Akelius Residential Ltd reviews

★★★★★ 1/5

Trustpilot

Avoid Akelius at all costs!

We moved into this flat only 8 months ago and we're already exhausted of dealing with Akelius and Streamline. The problems started on day 1, with the washing machine broken. Even though the flat had been empty for a while, they only changed it two weeks after we moved in. Among quite a few other issues, we had mould in the winter and the specialist told them the foggy windows were contributing to it and should be changed. That was February. Streamline sent the same guy twice to take the measurements and then said they'd need to install temporary windows. Now, in June, they sent another person who didn't know which window panels to change and had only 3, when we need to have 5 or 6 changed. So he simply left. It's impossible to get hold of them on the phone, and they always end up sending an email apologising and rescheduling the works for the umpteenth time.

Carla · 12 June 2026

★★★★★ 5/5

Google

Oliver and Diana were incredibly supportive throughout my home search, and I’m genuinely grateful for the experience. I was out of the country when I was looking for a property, but Akelius made the whole process smooth and straightforward despite the distance. Oliver helped by arranging and guiding me through an online viewing, which made it easy to move forward with confidence. From that point onwards, Diana handled everything with exceptional professionalism. She made sure all my documentation was completed promptly, and she went above and beyond to help me finalise the agreement quickly because I needed the documents for my visa application. She made it happen without hesitation. Whenever I reported an issue or something wasn’t quite right, Diana arranged maintenance the very same day. What stood out most was that she didn’t just raise the request, she followed up until everything was fully resolved. That level of care, responsiveness, and professionalism really made me feel welcomed and supported. Thank you, Oliver and Diana, for all your help and a special thank you to Diana for being so proactive and reliable throughout. I wish you all the very best for continued success.

Shaahin · 16 February 2026

★★★★★ 5/5

Google

We’ve been living in a beautiful and spacious apartment in Sidcup managed by Akelius for two years. Despite being a conversion, the building feels fresh and modern. We would like to extend our most sincere gratitude to the maintenance team of Akelius and their Property Manager, Miss Joanne Tien. Joanne is not only helpful but also incredibly efficient, she responds quickly to requests and ensures everything is fixed promptly. Our recent repairs were completed seamlessly, allowing us to enjoy our home without any stress. Excellent service!

Sidney · 16 February 2026

★★★★★ 5/5

Google

Kyle has been nothing short of incredible throughout the entire process. My girlfriend and I were moving into our first flat together, which is a huge milestone, and Kyle really understood how important it was. He took the time to get to know us both and to understand exactly what we were (and weren’t) looking for. He worked tirelessly to answer every question we had, guided us through the options at Akelius, and got us genuinely excited about a property that turned out to be perfect for us. He then handled all the paperwork seamlessly and made what is usually a stressful process feel simple and straightforward. I would 100% recommend Akelius and especially Kyle. He’s honestly given us an early Christmas present by helping us find a home we both love!

Ben · 16 January 2026

★★★★★ 5/5

Google

I had a great experience renting my flat through this agency. I only viewed the flat remotely before renting it, and it turned out to be exactly as expected- very clean and exactly as shown. Kyle was my negotiator and everything went smoothly from start to finish: communication was clear, quick, and helpful throughout the whole process. Julia and Kyle have both been incredibly responsive and supportive with any questions I’ve had. No issues so far, and I’m very happy with the service. Highly recommend!

Nadia · 16 December 2025

★★★★★ 1/5

Google

I have been experiencing ongoing issues for almost three months, and unfortunately, they are still unresolved. Communication has been very poor throughout this time. On several occasions, maintenance appointments were scheduled without proper notice or were cancelled without informing us, meaning time was taken off work for no reason. There is also no clear point of contact. Calls often come from withheld numbers, so you cannot return them, and when staff are unavailable, there appears to be no cover or follow-up. At times engineers arrived without being briefed on the problem, leading to repeated visits with no progress. As a tenant, this situation has caused a lot of inconvenience and frustration. I had hoped for more consistency and accountability in handling repairs and communication. Based on my experience so far, I cannot currently recommend this agency, and I hope they review their internal processes and customer support.

Claudio · 16 November 2025

★★★★★ 3/5

Google

The lead up to renting was good. Saw an advert, told to email to arrange a viewing (even though ad said to call) after two days, got the viewing. Experience with Naim was great, arrived on time, everything good, contract and papers completed promptly. Flat was not the same as shown on pictures but still perfectly nice. During tenancy i had some troubles with ants, which to their credit they took seriously and arranged pest control quickly. Now after the tenancy has ended - shambolic is the only way to describe it. It’s been almost 6 weeks since Ive moved out, they stopped responding to emails about deposit (which they have agreed to return in full), they only just released it from deposit protection scheme two days ago - still no bank transfer in sight. Very poor note to leave on

Roxy · 16 November 2025

★★★★★ 5/5

Google

Dear Team, I would like to share my positive experience with Akelius. I moved into my new home about a month ago, and everything has been great so far. The only issue I encountered was with the parking space, but thanks to Leanna, the manager, it was resolved quickly and professionally. I truly appreciate her prompt assistance and professionalism, we are very happy with the outcome. Thank you so much, Leanna!

Julia · 16 October 2025

★★★★★ 5/5

Google

I recently rented a flat through Akelius and had a very smooth experience. Kyle has been extremely helpful from the beginning, professional, friendly, and always quick to reply to any questions I had. He kept me updated throughout the whole process and made everything simple and stress-free. I really appreciate his support, and I’m very happy with the service I received. Highly recommended!

Fion · 16 December 2025

★★★★★ 5/5

Google

Finding a place to rent in London can be a real challenge - we've all seen those listings that look nothing like the actual property. But with Akelius, the experience was completely different. I viewed several of their apartments, and each one matched the photos and descriptions perfectly - no surprises, just what I expected. I'm now happily renting one of those places 😍 and honestly, what made the whole process even better was the team behind it. They were responsive, helpful, and made everything feel easy. A special shoutout to Naim - you made the journey smooth and stress-free. Thank you! In short: I’d definitely go with Akelius again and wouldn’t hesitate to recommend them to friends.

Deimantė · 18 June 2025

★★★★★ 5/5

Google

I want to express my heartfelt thanks to Kyle at Akelius Residential Ltd for his impeccable assistance. Although I haven’t yet found the right flat, Kyle’s patience, professionalism, and warm presence have made the search much easier. He communicates clearly, shows genuine empathy, and truly understands what I’m hoping for in my next home. A pleasure to deal with, highly recommended!

Giulia · 16 November 2025

★★★★★ 5/5

Google

A huge thank you to the Akelius team for helping me secure my new home and continuing the wonderful service! From the beginning they have been on top of everything, answering questions, concerns and queries. The process itself was extremely straightforward, easy and quick to follow. With their help, everything has been seamless. I have been at the property for a couple of months now and they are always around to help and answer any questions or queries. They have even checked in a couple of times to ensure everything is going well! So a huge thank you Joshua, Celine, Julia, Bianca and the wider team for everything you have done so far!

Serena · 16 April 2025

★★★★★ 5/5

Google

I want to extend my heartfelt thanks to Ilirjana, who played a crucial role in helping me secure my home. She was absolutely fantastic during the flat viewing - such a pleasant and professional individual! Her efforts and demeanor truly made all the difference, and I genuinely believe she’s the reason I was accepted for the property. Please give her a well deserved shoutout! I also want to recognise Diana for taking care of the admin work. She was a great communicator and made the process so smooth 😊 What a lovely team! I’m incredibly happy and grateful for their support. Fatma S

Han · 16 April 2025

★★★★★ 5/5

Google

I had an amazing experience renting with Akelius Residential, and I have to give special thanks to Ilirjana for making the entire process so smooth and stress-free. From the very first viewing, she was incredibly professional, friendly, and attentive to every detail. She made sure all my questions were answered and kept me informed at every stage, making the whole renting experience seamless. It’s rare to come across an estate agent who genuinely cares and goes the extra mile, but Ilirjana truly did. I couldn’t be happier with my new place, and I highly recommend both Akelius and Ilirjana for anyone looking for a hassle-free renting experience. Thank you so much!

Viktor · 16 April 2025

★★★★★ 5/5

Google

From viewing the apartment to moving in, the whole process has been very professionally and efficiently dealt with. I would like to thank you Michael (Lettings Manager) for his kindness and helpful approach in the viewing and Celine (Lettings Administrator) for being so supportive and doing a marvellous job in ensuring all my paperwork are efficiently and speedily handled. Both of them are an asset to the company.

S · 16 August 2025

★★★★★ 5/5

Google

We had an amazing experience with Naim as our letting manager! He was incredibly responsive and always had practical solutions for any issue that came up. His calm, friendly, and professional approach made the entire process smooth and stress-free. No matter how many questions we had, he was always patient and helpful. It’s clear that he genuinely cares about his clients and is dedicated to delivering top-quality service. We highly recommend Naim! From Ernela & Blerntian

Blerntian · 16 May 2025

★★★★★ 5/5

Google

I trust all the workers in this office because they respond quickly and have high skills and experience in dealing with clients, especially Sophie, as she finds solutions to all difficult things. Special thanks to Diana and Naeem. It was a positive experience with everyone. I highly recommend them I would like to mention Diana who works in the office. She was very cooperative with us and her dealingswas easy and uncomplicated. Thank you all. MAJID

Majid · 16 April 2025

★★★★★ 5/5

Google

Akelius was suggested to me by a friend so I enquired on a property. Kyle was a great communicator and had a focused approach to my requirements. He was also transparent and honest. These are qualities that I appreciate from an agent when trying to navigate the London rental property market. Thanks Kyle!

Fom · 16 November 2025

★★★★★ 5/5

Google

Smooth process overall! Albeit some delays in responses, but still within reason - totally understandable as I can imagine the busy-ness and workload during the summer peak. Overall, I was able to move in quite smoothly and stress-free. Shout out to Michael and Diana for catering to all my annoying questions and requests.

Czarina · 16 November 2025

★★★★★ 5/5

Google

I had a great experience with Akelius Residential Ltd. Kyle is professional, responsive, and made the whole process of letting my flat smooth and stress-free. They kept me informed at every stage and were always available to answer any questions I had. I truly appreciate their efficiency and support, highly recommended!

Marika · 16 October 2025

★★★★★ 1/5

Google

1. reached out about a flat.. heard back super quickly 2. got in touch with person overviewing the flat and got dry responses 3. called directly to akelius HQ see the flat, hoping to bypass the person who was terrible with responses, booked a viewing. 4. 1 day before the viewing " i don't have the keys" but I'll be in touch ( the same person who I was originally speaking with) 5. I continue to follow up as i'm interested and get ghosted after asking for next steps 6. the flat is still on the market and the rent is even reduced??? terrible customer service.. what a shame as the flats on offer are quite nice :(

Vanessa · 16 February 2026

★★★★★ 5/5

Google

I want to thank Kyle for his support getting my flat and also assisting me when I was locked out! By pure luck he saved the day within minutes…something that could’ve easily turned into hours, became a simple task. Thank you again! He’s a superstar.

Keagan · 16 October 2025

★★★★★ 5/5

Google

My experience with Akelius has been nothing but awesome. The team were in constant touch to provide updates on the application process. Everything was smooth and I was able to move into my apartment. Thanks to Diana and all the other team members for your assistance.

Alhassan · 16 July 2025

★★★★★ 5/5

Google

Sorted out my first rented flat with Akelius, and extremely happy with the process and support during the period. Diana and Oliver were very useful and I couldn’t have done it with them.

Max · 16 November 2025