Trusted Agent profile · London

Acorn London reviews

4.8

★★★★★ Excellent

273 reviews across 1 platform

116-118 Bermondsey Street, London, SE1 3TX

Acorn's office in London, at 116-118 Bermondsey Street, is rated 4.8 out of 5 across 273 reviews on 1 platform, including 273 Google reviews rated 4.8.

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4.8 / 5

273

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Smooth and easy process finding our rental with Acorn. Faye especially was such a great help, understood our requirements and really argued our case helping us find something that fit all our criterias. Would definitely recommend Faye!!

Marleeka · 12 August 2024

5/5

Google

Stacey was a kind, courteous and understanding agent who helped us find a beautiful place in bermondsey! She was a prompt communicator and facilitated our move really well. Acorn are really professional (especially compared to other real estate agents London), I definitely recommend them

Shayne · 27 August 2020

Agent replied · 26 August 2024

Thank you Shayne for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received Stacey and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Exemplary professionalism and quick process We spotted our flat on Rightmove and called Acorn to see if we could arrange a viewing later that afternoon. Our lettings agent Suzzannah showed great flexibility offering to meet us within hours. She was friendly upon arrival and expertly answered all our questions. We decided to take the flat and Suzzannah was able to communicate our interest to the landlord. From calling Suzzannah to having a viewing and our offer accepted later that evening took less than 4 hours! If that isn't great service then I don't know what is.

Sam · 28 August 2018

1/5

Google

Dodgy practices and unscrupulous agents. Do check their rating on Trust Pilot (Surprise! a lot more negative). This Branch is no different from the others I used before. Most of the positive reviews here are from landlords yet if you are renters you will be snookered.

Henry · 28 August 2019

Agent replied · 26 August 2024

Hi Henry. I have looked on our system and cannot find your details. Could you please contact me on 020 8315 6922 or Andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Suzzannah helped my friends and I with our flat and we could not be happier! She’s so sweet, patient and understanding. She was very responsive and helpful. It’s difficult finding a flat in London, but Suzzannah made it much easier and more enjoyable!

Anna · 27 August 2020

Agent replied · 26 August 2024

Thank you Anna for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Suzzannah. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

I recently sold my flat in Bermondsey with the help of Acorn Estate Agents. They were very helpful at all times, were quick with responses to questions or statements, and kept me in the picture whenever there was activity in the sale. Very pleased with their assistance and always a joy to speak with any of their staff.

Alan · 13 April 2024

Agent replied · 12 June 2024

Alan, thank you for sharing your positive experience with Acorn Estate Agents. We are thrilled to hear that our team provided helpful and efficient service throughout your flat sale in Bermondsey. We truly appreciate your kind words and look forward to assisting you again in the future.

5/5

Google

As a first time buyer, I've been pleasantly surprised at how smooth and straightforward Beth at Acorn has made the process. From the first viewing to clear, timely communication and acting as a helpful and positive liaison with the seller, Beth has gone above and beyond to get information as needed, negotiate compromises, and nudge when things need doing to a deadline. I'd highly recommend Acorn as a result.

Caroline · 18 July 2023

Agent replied · 12 June 2024

Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

I had the best experience from Acorn, they were all very professional helping me to go through all the processes to rent my current flat. The response in all of my emails was super fast and the people working there are very friendly and nice. All the processes were done electronically and fast and they have services that do all the work for you in terms of contacting the council and utility companies. I was very satisfied by their services and the people.

Elen · 13 June 2022

Agent replied · 12 June 2024

Thank you Eleni for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

I spent the last 7 days looking at flats, and Mauricio from the Acorn group has been the most professional among each real estate agent I met. His ear and taste are superb. He heard our needs and walked us through the process of securing a flat; he helped us find a home! I highly recommend him; he's genuinely an expert, and his service is flawless. Thank you, Mauricio!

Isaac · 13 June 2023

Agent replied · 12 June 2024

Thank you Isaac for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Mauricio and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Excellent and warm service from Stacey and the team at Acorn. I appointed them to help find me a tenant for my flat and they were very professional in the search, as well as easy to talk to. Would recommend.

Martin · 27 August 2020

Agent replied · 26 August 2024

Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

I recently rented out my apartment with help from Davide and Mauricio at Acorn London Bridge. From the outset they were transparent, organised and engaged. They both spent the time to understand my aims and expectations. They quickly found the right tenants for me at the right rental level. It was a pleasure working with them and the wider Acorn team and I would recommend them without hesitation.

Holly · 13 June 2023

Agent replied · 12 June 2024

Thank you Holly for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Davide and Mauricio. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Me and my friends had such a good experience with Acorn, and this was down to their lovely employee Mauricio. He was so patient and communicative with us, and tried his best to find us a great place to live - which he did! We are so happy and recommend going through Acorn if you are looking for a property at the moment.

Alana · 16 April 2025

5/5

Google

I had a great experience with Acorn, especially Beth. She was lovely, kind and helpful throughout the entire process, and was very quick to answer any questions or concerns I had.

Aylin · 5 August 2024

5/5

Google

I recently sold my flat with Acorn and I would not hesitate in recommending them. Beth and Stuart have always been a pleasure to work with, not only did they provide an exceptional service, they were supportive and persistent in dealing with some tricky issues we encountered.

Veronica · 27 July 2024

Agent replied · 23 October 2024

Dear Veronica Eijo Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

4/5

Google

Suzzannah is one of the best agent . she has never let us down. excellent service. we have been very happy since we started with them .I recommend Suzzannah any time. all the staff are very Helpful.

Janak · 30 December 2019

Agent replied · 12 June 2024

Thank you Janak for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received initially from Mauricio and Davide and then from Heidi and Cailey in our PM team. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

The transaction went very well and fast Thank you Beth.

Calvin · 16 April 2025

5/5

Google

I used Acorn London Bridge twice, not by choice, just by chance, and I was very happy about it. First time with Stuart, second time with Beth. It has always been a pleasure to talk to them. In this last time Beth kept us updated with all that was happening, and did her best to accommodate our personal deadline. If I had to choose, I would choose to use Acorn services again.

Oscar · 28 August 2017

5/5

Google

Acorn supported me with the rental of my property for 15 years; when it came to selling I couldn’t have been more happy with the support and advice from Stuart and Beth, it was a tricky time to sell and their good judgement and professionalism saw it through to completion successfully, it was a pleasure to work with them.

Sally · 18 July 2023

Agent replied · 12 June 2024

Thank you Sally for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Stuart and Beth. If we can help further please do let us know. Thanks. Customer Services

5/5

Google

Poppy and the team at Acorn were fantastic every step of the way and their help in getting my purchase over the line was invaluable and very much appreciated. Thanks Poppy

Thomas · 27 August 2020

Agent replied · 26 August 2024

Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Poppy and the team. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Stuart and Samantha are stars. They made a difficult process much smoother. Thanks guys.

Jack · 16 July 2025

Agent replied · 16 April 2026

Dear Jack Brophy We greatly appreciate your 5-star review and the time you took to share your experience with Samantha and Stuart. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Stuart, thank you so much for all of your help, we are so grateful for all of the hard work you've done to sell our flat in a timely manner. We are endlessly grateful and couldn't be happier with the way everything worked out.

Shehu · 13 May 2024

Agent replied · 26 August 2024

Shehu, thank you for taking the time to share your positive experience with us! We are thrilled to hear that you are satisfied with the service provided by our team. Your feedback is truly appreciated, and we look forward to assisting you again in the future.

4/5

Google

They sold a property for us and where very professional about the process. They kept us in constant communication. However, the first buyer delayed and despite being assured by the agent they were serious and would progress soon they dropped out very late in the day (hence why not 5 stars) A new buyer was sourced very quickly that was successful. I would recommend using these agents.PositiveProfessionalism

Judi · 27 August 2022

Agent replied · 26 August 2024

Thank you Judi for taking the time to provide us with a review of your experience. I am please to hear that you were generally happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

From day one on, thanks to Acorn's real estate agent Mauricio Sanchez, it's been an exceptionally smooth and reliable process, from swiftly finding the right property, viewing it, and communicating between the landlord and me until completing all formalities to rent the property. It's been an enjoyable experience leading to perfect results. Thank you, Mr Sanchez.

Murat · 18 July 2023

Agent replied · 12 June 2024

Thank you Murat for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let us know. Thanks. Customer Services

5/5

Google

We were in a hurry for flat hunting. Then we came across with Acorn Estate Agents. The staffs were very helpful in every way and replied to our emails back right away. The staff were keen on keeping us updated with everything. We were able to eventually find a flat and settled in. Definitely recommend!

Andy · 13 June 2023

Agent replied · 12 June 2024

Thank you Andy for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Acorn's Google reviews

Questions about Acorn London

How many reviews does Acorn London have?

Acorn's London office has 273 reviews across 1 platform: 273 on Google.

What is Acorn London's rating?

Acorn London is rated 4.8 out of 5 across all 273 reviews, and 4.8 out of 5 on Google from 273 reviews.

Where is Acorn's London office?

Acorn London, 116-118 Bermondsey Street, London, SE1 3TX.

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