Andrews Estate Agents London reviews

★★★★★ 4/5

Google

We had a great experience working with Muhammad. He was incredibly helpful from our first viewing right through to securing our rental flat. He was patient, friendly, and always available to support us whenever we needed assistance. His professionalism and dedication made the whole process much easier, and we felt well looked after every step of the way. Thank you, Muhammad, for all your hard work, we would happily recommend you to family and friends.

K · 22 July 2026

★★★★★ 5/5

Google

I had a great experience with Junior. He was very friendly, and very helpful. Junior is very professional. He knew everything about properties he show me and was able to answer to all my questions. I was going to view only one property, but Junior advised me to view another 2 and I really liked all properties. Would like to say thank you to Junior and Andrews for the great job!

Tahir · 20 June 2025

★★★★★ 5/5

Google

I’ve only had a couple of phone calls with Andrews Estate Agents so far, but what a breath of fresh air! How rare to find someone so easy to talk to and genuinely interested in helping. Duaa was absolutely delightful, bright, kind, and quick to respond. She even rang me straight back with a viewing, which left me feeling really looked after.

Joanne · 20 September 2025

★★★★★ 5/5

Google

I viewed with Andrews in February with Duaa Khan, who kindly showed me around the property and gave me practical information which helped make my decision, and then helped me secure the apartment. Many thanks to Duaa and the team

Ali · 18 March 2026

★★★★★ 5/5

Google

I had a great experience working with Duaa Khan from Andrews. She was professional, friendly, and genuinely helpful throughout the process of finding a suitable property. Duaa kept everything clear and easy to understand, and made the whole experience smooth and stress-free. Highly recommend her service, thank you, Duaa, for your support and kindness!

Ubaid · 20 October 2025

★★★★★ 1/5

Google

What can I say, an overall bad experience. The only saving grace is that I was the buyer so didn’t have to pay the fee. Dealt with the Balham office. First estate agent told me that probate had been applied for (that was in May). After chasing for many months for updates, I was told by someone else that probate had only been applied for in August. Thanks, I made decisions based on that first piece of information. After the first estate agent left, I couldn’t get an answer as to who was taking over. When I was finally told a name (Darius), it was difficult to get hold of him. Never called back. As we got closer to exchange and needed to put the foot to the gas, nothing from Darius. At one stage I was literally begging him to call the 3rd party, several times a day if need be and find out what the hell was going. By this stage, probate had come through but there were 2 queries which were outstanding on sellers side - this is when estate agents shine, this is the time to get sales across the line. What did I get from Andrews Estate Agent and Darius, nothing. Tried escalating to the Manager - apparently there was no one. Spoke to someone called Andrew who was an Area Manager I believe and he seemed to be a bit more clued up and made some calls, called me back when he said he would. Then radio silence. After I didn’t hear back from him, I decided to not bother with them as clearly they were not going to do their jobs and no amount of pleading was going to help. I was calling the 3rd party myself and I even tried to call the Sellers solicitors. Basically I was doing Darius job for him. In the last 3 weeks before exchange, I heard NOTHING from Andrew’s Estate Agent. Finally got an email when I exchanged asking me send the funds - what a joke! I get that probate properties take a bit longer and the seller was using a 3rd party to do the sale so that adds a layer of annoyance. However, you are the estate agent. It is more than you job to just place the advert, you are meant to be chasing, helping with resolving any issues/blocks. I had NOTHING of this from Andrew’s. I would never use personally. Nothing more than glorified admin staff who place the advert on Rightmove and show people around the property (even that is simply is opening the door). Anyone can do that. Shout out to Junior though, he was literally the only person who seemed to listen and called back when said he would. Shame he wasn’t the one dealing with my purchase.

Coco · 26 December 2024

★★★★★ 5/5

Google

I had a wonderful experience with Duaa Khan during my house hunt. He was patient, professional and always willing to go the extra mile to support me. Duaa made the whole process stress-free and kept me updated every step of the way. I truly appreciate him dedication and kindness. Highly recommended.

Lilly · 20 November 2025

★★★★★ 5/5

Google

I recently rented out my property through Duaa Khan at Andrews and cannot compliment her highly enough. Her high standards of thoroughness and professionalism led to finding a tenant and she reassured me every step of the way with ideas and suggestions which made the process less daunting. Thank you Duaa

Javi · 20 November 2025

★★★★★ 5/5

Google

Muhammed was amazing thoughout the entire process of letting a flat for us. His professionalism and kindness was greatly apprecited.

Caroline · 22 July 2026

★★★★★ 5/5

Google

Thanks to Duaa at Andrews Balham branch for her assurance in smooth tradition of tenants and getting the property rented out fast. Thanks!

Mimi · 22 June 2026

★★★★★ 5/5

Google

Thanks Andrews for helping us to find a reliable buyer in a little over a week and over the asking price! Offering competitive fees and a promise of a good coverage of local prospective buyers, we went ahead. There were initially a few teething issues with finalising the sales brochure, but were flexible to listen to feedback. With good photos we lined up over 10 viewings in the first week. Junior accompanied most of these and was attentive and gave good advice. In closing the deal, Andrews were keen to ensure we had a reliable buyer and followed right through to the end. Junior even checked in during his day off to ensure things were finalised in spite of some small complications. I would highly recommend Andrews and feel in very safe hands with Junior! Thanks

Lucy · 23 November 2024

★★★★★ 5/5

Google

Duaa Khan was really helpful and nice

Nana · 28 September 2026

★★★★★ 5/5

Google

I had the pleasure of speaking with Rodrigo regarding finding a house to rent, and I couldn't be more impressed with his service. He carefully listened to all of my requirements and made sure to find a property that met my needs perfectly. His attention to detail and helpfulness made the entire process smooth and stress-free. I highly recommend Rodrigo for anyone looking for a reliable and attentive agent

Ajay · 20 March 2025

★★★★★ 5/5

Google

Muhammad Arslan was helpful, professional, and helped me through my complex situation. I highly recommend him and the agency.

Francesca · 22 June 2026

★★★★★ 5/5

Google

I have been working with Benji from the lettings team to kick off the process of letting out my flat. As a first time landlord, he has been incredible at walking me through the process, being transparent about upfront costs, and flagging things that I needed to be aware of. Communication has been brilliant throughout, and i'm confident that Andrews will find suitable tenants for my property.

Lizzi · 22 June 2026

★★★★★ 5/5

Google

I had an excellent experience with Andrews Agents. As a very busy person, I thought the process was going to take so much of my time. However, since I spoke to my agent, Duaa, she took care of everything to ensure little effort from me. She was incredibly supportive throughout the entire process. She gave me enough time to make decisions after viewing and went above and beyond to help get everything I need provided. The whole team work efficiently, providing clear communications via email throughout and use the best technology to get all my paperwork and payment verified in no time. Andrews made everything much easier and stress-free. I highly recommend their services.

Leena · 22 February 2026

★★★★★ 5/5

Google

Junior was able to arrange three property viewings for us at short notice! He had good knowledge of the properties and was able to answer all of our questions. Although we didn’t put an offer in we will defiantly keep an eye out on the Andrews website! Thank you

Rosa · 20 September 2025

★★★★★ 5/5

Google

We met with Nicole who was wonderfully friendly and kind when showing us around properties. She was informative and helpful with all aspects of the sales. We didn't end up going with a property this time but would highly recommend Nicole if you ever need to find a property.

Philip · 20 September 2025

★★★★★ 5/5

Google

Spontaneously dropped in on the way to a viewing in the area just to talk about renting nearby and Shannae was a great help! Very knowledgeable about not only her properties but the rules and regulations of letting in general, which was an huge relief as we’d been struggling to get some straight answers from other agencies as first time renters. She seemed genuinely interested in helping us navigate the market and providing insights to find a suitable match. Can highly recommend talking to her or her lovely associate Andrew!

Charlotte · 26 July 2024

★★★★★ 5/5

Google

We had a great experience finding a property. Duaa has been extremely helpful during the process. Going above and beyond to make sure everything was well covered in time.

Adrian · 20 February 2026

★★★★★ 5/5

Google

I had a very positive experience with Miss Duaa Khan at the Balham office. She was extremely helpful, responsive and patient throughout the process. She was responsive and reassuring even during the weekend. I highly recommend asking for Duaa, she will do her best to support you.

Najat · 21 September 2026

★★★★★ 5/5

Google

Miss Duaa and her team are outstanding. Fast responses, kept me in the loop at all time and were a pleasure to talk to. Highly recommended.

Stefania · 27 February 2026

★★★★★ 5/5

Google

Rodrigo was amazing***** , he helped me a lots &has been very professional ! Can’t thank him enough ! All the staff are also very helpful , Christian , Richard , David … !

Lynda · 17 December 2025

★★★★★ 5/5

Google

Nicole was a really outstanding and helpful person. As a buyer, she made us feel that is actually some hope of getting a property for our family and I would definitely sell through her.

Shaun · 17 December 2025