Akelius Residential Ltd London reviews

★★★★★ 3/5

Google

We had a decent stay with them in Berlin and would have not pointed out anything significantly. But disappointed immensely later, we have not received our deposit back it is going to 6 months in Dec. We don't receive clear answers or replies to our emails. We had to-move out during Corona from Berlin in a hurry. They said they would deduct money for painting from deposit. But we have not received any invoice or answer to how much it will cost and what they will return. At least, in these crises they need to understand that returning the deposit might be important for people. Some basic empathy for customers who have rented apt for 3 years. We live in London now unsure if we will use them again. Update: Received the deposit as expected. Thanks.

Maitri · 13 June 2021

★★★★★ 1/5

Google

Absolutely ridiculous! I’ve called more than 3 times to try and talk to somebody about a viewing, I was told 3 times that someone will contact me in the 24 hours and it’s been over a week with no contact!! Don’t advertise a property to rent if you cannot get a viewing!!

Phoebe · 13 June 2020

★★★★★ 1/5

Google

They can won the prize as *Worst agency in the UK!* people are extremely unprofessional, nothing new reading all the below reviews ! If you are looking for a new home, for you mental health avoid this company at all costs.

TG · 13 June 2022

★★★★★ 1/5

Google

This company needs to be shut down, they have made my cousins life a living hell since and it's disgusting how they treat people with no advice or help. No communication, no support, just pure heartless idiots. Avoid please because I don't want them doing this to anyone else. Absolutely vile human beings !!!

Sarah · 14 June 2019

★★★★★ 1/5

Google

I have contacted this estate agency company several times for different properties in the market and was promised a call back which never happened.

Arzu · 15 November 2023

★★★★★ 5/5

Google

Naim and Diana have been great in assisting us on settling to the property with great level of detail and support.

Daniel · 14 January 2024

★★★★★ 5/5

Google

We moved in Brent House with help from Joshua Ogunleye few days ago. Everything went great. Joshua answered and helped with all inquiries from us efficiently and well. Thank you for the great help along the way.

Chris · 14 June 2018

★★★★★ 5/5

Google

Moved in to one of their properties from outside the country (USA to Uk) and Akelius made it easy for me. Love the apartment, it was clean when I moved in, love the area and the staff is kind. No complaints so far.PositiveQuality, Value

Ashley · 13 June 2021

★★★★★ 5/5

Google

Decent experience of renting my property through them. Everyone I’ve dealt with have been great and in particular, Diana. She’s is such a credit to the company and has been incredibly helpful with all things admin throughout the process. Online system for requesting documents or reporting maintenance has worked very well for me so far too :-)

Alexandra · 13 June 2023

★★★★★ 1/5

Google

Called to report a broken front door and was spoken to in an extremely rude manner by and employee called Sophie/Sophia. Didn’t even bother to take down the correct door number to get it fixed and was extremely unhelpful. Attitude problems and customer service don’t mix well at all.

Hana · 14 June 2018

★★★★★ 5/5

Google

A first class service from Joshua who provided a viewing at very short notice, was super responsive, answered my (many) questions and provided expert guidance throughout what was the most efficient and smooth lettings process. Finding and moving into a new home can be stressful but this was a surprisingly pleasant and positive experience, thank you!

Estelle · 13 June 2023

★★★★★ 1/5

Google

Worrrrrst experience!!!. The flats may appear to be nice (from a cosmetic point of view) but after spending a bit of time in the flat you notice that the company clearly focuses on only the cosmetic appearance of flats and not the quality. My personal experience was with my shower which after two months of moving in only supplied cold water. After bringing about the issue on multiple occasions I was told " well our engineer has tested the showers for ten minutes and couldn't find the problem" this happened on every occasion they sent a contractor out to resolve the issue! The communication of the property managers is incredibly poor! Like shockingly! During my time renting a flat with them there have been many occasions where emails were just blatantly ignored, calls not answered. Yet the property managers seem to ALWAAAYYSSSS be on holiday! So a lot of the times no Akelius representative is attainable. And God forbid they pay back your deposit on time! Akelius inform you that from your move date they will contact you with in ten days to inform you of the return of your deposit. Please note, that after 15 days I had not received a phone call , email or any forms of communication regarding the return of my deposit or a reason behind delay!! Had to Call TDS to see if there was a problem and will now be opening up a dispute because this is just ridiculous! And clearly not all staff are informed of the procedures they have in place! I normally don't even write reviews but I thought this might help someone when making their choice!! Choose wisely!!

NellyCapone1 · 14 June 2018

★★★★★ 4/5

Google

My partner and I had to move in quite quickly and Akelius helped that process run smoothly. The team were helpful enough even to meet us outside of hours in order to deliver paper work. The flat is lovely and when we had an issue with the lock they had streamline come round quickly. It would be 5 stars but since moving in we've been having noise issues from two floors up in the block that we weren't told about but Akelius are helping us deal with this. Perhaps just pot luck! You can't choose your neighbours.

Ashley · 14 June 2018

★★★★★ 5/5

Google

Excellent company to rent from- very happy with the property I'm in. Particularly impressed with their friendly lettings negotiator Sheree Lanihun, friendly, knowledgeable and happy to go the extra mile- twice happy to meet me at the property to show me around in the evening (outside of office hours). A real credit to the company. Thanks also to Cristina Avram- the property manager who has been on hand to help with any issues (not that there have been many). Both her and Sheree are a real credit to Akelius- I would happily recommend them as a landlord.

Sam · 14 June 2018

★★★★★ 1/5

Google

This company brought the worst neighbours to our next door building, they keep playing loud music day and night with no consideration, I have contacted them few times, they promised someone will get back to me. Yet nothing happen. Don’t let them manage your property they have the worst impact in the community.

Bambiter · 18 July 2023

★★★★★ 1/5

Google

Akelius took over our building, and set about renovating the flats around us whilst still charging full rent. Their contractors, Alco, have in short order caused two major leaks, drilled a 50mm hole into the sitting room from the roof (through 350mm of concrete no less), swept bitumen and rubbish from the roof onto our parked cars below, broken the boiler by damaging the flu, and smashed a number of panes of glass in the skylight. Oh, and now there are rodents for the first time in 9 years in the flat. Akelius maintain that all of the above is to be expected, and that one should just put up with it. In fact, they have increased the rent. Based on this experience, this company is ruthless, calculating and not to be trusted to do the right thing by their customers - be warned, they will push tenant rights to the limit.

Wendelin · 14 June 2016

★★★★★ 1/5

Google

Had the misfortune to live for 2 years in one of akelius houses. Not allowed to do anything to the property I. E paint (even the same colour). Now waiting for my deposit to be returned and I'm being charged to repaint the property!!!!! Charge for the garden which was not laid to lawn it was all weeds but we mowed it a couple of days before we moved out. They will try and accuse you of breaking things in fact anything so you don't get your deposit back. Do not rent from these cowboys! !

Kerry · 14 June 2016

★★★★★ 1/5

Google

I had heard of dodgy renoviction practices in their activities in Canada and Sweden but it is only when our landlord sold our building to Akelius did I realise it means out of hours constant construction, illegal building works that the council is repeatedly warning them against. Furthermore the renovations are set to continue throughout the next few months and no doubt next they will raise rent. My lease ends in february and I will be happily leaving. Their customer service is shockingly bad with no concerns responded to. Boilers breaking and drainage problems are ignored all the while long pointless hardwood floors are installed in every vacant flat as tenants leave harassing current tenants and forcing them out. Despicable.

Srn · 14 June 2016

★★★★★ 5/5

Google

I have really enjoyed my experience with Akelius so far. Sheree offered amazing service throughout the whole renting process. She was very friendly, polite and sincere. I felt like she truly wanted me to make a good choice about the place that I would want to live in and I didn’t feel any pressure from her. I really apreciated she was very involved and willing to help, even when there were some difficulties. I would highly recommend her.

Kate · 14 June 2018

★★★★★ 1/5

Google

Our Akelius agent asked us to travel into London this afternoon to view a flat, didn't show up to the viewing, and upon phoning, was very abusive and told us he no longer cared about us as the flat was sold.

James · 13 June 2020

★★★★★ 1/5

Google

Tried 5 times to organise a viewing for a flat with no response, only for someone to finally send me a very abrupt text to say the flat had gone. Wouldn’t seek to view a property managed by this company again.

Jade · 13 June 2020

★★★★★ 4/5

Google

Great experience so far with Akelius. The flat is in great condition, and I've been able to obtain service relatively quickly. Their assistant Sheree Lanihun was kind and helpful.

Jean-François · 14 June 2018

★★★★★ 1/5

Google

Worst experience ever. 1. They lied about breaking clause in the contract. 2. They were slow in moving out the old smelly bed. I stayed 2 weeks with both beds.

Claudia · 13 June 2022

★★★★★ 5/5

Google

I worked with Akelius while I was searching for a flat in London. I was incredibly happy with their service throughout all parts of the process. Shansel G, specifically, was extremely responsive and accommodating, which made my relocation (from the US to UK) much smoother. During my application process, I had unforeseen issues come up - and she was always extremely flexible, communicative, and helpful in working with me through them.

Patrick · 13 June 2020