Akelius Residential Ltd London reviews

★★★★★ 5/5

Google

We had an amazing experience with Ilirjana as our letting manager! She was incredibly quick to respond and always had a solution ready for any issue that came up. Her friendly and engaging manner made the whole process so much smoother, and she was always polite and patient, no matter how many questions we had. It's clear she genuinely care about their clients and goes above and beyond to provide excellent service. Highly recommend!

Cemre · 16 April 2025

★★★★★ 1/5

Google

Awarded as one of the worst agencies in London, this is the most unprofessional and shocking agency ever encountered, a fact also confirmed by thousands of negative reviews. Their only concern seems to be collecting rent; they attempt to avoid and ignore everything else. There was a fire in the building, and the fire alarm was not working, yet there was not even an apology letter or any compensation offered. Parcels are stolen in the building, or when something bad happens, they refuse to cooperate with the police and ignore your complaints. They installed CCTV, but it isn’t even operational! All their emails are NEVER signed, allowing anyone from the receptionist to the cleaner to respond however they wish, leading to inconsistent and uninformed responses. These individuals do not respect basic laws. Despite numerous complaints, they always find excuses not to provide the manager's name. The only way to push a response is to stop paying rent; only then will they contact you. I recommend to all who face the same difficulties to immediately report them to the property ombudsman.

Alessio · 13 April 2024

★★★★★ 5/5

Google

Amazing work from this team! Michael was a huge help with getting the right apartment for me and my husband, extremely polite and supportive!

Luisa · 16 April 2025

★★★★★ 1/5

Google

Anyone who gives these people a good rating is lying! These people are the absolute WORST! Avoid any and all of their properties! They deserve no stars! I had an issue with the ONLY window in my studio flat and they just kept stringing me along promising they would sort it for the entire length of my contract and they never did! Before the fee ban came into affect these people were extortionate! I wont waste my time listing all the issues I had with their staff but Kaomi Tohma was the most unprofessional, unhelpful and ignorant person Ive ever dealt with. The flat had a number if issues that it took phone call after phone call to resolve. They contract out maintenance to another company which only made it easier for them NOT to resolve issues because you were never speaking to the people who could authorise repairs. I saw the flat that was advertised for X amount and asked to take the flat then a few days later I was told the rent had gone up because someone else had “bid” more! I couldn't believe how corrupt these people operated. They bilked me out of £160 of my security deposit when I left which I let them have rather than fight it as they would hold my deposit until it was resolved and I needed my money for the new flat. The list of corrupt practice goes on but anyone reading this will get the point. Save yourself the headache and find another agency! They lie, they cheat and they ignore any costly repairs.NegativeQuality, Professionalism, Value

THE · 28 August 2020

★★★★★ 5/5

Google

I’ve had a really positive experience with Akelius. They are quick to respond and when things go wrong, they act quickly to put things right. Narin has been a pleasure to deal with and Ana, the building’s concierge, is great. Their service centre is brilliant and I cannot fault any of them. I will update this review once I move out late next year to give everyone a start to finish review, and long may the good service continue. I would thoroughly recommend Akelius. Thanks all.

Sophia · 13 June 2020

★★★★★ 1/5

Google

Do yourself a favour a go with a different company. Since moving in we've had numerous issues and the response from them has always been the same - threatening, aggressive, rude, argumentative and completely belittling. In my opinion Akelius have been nothing sort of bullies. There has never been any compassion for lack of water for a total of 9 days nor was there ever any adjustment to rent despite not being able to avail of the facilities that you would expect in an apartment. There has been so many issues that I wouldn't have the space to write it all here.

Ian · 13 June 2020

★★★★★ 1/5

Google

I remember reading negative reviews here thinking maybe my experience will be different... I was wrong. The first time I called Akelius about a property, they told me a letting negotiator was not available at the moment. They took my personal information and told me I will receive a call from her "soon".... After a week, I finally received a call from a woman called Sheree. Sheree is one of the WORST Letting Agent I spoken to. She is irresponsible and not organised. I wonder if she knows what she is talking about half of the time. She claimed that the property was ready, but then later tells me is still under construction ... she was late when I went to view the property. She never called back when I phoned them for update. I was lied to about the price of the property. They kept changing the price and the date. At the end, I waited two months for nothing. Worst experience ever. Don't bother with this letting agency. P.s Each time someone makes a bad reviews, they make a fake reviews to fix their ratings.

Lze · 13 June 2020

★★★★★ 5/5

Google

My husband and I couldn't be happier with the service we received from Akelius in finding our new home in London! With a tight timeline, we were a bit stressed, but Ilirjana, our amazing lettings manager, was incredibly kind and went above and beyond to help us find the perfect place in the area we wanted. We wholeheartedly recommend Akelius to anyone on the hunt for rental apartments in London!

Lucia · 16 April 2025

★★★★★ 5/5

Google

I have found them to be very professional thus far. Shout out to Naim who has always been very helpful

Oliver · 16 April 2025

★★★★★ 1/5

Google

Stop, read, and move to another agency. They are amazing taking your money, after that your on your own. We had issues with noisy tenants, bad quality of the flat etc that never got solved. When we moved in, they told us the flat got professionally cleaned... There was skid marks on the toilet that were photographed and emailed to them, SKID MAAARKS, and they were on the front of the toilet, like someone sat down facing the wall. But they insisted it was professionally cleaned. On top of that we had to pay £140 to get the flat professionally cleaned at the end of the tenancy,and without skid marks. They took almost a month to return the end of tenancy deposit, which was returned in full as I left a immaculate flat. When questioned why they were taking so long to return the deposit, they replied that they have loads of time to do it. Horrible customer service as well. They never even done a Pat test to the flat on two years we were there, but it's fine because now that I left they decided it was time to do one and are emailing me to arrange an appointment. Don't do anything with akelius, stay away from them, read the bad comments here....

M · 14 June 2019

★★★★★ 5/5

Google

Kyle was very friendly and helpful!

Cindy · 16 September 2025

★★★★★ 5/5

Google

Quick, professional and apartments are newly renovated. Much better than service of other agencies in London. Celine was fantastic

Alessio · 16 April 2025

★★★★★ 5/5

Google

I’m really satisfied with my experience with Akelius. The moving process was smooth and hassle-free, and setting up the contract was quick and entirely online. The apartments are very new, clean, and well-maintained. The staff were supportive and kind, which made everything even easier. Highly recommended! 🌟 …

Amir · 16 October 2025

★★★★★ 1/5

Google

I have been contacted them since December regarding a flat, never come back to me! If I was the landlord I would never ask them to deal with my property! Absolutely useless!

Annapina · 16 February 2026

★★★★★ 5/5

Google

Met Kyle Yousif yesterday for a viewing, super helpful, knew all the answers to my questions, and just made the whole thing easy and stress-free. If I’m looking for another place in the future, I’d definitely go to him again. Highly recommend!

Manny · 16 November 2025

★★★★★ 5/5

Google

I think it is a good and professional company. There's nothing dodgy about Akelius, which is an important factor for me. We communicated mostly through email (which I prefer) during the process, and they accommodated the things I asked. I moved my house last week, and everything has been fine so far.

Özge · 8 August 2025

★★★★★ 5/5

Google

I have been with Akelius for almost six months now, and the service and attention have been consistently outstanding. The team genuinely cares about their tenants, and their response is always fast and efficient. Every member of staff I’ve interacted with has shown the same commitment to providing high-quality service, ensuring that all requests are handled with care and professionalism

Juan · 16 April 2025

★★★★★ 1/5

Google

Trying to speak to someone to get important information is like pulling teeth. Wrong information given, no one ever rings you back. Surprised they ever rent anything. Very unprofessional

Trevor · 16 February 2026

★★★★★ 5/5

Google

Akeluis have been our landlords for a while now, the service is great, alongside friendly people and well maintained apartments. We only have good to say and would highly recommend Akeluis to anyone wanting to rent in London.

Kelly · 13 February 2024

★★★★★ 5/5

Google

As a first time renter I have had a really positive experience with Akelius, Diana and Oliver have been brilliant in helping me with all the questions I have and the process was very smooth, thank you!

S · 16 November 2025

★★★★★ 5/5

Google

I’m giving 5 stars to Kyle from Akelius. He has been a great lettings negotiator to interact with when looking for a flat. Professional and friendly. He organised a good flat viewing and communicated very quickly when I had questions. Thank you for your efforts Kyle!

Fatou · 16 August 2025

★★★★★ 5/5

Google

Naim, secured the flat I loved straight away for me and didn’t let me down. The process was very easy and straight forward. The moving in day run smoothly and met on time to collect the keys. Akelius flats have a high spec finish to them and the buildings are so well kept. Thanks for everything!

A · 16 April 2025

★★★★★ 5/5

Google

Lovely company. Every single person which I talked with is lovely and extremely helpful. I have no issue with Akelius. The calling me and asking if I have any problems and how I feel in my new home. I always get my answer on e-mail in another hour. I would recommend agency like that to everyone!

Nikola · 16 April 2025

★★★★★ 1/5

Google

I have never felt more patronized in my life than I have from this customer service team. Moved into the flat only to discover that the bed was broken by a previous tenant, and Akelius refuses to take action and replace the damaged property citing it is now my problem to deal with (as in I will probably need to pay for damages that are not mine). Shocking customer service, where they have typos and awful grammar in their emails and also completely miss out on responding to all information from prior emails.

Catherine · 13 February 2024