Trusted Agent profile · London
★★★★★
273 reviews across 1 platform
116-118 Bermondsey Street, London, SE1 3TX
Acorn's office in London, at 116-118 Bermondsey Street, is rated 4.8 out of 5 across 273 reviews on 1 platform, including 273 Google reviews rated 4.8.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleFaye at Acorn found us a beautiful flat meeting all our locational, design and price-point expectations. We are thrilled with our new place and grateful for Faye’s swift communication and general helpfulness. Faye is a star!
Thanks for sharing your experience, Poppy! We're delighted to hear that Faye was able to find you the perfect flat. Her dedication to swift communication and helpfulness truly shines. Enjoy your new home!
5/5
GoogleI recently sold my flat & used Acorn estate agents at London Bridge the sale was dealt with by Beth Roberts.The sale had some difficult problems but at all times Beth was very professional,calm & a great communicator I would throughly Recommend Beth to anyone looking to sell their property.
Hi Michael, thank you so much for sharing your positive experience with us! We're thrilled to hear that Beth provided you with a professional and calm service throughout your property sale. We appreciate your recommendation and look forward to assisting you or your friends in the future.
5/5
GoogleBeth and Stuart were excellent - knowledgeable, helpful and straight forward to deal with. They kept going when the first purchaser for our house fell through and got us a great price in the end. Really easy to get hold of and always followed through with what they promised to do. Very much recommended.
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Karen Hedges - Customer Relations Manager
5/5
GoogleAcorn were a pleasure to deal with. Moving over from Ireland 🇮🇪 they were great at helping us find out dream apartment. Suzzannah and the team were super helpful and great at showing us option and getting our offer over the line. We are now 1 month in our dream place and couldn’t be happier. I couldn’t recommend getting in contact more! 10/10 service.
Thank you Stephen for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Suzzannah and her Team. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleIt’s been a pleasure selling our property with Acorn. Beth is such a wonderful agent, she always got our back and made the whole process low stress. I would recommend acorn to anyone who’s selling in SE area!
Thank you for taking the time to share your positive experience, Andrea! We are thrilled to hear that Beth provided you with exceptional service and made the selling process stress-free. Recommendations like yours mean the world to us. We appreciate your support!
5/5
GoogleI've been liaising with Nerea RodrÃguez and she has been excellent! Such a professional, she has been supporting me throughout the different processes and steps, and providing all the information I've needed. She's made everything straightforward and easy, with excellent communication.
Dear Cristina Torrente We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI had the pleasure of doing viewings with Beth, who was both professional and knowledgeable. She went out of her way to show us the local area and knew each property inside-out. Even though I did not make a purchase, Beth was happy enough for me to contact her in future should I change my mind, showing utmost professionalism to the very end. Would not hesitate to recommend her. Thanks Beth!PositiveResponsiveness, Quality, Professionalism
Thank you Michelle for leaving us a 5* review. We are really happy that you were pleased with the service you received from Beth. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleMy husband and I bought our property through Acorn. Our sales agent Beth was patient and had a very gentle way of dealing with us which was very grounding in a process that can get very chaotic at times.
We appreciate you taking the time to share your experience, Sun Dra. It's wonderful to hear that Beth provided excellent service during your property purchase. Our team at Acorn strives to make the process as smooth as possible. Thank you for choosing us for your real estate needs.
5/5
GoogleI would like to give 10 Gold Stars to this company as they were beyond excellent. Always helpful, always going the extra mile to help. Always kept in touch with what was happening on a very difficult sale. If you are looking for the VERY BEST ESTATE AGENT then look no further you have found it! Special thanks to Stuart who made everything happen.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Terry for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Stuart and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleNerea was really helpful and kind!
5/5
GoogleExcellent service from Beth and her team. Good exposure to the sale and plenty of viewings before we got a sale at a satisfactory price. The team always responded promptly to our queries. The team and especially Beth were especially helpful in the final stages of the sale and considerably helped the process to successfully conclude.
Thank you Peter for leaving us a 5* review. We are really happy that you were pleased with the service you received from Beth and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleHad a great experience with Acorn Group. Mauricio was amazing and found us a great place in less than 2 weeks. He found everything we were looking for and it was a smooth and easy process, we will definitely use Mauricio again in the future!
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received. Thanks - Customer Services
5/5
GoogleI recently bought a flat with Beth's help. Beth was easy to reach on the phone, always pleasant and was an excellent intermediary between the seller and myself. Stuart in the Acorn office was also helpful when I rang. Highly recommended for buying or selling a property.
Thank you Greg for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Beth and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleWe are super happy with Acorn Estate Agents. Beth Roberts is a super star who helped me and my wife to find a home in London. She supported us throughout the process and gave us crucial insight ensuring a successful purchase. …
5/5
GoogleWe had the most wonderful service from Beth at Acorn. She did an excellent job getting the best sale for us, keeping us well informed, and being both professional and lovely. We are delighted with the outcome, and very grateful to Beth and all the team for helping us so much on our journey to our new home.
5/5
GoogleAmazingly helpful team (Nerea, Beth, Stuart) throughout our search and buying process. Always available to answer questions and provide suggestions for high-quality properties on the market very responsively. A pleasure to work with
Dear Aaron Casanova We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleMy experience selling with Acorn was really good. I found the whole office very responsive. Beth was clear and straightforward and really helpful in managing some tricky moments with the buyer.
Hi Ruth, thank you for sharing your positive experience selling with Acorn. We're thrilled to hear that Beth and our team were able to provide clear and helpful assistance throughout the process. We appreciate your feedback and look forward to working with you again in the future.
5/5
GoogleAn overall great experience with Acorn who ensure everything goes smoothly from start to finish on the purchase of a property. Beth was really friendly and helpful in answering my questions, explained everything I needed to know and addressing all my concerns. A big thank you to Acorn and best regards to Beth, who has been so professional, spot on, quick to response, simply amazing.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Beth and her colleagues. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
GoogleCalled twice to view properties to buy and both times I was dismissed and they never got back to me with times to view. I thought you were in the business of selling property?
Dear Ethan, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleWe've just rented an apartment through Acorn with Suzzannah's help and we couldn't be happier! We encountered none of the usual delays and problems and we are just so so happy with the property. Suzzannah was always on call and guided us through the process perfectly including the most lovely viewing. Just really kind and helpful throughout!PositiveResponsiveness, Quality, Professionalism, Value
Thank you Senta for leaving us a 5* review. We are really happy that you were pleased with the service you received from Suzzannah and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleFaye and Acorn Group have been very easy to work with - no bad words to say. Faye was always available, fair, honest, and knowledgeable. Highly recommend.
Hi Lars, thank you so much for your kind words! We're thrilled to hear about your positive experience working with Faye and the Acorn Group. We strive to provide excellent service and are glad that you found Faye to be available, fair, honest, and knowledgeable. Thank you for recommending us!
5/5
GoogleI recently sold my flat with Acorn. Beth was great! She understood the property and location, was professional and organised with viewings. We had a buyer within 10 days and completed within 12 weeks. Would highly recommend.
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received from Beth and the team. Thanks, Customer Services
2/5
GoogleDISAPPOINTED I have just sold a property through Acorn London Bridge. My main impression throughout the process was that I was not in control of my sale. My biggest disappointment came from the agent acting on one occasion against my interest and in favour of the buyer although I was their paying customer: I instructed the agent to stick to a strict completion date (to avoid paying ERC on my mortgage) but she tried to convince me to bring that date forward by a few weeks to accommodate the buyers. Worse, her call was followed by one from the regional director who applied psychological pressure to persuade me: claiming falsely that I and my solicitor were responsible for delays; asking what I would do if the transaction fell through and depicting a bleak picture of the rental market when I said I would let the flat. Moreover, the agent systematically refused to put me in direct contact with my buyers, which I found both infantilising and stressful: having to rely on second-hand accounts was clearly suboptimal especially at times when the enquiries from the buying side became counterproductive and somewhat unreasonable. Furthermore, obtaining simple changes to the listings on property portals required more insistence than it should have been necessary. I give 2 stars because they did find a buyer in a difficult market but I know that next time I will be looking to sell through another agent or, ideally, privately.
Hi Fabrice, thank you for sharing your feedback with us and sorry if you were unhappy with the service you received. I have spoken with the London Bridge team thius morning and they are genuinely surprised at your review. Firstly, they were delighted to find you a buyer who was willing to pay significantly in excess of the agreed asking price and who was able to complete on the day you requested. I unerstand that the issue regarding ERC was actually only communicated to us by your solicitor despite requests from the team to ascertain what the reason was. As an agent, although we never lose sight of the fact that the seller pays our commision, we do have a duty of care to the buyers and in this case, the buyer wanted to understand the reasons for the very specific completion date you requested. It is also our duty to advise on market conditions and point out any concerns we may have for our clients. It is also not common practice to encourage buyers and sellers to deal directly during a transaction as in our experience, this often is counter productive and ultimately you pay the agent to take care of negotiations and communicate through the correct channels. That said, again we are sorry if the service did not meet your expectations and those involved have noted your comments contained in this review. If we can help further, please email customeservices@acorngroup.co.uk. Thank you.
5/5
GoogleThe service of the staff at this acorn is the best. Because there was a problem with the e-mail communication between me and my realtor, I walked into this acorn very temporarily to ask for help. Although they are very busy, they are still very active in helping me, contacting me and confirming that the rental procedures have been completed. So grateful for their rescue!
Thank you, Y.N Chan, for your wonderful feedback! We're thrilled to hear our team could assist you during a busy time. Your appreciation means a lot to us, and we’re here to help whenever you need. Enjoy your experience with us!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Acorn's London office has 273 reviews across 1 platform: 273 on Google.
Acorn London is rated 4.8 out of 5 across all 273 reviews, and 4.8 out of 5 on Google from 273 reviews.
Acorn London, 116-118 Bermondsey Street, London, SE1 3TX.
