Trusted Agent profile · London
★★★★★
858 reviews across 2 platforms
814 High Road, North Finchley, London, N12 9QY
Barnard Marcus's office in London, at 814 High Road, is rated 3.3 out of 5 across 858 reviews on two platforms, including 356 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotA very big thank you to Marina Nguyen and her staff at Barnard Marcus.
Dedicated, Researched, and Seasoned: Marina Nguyen was amazing! From the first time I reached out to her, she answered immediately and from there on out she was very responsive. She was a true professional. I appreciate your help so much! You’re the first on my contacts list the next time I purchase or sell!Saran
5/5
GoogleMr. Ross & Mr. Jonathan did their job very well and in the future I know where to go! No question! Very knowledgeable and those gentleman know theirs professional field! Spot on! Thank you very much! All the best.
Thank you for your 5* review Pavol. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotWintana has been fantastic and very…
Wintana has been fantastic and very helpful with my property search! This was my first time purchasing a flat and she was very informative and knowledgeable about the property and explained whole purchasing process with great patience. I will definitely return back to the sales team when I want to sell my property. I highly recommend!
1/5
TrustpilotLack of respect with tenant
I've been a single tenant since October 2023 and I've raised 2 simple requests to the letting agency since then without any feedback or resolution up to this date. They haven't provided a second set of keys as I asked to have a spare in case I have family visiting or for any emergency. They also haven't provided me the landlord details as I need to apply for visitor parking though the council and I can't do it without the landlord's information. It's absolutely unbelievable no one can help me with this for 4 months and I have no hope they will.
5/5
GoogleGreat service from the whole team especially Dara and Dom as nothing was too much trouble. Dara went above and beyond for us even on his days off and at night .The advice on our mortgage application and and house purchase( even though we were not buying the house through them) was second to none, would recommend to anyone wishing to purchase. can't thank them enough
5/5
TrustpilotAlex Harrison Knox was excellent!
Alex Harrison Knox was excellent!Professional throughout and incredibly efficient tied up the property in a matter of 3-4 days and her communication was above and beyond.5 star service and would highly recommend!!
5/5
GoogleI went through Barnard Marcus to let my flat out. I dealt with Linas - he was friendly, professional, clear, responsive, and reassuring. He answered all my questions very quickly and my flat was let out really fast to a lovely couple. The whole process was easy and smooth and I felt i was in good hands throughout. Thanks.PositiveResponsiveness, Professionalism, Value
5/5
GoogleMiss Lucy is a great agent with a lot of experience. She helped us find somewhere quick and within the timeframe of when my landlord served me notice. I can trust her to find my next property again. Thanks Lucy !!
1/5
TrustpilotHappy New Home …. NOT!!!
We helped move our son into a house managed by this crew… all smiles when they handed over the keys…. All downhill from there.1) toilet does not flush2) no heating3) disgusting mattress in one room 4) no hot water5) non- functioning shower but there is no hot water anyway.6) massive hole in wall behind washing machine So if you are a tenant be ware!!! And if you are a landlord…. Watch them like a hawk… your brand is being damaged.Get a grip people!!!
1/5
GoogleCan't give zero stars. Awful service. They were in charge of selling our flat, which they did (in theory) They have a dedicated team to chase the buyer to ensure all goes well. This specialist team failed to realise the "buyer" hadn't even instructed a solicitor. It took them 2 months to find this out! It makes you wonder what they were doing? Surely that's the first thing to check? More worryingly than their incompetence was their dishonest working practice. Once they had this "phantom buyer", they stopped marketing the property even when no solicitor was appointed. They lied to us to say there was no interest when we know very well they were telling people it was no longer available. Perhaps they were just being lazy but do you really want agents not looking out for your interests? A special mention goes to Shervin. He is everything you are wary about in an estate agent. Dishonest, smiley and just out to get your business. Honestly, don't use these guys as you will regret it.
Hi, thank you for taking the time to provide our team with feedback. We're concerned about this branch review, and we'd like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@barnardmarcus.co.uk, then we'll be more than happy to help you.
5/5
GoogleI rented a property and became a tenant. Lucy’s support and attention to detail at all times outstanding. It was easy, hassle-free and very fast. Linas, the manager was also very friendly and always willing to help. What a team!
Thank you for taking the time to leave us this amazing 5* review Andrew. Kind regards Lucy, Customer Relations.
1/5
GoogleDon’t trust Barnard Marcus in North branch First of all they will told you landlord has accepted your offer, now you have to pay our fees + rent deposit, which I did, 2nd You will told now they are sending for referencing, 3rd one day before moving date you will get email saying landlord has called off with personal circumstance, They have unprofessional staff, Never deal with Yasemin and Linas Bridickas, Even I told Yasemin I’m going away but she keep telling me not to worry you are in good-hands, we are very professional what we do, Now I can understand, yes they are very professional to make people homeless, Even I was asked by Yasemin, Can you please gave me 5 star review on google, which I did, But today I’m rewriting a review, Now I have to wait for my deposit and rent to be refunded at least 5 working days, Please never deal with Yasemin or Linas,
Hello, thank you for taking the time to leave a review of your experience with us. We're very sorry to see that there were issues during this process due to reasons out of our control regarding this property. Whilst our team tried our best to find you another suitable property, we take all of the feedback that we receive very seriously and will relay your views over to our management team to further review. Thank you again for your feedback. Best Regards
5/5
GoogleWould definitely recommend, very efficient, property went on the market very quickly and my estate agent Finley kept me updated very regularly with progress reports. I'm sure I will use again at some point in the future when required.
5/5
TrustpilotKecia in the sales progression dept was…
Kecia in the sales progression dept was amazing throughout my sale process. Even though I was not her client (I was 4 properties above her clients) she was the only agent in the chain who understood customer service and the importance of keeping everyone updated. Without her support my chain would 100% have fallen through. She is brilliant…. If you are her manager reading this she deserves a pay rise.
1/5
TrustpilotThey keep pestering me
I have told/wrote them 5+ times to stop calling and sending me emails but still keep pestering me. They are so desperate for revenues that they ignore all data protection and marketing regulations.
5/5
GoogleDealt with Ross Ashby. Extremely knowledgeable and helpful and guided me through a very tricky and at times stressful process to get a decent mortgage (particularly given the current climate). Would highly recommend Ross and MB in general.
1/5
TrustpilotWon't stop calling me
I have received multiple calls about a property that is nothing to do with me, and while I have asked them to delete my data from their system, they clearly have not as the calls keep coming. Very frustrating.
1/5
TrustpilotPoor level of service
In our experience, Barnard Marcus Battersea provided a very poor level of service during the four months we were contracted with them to sell our flat.
1/5
TrustpilotUnwelcome Hassling
Listed a property with a different agent and they proceeded to hound me every week to see if I wanted to list with them. No idea how they even got my number in the first place and despite asking them to take me off their call list, they carried on. Ended up lying and say it had sold just to stop the persistent calls.
5/5
GoogleRoss was my mortgage broker and I can't recommend him enough. He helped me through a tricky and complex process, always knowing what to do next and helping me secure my flat even when it looked impossible.
1/5
GoogleZero stars... Worst estate agents i've ever dealt with. Poor management and communication from Linas which led to me and my girlfriend being pushed out of our property early.
Hello Louis, I'm very sorry to hear about your experience with our agency. We take feedback seriously and would appreciate it if you could contact us at complianceresidential@sequencehome.co.uk to discuss this further. Best regards, Lucy, Customer Relations Team
5/5
GoogleVery friendly agents , really professional people.Thank you Vidas Fiodorovas for your fantastic service. I recommend to all my friends to work with you guys.
Thank you so much for taking the time to leave us such a lovely review and recommendation. We're delighted to hear that our Barnard Marcus team provided a five-star service!
1/5
TrustpilotUse this estate agent Barnard Marcus…
Use this estate agent Barnard Marcus Seldon branch at your peril for renting. They took my deposit of £260 and refused to give it back stating I lied about my salary on my application form.. When I asked for proof of this as it was not true they refused to show me my application form which would prove I did not give them false information. I took them to the County Court and they were issued with a CCJ. Only then did they return my deposit. This cost £35 to do and I got this back as costs. They had to pay me as they knew they had no proof. Please be aware.
5/5
GoogleWe would highly recommend Dara to anyone who needs a mortgage broker. He made getting our mortgage a completely pain-free process AND gave us lots of brilliant advice on everything from negotiating on our house price to what to look for and avoid in a property. He really knows his stuff and is a pleasure to work with.
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