Trusted Agent profile · London
★★★★★
849 reviews across 2 platforms
814 High Road, North Finchley, London, N12 9QY
Barnard Marcus's office in London, at 814 High Road, is rated 3.3 out of 5 across 849 reviews on two platforms, including 347 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI went to for some information for housing and Millie was the one to find me one! She was very helpful and available all the time .. thank youuu
Thank you for taking the time to leave us this great 5* review Jessica. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotI instructed them to let my flat
I instructed them to let my flat. There were a few things that I was concerned about in terms of their professionalism but ignored it. However I got an offer for my flat from them and was told the references and comprehensive checks were coming. They came the night before the tenants were due to move in (despite me chasing constantly). They failed then affordability checks, and were not certainly not comprehensive but I was told that was what insurance was for. I withdrew and said I felt sorry for the tenants, and got told by Anton he “did not give a sh@t about the tenants” and him telling me how great he was . In addition, despite having my number they kept calling my partner rather than me… I complained and they completely did not answer my complaint in any way, shape or form. Finally, my partner got a call from someone who used to work in Anton’s branch to say she had moved as she could not work for him, and they got lots of complaints about him. Completely different to what they said in their response to me. I finally let my flat for more than they marketed it for and with great tenants. AVOID
5/5
GoogleAmazing service by Adem. He was very welcoming on my visit to the site. Answered all the relevant questions. Top man.
Thank you for the excellent feedback, it means the world to us! We are thrilled to hear that Adem provided top-notch service during your visit. Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
1/5
TrustpilotOverall experience with Bernard Marcus has been disappointing and stressful.
Worst property managers i have ever experienced! We have lived in a property they manage for a while now, but they are Incompetent in responding to any maintenance issues. There employees, especially Samantha, are extremely rude. They ignore your requests/ emails and phone calls, they leave you living in a mouldy property. They do not care about there tenants. They are more interested in getting there fees. You are constantly chasing them to do there jobs properly. Our boiler broke down three times within a year, they leave you without hot water and heating for a week in the winter period and think this is a reasonable amount of time to get a contractor out. The property was not professionally cleaned when we first moved in. The oven broke down three times within 6 months, each time over a week to fix. The company is full of excuses and lies. Extremely shocked that they are still operating and landlords are using them. Inspections completed, but tenants are not allowed the report or want to charge tenant fees! I know for a fact that they just want to take tenants deposit for no reason. Overall experience with Bernard Marcus has been disappointing and stressful.
5/5
GoogleI recently rented a property with them. Lucy was very professional, attentive and supportive. Moving can be really stressful but she went above and beyond to make sure that everything was perfect. Thank you!
Wonderful to read such kind comments about our local team! Thank you so much! Scott @Customer Care
5/5
TrustpilotI’d give 5 x 5 five stars if I could
The service by Barnard Marcus, notably Eva and her team was excellent. They are friendly, responsive and professional. Eva gave us an honest appraisal of our house and we had a viable buyer after a week on the market. Barnard Marcus kept in touch and helped make the process smooth. We’re now happily in our new home - from marketing my house to completion BM were on it every step of the way. Thank you.
5/5
GoogleBarnard Marcus has been dealing with the sale of my house. Every member of staff whom I have encountered from the branch manager to the sales negotiators have all been superb. All have been highly professional and supportive. I can't recommend them highly enough.
Thank you for the kind words and 5-star review! We strive to provide exceptional service to our clients and we are thrilled to hear that our team has exceeded your expectations. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAlthough it has been a while from the house completion, we really want to say a big THANK YOU for making it happen from scratch! The mortgage application has not been easy for us and we really appreciate all your time and efforts put into this case. Also, thank you for your patience in dealing with all our questions promptly in this fluctuating interest rates environment and helping us to find the best deal in the market, especially we are the newbies to the country. We will definitely recommend your service to our friends and family 😊
Thank you Charis Hung for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat experience, Lucy was professional, proactive and made sure we had the best chance at securing the flat by getting everything ready so quickly. We would definitely go back to Lucy for a future move, best estate agent we've experienced!
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
GoogleAvoid this agent for lettings. I've now had to raise a case with the Ombudsman. Took 16 months to get false fees for a Deposit refunded back and they ignore requests for calls and emails. Then increased the commission on the rent which was …
Thank you for your feedback. We’re currently in touch to resolve the matter and would be grateful if we could continue this conversation offline. We appreciate your patience. Please contact us via EAComplaints@Connellsgroup.co.uk with full … More
5/5
GoogleSpecial Thanks to Ross Ashby !!!! Very on the ball, patient, and voice of reason. This was particularly helpful as a first time buyer with all sorts of obstacles facing me. Including rising interest rates, people pulling out. I faced it all and through it all Ross was very forthcoming, had a problem solving attitude and I eventually got my dream property. I could not be more pleased. I would 1000% recommend Barnard Marcus Estate Agent.
5/5
GoogleGreat service overall! Millie was in charge of handling my tenancy agreement. Definitely felt like she was super helpful and responsive throughout the whole process.
David thank you for leaving us your excellent 5* review of your experience with our local team. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe rent a property through Bernard Marcus last week . Agent Millie was amazing very efficient and friendly and also helpful. happy with the service we received. Thank you Bernard Marcus And thank you Millie :)
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotLetting agents are liars
Their letting agents are liars, they lied about the cleaning services and other fixations before move in, they kept pushing for deposits. They delayed all the documentation until the last minute, when I got the key and went to the apartment it stinked, it was dirty and windows were full of mold. Beaware of the letting agent in their finchley branches.
5/5
TrustpilotWonderful experience with Alan
I had a fantastic experience working with Alan throughout the purchase of my flat. After almost a full year of searching for a property, dealing with many different agencies and unfortunately going through several unsuccessful situations, it was such a relief to finally work with someone as supportive and collaborative as Alan.
5/5
TrustpilotVery good buying experience
The journey to found a flat to buy is quite difficult and the stress of being a first time buyer doesn't help.When we visited our flat for the first time with Bernard Marcus we had no special expectation about this agency and were prepared for a stressful few weeks.However we were lucky enough to deal with Will who, thanks to his enthusiasm and professionalism, made the process smoother and interactive.During the past few weeks, Will has been caring, present and proactive to make sure the sell would go through with less issues possible.I recommend using and trusting this agency and Will!
1/5
TrustpilotEvil company
Evil company. Nothing is good about them. When we moved in refrigerator broke down we let them know they didn't even answer. We had to buy new one. End of our contract they asked can you sell the refrigerator for a reasonable price we said ok, they never paid. End of our contract they raised %40 rent. We had to move out.They never came for inventory check and It took 5 months to get our deposit back. They never contacted us. Not even once. At least 20 times I contacted them but they just ignored. Which is deposit must be paid in ten days. 5 months without any single information. Everything I wrote here I can prove. I have kept every single message and email.
5/5
GoogleMillie is the best agent I’ve used so far for rentals, everything went so smoothly and she managed to get everything sorted in 3 days for my move in. Thank you again!
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotGreasy, useless estate agents. Big fans of conditional selling. Avoid.
Greasy, useless estate agents. Pressured me multiple times into only being able to buy a property through them if I would use their mortgage brokerage service ~ barely hiding behind the fact this is illegal conditional selling. Surprise surprise: said service is hugely overpriced (circa. £900, where this can be done for free - although they'll get very upset with you for doing so). Multiple attempts to upsell insurance products.
5/5
GoogleAmazing and trust worthy. Can find what you are looking for or even better, faster than all their competitors. Definitely recommend Millie Dawson! She was amazing and straight to the point👍 …
5/5
GoogleBrilliant service overall, especially from Millie! Clear communication from the start and Millie is very helpful throughout the whole rental process.
Many thanks for the fantastic 5* review Felicia. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotTop service
Had a viewing this saturday with barnard marcus. service was top quality. usually estate agents are rushed and just care about getting you in and out. but special shoutout to Ian from the sutton branch - top lad who knew a lot about the property. 10/10 would recommend
5/5
GoogleI wanted to thank Millie personally for helping me find the property I was looking for! Extremely helpful! Thanks again!!
Many thanks for your kind words and 5* review Bardia. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service from strat to finish! Millie was amaizimg!! Thank you so much for helping me finding a beautiful apartment!!!
Thank you Anca for your excellent 5* review. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Barnard Marcus's London office has 849 reviews across two platforms: 347 on Google, 502 on Trustpilot (across the whole business).
Barnard Marcus London is rated 3.3 out of 5 across all 849 reviews, and 4.6 out of 5 on Google from 347 reviews.
Barnard Marcus London, 814 High Road, North Finchley, London, N12 9QY.
