Akelius Residential Ltd London reviews

★★★★★ 1/5

Google

If Google ever invents 0 star reviews I would come back and change it to 0 stars. Absolutely ridiculous company who scams people and makes them live without heating, proper internet and let’s not talk about their service. Furthermore, they are not showing any will to help us in any way. Would NOT recommend to my worst enemy!!NegativeQuality, Professionalism, Value

JiuByte · 13 June 2021

★★★★★ 5/5

Google

Amazing service, we wanted to move in three days after we put our offer in and Alban made every effort to make it as smooth and easy as possible. We really appreciate the extra effort and flexibility in how he handled everything, it was clear and comfortable and everything was explained perfectly.

Caroline · 14 June 2018

★★★★★ 1/5

Google

Awful service from start to end of my tenancy. As soon as I moved in there were multiple problems with the flat. My calls and emails were always ignored and when I finally managed to speak to someone in the office, the staff were patronising and condescending and really don’t want to help. Worst service I have ever experienced and I have been renting for years!

C · 14 June 2019

★★★★★ 1/5

Google

Worst agency ever. All they care about is money nothing else. Do not rent any property from them or you will be regretting it!

Doga · 28 July 2024

★★★★★ 5/5

Google

We are from Portugal, and since the day that Alban showed us the property throught the whole process with help from Kaomi everything went well. They were always available and it was all done in a very honest way. thanks Alban and Kaomi and everyone from AKELIUS involved in the process.

Joana · 14 June 2018

★★★★★ 1/5

Google

Worst letting experience ever with this agent . So much time wasting and messing tenants around. Avoid using as they deliberately delay processing anything by each time asking for something else which they could have asked for in the first place.

Pam · 13 June 2023

★★★★★ 5/5

Google

My building manager Chris is fantastic. And as is the people responsible for maintenance, and Mert, who dealt with my contract. I highly recommend them.

Idit · 13 June 2023

★★★★★ 1/5

Google

A broken washing machine for 3.5 weeks. Mould. Broken light fixtures. And the service centre do not respond. Avoid renting with them if you can.

SophieElizabeth · 8 June 2024

★★★★★ 1/5

Google

Very rude customer service.

Ellie · 16 April 2025

★★★★★ 1/5

Google

Absolutely dreadful service. Unable to get a response from our main point of contact. We have files 7 maintenance logs since we moved into the property almost a month ago and only 1 thing has been fixed. Our property is suffering from damp and mould and we are still waiting for someone to come and see to the issues.

Ollie · 13 June 2020

★★★★★ 1/5

Google

A bad experience ! I wish to terminate the contract ASAP ! There hasn't been ONE positive thing for this company! We moved in 10 months ago and reported an urgent maintenance issue - bathroom radiator plug has exposed electrical wires - after 10 months no one come to see it and fix. I do not explain how the certificate of electrical safety passed with such a large defect? They chase you very quickly as soon as you delay a payment- but for all the rest poor professionalism and lack of response . You never know to who you are taking about as they hide behind "Akelius" name. I'm not surprised that this company has such a low stars. We requested our blinds changed for obvious reason, and of course they rejected any liability. Number 1 to make tenants upset and frustrated. I can only imagine the nightmare at the end of our tenancy to get the deposit back from these guys!

Ale · 13 June 2022

★★★★★ 1/5

Google

Just a terrible company. We were there for 9 months and that was 9 months too long. You'll get ignored on the most part unless you pester everyday. The simple fridge issue we had was never sorted from day 1. Example - Meters are locked in outside cupboards and we all had keys. Akelius updated the locks and when we asked for copies to read our meters they said "as landlord's it is not something we would provide" they then decided we could have one if we paid for it. An agent let himself into our flat without any previous agreement and conducted a viewing. Neither of us were in and he was showing someone around our home taking pictures, it was only because we had to install CCTV that we found out otherwise we would never have known. Getting the deposit back starts after 20 days of leaving so you'll be waiting for that for a while as well. The parking a shambles, too many permits for the spaces available and even if you have a permit, you might get a ticket at 3am and they they'll threaten you with court. Do yourself a favour and rent from an individual or agent, not a company with £350m of property because you really don't matter to them.NegativeResponsiveness, Quality, Professionalism, Value

Jack · 13 June 2022

★★★★★ 5/5

Google

Excellent team, very prompt and responsive, Professional and Friendly team. Special thank you to Celine and Michael!

Mohamed · 16 October 2023

★★★★★ 5/5

Google

Great experience with the team. They are polite and respond to queries on time. The apartment itself is beautiful, just what I need. Issues are sorted out quickly.

Ogochukwu · 14 January 2024

★★★★★ 5/5

Google

Great company with amazing staff! Sheree is very helpful, responsive to all communications and able to meet and exceed all of our expectations! We are so pleased from all the services Narin & Akelius provided, as well as team’s professionalism and well structured customer-centric processes.

Al · 14 June 2018

★★★★★ 5/5

Google

Efficient, reasonable, friendly and professional Sheree Lanihun went above and beyond to assist. Thanks to her, I can find the suitable flat for myself. She showed the perfect professional attitude and the trust. I could make a decision just due to her efforts. Highly recommend.

Daphne · 14 June 2018

★★★★★ 5/5

Google

Naim from Akelius went all out for my family and I to secure a beautiful place to rent. The transition to our new home was run by the Akelius team smoothly..Cudos!

Belinda · 16 October 2023

★★★★★ 5/5

Google

Alban has been really great at showing me the flat, very professional, knowledgeable and friendly. He and Kaomi have stayed in touch throughout the process, from the application to the signing of the contract, so it's been a pleasant experience. I definitely recommend them!

Giorgio · 14 June 2018

★★★★★ 1/5

Google

I’ve tried to contact Akelius for the past 6 weeks to book for a viewing, I then had 3 viewing bookings cancelled last minute (wasted annual leave). I dread to think what their service is like if you have had the ‘pleasure’ of renting from them. Avoid like the plague even if you’re desperate. Utterly unprofessional and incompetent.

Ms · 14 June 2019

★★★★★ 1/5

Google

I'm not usually writing any bad reviews but I think that this one specifically could be beneficial for people are looking around for house, flat or apartment. Akelius is definitely an untrustable company to deal with and I strongly suggest you to stay away. They demonstrated since the day we moved in, lack of customer service and we literally have only problems with them. The day we moved in we didn't have any hot water, the extractor fan in the kitchen was broken too. We called the maintenance team "Tracy" and the problem wasn't fix for good six months. The first week, myself and my fiancé' we lived in a cold studio flat and used the gym facility for a shower, they partially fixed after a week. The Akelius reception team showed no compassion for the situation and not proactive to solved the problem. After 6 months an engineer came over, an magically fixed the boiler but still not working from our point of view. The head of the shower had some pinkie mould, that caused skin allergy reaction to my fiance' and we requested to change it. We even presented a doctor advise to them but nothing has been done. After 10 months they decided to completely refurbished the property above us and we lived in environment full of dust for months. Again I called the reception team to get a support from them but nothing has been done. During the pandemic I decided to move back to the country I was born to stay close to my family but again during this tough time I have to founded someone else to lives in that studio. Again no compassion or support from any of them but luckily founded someone else instead of us. Last but not least rubbish phone reception and not possibility to install any broadband. Akelius eventually gives the possibility to get broadband connection after an year. My conclusion is to stay far away from this company or you will regret big time in the future. The reception team is awful and needs a proper training from my point of view.NegativeResponsiveness, Quality, Professionalism, Value

Luca · 28 August 2021

★★★★★ 1/5

Google

flat was nice looking however at the end of tenancy expect them to take your money for no reason. our hob fan broke and they said they'd send a replacement but we were without it for the last 3 months of tenancy. they charged us for cleaning fee (which we paid professionally for and showed proof) but worst of all they charged us for things like chips in paint and scuffs which is under fair wear and tear? we needed the money so didn't have time to wait and take it further but it is completely unfair and abuse of power never have we ever been charged for anything like this in previous rented apartments. don't recommendNegativeProfessionalism

Z · 28 August 2021

★★★★★ 4/5

Google

I have had a positive experience renting with Akelius. The building and unit are in an excellent condition, and they make sure to maintain the property on an ongoing basis. In terms of the paperwork, it has been a pleasure to communicate with Mert Caylak, who has handled the renewal of my annual lease efficiently and with consideration for my concerns.

Jaap · 16 September 2023

★★★★★ 4/5

Google

A big thanks to Sheree very professional agent. she helped us a lot during all the rental process. She sorted all the issues and requestes out quickly and efficiently. Thanks also to Cristina for helping us on the moving day. Natalia

Emma · 14 June 2018

★★★★★ 5/5

Google

Great service by the team, recently got my flat term renewed. Merk was excellent in delivering.

Mohammed · 13 June 2023