Trusted Agent profile Β· London
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858 reviews across 2 platforms
814 High Road, North Finchley, London, N12 9QY
Barnard Marcus's office in London, at 814 High Road, is rated 3.3 out of 5 across 858 reviews on two platforms, including 356 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWhat can I say.....Lucy in lettings. Honest straight forward and helped me when I was stuck. Not only showed the property but advised on how to follow through. Smooth and quick. Most agents show property and give empty answers. Not Lucy she had the answers and knew what she was talking about.......
Thank you Daniel for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
Trustpilotholding deposit taken before offer submission, property stayed advertised, deposit retained
The agent told us we had to pay a holding deposit before they would even submit our offer. We paid to proceed, yet the property was never taken off the market and continued to be advertised on Rightmove/Zoopla throughout (dated screenshots available).
5/5
TrustpilotChloe and Barnard Marcus
Chloe was incredibly responsive to texts and emails, staying in touch and tending to details throughout my rental process. She made what can be a difficult process much easier. Would highly recommend her services.
1/5
TrustpilotDon't trust anyone from Barnard Marcus
Don't trust anyone from Barnard Marcus. What they say to you will be very different to the reality. They blamed the tenant (to the landlord concerned) for not giving access to the property for sales viewings; when the reality was their inability to find prospective buyers. They would ring the tenant again and again asking to view the property in 2 hours knowing that was usually unacceptable to most people. And when the tenant said come tomorrow and not in 2 hours, Barnard Marcus said no as there weren't any prospective buyers at all. Do not trust Barnard Marcus.
1/5
TrustpilotAbsolutely Awful individuals
Absolutely Awful individuals. No communication re protocol re moving out no checkout/leaving report received. Nearly a month has passed and no word re the reimbursement of my deposit. Head office are absolutely useless Poppy A in Head Office is useless no response to emails. Iβve had to raise a complaint via the Tenancy Deposit Scheme to get my deposit back.
1/5
TrustpilotAbsolutely Unprofessional
Absolutely Unprofessional! Would never recommend.We pulled out of a property due to it having mould, they offered to get some of it taken care of but not all. The property was not in good condition. Fire place broken, lights and curtains broken. No handover to inform us of any of this. Gave us keys before do an inventory check. We gave the keys right back after seeing the mould. Had already paid 5 weeks deposit and 1 months rent in full. Its been nearly 4 weeks without a refund. They have not responded to emails and never contact us, we have to call the office every time. Contacted TDS and was informed to get legal advise. The sad part is most of this could have been processed or received better by means of communication.The Agent was Nana AkotoI woulds advise not to use him or the branch in Elephant & Castle area
5/5
GoogleRoss Ashby is my Mortgage broker. He is very helpful and patient. Also he can provide a lot of professional advice to us .
Many thanks for your excellent comments and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe service provided by the agency was oustanding. Ross Ashby assisted me throughout the purchase of my first flat in the UK. He supported me with professionalism and passion from the first call we had until the last email sent. He also assisted my partner with the same professionalism and dedication. I highly recommend this agency if you are looking for a relieable mortgage advisor.
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotI don't even know where to begin thisβ¦
I don't even know where to begin this is the worst agency i never seen in my life. The lady called mouna that works in Finchley branch showed use a house in 8 Darcy close N20 we put an offer and the landlord accepted the offer. after 1 months of waiting for them to do the reference we received a call from somebody else in the office telling us the landlord have given the house to his brother which is the lie and mouna she did not have the audacity to tell us what is going on but she sent her colleague to do her dirty work. I now contact another agency that's is advertising the same property and the agency gave me the landlord number. I called the landlord and the landlord told me the same agency Bernard Marcus found somebody for the asking price. What makes me angry is this particular agency took our deposit wasted our time for one month and end of the day they didn't give us a chance to know whether we want to increase our offer or not. Please people don't deal with this agency called BERNARD MARCUS because it's going to be a waste of time. Lucky for us we found a honest guy his name is David that works for SQUARE ESTATES very professional once the landlord accepts our offer everything went fine within one week our reference came out and now we have moved into the property without any problem thank you David for everything. Please people if you want to rent a place contact David he works for SQUARE ESTATES in Finchley.
5/5
TrustpilotExcellent service from Priya and theβ¦
Excellent service from Priya and the team. She was efficient and supportive, and able to give me all the advice and guidance to get started on my first rental property. She and her team found really suitable tenants on record time. Thank you so much.
1/5
TrustpilotAppalling! Avoid their customer service is shocking! Avoid especially Ben Almon who should be in the circus instead!
My experience has been appalling. This could be because of Ben Albon whoβs not fit for the job. I regret doing any type of business with this agency. He should find alternative employment as the circus is where he belongs. I hope they release me from my contract. I canβt stand how he operates. I always keep my business relationships but I canβt stand this unprofessional man child. Any professional will let me out of my contract if a customer is unhappy but this Napoleon figure is keeping me tied in. I hope someone senior steps in as he is not fit for purpose. He has no customer service skills and I believe is actually working against me during the process.
5/5
GoogleI had a positive experience with the Barnard&Marcus, and Millie, in particular, stood out for her professionalism and attentiveness. She demonstrated a deep understanding of the market and guided me through the entire process seamlessly. Millie's excellent communication skills and dedication made the property transaction smooth and stress-free. I highly recommend both the Barnard&Marcus and Millie for their outstanding serviceπ
Many thanks Burhan KΔ±lΔ±Γ§ for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotThe Turnham Green branch was completelyβ¦
The Turnham Green branch was completely awful - avoid. Our buyers' experience with them was so poor that they told us multiple times they were on the verge of pulling out of the sale altogether, causing us a lot of stress. Appointments were forgotten about, leaving our buyers waiting around wondering if anyone would turn up. They were given incorrect information about the lease and ground rent.Barnard Marcus also took advantage of the fact we were first time sellers. They promised us a refund on 50% of our Purplebricks fees, but when it came to the refund being paid out, they pointed us to some small print that was carefully hidden during the sales process and refused to honour their promise.
5/5
GoogleDara the mortgage adviser is great, he speaks both Persian and English fluently which is useful in our area as we have a large population of Persians. He has arranged all my mortgages and insurance policies and has arranged a mortgage for my nephew too. As an accountant with many years of experience I found him honest professional and very helpful. The rental department now under Linas and Mouna is much better as he is more experienced and grasps your needs and preferences as a landlord much quicker. Have been with then now for three years and highly recommend them. Abbas Hashemi
5/5
GoogleMyself and my wife were looking to rent a 1 bed flat and we came across Mouna, and she helped us all the way, finding ways to make things easy for us and to be able to make ends meet. Mouna and her manager Priya were highly professional and was at the same time, hard combination to find in these days. Thank you very much for the service. Will definitely come again when the time will be right! All the love from Vlad and Alexandra!
2/5
TrustpilotUnprofessional and expensive
I rented a place with them in 2017 and was first happy with the service the agent provided when looking for flats. There were several things I did not like at the beginning, e.g. they promised a professionally cleaned flat (which was not the case - there were cat hairs everywhere from the previous tenant).Worst of all: I think their fees are too high: Β£210 tenancy agreement, Β£120 reference charge and inventory check Β£180 - thats a total of over Β£500 - for what exactly?If I had extended my rental contract, they would have charged another Β£150 contract extension fee - for re-printing the contract.I would avoid them by all means!
5/5
GoogleWe used Ross Ashby as our mortgage advisor for buying our first place. Ross was incredibly patient and took the time to explain all the details to us as well as keeping in regular contact throughout the whole process, making sure we understood what we were doing throughout. Definitely recommend him as a mortgage broker!
1/5
TrustpilotWhat a truly horrendous site to use
The website for this company is just terrible to and try and get any information from, a lot of the things such a legal packs for auctions seem hidden (I had to email to ask for a link to find it). Then you had to make yet another online account to access the pack but once that was made the site just kept saying all the login details were incorrect despite me making the account less that 30 seconds and all long in and confirmation emails coming through to my email fine. Suffocate to say I have moved on from this property and will not be looking at anything else by this provider.
5/5
TrustpilotFantastic Service from Demi at Chiswick branch
Demi at the Chiswick office was enthusiastic, obliging and went out of her way to get this deal done. This was a probate sale and there were various "hiccups" along the way. Demi chased outside contractors, liaised between parties, negotiated and pushed the deal to a successful and early completion. And all with a cheerful smile and boundless energy. Thank you Demi so much!
5/5
TrustpilotArchana has been really amazing
Archana has been really amazing, she has been really proactive in searching for properties for me. Very reliable and patient. I feel very lucky to have her as my agent as I will continue my property search with her help. Thank you :)
5/5
GoogleRoss Ashby acted as our broker for a transaction and was great from start to finish. He is based in house at Barnard Marcus. β¦
Thank you for your kind words! We are thrilled to hear that Ross exceeded your expectations and helped you achieve your desired results. We are lucky to have him as a broker and will make sure to pass along your praise to him. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
TrustpilotPriscilla Mohanarajah, Mortgage Advisor.
Priscilla from Barnard Marcus has been a real angel. She was amazing during the process of finding the right mortgage. Her professionalism and friendly approach have made a real difference, to secure the best deal. But she didn't stop there. She supported and helped us even after she did her part. It's a rare thing to find someone who is highly professional and has empathy as well. Thank you Priscilla.
5/5
GoogleI was dealing with Lucy from the Finchley branch. She was great, hosted the initial viewing, helped and updated me on the process and even booked another viewing after the signing documents so I can plan what I will be doing with the space. If ever I need to look again, I will be coming directly to Lucy!
Junior thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleI highly recommend this estate agency. Especially Ross Ashby who helped us throughout the whole process buying our property. He is a star and I mean it. Professional and patient with all our sometimes silly questions. If you want to buy a property ask for his advice, he knows what he is doing.
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