Trusted Agent profile · London

Benham and Reeves Colindale reviews in London

4.6Platinum winner · 2026View award details

★★★★★ Excellent

888 reviews across 2 platforms

7 Heritage Avenue, London, NW9 5FW

Part of Benham and Reeves, see every office.

Benham and Reeves's office in London, at 7 Heritage Avenue, is rated 4.6 out of 5 across 888 reviews on two platforms, including 462 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of four awards Benham and Reeves won in 2026.

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4.7 / 5

462

Reviews on Google

This office

Trustpilot logo

426

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Benham and Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

1/5

Google

Shocking Estate Agent. They not only don’t show any interest to have you as a client when you go office searching for properties. Also shocking when you made a offer and pay deposit for a property, and after 72h, you still have no response from landlord and estate agent regarding the offer I made. I don’t want to know if that’s the same attitude they’ll have when I become a tenant on that property.. but reading some reviews, I lost my interest on the property.

Ol · 22 February 2022

Agent replied · 22 February 2024

Hi, sorry you werent happy with the response time from the landlord. Our records show Marcel did his best to keep you updated. We share your frustration here as the landlord was unreachable, which is unusual. We're sorry you chose to pull out but this was outside of our control. We wish you well in your search for the right home. - Emily, B&R

5/5

Google

I was living in Benham and Reeves apartment for about a year. My experience of working with them was extremely positive. The apartment check-in process was smooth. More importantly, when living there, their maintainance services were super-responsive and helpful. For apartment issues, B&R did everything in their power to fix anything ASAP. At the time of check-out as well, they were prompt and punctual to return the full deposit on time. I would give credit to their property manager Maz for maintainance responsiveness and check-out processes. I would definitely give kudos to Maz and I will also highly recommend B&R for your stay in London 👍🏼

Saumitra · 22 February 2022

Agent replied · 22 February 2024

Thank you Saumitra for this lovely feedback about your positive experience of renting with us at Beaufort Park, we're so happy to hear you've had such good service from us across the lettings and management teams. We would be happy to help anyone you recommend to us. best regards, Emily, B&R

4/5

Google

Letting itself was excellent (Sam Shah). However, preparation of the Agreement were shocking - fundamental errors against the HoTs made on the document sent for signature. Handover arrangements to the new tenant were disappointing (B&R are also the managing agents)

Paul · 23 February 2020

Agent replied · 22 February 2024

Hi Paul, thank you for taking the time to give us your feedback here and I believe Sam has discussed the document signatures issue with you directly and that is resolved now. Kind regards, Emily Taylor, B&R

5/5

Google

I worked with Benham & Reeves when moving to Beaufort park and my experience was beyond great! Sam was so hopeful and continues to be helpful even now I have moved in. The process ran very smooth and I would absolutely recommend.

Lydia · 23 February 2019

Agent replied · 22 February 2024

Dear Lydia, Thank you for taking the time to post this lovely review. We’re pleased to learn that the team were able to assist with your move to Beaufort Park. I will certainly convey your kind words to Sam and the rest of the team. Kind regards, Emily Taylor, B&R Marketing

5/5

Trustpilot

Excellent service from start to finish

Excellent service from start to finishwould highly recommend Wesley Ramsey for letting

Stephen · 22 November 2023

Agent replied · 21 February 2024

Hi Stephen, it's great to hear you've had such a great service experience with Wesley who really appreciates seeing your feedback and five star rating here, many thanks.- Emily, B&R

5/5

Trustpilot

Many thanks to Benham & Reeves team

Many thanks to Caroline and Thuraya for a their pieces of advice, finding effective solution, and quick renewal of my tenancy agreement!

Igor · 15 February 2023

Agent replied · 21 February 2024

Thank you Igor, we're pleased to hear you found the service from our Kensington lettings team to be worthy of a five star rating, they appreciate seeing your encouragement here.- David M, B&R

1/5

Trustpilot

Unprofessional

We had a disappointing experience regarding our deposit return. It took two months of constant emails to B&R to reach a settlement (over nothing special, less than 20% of the deposit was in question). During this time B&R provided no transparency over significant delays (in spite of repeated requests), and there was no explanation for days passing without any answer to our emails.Once we did reach a settlement, we did not get our money back even after 3 weeks, as apparently no paperwork was submitted regarding this. We finally received our deposit (after 3 months from check-out) with the help of the Dispute Service, which simply enacted the already-signed agreement.

Gabriel · 28 November 2021

Agent replied · 21 February 2024

Hi Gabriel, sorry to see your feedback here as I can see from our records that this was resolved without the need for dispute intervention. I can also see that we were not the letting agents for this tenancy therefore we didnt hold your deposit. Nevertheless, I will ensure this is all looked into in case there are further things we can learn from your experience.best regards, Emily Taylor, B&R

5/5

Google

Great service and great communication

Klaudia · 28 December 2025

Agent replied · 27 January 2026

Hi Klaudia, thanks for your kind feedback for our Colindale Estate Agents. We're pleased to hear you've had such a great service experience with us. Thanks for your custom. - Ruth, B&R

5/5

Google

Raj has been very helpful throughout the whole process of looking for a new place to live. I'm satisfied with the service provided by Benham & Reeves and their communication

Lubos · 22 February 2022

Agent replied · 22 February 2024

Thank you Lubos, we're pleased to hear you found the lettings process helpful throughout and appreciate you taking the time to leave your five star rating. - Emily, B&R

5/5

Google

Great place to live! Thank you Benham and Reeves for the top class service, especially Rahim and Edelyn ✨

Tsultim · 28 April 2023

Agent replied · 22 February 2024

Thank you Tsultim, we're thrilled to hear you've found the lettings service from our Colindale team top class, we really appreciate your feedback here. - Emily, B&R

1/5

Trustpilot

Worst agency in London

1.wanted to take a commission for renewing the lease.2. The pipe has been leaking since December 11th. No one has fixed it yet.3.Moved out from that apartment four months ago, but our deposit has not yet been returned. Now they are trying to write off more money for poor cleaning, although we paid for professional one.4. The agency made appointments to view that apartment while we lived there: several viewings during the day. Showed that flat for two weeks until the agency found clients to rent it.

Daria · 18 October 2021

Agent replied · 21 February 2024

Hi Daria, sorry to see your complaint here, I will look into this to see what has happened. Deposits are usually returned in a timely manner but can be delayed if delapidations are not agreed by the tenant or landlord. Let me look into this further. regards, Emily B&R

5/5

Google

We sold our flat through Benham & Reeves in Colindale. After an initial delay caused by an over-high price (not entirely their fault - more a market/timing matter), all went very smoothly and we appreciated the attention that Nick and Tom Grossi gave us. We would recommend their services to anyone selling in the area.

Sian · 23 February 2024

Agent replied · 27 February 2024

Hi Sian, thank you for sharing a five star rating here for our Colindale Estate Agents. We are very glad to have been of service with your property sale and are pleased it went smoothly. - Ruth, B&R

5/5

Google

I had great experience with Benham & Reeves, especially our letting agent Rahim who helped us in and out with apartment initial process. I will highly recommend Benham & Reeves for hassle free apartment letting service.

Omkar · 10 January 2025

Agent replied · 24 January 2025

Hi Omkar, thanks for sharing a five star rating here for our Colindale Estate Agents. It's lovely to hear that you've had such a great lettings service experience with us and we're very pleased to know that you have found everything hassle-free. Rahim and the team are very glad to see this here. - Ruth, B&R

1/5

Trustpilot

Never ever rent with these people

Never ever rent with these people. The landlords they work with are untrustworthy and racist. They adjusted my tenancy agreement to state that spices couldn’t be left out once they saw my name, a condition that wasn’t on the tenancy prior to them seeing my name. They also did not meet my requirements when moving in and took a month to get upto the standard they advertised. Abel and Renata are the worst. They will try to take money off you any way they can and withold your deposit

Nishat · 30 September 2021

Agent replied · 21 February 2024

Hi Nishat, we are very sorry to see your complaint here and would like to reassure you that the ventilation clause in your tenancy agreement applies to most rental properties that are in large apartment buildings. Regarding your deposit, you were given the check-in report when you moved in and you now have the check-out report. Therefore, you are able to see why the landlord is not willing to release your deposit as the damage - which is extensive throughout the property - goes well beyond the scope of fair wear and tear. I believe one of our senior property managers is already assigned to your claim and she will be in touch to finalise the vacation process with you.Kind regards, Emily, B&R

4/5

Google

I manage to rent out my property within a short period and the correspondence is quick and professional. Marcel Villa has been providing very good service.PositiveQuality, Professionalism

Man · 22 June 2022

Agent replied · 21 June 2024

Thank you very much for your highly positive review, we are very glad to hear you find us professional and efficient, we do really strive to provide the best possible lettings service here at Beaufort Park. - David M, B&R

5/5

Google

Raj Miah was very helpful during the whole process. He helped me find where I’m living now & I’m more than satisfied.PositiveResponsiveness, Quality, Professionalism, Value

Kai · 27 August 2022

Agent replied · 22 February 2024

Thanks Kai, we're delighted to hear you had such a great service experience with us. We wish you well with your tenancy. - David, B&R

5/5

Trustpilot

Brilliant Customer Service

An effective force of customer service, Denisa has been pivotal in solving any and all problems that have come to pass with our property. Truly an employee that helps their customers.

Ashraff · 20 October 2021

Agent replied · 21 February 2024

Thank you Ashraff, we're really pleased you've had such good customer service from Denisa in our property management team. That's great to hear.regards, Emily, B&R

5/5

Google

Sylvie is always responsive and attentive to any queries I have about my flat as an overseas landlord.

Louis · 28 April 2023

Agent replied · 22 February 2024

Hi Louis, thank you for your kind comments which Sylvie is very pleased to see here. Thanks very much for sharing a five star rating too, we appreciate it and your custom. - Emily, B&R

1/5

Trustpilot

After 18 days still waiting for repairs/mattress removal

I moved in on the 22nd of July, when I put down the offer (prior referencing/contract signing) I requested only 1 thing - for the mattress to be removed since I bought a new one myself, the reason for this, the mattress in the property is full of yellow stains, marks and hair, and at least 10 years old. Absolutely unusable/unhygienic.First night in, first shower after cleaning and unpacking for hours, the Shower fitting on the wall came off, and of course hurt me in the head. The bathroom floor completely flooded, the Shower Door Seal it's extremely old and full of limescale so the water comes out profusely.I sent several emails for these issues to be promptly dealt with, first email on the 26th of July, and sadly still waiting.The property manager Syed Hussain replied to my email saying he would contact a Contractor. Two weeks passed by and I never received any contact from Syed Hussain or a Contractor. Today I received a call from a Contractor, who only performs works Mon-Fri until 5pm.. I work in office until 5:30pm, and of course this Contractor doesn't work weekends. After that call that was it.Tomorrow it will be officially 19 calendar days since I moved in, and still with a dirty mattress on the balcony, still taking showers shower head in hand, and having to mop the bathroom floor every single day after showers.The service provided by Benham and Reeves it's appalling.

Mariana · 9 August 2021

Agent replied · 21 February 2024

Hi Mariana, sorry to hear you have not been happy with the management service but our contractors will only attend out of office hours if there is an emergency. This is standard practice which is mentioned in the documentation we provide to all our new tenants.I believe your property manager has been working with you to get things back on track with the shower and unwanted mattress, so these matters should be resolved soon.best regards, Emily Taylor, B&R

5/5

Google

Great experience, Rahim helped me to find a property that I liked and was extremely helpful throughout the process. It was great to have someone that was properly engaged in helping me, honest, and had a positive attitude. Much better than all other estate agents that I had been speaking to before this. Highly recommended.

Hoda · 1 February 2024

Agent replied · 22 February 2024

Hi Hoda, many thanks for sharing a five star rating here for our Colindale estate agents. We're really pleased to hear you've had such a great service experience. Honesty is such an important attribute in this business and we are very glad you've benefited from Rahim's safe pair of hands. - Emily, B&R

5/5

Google

Very efficient and professional throughout the process. We found our flat meeting all the expectations (thank you Raj) and the property manager has also been always responsive to our queries. Totally recommend this agency

Yanina · 22 February 2021

Agent replied · 22 February 2024

Thanks very much for your review, really appreciate it and for the five star rating. Kind regards, Emily Taylor, B&R

5/5

Trustpilot

thanksgiving

morning, i would like to tell thanks to Kayleigh Weston for the help and support, has been appreciate.Paolo Brandani

Paolo · 10 March 2023

Agent replied · 21 February 2024

Hi Paolo, thank you very much for your kind comment about Kayleigh and the property management service you've had, we appreciate this feedback.- Emily, B&R

5/5

Google

Very helpful and responsive to help liaise with our lawyer and the buyer and help to follow up all the accounts closure for the council tax, electricity bills, etc after our property are sold by them.

Alice · 20 December 2024

Agent replied · 25 December 2024

Hi Alice, thank you for your kind feedback about the service you've had from us for the sale of your rental property, we are glad to be of assistance and appreciate your custom over the years. Thank you! - Ruth, B&R

5/5

Google

As a a Benham and reeves tenant for 11years I couldn’t ask for a better agency and service. Most especially when it comes to maintenance and Kayleigh as my property manager she’s absolutely amazing. She’s on point 🙌🏾🙌🏾🙌🏾. Kayleigh, Thank you for always attending to any issue promptly and making sure that it’s all resolved asap. Much appreciated 🙏 you are simply the best 👏

Dorine · 28 April 2023

Agent replied · 22 February 2024

Hi Dorine, thanks very much for this lovely feedback and five star rating. It's great to hear we are going beyond your property management service expectations. Kayleigh and all the Colindale team are very encouraged to see this. Thank you! - Emily, B&R

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Questions about Benham and Reeves Colindale

Has Benham and Reeves Colindale won any awards?

Yes. Benham and Reeves Colindale won Platinum in The Trusted Agent 2026 awards.

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