Trusted Agent profile · London

Benham and Reeves Colindale reviews in London

★★★★★ Excellent

884 reviews across 2 platforms

7 Heritage Avenue, London, NW9 5FW

Part of Benham and Reeves, see every office.

Benham and Reeves's office in London, at 7 Heritage Avenue, is rated 4.6 out of 5 across 884 reviews on two platforms, including 462 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of four awards Benham and Reeves won in 2026.

Google logo

4.7 / 5

462

Reviews on Google

This office

Trustpilot logo

422

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Benham and Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Me and my family transferred in UK in Feb. It's the first time that I contact the agency in UK. RAHIM VELJI is a good guy and my family is settled down safely with his proper help. Thanks !

아부지웅이 · 22 February 2021

Agent replied · 22 February 2024

Thank you very much for your kind review, we do hope you continue to be happy here in the UK, it has been a challenging time during lock down but hoping things will return to normal for us all very soon. Best wishes to you and your family. Best regards, Emily Taylor, B&R

1/5

Trustpilot

The most unpleasant renting experience…

The most unpleasant renting experience ever from check-in to check-out. Avoid at all cost.

Previous · 11 December 2023

Agent replied · 21 February 2024

Hi, we are sorry to see your feedback here, we did not see this sooner as we had difficulties accessing our page until today. As you havent given your name, we cannot identify you so would you please email us with details at info@benhams.com so we can understand your experience better. - Emily, B&R

5/5

Trustpilot

Dinesh has done a great job helping me…

Dinesh has done a great job helping me with purchasing by chasing the solicitors on both sides!

Yanting · 21 September 2023

Agent replied · 21 February 2024

Hi Yanting, thanks very much for sharing a five star rating here. We are very pleased to hear your property purchase was handled well by Dinesh.- Emily, B&R

5/5

Google

Very quick and prompt service, even throughout the pandemic. Raj has always been very helpful whenever we have had any questions or issues with the property. Great customer service, and would highly recommend.

Mahmoud · 22 February 2022

Agent replied · 22 February 2024

Thank you Mahmoud, we really appreciate your feedback and your five star rating. Really glad to hear the service was helpful and prompt. kind regards, Emily Taylor, B&R

5/5

Google

I’ve dealt with many agents before but I have to say that Raj has easily been head and shoulders above the rest. Professional, efficient and the most important quality any agent should have honest.PositiveResponsiveness, Quality, Professionalism, Value

Parisa · 22 June 2021

Agent replied · 21 June 2024

Thank you for telling us you found the service to be professional and efficient and that you appreciated finding an honest agent like us. Our Beaufort Park team are very encouraged by your words here. kind regards, Emily Taylor, B&R

5/5

Google

Benham and Reeves rented my flat within 3 days after the last tenant left, they were very professional in particular the negotiator Marcel Villa, and Ann Benjamin.PositiveProfessionalism

Jimmy · 10 November 2022

Agent replied · 22 February 2024

Hi Jimmy, thank you very much for your highly positive feedback here, all of the Beaufort Park lettings team are encouraged to hear you are so happy with our service. - Emily, B&R

5/5

Trustpilot

Slick experience renting a property…

Slick experience renting a property through Abbie. She was kind helpful and pleasant to deal with. I would highly recommend.

Toby · 23 June 2023

Agent replied · 21 February 2024

Thank you Toby. Abbie and the Hampstead team are very pleased to hear this and we appreciate you sharing a five star rating here with the Trustpilot community.- Emily, B&R

5/5

Google

Rahim Velji and many others have been very helpful.

S.LO · 11 March 2024

Agent replied · 17 March 2024

Thank you, it's great to hear Rahim met your service expectations, thanks for sharing a five star rating here, we appreciate it. - Ruth, B&R

1/5

Trustpilot

Benham & Reeves hidden fees

My home was managed by Benham & Reeves for 6 years. Little to no service, always changing contacts and a ton of hidden charges. Definitely the worst Lettings agent I’ve ever been with. Highly recommend NOT to go with them.

Assous · 28 August 2020

Agent replied · 21 February 2024

Hi Jeremy, thank you for telling us about your experience but we dont manage the property you rented so have no control over the maintenance aspect. I believe we assisted you with a tenant update earlier this year and everything went smoothly so I'm sorry to hear of your disapointment here. If you would like to get in touch for further dialogue, kindly email me, Emily Taylor at info@benhams.com

5/5

Trustpilot

B&R Colindale branch

We are happy with the service provided by B&R Colindale branch. Raj Miah together with his colleagues are very helpful and professional.

Ed · 3 April 2023

Agent replied · 21 February 2024

Hi Ed, thanks very much for your five star review, we're pleased Raj and our Colindale team continue to meet your service expectations. Thanks for your custom.- Emily, B&R

5/5

Google

Raj helped me find my apartment, and he provided me with great customer service. He responded to my questions within a reasonable amount of time, and kept me updated when he was waiting for answers.PositiveResponsiveness

Mary · 27 August 2021

Agent replied · 22 February 2024

Thank you Mary, we are was delighted to read your feedbacj. Our service levels are very important to us, and recognition for the hard work our Negotiators put in is really appreciated. best regards, Emily Taylor, B&R

5/5

Google

I had a wonderful experience, the agents were fast, efficient and were very helpful all the way through.

Folake · 27 July 2023

Agent replied · 22 February 2024

Hi Folake, we appreciate your kind feedback and five star rating here and we very pleased to hear you found the staff and service efficient and helpful. We value your custom. - Emily, B&R

5/5

Trustpilot

Customer experience

Property manager Claire DeVantier is a very considerate, hardworking, and responsible person whom I greatly admire.

Consumer · 14 September 2023

Agent replied · 21 February 2024

Thanks very much for your kind words which Claire and our property management team are very pleased to see here. We're glad everything is working out as expected, this is great feedback.- Emily, B&R

5/5

Trustpilot

Excellent service

Excellent service. Tan Pham and Jeffrey Boateng have always give us very prompt response when we had any questions and our property hunting and shifting was very smooth.Would definitely recommend them!!

Sonal · 31 March 2022

Agent replied · 21 February 2024

Thank you Sonat, we really appreciate your five star rating and lovely feedback about our Canary Wharf lettings team. Jeff and Tan are very pleased to hear you've had a good service experience with us.- Emily, B&R

5/5

Trustpilot

Great service

Great service. Always very quick to deal with any issues.

Maivand · 25 January 2024

Agent replied · 21 February 2024

Hi Maivand, we're pleased to see your five star rating here and glad to hear you're happy with the service. Thanks for your custom.- Emily, B&R

5/5

Google

Rahim Velji delivers good service 😊 …

WK · 26 March 2024

Agent replied · 22 February 2024

Thank you for sharing your five star rating for our Beaufort Park branch here in Colindale, we appreciate it. - Emily, B&R

5/5

Google

quick and good service. Thanks for Rahim and Anne help me to rent the house.

Wilson · 25 September 2023

Agent replied · 22 February 2024

Hi Wilson, we're very pleased to hear you've had such a great renting experience with us, thank you for leaving a five star rating too, it's appreciated. - Emily, B&R

5/5

Trustpilot

Wonderful experience

Wonderful experience!

Bryant · 25 June 2024

Agent replied · 24 August 2024

Hi, many thanks for leaving a five star rating here. We are very pleased to hear you've had a wonderful experience with the services we've provided. Thank you!- Ruth, B&R

5/5

Google

My family and I relocated from Hong Kong, a friend of ours recommended this development and agency. Really glad with the service I received. Will recommend to friends and family :)

Wai · 22 February 2022

Agent replied · 22 February 2024

Thank you Wai, we are very glad to hear you had such a good experience with our Beaufort Park letting agents. We've been quite busy helping Hong Kongers settle into Colindale, it seems to be a very popular location right now. We wish you a lovely stay in London. Kind regards, Emily Taylor, B&R

5/5

Google

RAJ MIAH is really nice. Very helpful. Help me a lot with the property. Reply my question very soon. Thank a lot.

Lee · 22 February 2023

Agent replied · 22 February 2024

Thanks very much Mr Lee, Raj was delighted to see your five star rating and positive service feedback here. We are glad to have been of service to you. - David M, B&R

5/5

Google

Recently I rented a property from the Beaufort Park office and was extremely impressed by the services provided by the team. I had an issue at the start of the tenancy and Sam managed to get it resolved very efficiently. Thank you

Lawrence · 23 February 2019

Agent replied · 22 February 2024

Dear Lawrence, Thank you for posting this lovely review. I am glad that the team were able to sort out the issues at the start of your tenancy. I will pass on your feedback to the team. Thank you once again. Kind regards, Emily Taylor

5/5

Google

extremely professional estate agency, highly recommended

J · 2 April 2024

Agent replied · 3 April 2024

Hi J, we're very pleased to see your five star rating shared here, thank you. It's great to hear that you've found the team here professional too. Thank you for your custom. - Ruth, B&R

5/5

Google

my agent, RAHIM VELJI, helped find a suitable flat in a short period of time and helped me deal with the required paper work; very friendly, helpful, and professional. Happy with the service and highly recommend.

Maha · 22 February 2021

Agent replied · 22 February 2024

Hi Maha, we were all so happy to read your lovely review, thank you so much, it makes the work fulfiling when we hear our tenants and landlords are highly satisfied with the service. Thanks again, Emily, B&R

5/5

Google

Professional and excellent service as well as useful advices from all the company members. Many thanks to lettings negotiator Rajib who was helping for us to find a property to rent in Beaufort Park and answering all the questions we had. Highly recommended.

Viktorija · 23 February 2018

Agent replied · 22 February 2024

Dear Viktorija, Many thanks for taking the time to review the services of the Beaufort Park office. I will pass on your kind words to Rajib and the rest of the team. Wish you a good tenancy. Kind regards, Emily Taylor

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Questions about Benham and Reeves Colindale

Has Benham and Reeves won any awards?

Yes. In The Trusted Agent 2026 awards: Benham and Reeves, London won Platinum; Benham and Reeves, Fulham won Gold; Benham and Reeves, Hampstead won Gold; Benham and Reeves, Surrey Quays won Trusted Agent.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Benham and Reeves Colindale hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.

What do you need help with?

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