Barnard Marcus London reviews

★★★★★ 5/5

Trustpilot

‘The Barnard Marcus sales team were…

‘The Barnard Marcus sales team were extremely professional and did an absolutely fantastic job in selling my property. Not only that, they were able to get me over the asking price! A special thank you to Aaron, Evan, Ajay and Kecia who helped me throughout this process. The sales team were always able to help me when needed and they were very effective in their work. I would highly recommend using Barnard Marcus if you are looking to buy or sell a property. Thank you ever so much.

Chaney · 21 June 2021

★★★★★ 5/5

Google

Flat moves are always busy and physically tiring. But with the help of our agent Vidas, he made sure from the viewing down to the actual move it was smooth and hassle-free. He was very accommodating to our requests and even helped us sort out our deliveries! There has always been good communication from him and made sure that both parties are happy ensuring a successful move! Thank you so much Vidas! More power to you and your team 😊PositiveProfessionalism

Shy · 21 June 2021

★★★★★ 5/5

Google

Thank you so much Vidas for helping us in our home search. It was very difficult as we were in the middle of the pandemic and were searching a place for us, you made our journey so easy. I have a very positive experience with this agency. There are few experiences which gave me a reason to trust my agent team more now, like, When we were about to move I realise that the property needs one more cleanup though everything was already done the painting, repairing, cleaning etc but I just told to this to vidas to arrange cleaning again and it was arranged in few hours that was so nice and quick. Vidas is very responsive person, he is not like other agents who just sign the deal and then forgets everything about you. Vidas takes care even after. Then, after we started living in the property we found that the cooker is not safe to use and we informed him about this issue and he arranged a new cooker and it’s installation for us in a week time, which is really good. Vidas is very professional person and he understands his clients requirement. Choosing Barnard and Marcus as our property agents was our best decision. The whole team is very professional and responsive. Thank you team 🙂 And special thanks to Vidas😊PositiveResponsiveness, Quality, Professionalism, Value

Aushtami · 21 June 2021

★★★★★ 1/5

Google

One of the worst letting agents I have had experienced so far.

Jatin · 16 February 2026

★★★★★ 5/5

Google

I listed my property with them recently. They had it for half a day and they got several people to view the property the very next day itself and we had an offer straight away. Linas and Nicole were very friendly and supportive throughout the whole process. Special thanks to Nicole for making this as easy as possible for both parties. Highly recommended!

Amita · 13 June 2023

★★★★★ 5/5

Google

Many thanks to Jonathan and the team to help complete on our purchase in Finchley. We had lost a previous property through a different agent, so wanted to ensure this one didn't fall through Jonathan is very professional, helpful and was able to negotiate many aspects of the sale. There was never a question that couldn't be answered promptly. I wish there were more estate agents of the calibre of Jonathan!PositiveResponsiveness, Quality, Professionalism

Jawad · 21 June 2022

★★★★★ 5/5

Google

I recommend Barnard Marcus. I have been dealing for many years with Linas in the Finchley office and he has always been very helpful and professional. In my most recent interactions with Linas, and also with Lucy from the same branch, I have appreciated the level of help and professionalism in organising everything for a new tenancy, and for prompt responses to my emails and calls.

Carla · 13 April 2024

★★★★★ 5/5

Google

Thanks to Ilina, I found my rental property and she was very helpful throughout the process, offering guidance and advice. Great service! Tayeb.

Zino · 16 May 2025

★★★★★ 5/5

Trustpilot

I can't rate highly enough!

I can't rate Jamie and the team highly enough. They have been honest, helpful, professional and most of all did what they promised and sold my property for very near asking price. And within a week of going to market. My circumstances unfortunately changed and I had to pull out of the sale. I felt terrible about this but Jamie's reaction was very professional and understanding. I would definitely use them again in the future and would definitely recommend. 👍👍👍

Jane · 5 February 2021

★★★★★ 1/5

Trustpilot

Terrible service

Terrible service. Booked a viewing and was left waiting for 45 mins at reception. After many phonecalls to lettings- which rang out, I called sales who got in touch with Nick from Wellington who was the person I booked wifh. Then was told they forgot the viewing. The concierge showed us around the flat (reluctantly after much persuasion) and it had been left in a terrible state. Poo in the toilet, thick grease all over oven. It was also not even the same flat as in the photographs so our time was totally wasted.

Thea · 30 January 2021

★★★★★ 1/5

Trustpilot

very bad and unethical estate agent

If I can get a zero start, I will raise them. What I can say that is a very bad and unethical estate agent. As a customer to buy an auction, they advertised the property on behalf of their client 365 Asset Management was freehold but it turned out it is a very long leasehold. I still got a paper what they advitersed on their website. As a result, I have to pay rent and service charges and many problems surrounding this lease, causing me exceptional circumstances.I complaint to the Property Ombudsman and at least my matter and concerns have heard. Stay away this agent at all costs and do not go to their auction because they are a real cheating agent.

Thoi · 28 January 2021

★★★★★ 5/5

Google

Brilliant service with Barnard Marcus from the outset. Their experience as an Estate Agency is second to none and they work hard with customers to drive through the buying/selling process in a very supportive and friendly way. I have found them to be very knowledgeable, professional, helpful, respectful and brilliant negotiators - they really know their stuff. Thoroughly recommended. Special thanks to Dominic, Branch Manager. I can now get on with choosing my new kitchen!PositiveResponsiveness, Quality, Professionalism, Value

Helen · 13 June 2021

★★★★★ 5/5

Google

My family and I found our rental home through Barnard Marcus. I’ve got nothing but good things to say, as the entire transaction was smooth. A big shout out to Lucy who took us through the whole process from start to finish. She kept close communication and sent us updates every step of the way. Definitely a gem in their team!

Natalia · 13 June 2023

★★★★★ 1/5

Trustpilot

No idea whatsoever

I used the letting service in Clapham for seven years. I bitterly regret not changing in the first year. 1) The property management section was useless. There was no relationship with plumbers/electricians/other contractors. Only one quote was ever given unless I objected. If the same job had to be redone a few months later the same contractor would be used with no question of querying the quality of the first job. The property manager changed regularly - I communicated with 11 in the course of 7 years. Three months after they took over the flat they recommended replacing a 'broken' blind (it had got stuck) and changing two of the mattresses. The woman I spoke to had no idea that the flat was a new build with new furniture and fittings or even what condition it was in. 'Replace it' was always the answer. We had several leaks in the flat but no one ever telephoned or texted - an email would be sent with the message, 'How would you like us to proceed?' Urgency was an alien concept.When we finally took over the flat it was a mess, with several outstanding jobs to be done including the repair of the balcony doors, which had been an issue for over two years. It was sorted in two weeks. If there was a problem over a bank holiday weekend or Christmas there was never anyone to deal with it. Finally, the agency was unable to do an effective handover of the utilities when the tenants moved out. There were no meter readings and it took repeated emails to find out the names of the suppliers. They were uninterested in ensuring I got all four sets of keys back from the tenants. I gave up chasing them and changed the locks.2) The actual letting service was efficient in that we rarely had more than a few days between tenants but the information was dire. We were never advised what costs would be incurred. We had to fight for a rebate where we had been charged wrongly. Letting conversations hinged round how quickly they could do a deal which often meant they advised a reduction in rent which we didn't always agree with. We ended up securing less rent than other landlords in the same block who also had no problem with voids. One woman in the lettings office said she recommended a low rent because then the flat would be let before Christmas which was good for us and she would get a bonus.I've let a house and a flat with other companies and these are the worst agents I have ever encountered.

Lynda · 5 November 2020

★★★★★ 5/5

Google

From start to finish this organisation has been brilliant. A shout out to Vidas who helped us from the beginning with an extremely difficult situation. He was very understanding and professional with excellent communication throughout. Relocating to the area has been a difficult task but Vidas has helped the move to be much easier. Thank you Vidas and the team!

Rosie · 21 June 2023

★★★★★ 1/5

Trustpilot

Worst renting experience

I had the worst renting experience in London with this agency. They asked us to move out of the property without providing the required two months’ notice. When we requested the notice, the branch manager Andreja refused. He also showed up at the property in an unfriendly and unprofessional manner. The property management team is also lack of communication.

Consumer · 20 August 2025

★★★★★ 5/5

Google

Excellent service from start to finish! We recently rented a property via Barnard Marcus and truly appreciated the responsiveness and great service provided by Millie Dawson. The rest of the team has also been very helpful and supportive. We had to deal with other estate agencies beforehand and we could easily identify that this agency made such a difference. Honestly, we couldn't recommend them highly enough! Absolutely

Ekaterina · 15 December 2023

★★★★★ 5/5

Google

What can I say.....Lucy in lettings. Honest straight forward and helped me when I was stuck. Not only showed the property but advised on how to follow through. Smooth and quick. Most agents show property and give empty answers. Not Lucy she had the answers and knew what she was talking about.......

Daniel · 23 September 2024

★★★★★ 1/5

Trustpilot

holding deposit taken before offer submission, property stayed advertised, deposit retained

The agent told us we had to pay a holding deposit before they would even submit our offer. We paid to proceed, yet the property was never taken off the market and continued to be advertised on Rightmove/Zoopla throughout (dated screenshots available).

Aquila · 17 January 2026

★★★★★ 1/5

Trustpilot

Don't trust anyone from Barnard Marcus

Don't trust anyone from Barnard Marcus. What they say to you will be very different to the reality. They blamed the tenant (to the landlord concerned) for not giving access to the property for sales viewings; when the reality was their inability to find prospective buyers. They would ring the tenant again and again asking to view the property in 2 hours knowing that was usually unacceptable to most people. And when the tenant said come tomorrow and not in 2 hours, Barnard Marcus said no as there weren't any prospective buyers at all. Do not trust Barnard Marcus.

Fiona · 16 November 2024

★★★★★ 5/5

Trustpilot

Chloe and Barnard Marcus

Chloe was incredibly responsive to texts and emails, staying in touch and tending to details throughout my rental process. She made what can be a difficult process much easier. Would highly recommend her services.

Angela · 17 October 2024

★★★★★ 1/5

Trustpilot

Absolutely Awful individuals

Absolutely Awful individuals. No communication re protocol re moving out no checkout/leaving report received. Nearly a month has passed and no word re the reimbursement of my deposit. Head office are absolutely useless Poppy A in Head Office is useless no response to emails. I’ve had to raise a complaint via the Tenancy Deposit Scheme to get my deposit back.

Hannah · 29 March 2023

★★★★★ 1/5

Trustpilot

Absolutely Unprofessional

Absolutely Unprofessional! Would never recommend.We pulled out of a property due to it having mould, they offered to get some of it taken care of but not all. The property was not in good condition. Fire place broken, lights and curtains broken. No handover to inform us of any of this. Gave us keys before do an inventory check. We gave the keys right back after seeing the mould. Had already paid 5 weeks deposit and 1 months rent in full. Its been nearly 4 weeks without a refund. They have not responded to emails and never contact us, we have to call the office every time. Contacted TDS and was informed to get legal advise. The sad part is most of this could have been processed or received better by means of communication.The Agent was Nana AkotoI woulds advise not to use him or the branch in Elephant & Castle area

Tyla · 26 September 2019

★★★★★ 5/5

Google

Ross Ashby is my Mortgage broker. He is very helpful and patient. Also he can provide a lot of professional advice to us .

Kitty · 18 July 2023