Akelius Residential Ltd London reviews

★★★★★ 5/5

Google

For lack of availability and slight delays, in the end we decided we would have been compromising too much to settle for an option that we did not like in the first place. However, the service provided by Ilirjana has been nothing short of exceptional. She's always prompt to address our queries. She's suggested alternatives and been kind to divert us to other properties outside of her portfolio. Thank you Ilirjana. We look forward to updates on new offerings.

Joel · 15 December 2023

★★★★★ 4/5

Google

I found my current flat with Ilirjana and everything went pretty smoothly. There was some trouble regarding my furniture but Ilirjana was great and found a way to solve it as fast as possible.

Sandra · 16 September 2025

★★★★★ 5/5

Google

Akelius have been exceptional. The whole team has been extremely responsive, understanding, and empathetic whilst pragmatic in reaching solutions. Joanne has been a fantastic help and really responsive to everything we’ve needed. Monica was also outstanding - the whole team is great & I highly recommend!

Will · 16 April 2025

★★★★★ 1/5

Google

Poor service from AKELIUS residential. I made an enquiry on a flat they had to let. I called their phone number multiple times to register interest and arrange a viewing. No one answers the phone and the automated message advises to make an enquiry via email in order to arrange a viewing to which I did several times with no response. A week later I can see on Rightmove that the property has been let. It would’ve been nice to at least be acknowledged even if the property was no longer available.

A · 16 September 2025

★★★★★ 4/5

Google

Diana and Oliver were very polite and professional on the phone and in person . When I called to ask questions they respond very nicely and explain what I needed . Keep up the excellent work.

Ama · 16 July 2025

★★★★★ 5/5

Google

Great agency! I was urgently looking to relocate and they were quick to respond. Michael and Celine were super professional and helpful. Michael went out of his way to make sure I could move in the lovely property as soon as possible, they made the process very easy and fast. There was a problem with the heating when I first moved in. In less than 24hrs Michael and the maintenance team had solved the problem. 5 Stars for the great service and customer service, definitely recommend! :)

Camilla · 13 June 2023

★★★★★ 5/5

Google

We had a good experience with Akelius so far. The team has been very professional and responsive to our multiple requests, especially Ilirjana. I recommend the agency which is more professional than most individual landlords.

Yousra · 16 June 2025

★★★★★ 1/5

Google

Stay away from this company, they have no respect for their customers. It's not easy to get permission from my workplace. (I'm a teacher) I had to take permission and go an hour away to look for a house. And when I arrived, the person from the company told me he( Naim his name ) had forgotten the key. But he was waiting to show the house to other clients. I told him I had to get permission with great difficulty and that I had come an hour from home. And he told me it's not him problem. He said he don’t care. He asked me without any shame why did you come if it was far away. If company officials ask me to prove it, I can definitely prove it if there are audio recordings. I didn't want him to get out of this easily so that he could never treat anyone like this again and I told him I would tell other customers about it. He said he would call the police, and I said, "Absolutely." I said I won't leave here and I'll tell everyone. Knowing the police's attitude towards criminals, I knew they wouldn't do anything, but I didn't want Naim to ever treat anyone like that again. As someone who was born here ( he ) and has just arrived in the country, he shamelessly tried to insult my English. I know 4 languages ​​and everyone understands me. It's normal to have an accent, it's not my native language. Mr. Naim, if you'd like, let's compare our university and master's degrees. Do you have a face? But I don't find this kind of behavior strange because it is specific to ignorant and undeveloped people like you. I hope you try to be more polite to the people you put in a difficult situation next time. At least offer them a taxi. It's a gentlemanly gesture and an unwritten rule of etiquette. I expected you to do that. If you had done that, I would have said no, no thanks, and left. But you don't know the rules of etiquette. Akelius, I wonder how you keep such people in your institution. Irresponsible, rude, and unethical. Shame…

Mitzia · 16 July 2025

★★★★★ 5/5

Google

Lovely experience with Akelius Residential. The team was professional, friendly, and went out of their way to make the moving process smooth and stress-free. Everything was handled efficiently. Big thank you to the whole team at Akelius!

Jan · 25 April 2025

★★★★★ 5/5

Google

I’m leaving this review after living in the property for about a month. All the staff have been incredibly friendly, and the whole proces, from signing the contract to aftercare, has been well-organised and professional. From what I understand, the flat I’m renting was refurbished by the company before being let out, and it really shows, they seem to know exactly what tenants need to feel comfortable and at home. Even if I move to a different area in the future, I would definitely like to continue renting through them.

Hyuksang · 16 June 2025

★★★★★ 5/5

Google

Ilirjana , "I had an excellent experience with this service! From the moment I reached out, the team was incredibly responsive and helpful. The quality of service exceeded my expectations, I was satisfied. Everything was delivered on time.thank you

Omar · 20 March 2025

★★★★★ 5/5

Google

I had the best experience! Lovely staff, Kyle was very helpful and one of the best agents i would say!

Bella · 16 October 2025

★★★★★ 5/5

Google

I want to thank Diana for being so fast and cooperative- she dealt with our parking agreement very quickly as our request was very last minute.

Aya · 16 August 2025

★★★★★ 5/5

Google

It was an absolute pleasure doing business with Akelius. Very no-nonsense approach, clear and timely communication. I've had all my questions and concerns addressed appropriately and promptly. Special thanks to Naim for his friendly demeanor.

Victor · 16 April 2025

★★★★★ 1/5

Google

Booked a house viewing and received confirmation.Travelled two hours and was waiting for almost an hour at the property.The agent ‘Michael’ cut my calls and didn’t answer.I rang Akelius and was told somebody would get back to me as they would try to get hold of somebody.Nobody got in touch and I ended up having to call Akelius to inform them I’m leaving the property.Extremely unprofessional.

Sharon · 16 October 2025

★★★★★ 1/5

Google

Only positive was the letting manager. The flat (studio) has had numerous repeated issues of mice. Reporting it 3 times (everytime the bin chutes are broken so it seems to be the cause and there’s clearly an entry point which they should’ve fixed after the first time), only to then be told the pest control found “no evidence” of activity from the previous time. I have multiple pictures, one they also CAUGHT a mouse but this doesn’t count as activity by their standards. It has been a total of nearly 3 months of not being able to live at the property as it is a studio and unhygienic and disgusting, they put florescent liquid to see where the mouse was going - ALL OVER THE FLAT. But this counts as “no activity”. Appalling service. Took 2 weeks for them to reply to arrange pest control after I had to email them AGAIN so again more time I haven’t been living there yet paying rent and received NO compensation after requesting this considering it isn’t inhabitable and the cause is THEIR fault.

Gracie · 16 May 2025

★★★★★ 1/5

Google

Decent marketing and renting process, but the main goal is to sell and let you property, then Akelius doesn't care about you and your problems. I'm currently waiting for 11 months to fix simple issue. Support line will suggest engineer visit in weeks even you ask for urgent help. You never know if you get any replies or help from Akelius. There is no transparancy and nobody can explain how their "support" works. I'd reccomend to avoid any contact with this company. Othervise you won't get decent help or even advise in a case of issues. Please don't be ridiculous and stop ask to contact you. I already send dozens emails you ignoring or keep saying you will reply in few days, but you never reply.NegativeResponsiveness, Quality, Professionalism, Value

Igor · 13 June 2022

★★★★★ 1/5

Google

Absolutely shoddy landlord and maintenance company. Don't fall for their marketing spiel. Can't wait to move out Their building, Premier House, has theft issues where parcels get stolen, and the unhelpful staff will say "make sure you are in when they come", as if I can control when the couriers come. Fun fact, they marketed the post room and extra security as a factor in renting the property out, and then completely washed their hands of the situation, claiming GDPR (which in itself, is false) Took 2 months to sort out a simple closet fix. Do yourselves a favour, run far far away from this company

Stabani · 16 April 2025

★★★★★ 1/5

Google

I recently called your customer service team to inquire about a property I was interested in, and unfortunately, I was quite taken aback by the level of professionalism displayed during the call. The representative, instead of engaging in a formal and courteous manner, used colloquial slang. I was asked, "Wots the propereeeee addreess luv," which made me feel as though I were in a casual setting, rather than receiving service from a company that prides itself on its high standards. As someone who values professionalism, I found this approach jarring and inconsistent with the esteemed reputation Akelius holds. As a result, I felt compelled to cut the conversation short and reconsider my interest. I trust this feedback will be taken seriously, as I believe it’s important for all interactions with your company to reflect the professionalism you are known for.

A · 16 April 2025

★★★★★ 1/5

Google

Worst agency I have ever dealt with, and I say this with all sincerity and rationality. Lack of transparency, communication, unprofessional behaviour, and I could add more. We have been with them for 2 years, my room and living room had a leak, I could not use my room for a month. Received 0 compensation. We were ready to sign a new contract when we received a notice of eviction, because the landlord wants to renovate the flat. They refused the applications from the new people we found to replace 2 tenants in the contract, and basically forced us to either leave immediately or stay for an extra month. Obviously we had to stay. Now that we left they are claiming we need to pay another day of rent, for a miscommunication that came from them. Not to mention all the problems we had in the past with broken main door, bin and bike room. We had a homeless person sleeping in the building for their negligence. We had our parcels stolen many times. I could add more but the point is, do not trust this agency. They will twist the situation and try anything to avoid any responsibility.

Ilaria · 16 April 2025

★★★★★ 1/5

Google

Premier House: Thefts: Just like with Stabani, my parcels were stolen from the parcel room at Premier House. Twice. Totaling £600. I informed Akelius about the thefts and asked to install the cameras in the parcel room (in my previous accommodation, there was a camera in the parcel room, and everything was secure). However, after at least four months of constant thefts, no camera has been installed. Notice Period: Two months before the end of my lease, as I had agreed with the manager, I informed Akelius that I was most likely moving out, as originally planned, but I might continue renting. A month and a week before the end of my lease, I confirmed that I would be moving out as initially planned. The manager called me and insisted that I pay for an additional month, citing that according to the lease agreement, I was required to give two months' notice. They refer to the contract and say I should have paid more attention to what I was signing. In my previous studio, the landlord was more understanding and gave me time to think, giving 1.25 months' notice instead of two wasn't an issue at all. Maybe they are right according to the contract, but in the eyes of God, they are not.

Maria · 16 April 2025

★★★★★ 1/5

Google

I previously rented a property from these cowboys where initially I felt this was a good company to rent from. To then find out that the property, building and grounds were Rat infested. To their defence they did send out a team to tackle the issue but I feel there was a complete lack of regard for the distress it caused. My time within the last 12 months of had been plagued with numerous issues such as mold caused by poor ventilation, excessive noise due to the walls being paper thin, draft due to very old windows, repairs not taking place and I could go on but I'm sure you all get where I'm coming from. My last straw is that when I chose to not renew my tenancy as they had the audacity to increase the rent I have been made to feel that I'm just not important, they are still holding onto my deposit and when I call or email I'm told someone will be In contact. Just know if you do choose to rent from this company, you are just another number and all they value is your monthly payments. Save your money and stay away

Y.T · 16 April 2025

★★★★★ 5/5

Google

Kyle was great throughout

Nicki · 16 December 2025

★★★★★ 4/5

Google

A big thanks to Lilrjana for ensuring a smooth check-in and promptly addressing my concerns. Appreciate Akelius for their professional support during the flat onboarding process.

Naeem · 16 April 2025