with the handover process and found us a very good tenant. She has helped us with everything we requested. Abbas provided us with superb service and we were impressed. Both of them still continued to provide advice even after our tenant moved out which has been extremely helpful. Overall, we are very pleased with their service and professional management. We would definitely recommend Benham & Reeves for anyone looking to rent out their property.
Billy · 25 August 2020
Agent replied · 21 February 2024
Thank you Billy for taking the time to post a review. Feedback is really appreciated and helps us maintain the level of service our landlords and tenants expect from our property management service. Thanks very much.
★★★★★ 5/5
TrustpilotCaroline De Havillelande
Your property manager, Caroline De Havillande, had been very proactive in helping me find a tenant for my property. She was able to secure a tenant for me within a very short period of time and with virtually no time gap after the expiry of the existing tenancy. She also responded to my queries very promptly.
Suk · 21 September 2023
Agent replied · 21 February 2024
Hi Jessica, thanks very much for sharing a five star rating here and for telling us about your service experience which Caroline and the Kensington team are very happy to see. - Emily, B&R
★★★★★ 5/5
GoogleRaj was a huge help when I was looking for a flat, and was very responsive to any questions and concerns I had. 10/10
Nada · 22 February 2022
Agent replied · 22 February 2024
Thanks Nada for the five star rating and for giving our Beaufort Park estate agents 10 out of 10, we appreciate this!
best regards, Emily Taylor, B&R
★★★★★ 5/5
GoogleRaj was super helpful and quick to show me around, answer questions and helping me through the process of getting my apartment ready to move in!PositiveResponsiveness, Quality, Professionalism
Gijs · 22 June 2021
Agent replied · 21 June 2024
Thanks Gijs, it's really great to hear you had a great service experience with our Beaufort Park team.
best regards, Emily Taylor, B&R
★★★★★ 5/5
GoogleRaj was incredibly helpful during the entire process. Everything was transparent and meticulously explained. Very appreciative of Raj and the whole team at Benham & Reeves!PositiveQuality, Professionalism
Edward · 27 August 2021
Agent replied · 22 February 2024
Thanks Edward, we're really pleased to know you had such a great service experience and found us helpful here at Beaufort Park. Thanks for the five star rating too!
best regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotIt’s a pleasure dealing with Yoshi…
It’s a pleasure dealing with Yoshi Tsuji on the Japanese Desk at Benham Reeves Ealing. Totally professional, he looks after both our long standing tenant and ourselves, the apartment owner, in equal measure.I’d highly recommend him and the firm.
Nick · 30 August 2024
Agent replied · 23 October 2024
Hi Nick, thanks very much for your kind feedback here for Yoshi and the B&R Japan Desk team. We are thrilled to hear you are having such a great service experience with us and would recommend us to other tenants. We appreciate this and your continued custom.- Ruth, B&R
★★★★★ 5/5
GoogleI have just renewed my tenancy for another year with Benham & Reeves in June 2024 and the whole process was smooth and efficient; my special thanks go to Raj and Anne who assisted in the tenancy renewal. 👍 …
Andrew · 12 August 2024
Agent replied · 22 February 2024
Hi Andrew, many thanks for your highly positive comments about the lettings service you've received from Raj and the team. We are delighted to hear you will be recommending us, many thanks.
- Emily, B&R
★★★★★ 5/5
TrustpilotResponsive and helpful
My agent at B&R is very competent and is able to solicit a good tenant for us in a short time. She is very responsive and helpful and we are so pleased to have her helping us in the whole letting process.
Ng · 7 July 2024
Agent replied · 24 August 2024
Thanks very much for your kind comment and five star rating here, we really appreciate it and are very pleased to hear our lettings service is working well for you. - Ruth, B&R
★★★★★ 5/5
GoogleOur Agent was RAHIM VELJI and everything really went smoothly, I would definitely recommend them.
Rufaro · 22 February 2023
Agent replied · 22 February 2024
Thank you Rufaro, we're really pleased to hear your renting experience with us was smooth, thank you for sharing a five star rating, Rahim and all of us here really appreciate it.
- Emily, B&R
★★★★★ 5/5
GoogleRaj is a great person when i deal with him he was very cooperative and organized through all the renting process.PositiveQuality
Nawal · 22 June 2022
Agent replied · 21 June 2024
Thank you Nawal, we are very pleased to know you had a good renting experience with us. We appreciate the five star rating too.
best regards, Emily, B&R
★★★★★ 5/5
GoogleExcellent service from Benham & Reeves team.
Rahim is very professional and responsible. He is really helpful and does his best.
Highly recommend.
Hoda · 22 February 2022
Agent replied · 22 February 2024
Thank you for your highly positive feedback Hoda. Rahim and all the Beaufort Park lettings team are pleased to know you find the service so professional and helpful.
best regards, Emily, B&R
★★★★★ 5/5
TrustpilotOutstanding service
Raj has gone above and beyond what could be expected in his efforts to manage my flat in Beaufort Park. Gbe quality of the service has been professional and efficient from the beginning and Benham and Reeves have been outstanding.
Lewis · 27 July 2024
Agent replied · 24 August 2024
Hi Lewis, thanks for letting us know you've had outstanding service from Raj and the Beaufort Park lettings team, this is wonderful to hear and we really appreciate you sharing a five star rating here too. Thanks for your custom.- Ruth, B&R
★★★★★ 5/5
GoogleRahim and Anne have been absolutely excepcional along all the process of the renewal of our tennacy. And we are, my wife and myself, really happy to rely on Rahim and Anne skills in the future on these matters.
Mário · 12 August 2024
Agent replied · 26 August 2024
Hi Mario, we're very pleased to hear you are very happy with the way your tenancy renewal has been managed by our Colindale team. Thank you for taking the time to share a five star rating here, it's appreciated.
- Emily, B&R
★★★★★ 5/5
GoogleB&R treated me with the utmost respect and provided me with professional service. Would do business with them again in the future.
Shmulik · 13 April 2025
Agent replied · 13 April 2026
Hi Shmulik, we're very glad to hear you've felt respected and dealt with professionally by our Colindale letting agents, this is great to hear. Thank you for sharing a five star rating here, it's appreciated.
- Ruth, B&R
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