Trusted Agent profile · London
★★★★★
754 reviews across 2 platforms
525, Garratt Lane, London, SW18 4SR
Barnard Marcus Lettings's office in London, at 525, is rated 3.2 out of 5 across 754 reviews on two platforms, including 264 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotHelpful from start to finish
Brian at Barnard Marcus could not have been more helpful. We are a charity who had been gifted land in and we decided to sell at auction. We had no experience in this field whatsoever and Brian kindly guided us through the whole process from start to finish with a ended up with a fantastic result at auction.
5/5
GoogleI have been struggling to move for a while and this branch, out of all Estate agents, have been working with me to help my family move to a perfect property. I have been working closely with kirsty and No matter how many questions I have she are always there to help. Very efficient, professional and considerate. I would highly recommend them.PositiveResponsiveness, Quality
1/5
TrustpilotWorst company for landlords
Worst company for landlords, they don't pay rent on time, they don't chase tenants for overdue rent until you as a landlord follow up. They don't check the property. They are useless worse company I have ever paid to let my property.
5/5
GoogleGreat experience at Barnard Marcus! Everything started with Lisa recognising what we were looking for and at the end we were very happy with chosen property. Fantastic support from Cameron during the whole process and the team made everything possible to speed up the purchasing process.
1/5
TrustpilotIf you have the chance to avoid - avoid!
I had the displeasure of dealing with Barnard Marcus at Clapham Junction last year purchasing a house. Unprofessional, dishonest and rude doesn’t even scratch the surface.If you have the chance to avoid- avoid!I was lied to by their sales agent and only after speaking directly with the seller did their deception become clear.
5/5
TrustpilotVery enjoyable experience
Oscar from Barnard Marcus was very professional and was able to offer a lot of useful information. It was a pleasure to be shown around by someone, who obviously took pride in the job.
5/5
GoogleExcellent service from Vidas, great landlord support and fantastic communication.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotMy experience is on the lettings side
My experience is on the lettings side. If I could rate them as 0 stars I would. Incompetent to a level that is almost unbelievable. And on top of their incompetence they are rude and harass you with calls even after you have stopped doing business with them. Avoid at all costs.
1/5
TrustpilotTragic service and responsiveness
Tragic service and responsiveness. Reported a broken thermostat before Christmas, understood that because of the holiday period and maintenance availability it might take a while to get stuff sorted. It is now the 1st of February, our thermostat is still not changed, but our boiler has just gone as well and I have little-no faith that this will get sorted promptly. Avoid unless desperate for a property.
1/5
TrustpilotBooked a viewing a couple weeks ago
Booked a viewing a couple weeks ago, from the beginning the agent ola or olah smelled of paraphernalia and Body odours.His breath especially was the ticking time bomb I felt like a dragon was breathing all over me. Very messy and unofficial. Definitely off putting, It resulted in me going down the road to another lettings agent.
1/5
Trustpilotdishonest plus incompetent
A property with 4 bedrooms semidetached two entrance in SW17 , despite reducing from 2300 to 1700 did not let. But worse was removed the property with fake reasons without telling the landlord from the zoopla , most probably just to show the weeks to rent showing less on the zoopla. also hardly returns the messages, judge yourself IS THERE ANY WORSE AGENT
1/5
TrustpilotVery disappointing
Very disappointing, sent inquiry form right move, took 24hrs to respond back and insisted i see their mortgage advisor face to face before viewing property.Convinced them i required a small mortgage and wish to see the property first. Booked me in and no confirmation email, just ignored.
5/5
GoogleSince being in London, I have moved several times with different letting agencies, and never had a smooth ride. I recently moved to South West London with the help of Kirsty who made the process so smooth and easy especially when moving during covid. She was bubbly and friendly and extremely helpful. Couldn't have asked for better :).PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotAwful customer experience - DO NOT USE THIS COMPANY
Customer service experience was absolutely appalling, when it came to close a rental contract. The company did not inform us (tenants) about the deposit release procedure accurately and we had to follow up constantly to make sure the process of releasing the tenant deposit is kicked off. I have rented quite a few properties in London in the past 10 years, but Barnard Marcus was the worst experience!
2/5
TrustpilotBe wary!
The evening before the auction I was notified the property I was following had its starting price increased by £30k! I'd not of even entertained giving them a deposit to bid at the new price. House sold for above market value despite needing extensive work? Very suspicious. Let's hope the deposit comes back easy?
5/5
GoogleDelighted with the help and information given from Mr Ferguson and his team. Will certainly return. Many thanks
5/5
TrustpilotQuick and helpful!
I just had a couple of questions about a property so gave them a call. They were to the point and couldn't be more helpful. No beating around the bush or pushiness like I've had from other places 👍
5/5
TrustpilotWe rented a property through barnard…
We rented a property through barnard and Marcus and Sara the agent really helped us she was very helpful and I have had a very positive experience with them.
5/5
GoogleWorking with Finley for my recent home purchase was a lovely experience. After having some potential homes fall through going through other agents, I felt Finley fairly represented both the buyer's and the seller's needs throughout the process while being super responsive and helping out wherever he could! Was a pleasure working with Finley over the past few months.
1/5
TrustpilotDo not do business with them wether you…
Do not do business with them wether you are selling or buying.Do not work for this people, they underpay, over work, disrespect, plenty of words game to trap you, every conversation is a doc to sign for them to then chase you back. Fake environment and no management, just appearance.
1/5
TrustpilotBeware Andreja Kmetovic in lettings…
Beware Andreja Kmetovic in lettings west Kensington. Dishonest and does not respond to emails when complaints are made. Took money from our account which went against what was promised. Following up in small claims court.Refused to give our tennant's a refund for overpaid rent (+1k).Whole branch refused to respond to emails. Or give any direction where to send complaints to.
5/5
GoogleBM offered us a great service during our first property purchase. Lisa filled us with confidence from the start and was very helpful throughout; helping chase solicitors and quickly responding to all of our queries. Overall very happy with our experience.
1/5
TrustpilotBarnard Marcus Estate Agents honesty in advertising
Barnard Marcus Estate Agents This estate agents has no integrity they constantly place their billboard outside my flat which belongs to a Housing Association block of flats which has no tenants that have purchased their flats in Forest Hill London. Please stop doing that and start being honest with your advertising.
1/5
TrustpilotWe recently had a very terrible…
We recently had a very terrible experience with the tenancy with Barnard Marcus. Very poor Customer Service . Property management was almost unreachable when we had the issue at property .They will never fix the issue in property on time instead they drag it for long time. I would not advise anyone to go with this agency for rental property.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Barnard Marcus Lettings's London office has 754 reviews across two platforms: 264 on Google, 490 on Trustpilot (across the whole business).
Barnard Marcus Lettings London is rated 3.2 out of 5 across all 754 reviews, and 4.6 out of 5 on Google from 264 reviews.
Barnard Marcus Lettings London, 525, Garratt Lane, London, SW18 4SR.
