Trusted Agent profile · London
★★★★★
754 reviews across 2 platforms
525, Garratt Lane, London, SW18 4SR
Barnard Marcus Lettings's office in London, at 525, is rated 3.2 out of 5 across 754 reviews on two platforms, including 264 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotUnprofessional and Misleading
I believe we were lied to and manipulated by Barnard Marcus in selling our property. They work for themselves, not you (even though you are paying them a commission). Our sale was riddled with issues and we were advised (repeatedly) of circumstances that were untrue. Please save yourself the headache and stress - find and use an alternative Real Estate firm.
1/5
TrustpilotAvoid at all costs.
Avoid at all costs.The important thing for them is the sale, not that they are selling a property with added incentives and then no incentives exist, they go up in smoke.
1/5
TrustpilotBarnard Marcus Sutton
Having trouble with a simple check out report on my property at the sutton branch. Despite being told the inventory checklist was due to be completed last week I have had no further updates. All I want is regular updates but obviously too much to ask for. Will never rent a property through this agency again or buy and sell my property as I also has a horrible experience with that process.
1/5
TrustpilotThey ghost you
Believe it or not, I have never managed to do viewing with them because each time they booked me, no agents showed up. I had this experience years ago with the branch in Muswell Hill, and it happened again last week in Thornton Heath. I called them, emailed them...not a response, despite my emails, despite my voice messages. I will just disregard every property I come across if managed byt them.
5/5
GoogleJosh provided me with speed and diligence. I walked in and he approached me promptly and assisted me with my move. Even when the going got tuff he found a way. I'm going have to start calling him Sir Ferguson because when I thought I wouldn't be able to move in. Just like sir Alex, in the 90minute Fergy Time came into play and Josh resolved all my issues. Thankyou again Sir.
5/5
TrustpilotBM have been superb from start to…
BM have been superb from start to finish, special thanks to Dom for being so helpful throughout the process
5/5
TrustpilotVery professional property sales team
Buying a property through Barnard Marcus. Liandra in Streatham branch was great to deal with, very helpful and responsive. Ended up buying through Southfields branch who were equally helpful. Did the ID and financial check at the Earlsfield branch for convenience. I love that all the branches are nicely joined up and promoting each other. Compared to many other South London Estate agents, these guys are a pleasure to do business with!
5/5
GoogleKirsty was great throughout the whole process especially during the difficult times. Constant communication and great servicePositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotFantastic experience with Eva and Leon
Fantastic experience with Eva and Leon. We sold and bought through them. They were highly effective in a challenging market. Above all else, when the sale had been agreed, they worked so hard to get it over the line. Couldn’t recommend them highly enough.
1/5
TrustpilotCrap service
Despite not using them to sell a property they keep contacting my wife who has blocked the number. They don't know when to give up.
5/5
TrustpilotFairholme Crescent, Hayes, Middlesex, UB4 8QS
My Cousin bought a house in Hayes, the process was handled by Juile and Hayes branch of Barnard Marcus.The structural survey identified a few issues that needed to be sorted out.The situation was complicated as the vendor was in the care home and the property unoccupied.However Juile walked us through the process with sensible solutionsIt has been a pleasure to deal with her.
1/5
TrustpilotNew Malden branch
New Malden branch: Experience dealing with a sale from a buyers perspective. Aaron and Serenah are slow to send and follow up with the Credas link, yet swift to blame the client in their own delays to complete the necessary paper work for the seller, rude, unapologetic in their failings, lack customer care and are solely driven to their own agenda. Jake clearly lacks oversight of his own staff.
5/5
TrustpilotThe Ealing office provided a very professional service.
The service I got from their Ealing office from the initial pricing of my property, personally arranging and managing potential client visits, managing the final agreed price from offer to staying involved once the legal process had begun was both professional and exceptionally helpful.
1/5
TrustpilotI used Barnard Marcus to find a tenant…
I used Barnard Marcus to find a tenant for my flat. After a number of years my tenant moved out and I needed to release the deposit (set up by Barnard Marcus) They demanded an up front payment of £2955.95) - more than the deposit. These people are dishonest do not use them
5/5
GoogleThey are very helpful people in that agency.Everything went very smoothly.My experience is very good with them.I can recommend them to everyone.
1/5
TrustpilotPlease dont use them !
Please dont use them ! I had an agent named Eddy at Sutton and was the worst, at a viewing, he speaks to a customer before me and takes 5 mins of my allotted time and wraps the appointment in 8 mins with no heads up as he had something to do for the weekend, with answering no questions and cannot show the garage !Very unprofessional and am sure who to avoid!
1/5
TrustpilotVery poor customer service
Very poor customer service, especially in Sutton branch in Surrey. Not easy to contact the staff on the phone and very slow in responding. Lots of errors in calculations.
1/5
TrustpilotExtremely vexed by these people. Stay away if possible
Lost out on an ideal location because staff at the mitcham office failed to phone me back. I phoned them on Monday, Tuesday and Wednesday. Each time receiving a promise that I would get a call back except on Wednesday afternoon when I called back for the second time that day and was told that the house went under offer that day.
5/5
GoogleFinley Grout is a great agent to work with. Very helpful and very professional! Would highly recommend.
1/5
TrustpilotSouth Croydon office
South Croydon office. They are a disgrace of a company!!!! My landlord signed off on our deposit at the beginning of August they still have not paid it back. I'm still chasing to get told people are on lunch etc and I NEVER get a call back. My advise would be to never use this branch or company I certainly won't be ever again
1/5
TrustpilotTerrible management and communication…
Terrible management and communication by the manager at the feltham branch they dont respond to any emails or phone calls. As a landlord i accept to be paid monthly and checks on the property however this was not the case I would not recommend them to manage any property and unfortunately I now had to change agencies.
5/5
TrustpilotBarnard Marcus/ Priscilla Mohanarajah
I had the best experience with Priscilla Mohanarajah from Barnard Marcus, she was amazing through out the stressful process of finding the right mortgage, what i really appreciate in Priscilla performance is she understood the pressure and fears a buyer can feel during the process , she was assuring, patient and very helpful. Also I admire her follow up even after she done her part.
1/5
TrustpilotI wish I had read these reviews before…
I wish I had read these reviews before starting a tenancy managed by BM. As you can see from these reviews, the agency is a complete mess and nightmare. I won't bore you with the details, but after a year of living with mould, overflowing sewage, and occasional rodents I'm quite surprised they stay in business. They say they will do things and then they don't do them. Complete liars.
1/5
TrustpilotAbsolutely incompetent clowns
Absolutely incompetent, unprofessional and have no idea or what they are doing. Landlords and tenants need to stay far away from them as possible.There system is rediculously unorganised. Judging by all the reviews I'm not the only one that believes so. Should of been given a thorough breakdown of the funds given for fees and the deposit right at the beginning, and they should of have it on there record.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Barnard Marcus Lettings's London office has 754 reviews across two platforms: 264 on Google, 490 on Trustpilot (across the whole business).
Barnard Marcus Lettings London is rated 3.2 out of 5 across all 754 reviews, and 4.6 out of 5 on Google from 264 reviews.
Barnard Marcus Lettings London, 525, Garratt Lane, London, SW18 4SR.
