Barnard Marcus London reviews

★★★★★ 1/5

Trustpilot

Would be a zero if allowed - totally dishonest

Would be a zero if allowed. This auction house were clearly told weeks ago that there was a Village Green Application already in progress on a piece of land. Firstly they failed to take notice, secondly they failed to add the Village Green Application to the legal pack. When questioned after the land failed to sell they said it was in the legal pack - it still is not in the legal pack despite them trying to sell the land now on their website. Clearly this is an outright lie. They will be reported to the Property Ombudsman but am waiting to see if they produce a complaints procedure as there isn't one on their website.

Chrimellade · 7 February 2023

★★★★★ 1/5

Trustpilot

Barnard Marcus managed a rental…

Barnard Marcus managed a rental property of mine. They were very slow to react when there were any faults at the property so eventually I took on the management directly. The tenant had paid their deposit into a tenancy deposit scheme organised by Barnard Marcus. On moving out both I (the landlord) and the tenent tried to get the deposit back but 3 months on and many emails later they have still failed to facilitate the release. It is criminal

Tessa · 6 January 2023

★★★★★ 5/5

Google

Thank you so much! We’re so glad Shaun didn’t give up on us. He was brilliant. Everything went so smoothly with putting our place on the market, getting viewings arranges and negotiating for us. The service was impeccable, can’t fault them. It’s only been 3 weeks and we’re under offer!

Gaby · 14 June 2019

★★★★★ 5/5

Trustpilot

Incredible Agency!

Working with Barnard Marcus has been an incredible journey! Such lovely people with so much experience and knowledge of the property market! - They have been so active on our instructions, bringing LOADS of viewings and great offers. Would highly recommend getting in touch with your local Barnard Marcus Branch!

Chris · 30 October 2024

★★★★★ 5/5

Google

Excellent service, people are really friendly and helpful and the process was really smooth thanks to Millie. Thanks again

Remi · 15 December 2023

★★★★★ 5/5

Trustpilot

Thank you to Tamesha because although…

Thank you to Tamesha because although we missed the property we wanted She sent us several properties & has always gone above and beyond to help me and my partner.

DelaniAnne · 1 February 2023

★★★★★ 5/5

Google

The agent Vidas is a great professional! Thanks so much.PositiveProfessionalism

Lucas · 13 June 2021

★★★★★ 5/5

Google

Good work from Ross advising and dealing with our mortgage. We also had to change solicitors midway through the journey and he set us up with Taylor Rose who were great at making it happen.

Kevin · 15 November 2023

★★★★★ 5/5

Trustpilot

Lewis Gilder is the most honest and…

Lewis Gilder is the most honest and trustworthy agent I’ve ever dealt with!! He don’t tell you a pack of lies to get your property! He will keep it 100% truthful with you from the start whether it benefits him or not! I would highly recommend Lewis!

David · 10 October 2019

★★★★★ 1/5

Trustpilot

Flat given in disgusting conditions

I write this review two weeks after moving into a flat managed by Barnard and Marcus. The previous tenant left the flat in disgusting conditions, we found dead bugs under the gas hobs, a stinking kitchen full of flies, dirty walls and floors, a stained old mattress, an old washing machine, and I could go on for a while. The agency has so far done absolutely nothing to help us, and the responsibility just goes from one person to the other. We had to clean everything by ourselves and even had to pay somebody to come and collect the mattress. We called, wrote emails and even went in person to complain (apparently the agent 'wasn't there' but was somehow replying to our email), we tried to ask for the landlord's contacts, and we are still here waiting for somebody to come and assess the damage. Avoid at all costs.

Sara · 29 September 2022

★★★★★ 1/5

Trustpilot

Illegally force you into using their mortgage services (Connells)

Careful - Barnard Marcus will try to bully you into using their mortgage broker (Connells, which is part of the same group of companies). They said that if we did not, we would lose the house we were trying to buy. The mortgage broker we ended up accepting was horrific, gave us advice which was negligent and was just so horrible to deal with. Absolute racket. They should be investigated by the police.

Ma · 25 May 2023

★★★★★ 1/5

Trustpilot

Nightmare. Many years ago I used Barnard Marcus as…

Many years ago I used Barnard Marcus as my agent and had a very bad time of it because of there under hand dealing. The beginning of this year I tried to buy another home and had to deal with them again as the seller appointed them as their agent. Barnard Marcus never told me it was a probate sale and would take a lot longer to deal with. I have been left in the dark for weeks, they take weeks to reply and most times do not bother so I'm doing all the chasing. never again would I use Barnard Marcus.

Mr · 21 September 2022

★★★★★ 5/5

Google

Thanks so much to Vidas Fiodorovas, he makes the whole renting process smooth and easy, always have quick response when I have any questions. Really recommend him to others new comers to UK!PositiveResponsiveness, Professionalism

Grace · 13 June 2022

★★★★★ 5/5

Google

Thank you so much Tia for helping me to find suitable property for rent. Very good communication. Highly recommend this Agency to anyone who looking for rent specially with DSS it was very smooth.. so happyPositiveResponsiveness, Quality, Professionalism, Value

Sharmin · 25 August 2021

★★★★★ 5/5

Google

I rented a house with Bernard Marcus with the help of Tia who showed me round and who helped me at every stage. A kind, professional and understanding lady who was an absolute pleasure to deal with. Thank you Tia

Safa · 13 June 2021

★★★★★ 1/5

Trustpilot

Avoid like the plague!!!

As letting agents this company is the asbolute worst. 1. Each aspect of your account will be dealt with by a completely different person. So the person dealing with your certifications will not be the same person that deals with your tenants and this person will not be same person who monitors any works or repairs. I have had 16 people contact me in the space of a year, sometimes about the same matter as they don't even communicate with each other. 2. Expect nil responses to your queries. Emails will be ignored, phones will not be answered and messages will be taken but never followed up on. Even when you have arranged a specfic time for a meeting, expect a last minute note to say they can't make it or for them to just not turn up at all. 3. Expect nil accountability. Even when they know for a fact that they are at fault, and have in some cases caused you serious financial loss, they will not in any way change their approach to customer service and continue to work in their frustrating and, in my opinion, negligent ways. EXAMPLE: My tenant wished to vacate the property. I was not informed of this. 3 MONTHS later I find out he has laid a complaint against ME for not responding in a reasonable time. In the midst of sorting this out I lost 3 months rent for which Barnard Marcus refused to take any responsiblity. If I could give this establishment no starts I would. Trust me, save yourself a lot of pain and grief and look anywhere else for assistance with renting your property. No one at that company cares about their clients and if you get out without losing a considerable amount of money count yourself lucky.

Megan · 5 August 2022

★★★★★ 5/5

Google

Ross is the best very helpful he answered all my questions and his responses were very quick. I would recommend him very highly

Silvia · 13 June 2023

★★★★★ 5/5

Google

Nicole has been excellent from start to finish. Conducts herself in a very professional manner and with speed. Would recommend Nicole to anyone!

Ashley · 13 June 2023

★★★★★ 5/5

Google

Good experience with barnard marcus in finchley. Very helpful staff especially the young lady ( don't know her name ) but she's a credit to the company

George · 14 March 2024

★★★★★ 5/5

Google

Shervin and Katie were excellent. Very friendly and helpful. Good advice . Made the whole process of selling a property less stressful

Almas · 13 June 2023

★★★★★ 5/5

Google

My sister and I were delighted with the help that we got from Shervin and Jonathan when we sold our family home. Shervin arrived with enthusiasm, knew what potential buyers would love about our home and the area, valued it accurately, brought us on board with options for marketing it and, in partnership with Jonathan, brought in suitable buyers and kept the momentum going. We knew that we could trust Jonathan to sell our home professionally and to do just what needed to be done. The house was sold quickly at the price that we had hoped for. My sister found Jane very helpful in making sure that everything went smoothly at the administrative end. Jonathan also knew exactly what properties to send to me to view. Very good value for money!PositiveProfessionalism

Deborah · 21 June 2022

★★★★★ 1/5

Trustpilot

Go somewhere else

I rented a place with them a while ago from the Clapham Junction branch. All the windows in the living room were stuck but I was promised they'd be fixed before moving in. It took almost ten months and I had to complain to the council too. Apart from that pretty unprofessional, very unresponsive. For instance the day I had to move in, I had to chase the agent for the key. I was sent the contract to sign only the day before moving in. As soon as my contract ended I left. Now, almost one year after the end of my contract, they emailed me asking to pay for an outstanding council tax for a period of time I wasn't even a tenant..

Manfredo · 24 May 2022

★★★★★ 1/5

Trustpilot

Absolutely useless!!

Absolutely useless!!! In the process of selling my flat, they told me that everything is fine , buyers solicitors are happy with all the enquiries and ready to complete. I have cleared my flat of all my belongings ready for the buyer, and left the country. Two weeks passed and I get email saying that lender is not happy with some ground rent issues, which is apparently very common problem these days. Bernard Marcus never mentioned about this before, they kept it quite until last minute. All they're thinking is they money would get after sale. Sale fell through, and I took property of the market, asked them to take property from listing on right move, but to this day is still listed. Absolutely useless!!!

MARTYNAS · 18 May 2022

★★★★★ 5/5

Google

Brilliant customer service and professionalism from Ahmed. Thank you

Aminatou · 19 December 2024