Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWhen you buy a property, especially your first time, go to Andrews for that extra-outstanding service. Mukul Mehta the Senior Mortgage and Protection Adviser at the Andrews London offices made my financial experience seamless - always ready to answer questions, spend time to explain the mortgage details and and provide spot on advice. He did an amazing job! Highly recommend!
Monika · 25 July 2024
Agent replied · 24 August 2024
Hi Monika, thank you for the review and congratulations on buying your first home. Brilliant to see Mukul and the team have been on hand to help you each step of the way, giving you sound advice to enable an informed decision. Thanks, Rhys
★★★★★ 5/5
GoogleI dealt with Michael Villacis in the lettings team. Great guy, and got tenancy arranged with no delays :)
Shane · 26 February 2024
Agent replied · 24 August 2024
Hi Shane, thanks for the fantastic review for Michael, really pleased we were able to help you with arranging your tenancy and managed to do so, promptly too. Thanks, Rhys
★★★★★ 5/5
GoogleI bought my house through Andrews. Pietro and Chandel were incredibly helpful. We had a lot of back and forth and they navigated both myself and buyer through the process in a very professional way. Thank you.PositiveResponsiveness, Professionalism
Sophie · 25 August 2022
Agent replied
Dear Sophie,
Thank you for your feedback.
I am very happy to hear that my dream team (Pietro and Chandel) delivered once again.
Wishing you all the best in your new home.
Kind Regards,
Tomasz Faba
Branch Business Manager
★★★★★ 5/5
GooglePietro and Chandel were extremely helpful, polite, informative and courteous throughout the process. They kept great communication between us (buyer's) and the sellers and our respective solicitors.
Always available and easy to reach.
Highly recommended!
Thanks again!
Jackson · 30 July 2022
Agent replied
Dear Jackson,
Thank you for your feedback.
We are all very pleased to hear that you satisfied with the excellent service delivered by the amazing Pietro and Chandel.
Best of luck in your new home.
Regards,
Tomasz Faba
Branch Business Manager
★★★★★ 5/5
GoogleShannae has been very friendly throughout all communication with her and really helped our letting experience. Thanks to her for always keeping us informed!
Isobel · 26 September 2023
Agent replied · 25 November 2023
Hi Isobel, thank you for the five star review, it's great to see that Shannae was able to assist you and pass on some of her knowledge (she has a wealth of it) we hope to help you again in the future.
Many thanks, Rhys
★★★★★ 5/5
GoogleI did not end up progressing with Andrews but Keli was one of the best agents I had the pleasure of working with throughout my property search!
Jack · 30 June 2023
Agent replied · 30 July 2023
Dear Jack,
Many thanks for your valued feedback.
I am glad to hear Keli has outshone the other agents you had dealings with.
Wishing you all the best with your property search,
Regards,
Tomasz Faba
Business Manager
★★★★★ 5/5
GoogleI recently rented a property from Andrews and I have to say that it was a fantastic experience.
Everything was done well and fast, definitely recommend!
Michael provided me an excellent customer service.
Johanna · 2 December 2022
Agent replied
Good Afternoon Johanna,
Many thanks for the amazing review. We are very pleased that you found the service to be excellent.
Wishing you all the best in your new home.
Regards,
Tomasz Faba
Business Manager
★★★★★ 5/5
GoogleWe found a really nice rental on Rightmove, we then proceeded to organise a viewing with Michael Villacis, the leasing agent at Andrews. From the moment I met Michael during the viewing I have enjoyed the experience, he has been extremely helpful, transparent and available for any clarification. We look forward to working with Michael to secure this rental. I would work with Michael again in the future and recommend his services to a friend.
Nick · 23 February 2023
Agent replied
Dear Nick,
Thank you for this stellar 5* review. I am glad we now secured your new home and we will do our best to smoothly get you through the process.
Kind Regards,
Tomasz Faba
Business Manager
★★★★★ 5/5
GoogleI had a great experience at this branch. Shannae and her team were really helpful and attentive. Made me feel comfortable and we’re very informative. Especially as someone in the early stages making enquiries.
Rasheed · 29 April 2022
Agent replied
Good Afternoon Rasheed,
Thank you for your five star review and for your kind words complementing our team and Shannae in particular.
I am glad to hear you found our assistance to be informative and we hope to find you your new home in due course.
Kind Regards,
Tomasz Faba
Business Manager
★★★★★ 5/5
GoogleRichard B was very helpful with my search and he’s incredibly friendly with a great telephone manner
DEXTER · 12 October 2025
Agent replied · 12 October 2026
Thank you for your wonderful feedback! We're thrilled to hear that Richard was so helpful during your search.
★★★★★ 5/5
GoogleAndrews have been very helpful with arranging required repair works for our property in a timely manner and liaising with different contractors. Communication with Sharon was clear and timely throughout the process which made the experience very smooth.
Steffen · 22 March 2021
Agent replied
Hi Steffen, thank you for your review. We are very pleased that you have found our service helpful and smooth
★★★★★ 5/5
GoogleAndrews were great in getting my property purchase over the line. A special mention to Pietro too, keeping me well informed and providing guidance throughout the process
Tom · 26 September 2022
Agent replied
Dear Tom, Thank you for taking time for providing us with this amazing 5* review. Your great feedback is very much appreciated and makes all the difference. I am so glad to hear Pietro delivered excellent service and kept you up-to date during the process. Wishing you all the very best in your new home. Kind Regards, Tomasz Faba Business Manager
★★★★★ 5/5
GoogleThe treatment was very good and the gentleman who attended me was very attentive.
Melisa · 12 October 2025
Agent replied · 12 October 2026
Thank you, Melisa, for your wonderful feedback! We're thrilled to hear about your positive experience with our team. Your satisfaction is our priority, and we look forward to assisting you again in the future.
★★★★★ 5/5
GoogleVery smooth and easy to rent through Andrews..Such a good experince..Everything was very well organized.
Tomasz made our life easier.Thank you for that.
Best wishes
Rebeka
Rebeka · 3 October 2022
Agent replied
Good Morning Rebeka,
Thank You for sharing your experience with us. I am very glad to hear you found our assistance to be five start worthy. It has been great assisting you with your home search.
Wishing you lots of happiness in your new home.
Regards,
Tomasz Faba
Business Manager
★★★★★ 5/5
GoogleMark and Keli were great helping me sell my flat
Damon · 29 May 2025
★★★★★ 5/5
GoogleI really like the place what I have expected thanks and nice conversation
Raj · 12 October 2025
Agent replied · 12 October 2026
Thank you, Raj, for your wonderful review! We're thrilled to hear you enjoyed your experience with us. Your feedback is greatly appreciated, and we look forward to assisting you again in the future. Best wishes , Lisa
★★★★★ 5/5
GoogleMe and my partner have just rented our first property together through Andrews agency. Shannae was the major agent that answered our questions and made sure to explain everything.
Hirtopanu · 29 April 2022
Agent replied
Good Afternoon Mihaela,
Many thanks for this fantastic review. I am very pleased to hear Shannae did excellent job.
On behalf of Andrews, I would like to wish you all the very best in your new home..
Kind Regards,
Tomasz Faba
Business Manager
★★★★★ 5/5
GoogleAndrews went out of their way to provide excellent service in difficult times. Pietro Scano has been the best agent I could hope for: professional, courteous, always one step ahead and diligent from start to finish. When one sale fell through during lockdown he was of great advice and eventually found another buyer within a month! Would definitely go to them again.PositiveResponsiveness, Quality, Professionalism, Value
Sabine · 25 August 2021
★★★★★ 5/5
GoogleWe have been receiving service from Southfield Andrews for a long time. I think we've been together for 4 years. Whenever we have problems with the flat, Michelle Smethurst takes care of us immediately. We thank you very much for everything. Michelle, you are perfect for Andrews.
UGUR · 25 July 2024
Agent replied · 24 August 2024
Thank you so much for taking the time to leave us a review. It's great to see that Michelle and the team have been able to provide a brilliant service to you. We know she will really appreciate seeing your kind feedback. Thanks, Rhys
★★★★★ 5/5
GoogleThanks for the help Richard! You have been very helpful and polite!
Riccardo · 12 October 2025
Agent replied · 12 October 2026
Thank you, Riccardo! We're thrilled to hear about your positive experience with Richard. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you need any further assistance, feel free to reach out.
★★★★★ 1/5
GoogleI would never rent again if the property was managed by Andrews, maintenance are great but I’ve needed to contact Andrews about our receiving our deposit and for another unrelated issue since leaving the property and can’t get hold of them for 3 weeks. You can leave answer phones but they won’t answer , reply to emails or return calls. Really disappointed, with the lack of communication. And the amount of hours I’ve had to take out of my days to get contact.NegativeResponsiveness
Eva · 25 August 2021
Agent replied · 30 July 2023
Hi Eva, thank you for leaving a review. We’re sorry to hear about this as it isn’t our usual level of service. We’ll be looking into the issues raised to make sure this doesn’t happen in future. If you’d like to discuss your experience in more details please don’t hesitate to contact the branch manager at Southfields to talk this through further, 0208 874 6686
★★★★★ 5/5
GoogleAndrews has managed our property for more than 15 years and have always been professional and responsive. Michelle Smethurst has been a great partner to us and always helpful.
Jeremy · 25 July 2024
★★★★★ 5/5
GoogleShannae , the senior letting negotiator helped us a lot getting a good appartment for rent in London. As we were new in UK, we were unaware of official paper works things works here , she helped us in each and every thing and tried her best to get the property as soon as she can.She was professional and kind to response our each an every query in timely manner.PositiveResponsiveness, Professionalism
Shaharyar · 25 August 2022
Agent replied
Dear Shaharyar,
Thanks for your feedback and for the opportunity to assist you with your home search.
I am glad to hear Shannae was able to find you the right home in London and to guide you through the process in a helpful and professional manner. Your feedback was greatly appreciated by her.
All the very best of luck in your new home.
Regards,
Tomasz Faba
Branch Business Manager
★★★★★ 5/5
GoogleMichael was excellent in hosting viewings at my flat. Very friendly and easy to talk to
Fraser · 1 May 2023
Agent replied · 30 July 2023
Good Morning Fraser,
Many thanks for taking time to provide us with this review.
I am very pleased the hear viewing were conducted in a pleasant manner.
Best Wishes,
Tomasz Faba
Business Manager
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