Trusted Agent profile · London
★★★★★
849 reviews across 2 platforms
814 High Road, North Finchley, London, N12 9QY
Barnard Marcus's office in London, at 814 High Road, is rated 3.3 out of 5 across 849 reviews on two platforms, including 347 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWe have been struggling to find a place in London that accept pets, but Nicole found a perfect one very quickly. Is the first time in years we have a good experience with a state agent and I could not be happier. Nicole was very proactive and helpful, also communicated very clearly and regularly with us, she always trying to help with our needs. I would definitely recommend the company.
1/5
GoogleJonathan is a useless agent - only interested in helping himself. Tries to get you to use their solicitors and mortgage broker (called Ross who works in the Barnard Marcus office) - no doubt they want you to use these people as they will get a kickback for the referral. Ross is a crooked mortgage advisor, trying to add in additional extras that you probably don't need. Be wary if using Jonathan as he's only interested in making a quick buck for himself and has poor professionalism and customer service skills. If he's a senior manager than I dread what to think the other Agents are like. Stay away.
5/5
GoogleWe recently had our mortgage sorted out by Ross Ashby. It was amazing how he was able to give us a step- by-step plan which really helped ease our anxiety as first time buyers. He was excellent from start to finish and helped us feel confident throughout the process. Ross helped us to get the best rate and a great outcome was achieved. Our dream came true. I honestly can't thank him enough.
Thank you for your 5* review! Great to learn about your experience with our local team. Kind regards, Scott @ Customer Care
1/5
TrustpilotIf there is someone you truly hate from…
If there is someone you truly hate from the bottom of your heart, recommend Barnard Marcus. And Ashleigh Fisher as the agent in charge of their case. The following happened during a 1-year lease (Sep-20 to Aug-21):1) No space heating and hot water for a month in peak winter. I've lived in London since Sep-2014, and heating issues have ordinarily been resolved quite quickly, usually within 24 hours as a matter of urgency. 2) There was unbearable drilling noise from 8 am to 4 pm Monday to Friday. As we work/study from home, we faced extreme difficulties talking calls, participating in virtual meetings, and had severe headaches. Furthermore, the construction told us that this will at least go on till March 2021, i.e. more than half our tenancy. We were not informed of the construction when we were shown the apartment, which would have led us to select a different apartment. 3) Fire alarms: The electrical chimney wasn't working in the kitchen, and the fire alarm kept going off when we cooked food. This was a health and safety hazard as there was no ventilation. 4) Bathroom door: The door of the bathroom was stuck and simply did not close. This issue happened after the heating stopped. Barnard Marcus took 6 months to get the door fixed. 6 months!!5) Work and study: My work suffered as I was unable to take client calls due to the noise. My flatmates' education also suffered as they were unable to participate in Zoom classes online. Barnard Marcus couldn't care less.
1/5
TrustpilotJust not nice to deal with
Just not nice to deal with, everything’s hidden, can’t get a straight answer to what commissions are, got told to look on website which makes it even harder to find, why do WH Brown use these crooks, like dealing in the 70s, and no policing
5/5
GoogleWe had such a pleasant experience in renting our flat through Lucy. We have never rented before and Lucy made the whole transaction easy. She took away all the stress from us. We highly recommend Lucy.
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAVOID OR PAY THE PRICE
A bigger bunch of grifters you could not wish to meet. Do not trust them , do not even engage with this company. The customer service is non existent. They don't give you all the information you require, then charge exorbitant fees because you haven't had all the information! Avoid them like the plague and use a reputable company.....you have been warned
4/5
TrustpilotA big thank you to the staff at Barnard…
A big thank you to the staff at Barnard & marcus in sutton.Also juile Liles our sales manager. We had some hipcups on the way but next week we get to move to our dream house .Took longer than expected but in a chain it can be very tricky .Julie was always polite and calm with us even when some times we were raging. Well done Juile. you did us well. Thanks to Alex Elliott, Georgia, Harvey and all the rest of the staff in the sutton office. We definitely recommend them.Thank you all very much from the start to the finish. Well done
3/5
GoogleUnfortunately, a little disappointed. I enquired about a 3 bedroom property last week, and the lady I spoke to, although she sounded like a nice lady, said that the landlord of the property did not want anyone on universal credit. We are a family of four, and have a full-time job, so this is of course unlawful, considering that it wouldn't have been a question of affordability, since we could definitely afford the property. Many landlords don't seem to understand that universal credit also works as a top up to people's full-time salaries, especially families. It would be a good idea to remind landlords that they are potentially discriminating when they discount families that receive universal credit, or any other benefits. It should be a simple case of whether they can prove that they have the finances to afford it, and that good references also back this up. We clearly miss out on a property we could afford, simply because we receive universal credit. It also breeds dishonesty. The council advises tenants that they are not actually obliged to tell potential landlords about the credits or benefits, and for those who want to begin with an honest relationship, it is tempting to do just what the council advises considering the very real benefit-discrimination that exists. We do hope for a better, and fairer property market someday. And just a fairer society.
Thank you for making us aware of your experience, please do contact us via complianceresidential@sequencehome.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Relations.
5/5
GoogleRoss Ashby - Best Mortgage Advisor ever! I spoke to a few advisors during the ‘before I started looking process’. I live in South London and I was thinking about moving to North London, which is how I …
Hello Linda, Thank you so much for your wonderful 5* review! We're thrilled to hear about … More
2/5
TrustpilotVery poor service from whetstone…
Very poor service from whetstone office. 2 sales that fell through with hardly any communication. I was doing all the chasing up.
5/5
TrustpilotI had the pleasure to liaise with…
I had the pleasure to liaise with Ariola on the sale of my flat.She was a joy to deal with.She kept me updated on a regular basis all the way through the transaction.Charming,erudite & professional.Thank you very much Ariola.
5/5
GoogleRoss was fantastic in guiding us through a tough period with changing rates and a turbulent market. Nothing was to much and he and the team were professional and prompt throughout
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotBarnard Marcus has been our letting…
Barnard Marcus has been our letting agent for 4 months and the service has been atrocious- payment has been late on several occasions and charges that were not discussed have been taken from our account.
2/5
TrustpilotOverall I wouldn’t recommend
As they are quite a well known agency I thought I would be getting good service, we were visited by the branch manager, who, as soon as he received my business- completely disappeared and never responded to anything. We had multiple offers accepted however buyers either weren’t informed correctly about our situation or they messed us around. When we finally progressed with our sale the progression team were terrible- never there, wouldn’t respond and wouldn’t update when they said they were going to. I also kept getting calls from their ‘customer service’ team who had no idea how to respond when I told them know angry I was. There was one amazing lady at the mitcham branch who was phenomenal the whole time- she was the only reason I never went insane. Overall I would not recommend Barnard Marcus.
1/5
Trustpilot❌ Paid 12 months upfront, but faced undisclosed risks and an eviction notice I believe was retaliatory, Barnard Marcus failed to protect me as a tenant.
My experience has been extremely poor. Despite paying 12 months’ rent upfront plus a large deposit, I was not told crucial facts before signing, including the freehold setup, the controlling freeholders living upstairs, and the presence of a large dog, which later attacked me in the hallway, the only access to my flat. These are material facts that should have been disclosed.
5/5
GoogleThey are so helpful. Special thanks to Vidas, Cluadine and Linas. They were vert friendly and helped in every way. Special mention to Vidas who took time out of his office to allow me to take measurements for the new flat. They connect with you on a personal and emotional level. Highly recommend them
Thank you so much for taking the time to leave us such a lovely review and recommendation. We're delighted to hear that our Barnard Marcus team provided a five-star service!
5/5
TrustpilotWhen you try to buy your first property…
When you try to buy your first property the stress levels are so high, specially if you have been in this country only for 4 years however we were very lucky to come across Enrique Bosch. He was by our side throughout the whole process and explained everything step by step, always trying to find the best mortgage deal for us. We don't know if we would accomplish our dream without his support.! Thank you so much Enrique!
5/5
TrustpilotWhat can I say about Barnard Marcus?
From making a call to the office and booking the valuation of our property, the service provided to us has been exemplary.A very professional young lady arrived to carry out the valuation and it was recommended to delay listing as we were very close to Christmas.This did not delay Barnard Marcus in arranging viewing appointments from the very next day.Two very able and competent young ladies were put in charge of selling our flat and there was no slacking in arranging appointment after appointment. As many as three on some Saturdays.One young lady moved on from the company, but Shahana stayed and continued doing her very best to get our property sold.We feel her selling skills were really put to the test with our home and she eventually found a buyer who was just right for it. We are pleased to have procured the services of Barnard Marcus to sell our home and particularly Shahana for her expertise and professionalism and would be more than happy to recommend their services to everyone selling their property.A big thank you to Barnard Marcus and a big thumbs up to Shahana for all her professional help and guidance during the processMassive thumbs up & well done to all
5/5
GoogleRoss Ashby has been my mortgage advisor for buying my first property. I have got a difficult conveyance process, and as a first time buyer, he has been always professional, honest, helpful and very informative. Giving very comprehensive information and letting you know every step that needs to be taken. (even better than my solicitors). I definitely recommend him. You will not be disappointed.
5/5
TrustpilotKecia Sales Progression
Kecia in sales progression was 100% the most outstanding and professional link in our chain, without whom exchange of contracts this afternoon would not have happened. Thank you Kecia for keeping us updated the whole way through, you have no idea how much your efforts were appreciated.
5/5
Trustpilot‘The Barnard Marcus sales team were…
‘The Barnard Marcus sales team were extremely professional and did an absolutely fantastic job in selling my property. Not only that, they were able to get me over the asking price! A special thank you to Aaron, Evan, Ajay and Kecia who helped me throughout this process. The sales team were always able to help me when needed and they were very effective in their work. I would highly recommend using Barnard Marcus if you are looking to buy or sell a property. Thank you ever so much.
5/5
GoogleFlat moves are always busy and physically tiring. But with the help of our agent Vidas, he made sure from the viewing down to the actual move it was smooth and hassle-free. He was very accommodating to our requests and even helped us sort out our deliveries! There has always been good communication from him and made sure that both parties are happy ensuring a successful move! Thank you so much Vidas! More power to you and your team 😊PositiveProfessionalism
5/5
GoogleThank you so much Vidas for helping us in our home search. It was very difficult as we were in the middle of the pandemic and were searching a place for us, you made our journey so easy. I have a very positive experience with this agency. There are few experiences which gave me a reason to trust my agent team more now, like, When we were about to move I realise that the property needs one more cleanup though everything was already done the painting, repairing, cleaning etc but I just told to this to vidas to arrange cleaning again and it was arranged in few hours that was so nice and quick. Vidas is very responsive person, he is not like other agents who just sign the deal and then forgets everything about you. Vidas takes care even after. Then, after we started living in the property we found that the cooker is not safe to use and we informed him about this issue and he arranged a new cooker and it’s installation for us in a week time, which is really good. Vidas is very professional person and he understands his clients requirement. Choosing Barnard and Marcus as our property agents was our best decision. The whole team is very professional and responsive. Thank you team 🙂 And special thanks to Vidas😊PositiveResponsiveness, Quality, Professionalism, Value
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Barnard Marcus's London office has 849 reviews across two platforms: 347 on Google, 502 on Trustpilot (across the whole business).
Barnard Marcus London is rated 3.3 out of 5 across all 849 reviews, and 4.6 out of 5 on Google from 347 reviews.
Barnard Marcus London, 814 High Road, North Finchley, London, N12 9QY.
