Trusted Agent profile · London
★★★★★
361 reviews across 1 platform
2/3 Balham Station Road, London, SW12 9SG
Part of Andrews Estate Agents, see every office.
Andrews Estate Agents's office in London, at 2/3 Balham Station Road, is rated 4.8 out of 5 across 361 reviews on 1 platform, including 361 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Andrews Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleMiss Duaa Khan is a very helpful and attentive agent who provided many suitable property recommendations and offered excellent support.
Thank you, for your wonderful review! We're thrilled to hear that our agent was helpful and attentive in finding suitable properties for you. Your feedback motivates us to continue providing excellent support. We look forward to assisting you again in the future!
5/5
GoogleJunior has been amazing in assisting with our property search. He quickly gets back to all our queries and is so accommodating with viewings- even at such short notice! I really recommend Andrews, especially Junior- his expertise and knowledge is unmatched.
Thank you, Kathy, for your wonderful review! We're thrilled to hear about your positive experience with Junior. Your recommendation means a lot to us, and we're delighted to have been part of your property search. If you need further assistance, feel free to reach out. Best wishes , Lisa
1/5
GoogleI cannot recommend this agency based on my experience. From the beginning, their main priority seemed to be collecting five-star reviews, we were asked on three separate occasions to leave one, including during our very first call just to check property availability so figured we'd happily leave a review now. We had an offer accepted on a property, paid a holding deposit, completed references, and signed a draft tenancy agreement. We were told that when we brought our passport into the office for a copy, we would receive the final contract. After that, we heard nothing from Rodrigo for 4, 5 days. 14 days after paying the deposit and signing the draft agreement, and ten days before moving in, we were told the tenancy was being cancelled due to “work that would take longer to complete.” When we offered to be flexible with the move-in date, the agency instead confirmed the tenancy was cancelled outright. By this stage, we had already given notice on our existing homes and were left with just 10 days to find somewhere new.
Dear Shauna, Thank you for sharing your feedback. We completely understand how disappointing and stressful this situation must have been, especially given the timelines involved. We’d like to clarify that the decision to withdraw the tenancy was made by the landlord and was unfortunately out of our control. We communicated the update to you on the same day we were informed about it. We also want to acknowledge your willingness to be flexible with the move-in date, it was greatly appreciated. Unfortunately, despite this, the landlord ultimately chose to remove the property from the market altogether, and this was sadly beyond our control. We’re very sorry for the inconvenience this has caused and wish you all the best in finding a new home. Kind Regards Tomasz , Lettings Business Manager
5/5
GoogleRodrigo from Balham was very friendly. We went for a viewing and he showed us the house, explained everything and answered all our questions. I emailed him twice and he got back to me punctually and clearly. Estate agents like this are what we like to see more in this industry.
Thank you, Marcelo, for your wonderful feedback! We're thrilled to hear about your positive experience with Rodrigo. Providing clear and friendly service is our priority. We appreciate your support and look forward to assisting you again in the future. Best wishes , Lisa
5/5
GoogleDuaa Khan is a lovely lady who does her best to find a new home.
Thank you, Dorina, for your wonderful review! We're thrilled to hear that Duaa Khan provided such excellent service in helping you find a new home. Your feedback is greatly appreciated and motivates us to continue delivering top-notch service. Best wishes , Lisa
5/5
GoogleA huge thank you to the Andrews Balham Team for being so thorough when assisting with my property purchase - In particular Nicole, Nigel and Junior who provided friendly check in's to ensure the process went as smoothly as possible! Lovely property and great service overall!
Thank you, Emma! We're thrilled to hear about your positive experience with Nicole, Nigel, and Junior. Your kind words mean a lot to us, and we're delighted you love your new property. If you need anything in the future, we're here to help! Best wishes, Jake
5/5
GoogleJunior at the Balham branch was fantastic in helping us buy our house. He was professional, responsive, and helped the whole process smooth run smoothly. Highly recommend Junior and Andrews for anyone looking to buy in the area!
Thank you, Will, for your wonderful feedback! We're thrilled to hear Junior made your home-buying experience smooth and enjoyable. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Enjoy your new home! Best wishes, Jake
5/5
GoogleWe used Andrews Balham to purchase our first home. Junior was absolutely fantastic throughout our whole buying process. He is extremely proactive and really drives through the sale. We encountered issues beyond our and Andrews control, and Junior was excellent in helping us to navigate the difficult buying process. We would certainly use Andrews and Junior again.
Thank you, Tom! We're happy to hear about your positive experience with Junior and our team. Congratulations on your first home! We look forward to assisting you again in the future. Best wishes, Jake
5/5
GoogleWe cannot express enough our thanks to Reece Gunn for his professionalism and efficiency in supporting our purchase from start to finish. Thanks to Reece, Andrews left a lasting impression and by the end of the process we were more impressed with Andrews than our own (very well known) estate agents who were managing the sale of our property. Looking forward to staying in touch and will not hesitate to use Andrews again. Thank you!
Hi Carla, what a brilliant review and it's great to see Reece made such an impression on you throughout your move. We are so pleased to see the experience you had with Reece and the team in Balham was such a good one that has made a lasting impression. Thank you for sharing, Rhys.
5/5
GoogleI had a great experience viewing a flat with Duaa Khan from Andrews. They were punctual, friendly, and really knowledgeable about the property and the local area. They answered all my questions honestly and never made me feel rushed. Highly recommend!
Hi Tom, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Duaa Khan. Your recommendation means a lot to us. If you need further assistance, feel free to reach out. Best wishes , Lisa
5/5
GoogleJunior has been fantastic helping me navigate how to go about selling a leasehold, very knowledgeable & explains clearly, also putting me in touch with the right people to help further.
Thank you, Caroline, for your wonderful feedback! We're thrilled to hear that Junior was able to assist you effectively. Your satisfaction is our priority, and we're glad to have been part of your journey. If you need further assistance, feel free to reach out. Best wishes, Jake
5/5
GoogleI’ve been privately renting in London for the past 10 years and my experience with Andrews has been the best to date. Really helpful and polite team, particularly Tomasz and Shoneil, they kept contact throughout but were never pushy and always happy to answer any questions. Would recommend as a trustworthy and thorough agent. Thank you we are looking forward to moving into our new home 😊
Hi Stacy, we really appreciate you taking the time to leave us a review. Amazing to see that Andrews have been the best agent you've dealt with in over a decade. We believe communication is key to any working relationship so it's fantastic to see that's been the case for you over the years. Thanks, Rhys
5/5
GoogleI’ve been privately renting in London for the past 10 years and my experience with Andrews has been the best to date. Really helpful and polite team, particularly Tomasz and Shoneil, they kept contact throughout but were never pushy and always happy to answer any questions. Would recommend as a trustworthy and thorough agent. Thank you we are looking forward to moving into our new home 😊
Hi Stacy, we really appreciate you taking the time to leave us a review. Amazing to see that Andrews have been the best agent you've dealt with in over a decade. We believe communication is key to any working relationship so it's fantastic to see that's been the case for you over the years. Thanks, Rhys
5/5
GoogleThe process of selling a house can be long and complicated, the team at Andrew’s Balham office have succeeded in delivering an excellent, informed and supportive journey trought out. Special thanks to Junior and his team.
Thank you, Alessandro, for your wonderful feedback! We're thrilled to hear about your positive experience with Junior and the team. Your satisfaction is our priority, and we’re glad we could support you through the process. Best wishes , Lisa
5/5
Googleso incredibly happy with the service and my viewing! i had the pleasure of meeting duaa for a viewing and she was so thorough, and so funny, throughout the entire experience! i even forgot i was in a flat viewing at one point - definitely someone who can make any viewing feel like home already.
Hi Celine, Thank you so much for your wonderful review! We're thrilled to hear that Duaa made your viewing experience enjoyable and memorable. Your feedback means a lot to us, and we're delighted to have helped you feel at home. Best wishes , Lisa
5/5
GoogleDuaa Khan stands out as an estate agent who cares about how happy you are with your new living situation and wants the best for you. Thats very rare in the rental market so I wanted to write a good review. Genuinely pleasant person to work with and I wish her all the best.
Thank you, Jake, for your wonderful review! We're thrilled to hear about your positive experience with Duaa Khan. Your kind words mean a lot to us, and we're glad she could assist you so well. Wishing you all the best in your new home!
5/5
GoogleRodrigo has been very helpful in arranging viewings and their response time was very quick. 100% recommend them !
Thank you, Lucas Gabriel Fernandez, for your wonderful feedback! We're thrilled to hear Rodrigo was helpful and responsive. Your recommendation means a lot to us. If you need further assistance, feel free to reach out. Best wishes , Lisa
5/5
GoogleGreat customer service, Rodrigo was very helpful with my enquiry.
Hi Nathan, thank you for your fantastic review! We're thrilled to hear that Rodrigo was able to assist you effectively. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you need further assistance, feel free to reach out. Best wishes , Lisa
5/5
GoogleOur letting agent, Duaa, was always available to help throughout the entire process of renting our new home. We’ve never previously encountered an agent which such a high level of professionalism, keeping us updated at every stage, and this made us feel extremely comfortable and well supported. Thank you very much, Duaa.
Thank you, Valentine, for your wonderful feedback! We're thrilled to hear about your positive experience with Duaa. Providing exceptional service is our priority, and we're glad you felt supported throughout the process. We appreciate your kind words and look forward to assisting you in the future.
5/5
GoogleJust spoke to Rodrigo he was very good in communication. Thanks for your guidance.
Thank you, Muhammad Farhan, for your wonderful feedback! We're thrilled to hear that Rodrigo provided excellent communication. Your satisfaction is our priority, and we appreciate your support. If you need further assistance, feel free to reach out.
5/5
GoogleAfter weeks of searching for a flat to rent with no luck, meeting Shoneil from Andrews was a breath of fresh air! She was so friendly and helpful throughout the process, and her advice about what to put in our offer meant that we got our dream flat! We’re so grateful and would highly recommend Shoneil and Andrews Balham to any potential renters.
Hi Liv, thank you for taking the time to leave us your feedback. It's fantastic to see you've had such a positive experience with Shoneil and the team at Balham, we are so pleased you've managed to get your dream home and hope you're settled in well! Thanks, Rhys
5/5
GoogleI would like to leave a review for Reece Gunn and Andrews Estate Agents overall service. In my experience Reece is a stand out Estate Agent, very professional, polite, organised and respectful. He totally understands it from the customers point of view and it has been a real pleasure dealing with him so far in my property search.
Hi Michelle, thank you for taking the time to write us a five star review. Fantastic to see Reece has been able to support you on your property search and took the time to really understand what you are looking for. Your words of 'Reece is a stand out Estate Agent' really just shows how amazing Reece is! Thank you for sharing your experience and all the best, Laura.
5/5
GoogleRodrigo was very friendly and made the process easy to understand. It definitely makes me want to continue using this company 👍🏻 …
Thank you, Ros! We're thrilled to hear Rodrigo made your experience enjoyable and clear. We look forward to assisting you again in the future! Best wishes , Lisa
5/5
GoogleI had a great experience finding a rental property with Edivania(Di) from Andrews. Di was super to deal with and it was clear she had listened to our requirements carefully once she began showing us properties. It wasn't long before Di found us the perfect property. Di was always fast to respond to any questions along the way, would definitely recommend speaking to her if you are looking to find a property. Huge thanks to Edivania and the Andrews team for your help!
Good afternoon Tessa thanks for giving us a 5 star review! We’re so pleased that we’ve been able to help you with your move and everything that entails. Di
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Andrews Estate Agents's London office has 361 reviews across 1 platform: 361 on Google.
Andrews Estate Agents London is rated 4.8 out of 5 across all 361 reviews, and 4.8 out of 5 on Google from 361 reviews.
Yes. In The Trusted Agent 2026 awards: Andrews Estate Agents, London won Gold.
Andrews Estate Agents London, 2/3 Balham Station Road, London, SW12 9SG.
