Barnard Marcus reviews

★★★★★ 1/5

Trustpilot

untrustworthy chancers

We had our placed valued and on the market with another agent. Barnard Marcus wrote to me to say they had a cash buyer specifically interested in our property. We varied our contract with another agent to allow for joint agency so we could contract with Barnard Marcus. After the contract was signed they ignored me for two weeks. There was no interested buyer. Fine, I fell for the oldest trick in the book, but as far as I'm concerned that's just dishonesty. They lied. Worse, they ignored us and had terrible customer service. Plus they got loads of details on the online listing wrong. I cancelled the contract during the cooling off period and I had to hassle them for several days (after the cancellation) to remove the listing. Unethical. Now, some brash bozo in their Southampton head office keeps badgering me on the phone. When I said I didn't have time to speak he rudely hung up. Needless to say, I don't recommend them.

Joshua · 13 August 2026

★★★★★ 5/5

Google

I can’t recommend Barnard Marcus enough! Ross Ashby was absolutely brilliant, he got our mortgage sorted in just a week! From the very first appointment, he handled everything with confidence and made the process so easy for us. We even had to change the property and mortgage amount midway, and Ross managed it all seamlessly. What really impressed me was the support even when Ross was on holiday, Aysha Ahmad stepped in and kept things moving, getting approval within days. Communication was top-notch! Every email and query was answered almost instantly, which made the whole experience stress-free and reassuring. Honestly, this level of service is rare, I’ll definitely be recommending Ross and the Barnard Marcus team to all my friends and family. A huge thank you to Ross and Aysha for going above and beyond, you made what could have been a stressful process feel effortless!

Nadarajah · 26 November 2025

★★★★★ 5/5

Google

I had a fantastic experience with Ross and the entire team. From the very beginning, I felt completely comfortable sharing my needs, Ross listened carefully and guided me step by step through the whole process of getting my first mortgage. He explained every detail clearly, provided great advice at each stage, and made what could have been a stressful experience feel simple and smooth. The level of professionalism, clarity, and support I received was outstanding. I truly can’t thank Ross enough for his help, and I would absolutely recommend him and the agency to anyone looking to buy a home and wanting a knowledgeable, trustworthy, and professional mortgage broker.

Lorenzo · 27 October 2025

★★★★★ 1/5

Google

RENTERS BEWARE, UNSAFE & UNETHICAL PRACTICES ⚠️ Despite paying 12 months’ rent upfront plus a large deposit, I was not told crucial facts before signing, including the freehold setup, the controlling freeholders upstairs, and the presence of a large dog (which later attacked me in the hallway, the only fire exit and access to my flat). Since moving in, Barnard Marcus have: • Failed to act neutrally and behaved as though the freeholders were the ones who paid them £23,000 up front, while claiming they had no knowledge of the freehold. • Supported an eviction notice which I believe was retaliatory. • Arranged an inspection of my flat based on allegations that were not accurate. • Left me exposed to ongoing problems with Bayllis Ltd (landlord Ms. Resham Vadodaria), where my and my family’s personal data was also mishandled. Barnard Marcus consistently prioritised the freeholders’ interests over my rights as a tenant and even my family’s right to privacy. This agent offers no understanding of basic human rights. They told me in their reply to my review to “submit a complaint.” I’ve sent multiple: two deflected accountability, the last three ignored, until I sent a Letter Before Action. Now I’ve been forced to go through the Ombudsman, while they still hold onto 12 months’ rent we paid in advance. In a formal complaint response, Paul Whish MARLA (Lettings Director, Sequence) stated I was expected to maintain direct contact with this landlord, despite it being a conflict of interest with an ongoing dispute. Dealings with Linas Bridickas and Lucy Eracleous were similarly dismissive and defensive. It was Linas and Lucy who failed to disclose the crucial information about the freehold setup, the controlling freeholders, and the large dog, despite knowing about these risks before I moved in. Yet they were quick to forward false complaints from the freeholders they claim to “know nothing about”, but where were they when I was attacked by a large dog in the only fire exit to my flat? An absolute disgrace. I strongly caution anyone against renting through Barnard Marcus.

Amy · 27 September 2025

★★★★★ 1/5

Trustpilot

Never use them to let your flat out they lie about tenants they are putting in

Used by my fellow homeowner & friend in our small block of flats . They lied to her told her a professional woman in her 40’s they had lined up to rent her flat . Absolute rubbish the woman that moved in very young here on family reunion visa no hate but they lied . There is now 3 adult men , that young woman & her new baby living up there in a tiny 1 bedroom flat . Noisy , other issues. I’ve complained to Bernard Marcus as a homeowner in same small block . TOTALLY IGNORED . Do not ever use them to manage your home as a rental - ever! Liars who do not care . They will know exactly the property I’m writing about in Chiswick . Near Gunnersbury station . Never bothered to address my complaint or concerns about the amount of people living in that flat with the so called ‘professional’ woman in her 40’s they said they had dealt with before & knew. Liars . The owner is trying to remove them - I hope she sues Bernard Marcus for their deceit and complete unprofessional behaviour . I will definitely back her up 100% .

Susan · 7 June 2026

★★★★★ 5/5

Google

I recently used Ross Ashby’s services as my mortgage broker, and I could not be more satisfied with the experience. From the outset, Ross was professional, knowledgeable, and highly responsive. He took the time to clearly explain my options, guided me through each step of the process, and ensured I understood every detail before making decisions. What really stood out was Ross’s dedication and attention to detail, he proactively identified the best mortgage solution for my needs and kept me informed at every stage, making the whole process smooth and stress-free. His friendly and approachable manner made it easy to discuss any concerns, and I always felt confident that my case was in good hands. I would highly recommend Ross Ashby to anyone looking for an efficient, reliable, and customer-focused mortgage broker.

Stanley · 19 August 2025

★★★★★ 5/5

Google

Many thanks to Ross Ashby for leading myself and my partner through our first mortgage. Ross is always on hand at emails or phone call and more than capable of answering any questions we had and even posing questions we hadn't come across in our research. All in, not only is Ross a very friendly person, he is incredibly knowledgeable and saved us a lot of time and money. 100% would recommend going to Ross!

Ryan · 5 September 2025

★★★★★ 5/5

Google

I would like to give special thanks to Ross Ashby who is an amazing professional. He really helped me find the right property and his advice throughout the process was invaluable. Ross is extremely knowledgeable in his field, he would never mislead you and you can count on him finding you the best mortgage available. To anyone looking for property, it is worth making the trip and have a chat with him. I highly recommend his services!!!

Martin · 10 August 2025

★★★★★ 5/5

Google

We have very good service experience with the company . Our Mortgage Advisor Ross is very professional and friendly in the all process of our mortgage application. We were first time buyers and everything was new but working with Ross made us so easy to move on. We Strongly recommend the services of Barnard Marcus .

Raj · 16 February 2026

★★★★★ 5/5

Google

I recently had a great experience and wanted to share how impressed I was with the service provided. From start to finish, everything was handled professionally, efficiently, and with genuine care. Adem Kurdash was particularly helpful throughout the entire process, always responsive, knowledgeable, and willing to go the extra mile to make sure everything went smoothly. Their communication was clear, and they made what could have been a stressful experience feel straightforward and well-managed. I really appreciated the attention to detail and the level of support provided. I wouldn’t hesitate to recommend their services to anyone looking for a reliable and professional experience.

Felix · 15 April 2026

★★★★★ 5/5

Trustpilot

We recently sold our shared ownership…

We recently sold our shared ownership flat through Barnard Marcus Battersea. We had already been on the market for over a year, and none of the other Estate Agents we had tried would sell the Share rather than 100%, nor had they been successful. Micheal gave us great advice and confidence that they would be able to do so; and Micheal, Alan, Milo and Andrea were all brilliant, and I would have no hesitation in recommending them. They were communicative and approachable at every step of the way and did all they could to not only secure a buyer but also to make sure that the sale went as smoothly and quickly as possible.

Craig · 13 April 2026

★★★★★ 5/5

Google

Had a wonderful experience finding an apartment to rent with Barnard Marcus. Ilina was especially so incredibly helpful, going above and beyond to secure a deal and reassure us whenever there were any (understandable) delays. Would recommend to anyone - and if you can work with Ilina, bonus points!

Natalie · 16 February 2026

★★★★★ 5/5

Trustpilot

Christian Pickett is wonderful!

Christian Pickett is a wonderful letting agent! He went above and beyond to help us through our tough time, he was kind and respectful. Super speedy with his replies. I would strongly recommend having him as an agent! A strong thank you and appreciation from Dan and Amanda!!

Amanda · 15 September 2026

★★★★★ 5/5

Google

We're really grateful for Ross helping us purchase our first home! He was always there for us explaining everything about the mortgage process so well and making us feel confident in our decision. Ross was really patient and always answered our questions so quickly. His knowledge and hard work made a potentially stressful situation feel easy. We felt like he had our backs the whole way. Thank you Ross for being there for us and helping us achieve our dream of owning a home. We highly recommend Ross Ashby to anyone needing a great mortgage advisor.

Enida · 25 December 2024

★★★★★ 1/5

Google

We had arranged a viewing with this agency as we were genuinely interested in renting the property. We arrived at the agreed time, however no one attended the appointment. After calling the office, we were informed that the viewing would not be taking place. What made this particularly confusing was that the day before the viewing we had received an email asking us to sign a document relating to the holding deposit payment, which suggested that the process was moving forward as planned. Unfortunately, we were not informed in advance that the viewing had been cancelled. A simple email or phone call would have avoided an unnecessary journey and saved us considerable time. Overall, a disappointing experience due to the lack of communication.

Kübra · 10 April 2026

★★★★★ 5/5

Google

We couldn’t be more grateful for Ross’s support in helping us purchase our home! From the very beginning, he was there to guide us through each step of the mortgage process, explaining every detail clearly and making us feel confident in our decisions. Ross was incredibly patient and attentive, always quick to answer our questions and keeping us updated every step of the way. His expertise and dedication made what could have been a stressful experience smooth and manageable. We truly felt like we had someone on our side. Thank you, Ross, for making our dream of homeownership a reality! We highly recommend his services to anyone looking for a reliable and knowledgeable mortgage advisor.

Andra · 17 November 2024

★★★★★ 5/5

Trustpilot

A huge thank you to Michael and team…

A huge thank you to Michael and team for all the hard work and dedication in helping us sell our flat. Michael put us at ease and gave us the confidence that we were in safe hands. Selling wasn’t straightforward, but Michael and Andrea was always there, supportive, reassuring, and ready to tackle every challenge head-on. What really stood out was the personal touch: the regular updates, the patience, and the genuine care throughout the process. It felt like we had someone who truly wanted the best for us, not just a quick sale. We’re so grateful for everything Michael and Team did and wouldn’t hesitate to recommend them to anyone looking to sell

Rosemary · 14 October 2025

★★★★★ 5/5

Google

We had a fantastic experience renting our home through this agency, and Lucy was absolutely wonderful throughout the process. She was incredibly helpful, making everything quick, easy, and clear. Lucy’s professionalism and friendly approach made us feel well-supported, and her attention to detail ensured a smooth and stress-free experience. We highly recommend Lucy and the entire team for anyone looking for a hassle-free rental process!” Also thanks for the nice gift box on moving date.

Can · 16 October 2024

★★★★★ 5/5

Google

Thank you so much adem for your help with renting our home. You made the process very simple and easy and we appreciated your expertise and guidance along the way. Mona

Moon · 16 February 2026

★★★★★ 5/5

Google

I was walking past Barnard Marcus in a rush a few weeks back and was about to give up looking for a new home to live in as it was just full of disappointments up until then. I met Lucy and from the minute we spoke, she was friendly, positive, very communicative and HONEST. Had a viewing with her the next morning and now I live in my lovely new home which ticked all the boxes. She's answered every question (I've had many!), has always replied to me and her attention to customer care continues after the deal is done (unlike my experience with other agents!) Genuinely would recommend her to anyone and my first experience with this agency has been a very promising one so far. Thank you Lucy and Barnard Marcus

Noreen · 25 June 2024

★★★★★ 5/5

Google

Adem helped us find a place after our first option got taken. He was kind and considerate and accommodating. We’re new home movers so we were very unknowing of this process and he made it easier for us. The agency were very professional and gave us every piece of information we needed. We also met Linus during the move in date who was also very accommodating and sweet. We really recommend this agency to any new movers. They make the whole process extremely easy.

Tiana · 22 January 2026

★★★★★ 5/5

Google

I recently rented a property through Millie at Barnard Marcus, and I couldn't be happier with the experience. Millie was incredibly professional, responsive, and attentive to my needs. She guided me through the entire process with ease, answering all my questions promptly and thoroughly. Her knowledge of the market and dedication to finding the perfect place for me was evident. I highly recommend Millie and Barnard Marcus for anyone looking for a seamless and pleasant rental experience.

Lilan · 25 July 2024

★★★★★ 5/5

Google

We were so lucky to speak to Ross who helped us by giving us the best advice. The whole process was very thorough and professional. We were always aware of what the next steps were. Thanks Ross for making the whole process so easy for us. We will and we already have been recommending Ross to our customers. Regards Iren and Nick IN Design Kitchens Hawkhurst

Iren · 17 November 2024

★★★★★ 4/5

Google

The review is a bit late, but didn’t want to let the services esp the work done by Ilina from the team go unnoticed.She was always there to listen to us & acted accordingly to our requirements to get this nice rented home.Thanks a lot

Regin · 29 July 2025