1/5
TrustpilotRubbish.
Rubbish.. if you not sell with them, they not show any house for you. Ridiculous!!
Trusted Agent profile · London
Barnard Marcus Lettings London reviews
★★★★★
754 reviews across 2 platforms
525, Garratt Lane, London, SW18 4SR
Barnard Marcus Lettings's office in London, at 525, is rated 3.2 out of 5 across 754 reviews on two platforms, including 264 Google reviews rated 4.6.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotVery happy with Emily from Barnard…
Very happy with Emily from Barnard Marcus, she was very helpful and professional at all times when we were selling our house
1/5
TrustpilotThe worst agency I have ever dealt with
The worst agency I have ever dealt with in London. I wouldn’t even know where to begin to talk about the issues both me as a tenant and my landlord have had. Incompetent people, liars, corner cutters, lack all types of communication skills. Avoid avoid avoid. Especially the Wandsworth branch.
1/5
TrustpilotWhatever you do don’t use them
A terrible group of unprofessional and incompetent staff Poor communication
5/5
GoogleExcellent experience working with Fin and Alex on a recent house purchase. Both worked tirelessly to ensure the transaction went ahead on time (ahead of the stamp duty deadline) and went above and beyond to contact/chase/keep-up-to-date all parties. Thanks again!
5/5
TrustpilotWe cannot rate the Covent Garden office…
We cannot rate the Covent Garden office higher. The service we received was second to none and we have recommended them many friends near and far.
1/5
TrustpilotWanted us to buy blind
Wanted to buy a house on auction. They wanted us to ‘buy blind’ (without a viewing) and were completely unhelpful
1/5
TrustpilotTooting
The experience from Barnard Marcus is the worst I have ever had. From day one, the service has been absolutely appalling. A number of mistakes were made, emails were not replied to and processes were not followed. I would advise everyone to avoid this company.
5/5
GoogleFaultless from the staff throughout the process of finding and purchasing a property. Specific credit is owed to Lisa who took us through each step as first time buyers.
1/5
TrustpilotPoor communication and forceful sales…
Poor communication and forceful sales tactics. Receiving multiple unwanted sales calls and after reporting this, I was told I was rude and the member of staff put the phone down on me.
5/5
GoogleI have recently had the utmost positive experience with the Barnard Marcus lettings team. Throughout the process I received excellent lines of communication with both Kirsty O'Shaughnessy and Josh Ferguson , and nothing was ever too much trouble. I would highly recommend Barnard Marcus' services.
5/5
Trustpilotgreat customer service
Me and my partner were more than pleased with the service provided by Martin Mwangi at the south croydon branch, he was very professional and would recommend Barnard Marcus to anyone thanks to him. we have been in our apartment for 1year and couldn't of been more satisfied.
1/5
TrustpilotI have on several occasions been…
I have on several occasions been interested in property for auction by Barnard Marcus, however as a buyer I have experienced terrible service, many times not even receiving a reply to emails. Sellers with properties under 500,00 should look elsewhere in my opinion
1/5
TrustpilotAvoid this agent!
Avoid this agent!Paid full management, inventory check. Tenant left leaving inhabitable condition. Instructed repair work done, but 4 months, nothing done!Saying “it’s not our responsibility”Any appliances not working. Say “ not normal work to check appliance”4 months! Nothing done. Loss 4 months of income!
5/5
TrustpilotWe have found the team helpful
We have found the team helpful, from arranging viewings to consideration for the covid restrictions. Mr Enrique Bosch the mortgage person who is dealing with us has promptly replied and answered our queries with patience and a good understanding of the mortgage process.
5/5
TrustpilotKnowledgeable & Helpful
I had the pleasure of dealing with Anthony who was incredibly helpful and knowledgeable. He gave me very realistic advice and guidance on letting my house! Highly recommend! Thank you
1/5
Trustpilotuse Another estate agent for a professional service
Went in Bernard Marcus Putney today it was like a kids playgroup had a kid being looked after by his mum who works there was more interested in keeping he son entertained then work Branch manger was not in apparently left early No sales staff Absolutely a joke
5/5
GoogleJosh helped with my recent Lettings enquiry with professionalism, politeness, respect and integrity. He communicated every stage clearly and honestly so I was always aware of the circumstances. He was responsive to every question and reacted positively to every criticism. Excellent service
1/5
TrustpilotA total waste of time
A total waste of time, it almost seems that they are doing you a favour to give you information. The Epsom office kept me 2 weeks waiting for a reply and after chasing them they gave me an unbelievable ridicolous answer.Bad, really bad experience.
1/5
TrustpilotAvoid
I tried to gather more information for a property I potentially wanted to bid on however the lack of interest shown from the agent was very surprising. If I ever have a property to auction I certainly would stay clear of this company.
1/5
TrustpilotThornton Heath Office
Thornton Heath Office, waste of time! All talk and no action. Natasha fantastic sales pitch, never heard from her and saw her agin after signed on the dotted line!Fund out they even had the wrong email address & phone number, awful service, would not recommend at all! Numbers game!
5/5
GoogleMy property became available for let during the worst time of the year whilst during the pandemic, because of their proactiveness my property was tenanted within two weeks of becoming available. Thank you guys for a great service.PositiveQuality, Professionalism, Value
2/5
Trustpilotno response to my emails over the last…
no response to my emails over the last 2 weeks.
1/5
TrustpilotContinuing to spam me with texts…
Continuing to spam me with texts despite never signing up
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Barnard Marcus Lettings London
How many reviews does Barnard Marcus Lettings London have?
Barnard Marcus Lettings's London office has 754 reviews across two platforms: 264 on Google, 490 on Trustpilot (across the whole business).
What is Barnard Marcus Lettings London's rating?
Barnard Marcus Lettings London is rated 3.2 out of 5 across all 754 reviews, and 4.6 out of 5 on Google from 264 reviews.
Where is Barnard Marcus Lettings's London office?
Barnard Marcus Lettings London, 525, Garratt Lane, London, SW18 4SR.
