Akelius Residential Ltd London reviews

★★★★★ 2/5

Google

To start with, I'm impressed with the portfolio of the properties - most of them are in good condition, location, and price. Moving on, I had a viewing at one of their properties. But only after I requested information on a higher priced property. And still, the marketing is straight on point - knowledgeable, friendly employees, and accurate pictures. Next, I made an offer on one of their properties priced at £850 pcm, without bills, 10min walking distance from the office I work at. And as I've just started my job on a salary of 23k annually, still in probation period, I added a guarantor. Now, this is when disappointed hit in. I had to follow back with them on the status of my application, furthermore that I was actually pressured moving out, only to receive a 'standard' email saying I was rejected, and has nothing to do with my "character or suitability as a tenant" (needless to say how wrong the last bit is; I haven't even rented one of your properties before). Even though, the tone of the email is pretty professional. Lastly, I actually followed up with them to clarify the reason my application was rejected, and heard nothing back. So, I assume they based their decision on some discrimination. Hence, concluding from my experience is that there are some nice people there. However, they have no idea how important their job is, or that their decisions can literally change someone's life. And it really sadness me. But I guess it's all part of "life is not fair"(still, that's just an excuse for people to live with the decisions they make). And yet, looking at the reviews on the last past months they are all negative. So it might be a blessing in disguise for me.

D · 13 February 2024

★★★★★ 5/5

Google

Michael at Akelius has been nothing but amazing!!! Since I first enquired about the studio I have moved into he has answered every single question with prompt responses and made sure the whole process was smooth sailing! I cannot recommend these guys enough, it made my moving experience so easy! Thank you again💫

Trainr · 16 April 2025

★★★★★ 5/5

Google

Incredible portfolio. I had been viewing Akelius' properties a while before I pulled the trigger. Once I did, I was blown away by the standard of their properties. With the scale they operate on, you can expect reliability and consistency. Also happy with Diana and Michael, who were fair and responsive

Rob · 16 April 2025

★★★★★ 1/5

Google

Nightmare experience so far. Moved into a nice-looking flat in a good area only to realize within the first week that it is so poorly noise insulated that there is continuous banging, furniture dragging, voices and alarms from upstairs so loud that they vibrate the apartment all day every day. I tried communicating my discontent within the first week of moving in and have not heard back from them in 3 weeks. Posting this as a last-ditch effort to get a response.

Claudia · 15 December 2023

★★★★★ 4/5

Google

The team alleviated my last minute concerns over my move in by promptly completing my tenancy administration. Staff were friendly and professional, and my moving in experience turned out to be a breeze.

Mochasopha · 16 October 2025

★★★★★ 1/5

Google

You give 5 stars to them if you don't know them. Parcel to our flat are constantly stolen, and they refuse to access the CCTV to investigate despite a police report. Akeius help criminals to do whatever they want. Akeius managment is terrible and they are so unprofessional and unhelpful! Be aware that if you rent from them there is no managment ans zero help if you need any assistance !

Passero · 29 May 2024

★★★★★ 5/5

Google

I moved in last September and it was a super pleasant experience. Michael showed me around and Celine managed the contracts. Quick and easy process and good communication from the Akelius team. There was an issue with my door lock a couple of months in and the maintenance team got it fixed the next working day. So far, really positive and the flat is in a great location.

Beth · 13 June 2023

★★★★★ 5/5

Google

Quick, professional, and helpful work done by the team. We were assisted by Joshua and Diana who arranged the viewing in virtually no time, as well as helped us with the contract and other information. Great communication and, all in all, a tremendous job by the team.

Natalia · 16 April 2025

★★★★★ 1/5

Google

Waiting for a contractor to inspect my windows between 8:30-12. It got closer and closer to 12 and they had not arrived. I called up the service number and was told they would contact me with an estimate arrival time (They never did). I called multiple times after it reached 12:30 and was once again told I would be contacted regarding an arrival time. At 12:40 I received a call saying he will be here within the hour. I received another call at 13:23 from the contractor himself saying that he will be here at 15:00. I have wasted the majority of my day waiting for this contractor when I was told that he will be arriving between 8:30-12:00. A terrible service.

Taylor · 16 September 2023

★★★★★ 4/5

Google

Diana and Ilirjana helped me through this whole process in viewing and securing my new apartment and I want to express my sincere gratitude for all their help . Their support made the entire process so much smoother, and I truly appreciate their time and effort.

Arnab · 16 April 2025

★★★★★ 1/5

Google

Terrible customer service. DO NOT RENT WITH THIS COMPANY. They gave us a fob that didn’t work when we moved in which we had contacted them about. Did not receive a new one until they suddenly change the gate code without telling anyone and we found out as we left to go shopping and found out we couldn’t re-enter the flat. Called them up which they said they would contact us back which in the end we never did. Waited outside for half an hr and ended up getting let in by another resident. Imagine this happened late at night and if I was alone. This company does not care about anything but money. No empathy or care for their tenants whatsoever.

V · 28 August 2023

★★★★★ 5/5

Google

Miss Diana & miss llirjana is the best Supporter to get the house & whole process I really appreciate their work & effort they both are so nice & kind I hope the best for them More love ❤️❤️

Piyu · 16 June 2025

★★★★★ 1/5

Google

Terrible customer service. DO NOT RENT WITH THIS COMPANY. They gave us a fob that didn’t work when we moved in which we had contacted them about. Did not receive a new one until they suddenly change the gate code without telling anyone and we found out as we left to go shopping and found out we couldn’t re-enter the flat. Called them up which they said they would contact us back which in the end we never did. Waited outside for half an hr and ended up getting let in by another resident. Imagine this happened late at night and if I was alone. This company does not care about anything but money. No empathy or care for their tenants whatsoever.

Vanessa · 13 June 2023

★★★★★ 5/5

Google

Akelius is a great agency. I rented a flat via them a few months ago - the process was super easy and efficient. A big shout-out to Oliver who is one of the best flat agents in London, he is very professional and really made my move-in stress free while I was on holiday. All the flats are superb for the price and in the best central locations, I checked a few flats with Oliver before renting mine. When my heating was not working I got it fixed the same day by the agency's maintenance team. Great agency, really recommend it!

Austėja · 13 June 2023

★★★★★ 5/5

Google

Clear communication, professional and very punctual team, and neatly finished and energy efficient property. Diana, Ilirjana, and Monica helped me throughout the process which was the quickest I have seen in London. It only took one week from booking the viewing appointment to getting the keys. All systems and processes involved in renting and maintenance are streamlined digitally through Akelius and affiliated portals which takes away any doubt or confusion during appointments and transactions.

Fyzaa · 15 November 2023

★★★★★ 5/5

Google

Michael at Akelius has been nothing but amazing!!! Since I first enquired about the studio I have moved into he has answered every single question with prompt responses and made sure the whole process was smooth sailing! I cannot recommend these guys enough, it made my moving experience so easy! Thank you again💫

Caitlyn · 25 November 2024

★★★★★ 5/5

Google

My experience with Akelius has been wonderful. The staff members I've dealt with have been consistently friendly, flexible, and professional. The quality of the property I'm renting is excellent, and the services provided are top-notch! Highly recommend.

Ahmed · 16 June 2025

★★★★★ 5/5

Google

The Akelius team, Oliver and Diana, have been very helpful in answering all our queries throughout the process. We feel very fortunate to have rented a nicely renovated apartment that meets all our requirements.

Elvis · 16 June 2025

★★★★★ 5/5

Google

I had a fantastic experience with this agency! Their team was incredibly professional and attentive throughout the entire process. They went out of their way to ensure all my needs were met and provided exceptional customer service. I …

Zainab · 16 April 2025

★★★★★ 5/5

Google

Had an excellent experience negotiating and communicating with Akelius. Big thank you to Naim and Diana for their professionalism and haste in responding to my communications and addressing any concerns I had regarding my tenancy. No hesitation when I asked to replace the property's bed so that it matches the one advertised on the listing!

Ibrahim · 16 October 2023

★★★★★ 5/5

Google

Oliver and Diana being very helpful during the process and explaining everything in a very simple way. Very good professionals thanks

Ηλιας · 16 October 2025

★★★★★ 5/5

Google

Ilona in Akelius is fantastic. She cares a lot about the properties she manages as well as the tenants within them. She understands the tenancy processes fully and deals with urgent issues at pace with professionalism

Max · 16 April 2025

★★★★★ 5/5

Google

good experience, the staff were very kind and helped us with moving furniture and guided us through all the building services, Naim took care of everything and was willing to help with anything we requested.

Oksana · 16 April 2025

★★★★★ 5/5

Google

My review is specifically for Ilirjana! Working with her has been wonderful! I moved from a different country, and that can be so difficult- there are random unexpected differences in almost every part of moving, and I’ve had so many questions. If it weren’t for Ilirjana’s help I would’ve felt so much more lost! Friendly, kind, and patient! This company has a good one! Thank you!

Bebe · 15 November 2023