Barnard Marcus Lettings London reviews

★★★★★ 1/5

Trustpilot

Barnard Marcus Earls Court

Barnard Marcus Earls Court; Leighton Buzzard sequence homesI wish it was possible to give negative stars. We started renting a place as students without working water or heating, in response to this the agency did nothing! Now im chasing my deposit! They have not been able to reach the landlord since 5 months. Emmauel Durou, a wealthy Deloitte employee living in Dubai. I hope you are happy stealing money from students without even supplying running water in the kitchen and heating in the middle of February. Please dont support this terrible company which takes money in any way they can! They have made an enemy for the future!

Andre · 9 April 2020

★★★★★ 1/5

Trustpilot

Barnard Marcus -Croydon Heartbreaking experience

Barnard Marcus -Croydon

Dee · 5 November 2025

★★★★★ 5/5

Google

Very good service! Kirsty was really nice and professional and helped me to find a brilliant flat. The best letting agent I've met during my search.PositiveQuality, Professionalism

Anna · 17 June 2021

★★★★★ 1/5

Trustpilot

Pressured to see their broker for no reason as potential buyer

Went on a viewing with them as a potential buyer. On the phone I was asked to come in person and see their mortgage broker before I could view as apparently this was a request from the seller. I made clear I already had an agreement in principle from a lender and and spoken to 3 different brokers already so was not interested in meeting with theirs but they were adamant I had to come in person even though my broker who obtained my AIP would have been happy to speak to them and confirm the property was affordable for me.I went in to see their broker (getting up early on a Saturday to do so) taking the requested documents (3 months statement, payslips etc for me and my partner which was a hassle to pull together at short notice) only to find that their broker didn't even look at these as she was happy to rely on the AIP I already had - clearly this could have been confirmed over the phone and email. The broker then offered to to through the mortgages she had access with me which I had clearly said I didn't want given that I'd already done this with several brokers.This felt very much like conditional selling (we won't let you view the property or make an offer unless you use our services) which is illegal. This echoes some other reviews on here where people have had similar experiences of being pressured to use their in house services.I complained to the broker who was very understanding and said she would raise it with the sales manager. The appointment had been booked by the sales team so was really their fault rather than the brokers.I also complained to the agent when we went on our viewing who first tried to blame the broker even though it was him who insisted I had to go in person, then said it was a requirement from the seller. The seller may well have required them to verify affordability but I very much doubt the seller would insist on every potential buyer coming to see BM's broker face to face as that seems ridiculous.I was very annoyed at my time being wasted and has put me off dealing with them as a buyer as I feel they will just make the whole process more difficult than it needs to be. I would think twice before going to view or putting an offer on a property where they are the agent.This was the Kennington branch.

R · 22 January 2020

★★★★★ 1/5

Trustpilot

Very poor.

Very poor.Buying a flat in Acton. Started the process for a new build in October and told we would be in before Christmas. It is now mid January and we still have not exchanged or recieved completion date.They lied and said they couldnt complete before Christmas as there was an error in a document, which nobody shared with me (so impossible to change). It turned out the orignal document was correct.The office staff are good but higher up (sales progression) do not care at all.Would not recommend - even with a new build has taken 3 months.

Hannah · 15 January 2020

★★★★★ 5/5

Google

Very professional service from Adam and his team, would recommend

Ethan · 17 June 2023

★★★★★ 5/5

Google

Professional and fast service, accurate in detail and always available for any question.

Diana · 17 April 2024

★★★★★ 1/5

Trustpilot

My daughter liked a flat (Tooting…

My daughter liked a flat (Tooting Broadway agent) and was asked to make a £50 deposit, which she was happy to do. She had to wait for 2 weeks before Marcus came back saying the landlord has rejected her offer as a tenant because they wanted a male tenant (not mentioned at the beginning). She has asked for her £50 deposit to be returned only to be told that the person who could authorize the refund was on holiday until Tuesday week. What a rotten shower.

Clive · 22 November 2019

★★★★★ 1/5

Trustpilot

They should be investigated

2017My first experience with Barnard Marcus was when I was looking for a house to rent with my partner. We found a house we would have liked to view in Worcester Park advertised at £1050pcm. We went inside and it was so tiny, you could not fit a bed in the 1 bedroomed apartment. I politely declined to put an offer forward and I had the estate agent messaging my phone until 11:30pm at night about why I should put an offer forward and that I was ungrateful! He then proceeded to call my partner the next day and yelled at him on the phone. Thinking back now I should have contacted the police for harassment but we were so young and naive. few days later he messaged again asking it we would take the property for £925. I laughed and told him where to go.2019After living in Sutton for the past 3 years we are now in a position which we are ready to buy. I found a house in Sutton Common which had been on the market since May 2019 for £350,000 (Its now October) From viewing the property it was easy to understand why it had been on the market for so long as the place was filthy, stunk of damp and there was a boiler in the second bedroom (on the floor!!) Nevertheless we saw an opportunity and we like a project, so we decided to put an offer forward. The estate agent also told us that the lady was desperate to move out as she wanted to live further south with her grandson. Going from back and forth communication, to literally no communication at all, I had to call up a number of times to find out what was going on with our offer. The estate agent responded that they had declined our offer. I was suspicious of this as they had not told me in writing nor had put my offer forward in writing. I called up to request more information and was only to be snubbed by the manager Chris who was very sarcastic about my offer. Its funny to me that its still on the market now but not funny for that poor lady! (On a side note they also pressured us to use their financial advisors and said ‘it will help with your offer’ which I have learned is illegal to say. When I said no, they responded with “well if you want to miss out on that opportunity then thats up to you”)I definitely will NOT be using them again. I really hope the old lady in the house in Sutton Common can be with her grandson soon and not be conned by the slime balls in Barnard Marcus.

Leah · 25 October 2019

★★★★★ 1/5

Trustpilot

Incompetent

I have been having difficulty selling my house.I received a letter from Barnard Marcus saying they were aware of this & that they could help.They arranged a home visit. Less than 2 hours before the appointment they phoned to say there was no point in them coming as they don't do my area.

Miss · 12 October 2023

★★★★★ 1/5

Trustpilot

The experience is beyond horrible

I had one of the worst experiences with Barnard Marcus. They don't provide the contract until the moving date. When they gave us the contract, the address, name and price are all incorrect. Not to mention, their employees attitude is beyond horrible. For example, when I asked them to provide the contract 1 week before the starting date of the contract.The agent shouted it at me that it's not like signing the contract on the moving date, we still have time.First of all, people should receive the contract few weeks in advance. And the most unforgivable part is the attitude, you should not shout it to your customer because you already received the deposit. We are still your customer and Barnard Marcus should complete their duty even after receiving the money!If you need to find a letting agent please don't go with Barand Marcus!!! So disappointed! Even now they still have not correct the address on the contract!

ML · 10 October 2019

★★★★★ 1/5

Trustpilot

Cannot be trusted!

Happily accepted my offer on a property to rent. Paid a deposit. They then told me that i had a CCJ so have failed the referencing!! Gave me some lame excuse and said i can't have my money back. I advised that i have the most recent copy of my credit report which shows i have no CCJ, but they were not interested! Now have to start a process all over again and somehow how to replace the money that they happily took with no remorse!

Keisha · 9 September 2019

★★★★★ 5/5

Trustpilot

Great service at Bernard Marcus Epsom

Great service at Bernard Marcus Epsom. Kurtney has been very professional and kind.. lovely girl.. thank you very much

Enejda · 30 June 2022

★★★★★ 1/5

Trustpilot

They treat buyers TERRIBLY! DO NOT work with them!

The treat buyers/potential buyers HORRIBLYI had one bad experience with Barnard Marcus last year and swore them off but they were the sole agent for another house I wanted to see and so foolishly, went back.Experience 1 - Child's Hill 2018I arranged a viewing for a house and the agent asked TONS of questions about my finances, even though I had my mortgage in principle somewhere else was really pushy for me to meet their in house financial advisor no matter how many times I said I didn't want to. He then assured me that I didn't have to but then gave their financial advisor my personal details anyway and I started getting hounded by him. When I declined to meet with him again, the agent said I couldn't view the property because the developer was 'having work done on the kitchen that hadn't finished'. I arranged a viewing with another company who also had the listing and they confirmed that the house was finished months earlier and no work had taken place on the kitchen on the day Barnard Marcus said I couldn't see the property because of the work....Basically, I was lied to and had my viewing cancelled as punishment for not wanting to be sold a bunch of products in a pressured environment.Experience 2 - Putney 2019This was just a joke. On the day we viewed the property the first time (a Saturday), the agent said 'If you want this you have to move really quickly, there is an offer on the table and the seller is deciding on Monday' so we felt we had to decide there and then. On Monday we put and offer in and all the old pressure started. 'We have to see your payslips, bank statements, employment records etc.' We were told that it would impact us negatively and the seller might not take our offer if we didn't meet with their in house mortgage advisor EVEN THOUGH I SAID WE HAD FINANCING IN PLACE AND I DIDN'T WANT TO MEET HIM. I was then called by the 'manager' and told that it would put me at a disadvantage if I didn't come in to meet their financial advisor, I asked how or why and they said 'It just looks better to the buyer if we do a financial verification.' I argued that they already had my statements, my payslips which is so much more than an agent needs; it is for my bank to decide if I can afford it, not for the seller's agent!!!! They also said that we would have to increase our offer, even though the seller was supposedly in a rush to accept an offer days before. We took this opportunity to view the property again (the next Saturday) and then EVEN MORE pressure started. 3 calls within 1 hour that day. Then that Monday I got a message saying 'You have until 10am to submit your offer' then once that came and went I was getting messages saying 'You have until midday to submit' and on and on. Not only had they demanded a ridiculous amount of documents that had nothing to do with them, they were rude, pushy, unhelpful and generally horrific to deal with. Honestly, I could write so much more about how abysmal they are but the other feedback on here says it all really. If I could give them minus stars, I would. Rotten culture to the core, as the other reviews attest.

Dave · 8 August 2019

★★★★★ 1/5

Trustpilot

Rude and unprofessional

The WORST estate agent (Sydenham Branch) I have ever used. So bad I wanted to pull out of the sale but I had already found a property. Some staff were amazing, but the branch manager was the most unprofessional, rude person I have ever dealt with.I originally instructed them when a previous manager run the office. Sadly, he had moved on by time I marketed (2nd time).

Miss · 17 June 2022

★★★★★ 1/5

Trustpilot

Whetstone branch in Barnet

Whetstone branch in Barnet. Absolute NIGHTMARE !!TOTAL LIARS !!! Infact its criminal what they're doing.How can they still be operating unchecked or being closed down??The whole lot of them, Manager, statff and including that upstart mortgage broker inside there. Total crackpot gang of crooks !!Honestly, go head with maximum risk but you'd have to be downright stupid and want to be humiliated and mistreated like absolute RUBBISH to want to deal with them for anything !And believe me, this is an understatement !!

Impossibly · 26 June 2019

★★★★★ 1/5

Google

We have been renting for 2.5 years and the entire experience dealing with an agency was extremely frustrating! Barnard Marcus meant to manage the property, but never responded in time for any maintenance requests, while charging landlord monthly fee. We had to deal with all the maintenance issues ourselves plus additional frustration and hours on the phone to get through to someone. It's now been two months since we vacated and still no word on the deposit!! The postcode is SW185TU. Leroy, Joshua, Francesca - can anyone get back to me?!!

Lienna · 18 June 2019

★★★★★ 1/5

Trustpilot

Barnard Marcus have been BY FAR the…

Barnard Marcus have been BY FAR the worst lettings agency I have dealt with. It seems like the number one job requirement is to be rude, careless and respond to emails with as much delay as possible. Particularly the Surbiton branch. If you can do anything and I mean anything to avoid working with them, I suggest you do that. Otherwise, you'll just find yourself frustrated and helpless! If there was a lower rating than this, I would've given it to them without a doubt.

Claudia · 20 May 2019

★★★★★ 1/5

Trustpilot

Abysmal service - avoid like the plague

Barnard Marcus "managed" the property we lived in for two years.Appalling service: both property coordinators in charge of the property were equally as incompetent and the first one was extremely rude.The list of issues is too long to include in this review and the lack of reactivity or interest on their part was just staggering. As an example, they had no trace of who carried out the inventory & check out and they had no idea what scheme our deposit was put into...I hope I don't ever have to deal with Barnard Marcus again - if you can avoid them, definitely do!

Brendan · 17 May 2019

★★★★★ 1/5

Trustpilot

Avoid!

Front office negotiators and managers were incompetent - when we initially put an offer in to let a flat they had worked out pricings wrong for deposit etc which we had to correct them. Throughout our time at the property they got our names wrong numerous times despite us again correcting them - it got to the point where we thought they were making a joke out of calling us by the incorrect names - very unprofessional. They also took my contact details wrong again despite me correcting them so I missed emails that were sent to me on plenty of occasionsThe Property Management team have no sense of urgency. We had broken oven for 2 months which we were unable to use at all - it seemed like we were chasing them as opposed to them chasing the landlord. Told it would be escalated but never was. We were advised to just try plugging the oven into a different plug socket to see if it would work which was ridiculous as the oven was fitted into a wall cabinet. Other things reported in the flat never fixed. Constantly us chasing for updates, never them coming to us with a solution. Deposit took over 10 working days to be returned, again we had to chase on this I've rented for 4 years and this is the WORST experience I've ever had.

Claire · 26 April 2019

★★★★★ 1/5

Trustpilot

Rude

Rude, pushy and aggressive - avoid at all costs. I rang to request to see a few property brochures and see what was available - was put through to a woman who asked me 101 questions then became angry when I refused to answer some personal ones. I quote 'I'm not driving down and wasting my time if you refuse to answer' - I wasn't trying to book a viewing, and would have shared my info if I was shown brochure and saw a property I liked.

Jenny · 25 April 2019

★★★★★ 1/5

Trustpilot

Life Wreckers

Hello, Branch - South Croydon With regret I'm having to write this about Barnard Marcus.Just when you think we can trust an agency, that's when everything goes wrong! The suit & tie was the only thing professional about you. Myself & my brother had struggled for over 3 months just to get one place. Barnard had appointed the house to another tenant.Lives mean nothing BUT money does? Would love to name and shame right now but won't help the situation. Please use this review to avoid disappointment. Don't understand how estate agencies get away with this? #Allthebest

Vivek · 1 March 2019

★★★★★ 1/5

Trustpilot

Poor service and bordering on illegal behaviours

I was a tenant with them. Very slow response time to any queries or concerns. I had to send numerous mails to request getting some mould in my bathroom removed. It took months to eventually fix. I had to email environmental health before they would respond to me. They gave the contractor the wrong house key when they came to finally do the work and when the contractor could not get inside they tried to charge me the call abort fee. It was exhausting dealing with them and they really are just a gang of crooks. Would not recommend from a tenant point of view as they charge very high fees also. If someone was not mature enough to stick up for themselves them would be severely out of pocket and living in a mould infested property.

Aisling · 19 February 2019

★★★★★ 1/5

Trustpilot

Appalling company who seem only interested in their overinflated commission

If I could give Barnard Marcus 0 stars I would. Whilst they may have sold my property. In 6 months they found 1 potential buyer and I had to show him round. Throughout the entire period I had to chase them I complained on numerous occasions but nothing changed, and in the end when I complained formally in writing the response was "We understand you're not happy with the way your sale had been handled but none of the problems stopped the sale going through"Hopefully I'll never have to move again but if I do it won't be with Barnard Marcus.

Brian · 14 February 2019