Akelius Residential Ltd London reviews

★★★★★ 5/5

Google

Sheree Lanihun was my Lettings Negotiator, very professional and knows the product. I'm from Paris and new in London. Sheree fully understood my needs, interrogations and took time to explain to me how things are working, the contract, all the relevant details. The flat is great, clean, the layout is great. I visited 15 flats before in 2 months. Akelius didn't renew only the flat but the all building and it makes the difference. I'm very happy with my flat in Cornwall Mansions Kensington. After visiting 15 apartments I made an offer which was unsuccessful. Of the 15, 70% were unsanitary or damp or poorly maintained, poorly insulated. Akelius buys buildings and completely renovates them. I was looking for something clean, well insulated and well arranged because apartments are small in London. I recommend their products, the price-performance ratio for London is correct from my point of view.

Charles · 14 June 2018

★★★★★ 1/5

Google

Avoid avoid avoid. In particular avoid JOSHUA OGUNLEYE, 'lettings agent'. My sister rang me yesterday knowing I'm on a flat hunt. and Thank God she warned me to avoid this individual and his 'firm'. From sending emails at 11:30pm and expecting an answer, informing her over the phone 'lower level flats are better because they are cheaper', to condescending, patronising, sexist emails, with no salutation... my sister being the highly professional and very experienced person that she is, avoided meeting this individual in person and let him know by email what she thought of him and his 'conduct. He is a blatantly ignorant non professional unqualified individual who has no LISTENING ABILITY. Someone, somewhere, with an equally inflated view of themselves told him he's wonderful but that person LIED. Would you rent from any person that treated you like this before you've even viewed? Plus a tip to tenants.. when you see an ad implying a whole block of flats 'one private landlord' BEWARE. Judging by the other reviews we've read here, we are sorry for the people who did go on to rent from this firm (clearly 'Akelius maintenance' same 'quality of service' i.e unskilled unprofessional and reading below, in some cases, dangerously negligent) but we feel sure the people that trustingly rented from these individuals will move on, remember the bad experience , deal inly with professional agents in future and pass the word on to avoid avoid avoid. In view of my sister's experiences plus what I've read below, the one word that I think most appropriate for this firm is 'CHEAP'

Christine · 14 June 2018

★★★★★ 5/5

Google

Joshua Ogunleye of Akelius has to be the best letting agent I have ever dealt with, he transcends his position helping myself and wife with all the information we required and I'm very inquisitive. He was very patient with us which isn't a quality general found in letting agents as most spend their time rushing you into committing with them, Joshua spent his time listening to what we required and executed our needs perfectly. I would recommend Joshua Ogunleye of Akelius services, he is a genuine 5star agent.

Junior · 14 June 2018

★★★★★ 5/5

Google

Positive letting experience with Akelius: From the start, the viewing of the flat went very well. We dealt with Alban as our lettings agent, who was very helpful in showing us around, describing the property, and explaining in what consists the entire process of renting with Akelius. He has been very responsive ever since, which is very reassuring. Alban then put us in contact with Kaomi, who took over the lettings process. Kaomi was a very good communicator. She sent us instructions along the way, kept track of the entire referencing process, and was very prompt in answering our queries. Kaomi also helped in mediating the communication between us and the referencing company, which made it less stressful. Thank you, Alban and Kaomi!

Andreea · 14 June 2018

★★★★★ 4/5

Google

Have had some problems with Akelius themselves as it seems you have to be forwarded on to many departments/companies depending on what type of query you have, and sometimes which person/company to contact is unclear, even to Akelius representatives. Very convoluted ways to solve the simplest query/fault. However, I must say that Sheree has been great in getting us moved in. She has recognised where problems have occurred (due to Akelius' outsourcing) and solved them herself, and has been approachable and informative since the move in!

Michael · 14 June 2018

★★★★★ 5/5

Google

Both Sophie and Cristina are very professional and lovely, and when it came to moving out, Sophie in particular could not have been more helpful, kind and understanding. Sophie is truly a gem! Akelius are lucky to have her, as she gets things done, but is humane in the process. A very rare find amongst property managers! I only have good things to say about Akelius. Renting from them was not only a pleasure, but a HUGE step up from the previous company that owned the building.

Naomi · 14 June 2018

★★★★★ 4/5

Google

Firstly, for Sheree Lanihan and Colette Smith - full marks, 10 out of 10! We contacted Akelius on Monday, and we moved into the property on Saturday, entirely due to the kind efforts of these two. Sheree, the Lettings Negotiator, showed us round the flat on the Monday evening, and discussed the options we had as there were two available properties in the same building. She then continued to reply to texts and emails over the next few days, even thought we found out she was off work due to sickness, she still made sure we were sorted. Colette, Lettings Administrator, managed to help us pull together all the relevant documentation in near record time for us to be able to move in as quickly as possible. She was always friendly, helpful and available to speak to, and kept everything running smoothly even while we were feeling stressed with trying to organise everything. I would also highlight that when we visited the Akelius offices to show identification documents, every single member of staff that saw us in the reception while we were waiting for the person we needed to see stopped to ask if we had been seen, they didn't ignore our presence and assume someone else was dealing with us, which was nice. So far, we are really enjoying the new home; the only bits we would say could improve that we have noticed would be some communication about the property before moving in; for example we didn't know the code to open the gates which was a problem with all our stuff in a van, and the keys were handed over by the inventory agents who didn't have this information either - we had to keep asking other residents until we found someone who knew. We have also had a couple of minor maintenance issues early on and the online account for reporting this doesn't seem to move that quickly. On the whole, a good experience so far, and Sheree and Colette were excellent to deal with!

Inês · 14 June 2018

★★★★★ 5/5

Google

We have recently renewed our agreement with Akelius (after two years) and Ilona has been absolutely fantastic! Very polite, attentive, efficient and kind. A joy to deal with! Thank you very much for such an easy and pleasant experience.😊 Thank you to Akelius for always making sure everything is always taken care of, excellent service.

Qai · 13 June 2023

★★★★★ 5/5

Google

One of the best and easiest rental companies to ever work with, they are fast responding as well and making sure that everything they say or give you is in the most fullest detail's.

Briland · 16 April 2025

★★★★★ 1/5

Google

Stay away from this company. Their referncing website had alot of issues and glitches. I told them this several times. They took my holding deposit and rejected my refrencing. Terrible experience.

Amir · 16 May 2025

★★★★★ 1/5

Google

Be aware that at the renewal, they don't negotiate but instead, they impose their conditions on the rent and tenancy period and threaten to evict you if you don't agree. All the emails are very intimidating, which is not surprising considering other reviews about their lack of professionalism.

M · 24 September 2024

★★★★★ 5/5

Google

Akelius is a very good property management company, with efficient and reliable services. I’m happy to have lived in their property for a year, and will carry on. I’ve been in contact with Mert & Sigrid who are very nice. Their maintenance and contracting company Streamline is also very good and gives professional assistance.

S · 13 June 2023

★★★★★ 1/5

Google

Called regarding a property and someone took my details and said they'd get back in 24h. 48h later, still no response. Call back and get given a mobile number for a specific colleague, which did not answer phone calls or texts. Called back again and said "sorry you just have to wait". What sort of letting agents are you, where you cannot handle enquiries???

James · 15 November 2023

★★★★★ 1/5

Google

I’m usually not a person to leave any type of bad review however in this instance and almost 4 whole months of begging I have no choice. Akelius have made my first moving out experience a more challenging one than it should be. Back in July my studio flat flooded due to the severe rain & a problem with the building pipework, lucky for me this managed to happen twice in the space of two weeks!! And what did Akelius do about it? ABSOLUTELY NOTHING! Streamline told me to send pictures about 3 times which again resulted to nothing. My whole flat was covered in mould I was promised a dehumidifier and nothing. Due to the mould I ended up being severely sick for about two months and I expressed this to Akelius and streamline and again nothing! And to put the cherry on top because our hallway had also flooded we have a severe case of Drain flies which is not fun! They enter your house as soon as you open your front door. Again I was told to send pictures and shock nothing has been done. The only way I got a response was when I threatened to withhold my rent and then they eventually stopped replying. If you want a good remting experience please don’t bother with Akelius as long as you pay your rent they don’t care about what happens! Sadly for me they are the landlord of my building. I’ll attach pictures of the flies, damages & the law so you can all see🙂NegativeResponsiveness, Quality, Professionalism, Value

Alexis · 13 June 2022

★★★★★ 1/5

Google

PLEASE READ THE REST OF THE REVIEWS BEFORE RENTING WITH THEM: Before you rent everything seems easy and nice, once you move in forget about them if you have any issue, expect them to be rude to you, ignore you and demand you to fix things by yourself. They will give you the apartment not fully cleaned and expect you to leave it in better condition than when you entered, and will deduct money from the deposit for minor and insignificant things. Please don't rent with them and let them go bankrupt which they deserve given how unprofessional and greedy they are.NegativeResponsiveness, Professionalism, Value

Ruben · 13 June 2022

★★★★★ 5/5

Google

They offer excellent customer service. Mert Caylak has been extraordinarily wonderful in renewing our agreement. Highly recommended.

Muhammad · 16 October 2023

★★★★★ 1/5

Google

When enquiring about a flat they have in Rightmove the lady said: "If you are selected we will contact you for a viewing". She then just took my phone number and name! Felt like there is a committe that will sit together to decide and only based on the name! You are not doing a favour to rent a flat you are offering that is a business

Amir · 18 July 2023

★★★★★ 5/5

Google

This was our first time renting in London, so I don't have a lot of experience, but I had a great experience working with the Akelius Team, especially with our letting manager, Ilirjana. From the moment I contacted them, they provided excellent service. The team was professional, knowledgeable, and responsive. I highly recommend Akelius for anyone looking to rent a property.

Oksana · 15 November 2023

★★★★★ 5/5

Google

Extremely helpful and lovely staff! 100% recommend. Big thanks to Diana and Joshua!

Maheen · 16 April 2025

★★★★★ 5/5

Google

Akelius have been super helpful in the entire renting process, as a new tenant they have also been super accommodating and making sure I feel comfortable in my new home. Big shoutout to Michael, he has been nothing but helpful and super professional through all my interactions with Akelius.

Aadhaar · 13 June 2023

★★★★★ 1/5

Google

I would give no stars. First time dealing with this company and the last. Avoid like the plague. Given the run around all week. Having to chase the lettings agent numoruos times to get a viewing booked. Not reciving a call back. Or comfirmation of viewing booked. Being told I would have to contact another agent concering other properties rather than an e-mail being sent about my enquire very unprofessional its like nobody works for this company. I'm in full-time work and had to take a half day off :( before the viewing time I sent a message to the agent letting them know I was enroute seconds later I recieved a call stating the agent had got a puncture "another excuse" After chasing them to get the viewing set up and its friday "shocking!" Truely worst experience, I hesitate to think what this company is like as a landlord, if this is the way a prospective tenant is being treated. GOOD CUSTOMER SERVICE COSTS NOTHING.NegativeResponsiveness, Quality, Professionalism

Lainie · 28 August 2021

★★★★★ 1/5

Google

TERRIBLE SERVICE! Don’t ever rent with this agency. One star is too much for the service I’ve received from them. Have been living without the heating for a month now, internet and TV not working and agency is not doing anything about it. Just save yourself the trouble and don’t rent with them. Absolute SCAM. I regret ever coming across them. The worst customer service in the world. They have been ignoring our emails for two weeks. Can’t wait to end the contract and never hear back from them in my life.NegativeResponsiveness, Quality, Professionalism, Value

Sara · 28 August 2021

★★★★★ 5/5

Google

Akelius is probably one of the best agency ive come across, very professional and helpful. Moving in has been stress free and super easy. Especially Joshua one of the managers at akelius has made my experience exceptional and has communicated with me and every step of the way.

Precious · 13 June 2023

★★★★★ 5/5

Google

Very good, nice and trustworthy company. Their mode of communication is very effective and understandable. They are customer - friendly. Their services are top-notch at its best.

Olatunji · 16 April 2025