Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleReece and Natasha was great from start to finish. I had many mishaps when selling my property and was supported by them all the way and felt they had my best interest throughout no matter the cirsumstance. I want to say a big thank you and I would definitely recommend them to anyone selling in the area.
Leng · 13 February 2023
Agent replied
Good afternoon Leng, thanks for taking the time to leave us feedback regarding your recent experience. What a journey it was for all involved, it was our pleasure to work with you and we’re so pleased that we’ve been able to help get the sale across the line with everything that it entails. We wish you and the family all the best!
★★★★★ 5/5
GoogleWe have had a great experience with Andrews office in Balham. We purchased a flat through them and it was a very smooth and easy process. Stephane was brilliant in helping us find exactly what we were looking for and helped throughout the process. We also had the sound advice and assistance from Letitia and Natasha. Hopefully we can do more together in the future!
Mark · 15 March 2022
Agent replied
Good morning Mark, thank you for your review. I’m happy to hear that you had a great experience and found the process as stress free and easy as possible. We look forward to working with you again soon.
★★★★★ 5/5
GoogleWe purchased our flat in Balham from Andrews and the level of customer service was absolutely amazing. Letitia who showed us the property was very helpful throughout the buying process and Adrianna was fantastic at moving the transaction along quickly. Even post sale Andrews (particularly Natasha) have been extremely helpful in resolving some of the glitches we encountered with the property. Really couldn't recommend enough.
Kyla · 15 March 2022
Agent replied
Hi Kyla, thanks for sharing your experience with us. I’m happy to hear that you had a great experience. Good Luck in your new home.
★★★★★ 5/5
GoogleRodrigo offered us what we need at all times a very specific attention for what we need, he solved doubts the moment we had them and helped us find the home we wanted and need, excellent work Rodrigo
Aitana · 26 December 2025
Agent replied · 16 January 2026
Thank you, Aitana, for your wonderful feedback! We're thrilled Rodrigo could assist you so effectively in finding your perfect home. Your satisfaction is our priority, and we appreciate your kind words. If you need further assistance, feel free to reach out.
★★★★★ 5/5
GoogleViewed a wonderful property with Mrs Duua Khan an received a very nice in depth information about the property and process along with additional information e.g (council tax), local amenities.
Duua Khan guided me throughout the whole experience making the process smooth, efficient and stress free !
M · 20 September 2025
Agent replied · 20 March 2026
Thank you, M Dee, for your wonderful feedback! We're thrilled to hear that Duua Khan made your experience smooth and stress-free. Your satisfaction is our priority, and we appreciate your kind words. Looking forward to assisting you again in the future!
★★★★★ 5/5
GoogleRodrigo was super helpful and very polite, lovely experience overall
Kinga · 20 May 2025
Agent replied · 20 March 2026
Thank you, Kinga, for your wonderful feedback! We're thrilled to hear that Rodrigo made your experience with us so positive. We look forward to assisting you again in the future. Best wishes , Lisa
★★★★★ 5/5
GoogleWorked with Tomasz and Andrews for a property to let as the rental market in London had been challenging. Tomasz and the team at Andrews were very efficient and easy to work with. Happily would work with them again!
Uch · 23 February 2024
Agent replied · 24 March 2024
Hi there, thank you for taking the time to write us a five star review. Fantastic to hear Tomasz and the team have been easy to work with. Thank you for sharing and all the best, Laura.
★★★★★ 5/5
GoogleWe've been really impressed with Andrews as they handled the sale of our flat. Tom was knowledgeable, straightforward and helped us make sensible decisions without ever being pushy. Under difficult circumstances they found us solid buyers at a good price, and were a pleasure to deal with throughout. Knowing we had competent, experienced agents who we could trust made the whole process much less stressful than it could have been. Definitely recommended.
Dave · 28 July 2019
Agent replied
Good afternoon Dave thanks so much for leaving us a 5 star review! We’re so pleased to hear that we were able to make this a stress free experience for you. ,
★★★★★ 5/5
GoogleRodrigo was very helpful and friendly, making it easy to get things sorted.
George · 20 March 2025
Agent replied · 9 January 2025
Dear George, thank you for your wonderful feedback! We're thrilled to hear that Rodrigo provided you with excellent service. Your satisfaction is our priority, and we look forward to serving you again.
Best wishes, Jake
★★★★★ 5/5
GoogleShannae was clear and knowledgable, and took the time to explain the whole process which was really appreciated. Her and Richard were both a pleasure to speak with.
Charlotte · 9 August 2024
Agent replied · 23 August 2024
Thank you, Charlotte. It's great to hear your feedback from your experience with Shannae and Richard.
★★★★★ 5/5
GoogleShoneil at Andrews, is an outstanding letting agent who truly goes above and beyond for her clients. She takes a personalised approach to every client, ensuring that she fully understands their needs and requirements before providing expert advice.
She is always available to answer any questions or concerns that her clients may have, and her responses are always prompt, courteous, and professional.
Throughout the rental process, Shoneil has been a true asset to us. She has provided us with an excellent service. Her ongoing support and guidance have been invaluable, and we are extremely happy with her service level.
Overall, we highly recommend Shoneil to anyone looking for a reliable and trustworthy letting agent who is truly committed to excellence.
Maria and Gustavo
Vallita · 1 May 2023
★★★★★ 5/5
GoogleShoneil at Andrews, is an outstanding letting agent who truly goes above and beyond for her clients. She takes a personalised approach to every client, ensuring that she fully understands their needs and requirements before providing expert advice.
She is always available to answer any questions or concerns that her clients may have, and her responses are always prompt, courteous, and professional.
Throughout the rental process, Shoneil has been a true asset to us. She has provided us with an excellent service. Her ongoing support and guidance have been invaluable, and we are extremely happy with her service level.
Overall, we highly recommend Shoneil to anyone looking for a reliable and trustworthy letting agent who is truly committed to excellence.
Maria and Gustavo
Vallita · 1 May 2023
★★★★★ 5/5
GoogleI had a fantastic experience sorting a property rental with Andrews.
I was able to view the property very quickly after registering an interest in a viewing, and between offering and completing the referencing/admin process was only 3 working days, with very open communication along the way.
Thanks to Edivania and the Andrews team for your help!
Charles · 15 March 2022
Agent replied
Good morning Charles,
Thanks so much for leaving us a 5 star review! We’re so pleased to hear that we were able to make this a stress free experience for you. Di.
★★★★★ 5/5
GoogleI had a great experience with Andrew's in searching for a property, thanks to 2 people in particular who made the experience of looking seamless and reassuring. …
A · 22 January 2026
Agent replied · 20 March 2026
Thank you for your wonderful feedback! We're thrilled to hear that Duaa and Rodrigo made your experience seamless and reassuring. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Enjoy your new home!
★★★★★ 5/5
GoogleJunior delivered a very positive viewing experience. Professional, punctual, and knowledgeable, he was approachable and easy to engage with. His honesty, attentive manner, and clear communication made the process straightforward, and I would gladly recommend him to others.
Ibrahim · 20 October 2025
Agent replied · 20 March 2026
Thank you, Ibrahim, for your wonderful feedback! We're thrilled to hear about your positive experience with Junior. Your recommendation means a lot to us, and we're glad he made the process smooth for you. Looking forward to assisting you again in the future! Best wishes , Lisa
★★★★★ 1/5
GoogleI’m extremely disappointed with how this rental process was handled by Rodrigo.
From the start, I was fully transparent about my circumstances. Before …
Denise · 22 February 2026
Agent replied · 20 March 2026
Dear Denise,
Thank you for sharing your feedback. We completely understand how disappointing and stressful this situation must have been, especially given the timelines … More
★★★★★ 5/5
GoogleVery good service. Would highly recommend and use again. We were helped very professionally by Junior, Nigel and Andrew throughout the whole selling process.
Stephen · 20 February 2026
Agent replied · 20 March 2026
Dear Stephen Gillard,
Thank you for your wonderful review! We're thrilled to hear you had a great … More
★★★★★ 5/5
GoogleExcellent service from the Balham Branch. Emmanuel, in particular, went above and beyond to make sure we were happy with everything - He answered queries, resolved issues and arranged another viewing of the property when requested.
All in all, very happy with the standard of service we received. Everyone I spoke to at Andrews Balham was polite and efficient, which made finding somewhere to live a doddle.
Many thanks!
Bethany · 22 January 2016
Agent replied
Good afternoon Bethany thanks for your review. I’m happy to hear that we provided a great experience for your move in London.
★★★★★ 5/5
GoogleMe and my partner had a fantastic experience with the sales team at Balham. Natasha went above and beyond, I must say her customer service was one of the best I have seen during these awful times. She was great to deal with and we hope she can find us our forever home 🏡 Thank you Natasha …
Beckie · 30 July 2021
Agent replied
Thanks for leaving us 5 star feedback!
★★★★★ 5/5
GoogleShoneil has been very helpful during my move in process and making it really easy for me when it comes to referencing and Shannae was very helpful and polite when I visited the Balham office
Denise · 30 November 2023
Agent replied · 30 December 2023
Hi Denise, thank you for taking the time to write us a five star review. Fantastic to read that Shoneil and Shannae have been a massive help during your move and made the referencing process a little more easier for yourself! Thanks again and all the best, Laura.
★★★★★ 5/5
GoogleI spoke with Rodrigo over the phone recently, and he was very professional, friendly, and helpful throughout the conversation. He listened carefully to what I was looking for and gave me confidence in the process. I'm looking forward to hopefully renting through him soon. Highly recommended!
Min · 20 June 2025
Agent replied · 20 March 2026
Thank you, Min Ji Kim, for your wonderful feedback! We're thrilled to hear about your positive experience with Rodrigo. We look forward to assisting you with your rental needs soon. Best wishes , Lisa
★★★★★ 5/5
GoogleRodriguez rang me about a property I been interested in which unfortunately had been taken of the market he was so helpful in telling me about another same price and giving me all the Information I needed.
Went to see it today and have putting an offer. Fingers crossed 🤞
Mixed · 20 April 2025
Agent replied · 20 March 2026
Thank you for your wonderful review! We're thrilled Rodriguez could assist you so effectively. Best of luck with your offer, and please let us know if there's anything else we can do for you. Best wishes , Lisa
★★★★★ 5/5
GoogleRodrigo provided me with respectful, sincere, and very professional service. By quickly and accurately analyzing my profile and requirements for the home I was looking for, he made my search more efficient. He also took the time on the phone to answer any questions I had.
Thank you, Rodrigo.
Loara · 20 April 2025
Agent replied · 20 March 2026
Thank you, Loara, for your wonderful feedback! We're thrilled to hear Rodrigo provided you with respectful and professional service. Your satisfaction is our priority, and we're glad to have made your search more efficient. Best wishes, Jake
★★★★★ 4/5
GoogleShanae was very helpful and understanding for what I was looking for. Customers service skills on point if I was to come back it would definitely to be served by her
H · 30 November 2023
Agent replied · 30 December 2023
Hi Hafsa, thank you for the review we really appreciate the feedback. Brilliant to see Shannae was of such great help to you. Of course we are always looking to improve on our service and would love to know how we could have made your experience the full five stars! If you have any feedback you'd like to let us know about, please email RMessenger@AndrewsOnline.co.uk, thanks Rhys.
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