Akelius Residential Ltd London reviews

★★★★★ 5/5

Google

Renting with Akelius was very easy and quick! Everyone was very helpful. They helped us a lot with all our questions and requests. Thank you very much.

Laiane · 16 April 2025

★★★★★ 5/5

Google

The flat is built with high-quality materials, and it’s well-planned for a comfortable and luxurious life. Our moving process was smooth, and their team was very helpful.

Kavitha · 16 April 2025

★★★★★ 4/5

Google

Moved in about 3weeks ago and so far can't fault akelius at all, had a viewing with Oliver, he was very friendly and welcoming when viewing the property, they made the hole process very easy and very smooth, 2weeks into the move and had an issue with the parking permit witch lead to 2 fines being sent to myself, I rung and spoke with sophie on the Monday by the Wednesday both fines had been sorted and didn't have to pay, sophie dealt with the hole situation amazingly and can't thank her enough for keeping me updated and doing what she could to sort it out. Only given 4 starts as juts moved in but so far can't fault akelius or Sophie at all.

Chelsea · 13 June 2021

★★★★★ 1/5

Google

COMPANY SCAMS**** This company does NOT do viewings. They put fake adverts up on rightmove and Zoopla. I have been trying to get in touch with Sanna and the office to book 1 VIEWING. 1 VIEWING! Your job as estate agents and lettings negotiators is to do viewings! How do I book it in??? Edit: Okay so you being the Landlords of the property what difference does that make to me? Your negotiators still do not book viewings, how does being a Landlord fix that?

Dreamingmoonstar · 13 June 2021

★★★★★ 5/5

Google

Overall Akelius are more deserving of a 3 star rating in my experience as I found they were very unsupportive, continuously present hurdles for tenants and were unsympathetic given the circumstances of 2020. However, the exception to this was Susan - I can't praise her enough for her help, support and general attitude. On more than one occasion she made a stressful situation so much more bearable and actually took action to resolve problems and offer support. I can't thank her enough - the company are lucky to have her.

Anna · 13 June 2021

★★★★★ 5/5

Google

Had a good experience viewing a property with Oliver, he was promptly on time and cordial showing both places I wanted to see on the day.

Gustavo · 16 April 2025

★★★★★ 5/5

Google

Our experience overall with Akelius has been great - new, well maintained flats in fantastic location for good value. They are serviced regularly and the processes are efficient. Additionally, with rent renewal they have been fair, and particularly Mert Caylak has been kind, responsive and professional.

Tara · 13 June 2023

★★★★★ 1/5

Google

If i could give this letting agency 0 stars i deffinitely would!!!! I have been living here since november 2021 and akelius is a big shame all they care about is increasing their rent prices every year but do not care if something breaks down in the apartment you have to call them for the whole day and force them to come down and fix something they then wont come on the day instead they’ll come down on another day and not even do/ complete their job in a professional way, nothing is ever fixed or done properly their repairs team is absolutely ridiculous. They then email me and ask for £855 acting like i owe them debt for my rent when my rent is all up to date due to the finance team not even being able to calculate how much i pay per month or every six months. You then call the office to make them aware that they’re making mistakes with the rent and the lady who picks up the office phone has an attitude telling me that the finance team will know what i owe them better than my self and that she is saying i owe £855 that i do owe it 🤣 this company is actually HILARIOUS. Why on earth will i pay you £855 out of no where, especially when i have all the proof that i dont owe you guys anything. Looking at your reviews now i know you’re money driven as a company.

Zehra · 13 April 2024

★★★★★ 5/5

Google

Celine and Michael from the letting team has been really helpful and couldn't thank them enough to make the moving process easier. 👍 …

SJ · 16 April 2025

★★★★★ 1/5

Google

I have moved out from my flat 2 months ago and I haven’t heard anything back from property management regarding my deposit process. I have emailed service team and they have said I will hear back by end of the day more than 5 times. I just feel that they are trying to make me give up on my deposit which is not gonna happen. Please give my deposit back.

Jee-eun · 13 June 2022

★★★★★ 1/5

Google

I had a viewing for a flat but the agent, Joshua never turned up. Tried calling several times but no answer, he was simply just ignoring my calls even after confirmation via email of the viewing. I tried to call after an hour and an immediate response! Goes to show how much they respect and value your time. No apologies and no follow up. Please avoid them at all costs.

Divya · 13 June 2022

★★★★★ 1/5

Google

The guy who was showing me around the property was nice, however when you try and contact him he ignores the calls. They say they help people to rent who have CCJs, yet didnt even try and run a credit reference on me and i was as honest as i could be to help my situation. So in effect they have discrimited against someone who has a CCJ but was willing to move in within a week of viewing. Shame on you. Also Gwalior House has renovations until 2020 so there will be alot of noise and distuption if you plan on living there. When you call them to speak to a manager/leader, they say thats information they cannot give out. One person says one thing another one says another. I have also heard from neighbours around the area that they send bailiffs to peoples doors for unpaid rent and letters stating people have not paid their rent.

Nazzy · 13 June 2020

★★★★★ 5/5

Google

Our experience with Akelius Residential Ltd was extremely nice.The paper works for renting the property was fast and super easy. Special thanks to Naim and Diana for fast reply and helping us to sort the problems and providing clarification for our doubts.

Cyril · 18 July 2023

★★★★★ 4/5

Google

I had a good experience with Arkelius team. Reasonable response time.

Vladimir · 16 August 2025

★★★★★ 1/5

Google

The single worst agency I have ever had the misfortune to deal with in 15 years of renting. Their letting agents are deliberately deceptive, scheming and change their terms and charges randomly to make renting from them a stressful nightmare. I lost sleep, and my mental health took a hit from having to write email after email to resolve outstanding issues. I was handballed from agent to agent, having to cover old ground and manually send over emails from their own staff proving that had made promises that they would then deny making. They are run only to buy buildings and turn more profit by squeezing their tenants for made up fees, rental increases and ultimately leaving no option but to move out. I can see they respond to reviews on here asking for people to email their service@ email address, well speaking as someone who wrote essay after essay to that inbox, don't bother. They are just doing it for show on a public platform. AVOID AKELIUS BY ALL COSTS.

Brodie · 14 June 2019

★★★★★ 1/5

Google

By far the worst agency in London. I enquired about a property a few months back I hadn't heard back so I called, I was told by the front house receptionist that we were able to book a viewing for the following Monday. My partner and I both took off the day specifically for house hunting. The receptionist took our details down and explained that we would have a follow up text and call to send us the full address. We waited and come Sunday we didn't receive anything, so I called and texted the mobile number for the viewing agent. She then read the message and ignored. Monday morning NOTHING happens. Our day was wasted and a holiday day from work was gone to waste, fast forward a few months we enquired about another 3 properties and the exact same thing happened again. They constantly ignored and never fell through with any of what they said; I complained 3 times and they just said sorry and didn't fix any of what was wrong. They had the best looking properties but they do not answer or help, so don't even bother using this agency and don't bother trying to ring up. Yesterday I was given a phone number of the viewing agent for 2 properties. His name was oliver and we sent a message as well as left a voicemail on his personal mobile and we have heard absolutely nothing back so we have luckily found another agency who did a similar property in the complex and we heard back within 45 minutes of messaging them. DO NOT USE THIS AGENCY THEY ARE HORRIBLE !!!!!!!!

Matt · 14 June 2019

★★★★★ 1/5

Google

I wish I could forget my time renting from Akelius as it was the worst tenant experience I've ever had. They will take weeks to reply to emails and no one ever seems to actually be working in the office, but they are very quick to charge you. Everyone who works there is rude and even though the flat was a good fit for me I could no longer live there with all the issues and the lack of respect. The final nail in the coffin was that when we were moving out they finally started changing the windows and other defects that we had mentioned over a year ago. STAY AWAY

James · 14 June 2019

★★★★★ 4/5

Google

Overall a very positive experience. Very friendly and helpful staff. Only slight issue would be sometimes communications were a tad confusing, but Niam and Diana were very helpful on follow up emails.

Jack · 14 January 2024

★★★★★ 1/5

Google

DO NOT USE at any time this company, they act professional until you rent one of their properties, they make false promises just so they can make a rental/sale, then the truth hits, they will ignore you, ignore hazards, forget promises and they use in all their properties the worst possible materials, like paint that rubs off when you try to wipe it with a cloth or sponge and then they charge you for decorating the whole house (1300GPB they kept from our rent and 1150GBP from another tenant in a different property). Please do not trust the 5 star reviews as those are PAID people in majority. Ask around and search the internet about people and experiences with AKELIUS all over the UK.

Avgoustinos · 14 June 2018

★★★★★ 1/5

Google

The worst agency i have dealt with, they ignored our issues, lied, had hazardous issues unresolved in the building(a porch with hanging wires while water was dripping through, they said it will be fixed in 2 weeks and it wasnt in 2 years), didnt check anything until last minute (less than 24 hours before we had to give the keys), and even if we wanted to attend to their unreasonable requests(they used watered down paint at the flat as a result if you tried to wipe the walls the paint was coming off and they kept 80% of the almost 2k deposit, they charged us for cleaning when we left the place spotless and we were cleaning 4 days in a row and they also charged us to throw stuff that was already there when we moved in), they did not allow us as we gave the keys to them....16 hours before we were about to leave. We have raised a deposit claim and a Council claim for their negligence to repair hazardous wires with water running through. All in all AVOID using this agency at all costs, Akelius is the reason that finding a flat and treating tenants as human beings is impossible. I will be letting more and more people know about their shady ways and i would also advise you to read reviews online beofre renting or buying anything from them

Avgoustino1983 · 14 June 2018

★★★★★ 1/5

Google

Worst experience ever. I would not recommended this company to anyone. The communication levels within the company let alone with the tennants is absolutely appalling. I handed back my keys at the agreed date and was told my deposit would be refunded in 10 working days, only to get a phone call and an email stating that this has not been done, which by the way was on the 10th working day. I rang the office to confirm that this had been done and wanted to know when my money would be refunded. The office then told me that they needed to send me a form and that I should fill it in and send it back before they could release my funds, which by the way was now into the 11th day. I had the property professionally cleaned the day before I moved out which was passed by one of their inspectors, only for the charge of not having it cleaned professionally was deducted from my deposit. In the end all was resolved but not without the exchange of me shouting down the phone, which had I not done who knows how long I would have been waiting for. Their properties are indeed beautiful but avoid these cowboys like the plague

Earll · 14 June 2018

★★★★★ 1/5

Google

Their customer service is beyond bad! I've been trying to contact them for a month, then have to go to their office to talk about the property I was interested in. Because I was new at my company they asked me to pay for 6 months in advance even though I had no probation period. I agreed, and their faces were priceless, I don't know if they assumed I'm poor because of my nationality or age but that was the most racist experience in my life! After a long talk, they promised to give me a call when the agent was free (in a day or two)...another month went by. Absolutely not a reliable company.

Anna · 14 June 2018

★★★★★ 5/5

Google

Great experience with Naim and Julia, was well coordinated and team was responsive.

Lavi · 16 June 2025

★★★★★ 5/5

Google

Sheree was a wonderful associate of Akelius. She has been professional and kind in dealing with all of our enquiries.Truly deserves 5 STARS! Our property is wonderful and Akelius really do know how to make something truly special. Other reviews with slow response times after moving in do resonate with us and this is some thing we believe Akelius need to work on.

Michael · 14 June 2018