Barnard Marcus London reviews

★★★★★ 5/5

Google

Professional with excellent communication I couldn’t ask for a better service than what the team at Bernard Marcus provided specifically Vidas who was very helpful throughout the process. Communication with the team was so easy and prompt, questions were answered without hesitation and most of all, Vidas found us a fantastic apartment which ticked all the boxes for us. I couldn’t believe how easy the team made the whole process to be. To top it off, it’s in a fantastic location and lovely area. Thank you so much Vidas and Linas and keep up the good work!!! It was a 5 star 🌟 🌟 🌟 🌟 🌟 service you provided.

Ndi · 21 June 2021

★★★★★ 5/5

Trustpilot

Excellent Service

Ilina Staneva was exceptional, swift and most efficient. She accelerated the process and explained everything. She made the experience enjoyable and easy for us all. I would highly recommend her!

Anonymous · 28 January 2026

★★★★★ 5/5

Google

Millie and Linus were fantastic, very helpful and proactive - excellent service. No hesitation in recommending Barnard Marcus

Andrew · 16 July 2025

★★★★★ 5/5

Google

Having worked with Millie and Linas for a while, I could not speak more highly of the service that has been provided. Everything is taken care of and we're easily making the transition from our home. Couldn't have asked for a better team. Thank you

Lauren · 25 June 2024

★★★★★ 5/5

Google

Millie and Linas were fantastic and efficient in my recent move. Highly reccomend!

H · 26 August 2025

★★★★★ 5/5

Google

We have been looking for a new place for about three months for 3 months nwo and met a lot of agencies. I want to thank Bernard Marcus team and Millie in particular for their professionalism, patience and bespoke approach in helping us find our current new home.

Ahmet · 13 April 2024

★★★★★ 5/5

Google

Extremely helpful staff and there for you when you need them. Adem in particular was extremely helpful, no matter how many times i called, he was always ready to help - an absolute asset for BM. 10/10 service, highly satisfied and highly recommend.

W · 24 January 2026

★★★★★ 5/5

Google

Moving into a property for my first time, and so glad I went through Barnard Marcus. A special thank you to Millie who made this move so much less stressful, and helped so much in finding the best flat for me.

Rubie · 25 July 2024

★★★★★ 5/5

Trustpilot

Hi all first of all want to thank you…

Hi all first of all want to thank you for you all hard work ❤️ to help my ex wife get a flat spot on always help when need it and very smoth procedure the way I was expecting 😊 I really recommend Barnard Marcus letting agency 😊 much apreciated all .

Jose · 16 July 2026

★★★★★ 5/5

Trustpilot

I used Barnard Marcus for the sale of…

I used Barnard Marcus for the sale of my property and the purchase of my new property they were great (specifically Michael Griffin and Jill Parry). I found with a few other estate agents when getting valuations that they can be quite pushy however Michael was the total opposite, he provided me with my valuation and all the information I would need to make an informed decision about selling my home and didn't try to push me into getting on the market before I was ready. My sale was actually not straight forward at all as I was buying a new build which came with a delayed completion date. Michael managed to find me a buyer that was happy to complete when I was ready move which was going to take up to 6 months. (I can't imagine there are many people who buy a home and will be that patient). Once prices had been agreed, the exchange process began which had several bumps in the road (solicitors fault) all of which Michael and Jill stayed on top of to keep things moving. Jill kept me updated as much as humanly possible and if it had not been for her im not sure we would have exchanged on the day that we did. Overall I would absolutely recommend selling or buying with Barnard Marcus, they ticked all the boxes for me and charge reasonable fees based on other quotes I was provided.

Lee · 20 February 2024

★★★★★ 5/5

Trustpilot

I used Barnard Marcus for the sale of…

I used Barnard Marcus for the sale of my property and the purchase of my new property they were great (specifically Michael Griffin and Jill Parry). I found with a few other estate agents when getting valuations that they can be quite pushy however Michael was the total opposite, he provided me with my valuation and all the information I would need to make an informed decision about selling my home and didn't try to push me into getting on the market before I was ready. My sale was actually not straight forward at all as I was buying a new build which came with a delayed completion date. Michael managed to find me a buyer that was happy to complete when I was ready move which was going to take up to 6 months. (I can't imagine there are many people who buy a home and will be that patient). Once prices had been agreed, the exchange process began which had several bumps in the road (solicitors fault) all of which Michael and Jill stayed on top of to keep things moving. Jill kept me updated as much as humanly possible and if it had not been for her im not sure we would have exchanged on the day that we did. Overall I would absolutely recommend selling or buying with Barnard Marcus, they ticked all the boxes for me and charge reasonable fees based on other quotes I was provided.

Lee · 20 February 2024

★★★★★ 4/5

Google

Ross Ashby from Barnard Marcus was extremely helpful to us throughout the mortgage process from start to finish. He's very knowledgeable, skilful, and transparent - making sure that the client has the full picture and can make an informed decision. The only thing was the recommendation of solicitors (Taylor Rose Peterborough) that turned out to be a bit of a nightmare. While Ross or Barnard Marcus are not responsible for the solicitors' subpar work, perhaps some more scrutiny into the firm before recommending would've been good.

Abubakar · 28 October 2024

★★★★★ 1/5

Trustpilot

Unable to trust

I don't feel any trust on them according to my experience to invite them for our property's valuation. SWANS Estate Agents advertised our property with asking price of £225,000. Then Alpha Residential Estate Agents advertised our property with offers over £195,000. They even found me a buyer with offer of £185,000. But I refused the offer because our purchase price was £190,000 on 31-Mar-2021. ------------- But Barnard Marcus advised for asking price of £180,000. {I think that It's because another company called AMG Ltd (our mortgage lender's assets management company) was in contact with Barnard Marcus about our property. Barnard Marcus' agent told me about AMG Ltd works for those who can't pay mortgage repayments.}

MUHAMMAD · 7 November 2025

★★★★★ 5/5

Google

Just recently moved into a rental through Barnard Marcus and the whole process was quick and simple. The team including Lucy and Linas were very helpful and quick, even updating me after hours of the progress. Any issues were resolved professionally and quickly. Overall experience has been great so far and highly recommend.

Charlie · 17 August 2023

★★★★★ 1/5

Trustpilot

Horrible experience with Callum

Inquired about a property which we wanted to buy in cash. Had the misfortune of speaking to a very rude Callum. Conversation went like this:We: Interested in purchasing this property on cash. Can we view it. Callum: No. We: Umm, ok, could we atleast see a video?Callum: No. We: How are you proposing to sell this without us being able to see it?Very rude abrupt responses. This really isn't how you sell properties. I would never ask them to sell mine.

AV · 1 December 2023

★★★★★ 2/5

Trustpilot

Very poor service from whetstone…

Very poor service from whetstone office. 2 sales that fell through with hardly any communication. I was doing all the chasing up. Manager even asked me to lie to my solicitor in order to satisfy the buyer. Lazy service and unprofessional

Gerry · 27 August 2026

★★★★★ 5/5

Google

We had a great experience with Barnard Marcus Estate. They all are very professional and amazing. My special thanks going for Ahmed agent seller and our broker Ogo which made our journey to go so smoothly. Delighted to cooperate with them and had such an wonderful experience

Olsa · 27 October 2025

★★★★★ 5/5

Google

Great support with finding my new rental property. Adem couldn’t have been better. Thank you so much for making such a potentially stressful event that little bit easier.

Rhiannon · 2 April 2026

★★★★★ 5/5

Google

I was very happy with the service. It was very fast, allowing me to move into the property quickly. Thank you for your service, and a special thanks to Milli, who was the best.

Vumilia · 25 July 2024

★★★★★ 5/5

Google

Lucy was very helpfull and understanding help me move in to my flat , if you need any help I’ll advice working with Lucy at Bernard Marcus 10/10 service .thanks

Joseph · 23 September 2024

★★★★★ 1/5

Trustpilot

I would not recommend anyone to use…

I would not recommend anyone to use them. I bought property through them and I lost of lot of money. Its partly my mistake as I didn't know its possible to sell property without person who sells the property not being the owner of the property. They lied to me that person is in the process of the registration and it will take few months. The true was something else. It took me 11 months to register that property with massive Council Tax bill for empty property as well as heroin squatters being inside for 6 months.Two weeks is very short of period to check all tricks that they use to get you into trouble and unsolvable problems. You have to have very experienced solicitors who can read their selling contract special conditions which are usually on written on 20 pages adding all sort of hidden cost on top of the auction price. I paid 8k plus buyers solicitors fee. Mind you they have their own solicitors company who writes this kind od special conditions and "Clients" who they selling for. As I said if you don't have big experience with Bernard Marcus Auctions sale methods don't bother to go there and bid for the properties as you can make costly mistake regret it big time. There are not good deals there for anyone...

Aleksandar · 1 October 2025

★★★★★ 5/5

Google

Good service especially veryyy fast reply. Efficient service quality, and thanks Lou to reply our problems fast and hope we will still keep a good connection.

Yiting · 2 October 2024

★★★★★ 5/5

Google

THIS REVIEW IS FOR LUCY ERACLEOUS. I found myself in a very urgent situation and needed to find a suitable rental quickly. Spoke to many agents UNTIL eventually I saw a property I liked, made a call and was lucky enough to speak to Lucy. 20 minutes later I met her at the property and from that moment on there was a seamless 4 days of making sure I would be able to move in as soon as I needed. A few adjectives. to describe Lucy - REFRESHING, DEVOTED, PRECISE, RESPONSIVE, FRIENDLY, COMPASSIONATE, BLOODY BRILLIANT. What an asset to a company, if I was to employ someone to manage people I wouldn't even think twice. Lucy never forget what outstanding qualities you have. I used to work for British Airways Customer Service ( when it was GOLD) and have never met anyone outside of that world who came close to their high standards. Lucy, you just have it, genuinely the best customer experience I have experienced in my 55 years . You deserve to do well in life xx

Roberta · 18 June 2024

★★★★★ 5/5

Google

Lucy saved us just a week before we were supposed to leave our old flat, by finding and securing a real pearl in Golders Green area! London needs more genuine and honest agents like her as since she called me I got all the information I needed and I knew that by going to this viewing, my time won't be wasted. And I wasted tons of time with other agencies and agents over last couple of weeks so I can call myself experienced when it comes to that During our moving day we had some problems with key that was left in the other part of London lol but when I reached to agency (as Lucy had her well deserved holiday ... YET STILL SHE WAS RESPONDING TO MY MESSAGES!!! If it's not top quality customer service then I don't know what else it might be) her colleagues arranged solution within minutes and I was able to get everything in place as planned. From tenants perspective, highly recommended! PS. Thank you for the goodies in the welcome box!!! Ghost Ship was exactly what I needed after a weekend of unpacking <3

Konrad · 21 June 2023