Trusted Agent profile · London - Shoreditch · Greater London
Verified
★★★★★
373 reviews across 3 platforms
6-8 Great Eastern Street, London - Shoreditch, Greater London, EC2A 3NT
Part of Keatons, see every office.
Keatons's office in London - Shoreditch, Greater London, at 6-8 Great Eastern Street, is rated 4.7 out of 5 across 373 reviews on three platforms, including 332 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of five awards Keatons won in 2026.
332
Reviews on Google
This office
36
Reviews on Facebook
Business-wide
5
Reviews on The Trusted Agent
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I was very impressed with the overall sales team from start to finish. The price that I was able to obtain exceeded my expectations, the presentation of all the ...Read the review from sellers
Kate Bentley, the Lettings Manager is a true professional and goes out of her way to help. I fully recommend.Read all 2 from landlords
Thank you to Kate and her team for finding such a lovely flat for us to rent.. You girls were excellent and my boyfriend and I are delighted we were able to ...Read the review from tenants
In 1998, Keatons opened its first office in Bow, East London. Since then the company has grown and today has a network of offices across East and North West London. At Keatons, we value the importance of great customer service and will do whatever we can to exceed our clients’ expectations. Our agents are hardworking, driven and know our local areas extremely well. With state-of-the-art marketing and longer opening hours, Keatons is a forward-thinking company that is always looking to progress.
The Trusted Agent 2026 results for Keatons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London - Shoreditch office, from every platform, shown as written. First names only.
5/5
GoogleWe just sold our flat through Keatons with OJ being our estate agent and main point of contact. OJ was very professional, helpful and responsive. We were very happy with the process which can be quite stressful, but he was great. We'd recommend Keatons and especially OJ, highly.
5/5
GoogleMarissa was super helpful- we eventually rented via another agency but will definitely contact Marissa again in futurePositiveProfessionalism
Thank you for your kind review Michelle.
5/5
GoogleI have just rented a three bedroom apartment through Keatons. We dealt with Catherine and it was such an easy/pleasant experience. Thanks for all your help - we now have a beautiful new home!
Thank you so much for your review.
5/5
GoogleOJ was great and kept me up to date all the way through the process of selling our property. Thanks to him, Henry and the whole team at Keatons.
That's great to hear, thank you Ronan.
1/5
FacebookI’ve no idea where to start and finishing commenting how they handle maintenance issues and their customer service is simply so poor. Tenants have many duties and no rights! If not the right to get at ‘we apologise’ to any issue! An update on my review..... I’ve envíen been told that as tenant I’m not even considered a customer! And that landlord are entitled to ask for any sum of money even though the reason goes against the tenancy agreement!!!!
We’re very sorry to hear this Balandino and would appreciate if you could email further details to HeadOffice@keatons.com, so that we may help resolve any issues. Thank you, Keatons London
1/5
GoogleWhile the Bow office seems full of nice people, it seems to me that the Shroreditch office is just full of annoying people. Second time I try to see a property and fail. The first time I was refused up front due to my limited budget (btw the property has been reduced in the meanwhile of 50k and the agent at the time was saying there was no chance for that..). Second time they engage me in a lengthy conversation on my possible budget. Now I understand that they don't want to waste time, but I really don't think they are doing a service to their clients by being so difficult. I don't want to waste time myself and I know what I can do if the right property comes along. They don't.
Dear Marcella, We’re sorry to hear that you feel this way. Our company policy is to ask all viewers to complete a registration process before we arrange an appointment. There are many reasons for this, security being one, another is to ensure that we introduce buyers that meet the seller’s criteria, as some of our sellers give us strict instructions, such as, only introducing buyers with a specific budget or financial position. In this particular case, the property you wanted to view has a low lease and there are already several offers in consideration. We can assure you that it is not our intention to be difficult and apologise if we came across this way. Please feel free to contact the branch manager, Nick Verdi, directly on 020 7650 5150, if you wish to discuss this further. Best, Keatons
5/5
GoogleMarissa was instrumental in finding us a lovely flat in Bethnal Green - professional and courteous.PositiveResponsiveness, Professionalism
That's great to hear, thank you Will.
5/5
GoogleMarissa has been proactive in sending relevant offers, quickly understood our needs and was brilliant during viewing. Good experience.
That's great to hear, thank you for your review Antoine.
5/5
GoogleHad a great experience and felt very supported in finding a home, despite the terrible market - thanks Matthieu
Thank you for your kind review Abigail.
1/5
GoogleKeatons is in charge of processing the change in tenancy of our flat. We have been emailing back and forth with the rep for more than a month and only when we had to make the payments they were responsive. For all the rest it has taken weeks to get them to respond to one email. Sure, to get the deal done it's quick, but then when It comes to give back deposits or change names in contracts its far from a great experience.
We're sorry to hear that you were unhappy with the service Susana. We take all comments seriously and will look into this internally. Best wishes, Keatons
1/5
GoogleWhile the Bow office seems full of nice people, it seems to me that the Shroreditch office is just full of annoying people. Second time I try to see a property and fail. The first time I was refused up front due to my limited budget (btw the property has been reduced in the meanwhile of 50k and the agent at the time was saying there was no chance for that..). Second time they engage me in a lengthy conversation on my possible budget. Now I understand that they don't want to waste time, but I really don't think they are doing a service to their clients by being so difficult. I don't want to waste time myself and I know what I can do if the right property comes along. They don't.
Dear Marcella, We’re sorry to hear that you feel this way. Our company policy is to ask all viewers to complete a registration process before we arrange an appointment. There are many reasons for this, security being one, another is to ensure that we introduce buyers that meet the seller’s criteria, as some of our sellers give us strict instructions, such as, only introducing buyers with a specific budget or financial position. In this particular case, the property you wanted to view has a low lease and there are already several offers in consideration. We can assure you that it is not our intention to be difficult and apologise if we came across this way. Please feel free to contact the branch manager, Nick Verdi, directly on 020 7650 5150, if you wish to discuss this further. Best, Keatons
5/5
GoogleI had an amazing experience with keatons. Marta who helped is very professional and helpful who guided me through every step making my experience smooth and comfortable. Thank you marta
That's great to hear, thank you Connor.
5/5
GoogleExcellent service all along the buying process. Jas Singh has been fantastic from day 1. I would strongly recommend Keatons.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your kind review Mouncef.
5/5
GoogleGreat agency. Managed to find a flat very quickly with the help of Natalie Craddok and Matthieu Grimaldi. They are both great and the whole process has been smooth. They reply very quickly to our emails and have managed to accommodate us in the requests we’ve had prior to the start of the tenancy. 100% recommended.
That's great to hear, thank you for your review Pedro.
5/5
GoogleMatthieu was incredible. He was super responsive and helpful. I was very happy with the overall service. thanks
Thank you for your kind review Ashley.
5/5
GoogleJust bought a flat with Keatons from their Shoreditch office and it went fantastically well. Kane Griffin, the estate agent handling my purchace was always very responsive and informative about what was going on with the purchace. He showed me a property that fit my criteria perfectly instead of sending me hundreds of general properties which i felt really made the difference. The whole process was over in no time and everything ran smoothly. I would definitely recommend their services as it couldn't have gone better!
Hi Rupert, thank you for the positive feedback and good luck with your new home. Nick, Kane and all the team at Keatons Shoreditch.
5/5
GoogleThank you so much for helping us making it so easy to find a lovely flat in Shoreditch. Living in Istanbul and having only one week in London to find a flat for rent for my daughters was worrying me a lot. I couldn’t have decided to go ahead with this property after one conversation if it was not for the professionalism and confidence I had over the phone. Thank you for organising everything so smoothly in London, I am very pleased with the choice we made. Ayçe Birerçin
Thanks Ayçe!
5/5
GoogleLet’s be honest, estate agents have a pretty bad reputation thanks to a particular company. But Keatons’ ethos is clearly to defy those stereotypes, and that’s exactly what they do. I was so impressed with how genuinely helpful and personable both Kate Bentley and Kadice Douglas from the Shoreditch branch were when helping me find and rent out my property. They repeatedly went out of their way, even when office hours were over. It’s rare to have such a painless experience when moving house and for that I’m massively grateful.
Thank you so much for the kind comments, it’s lovely to see that the work we do has such an impact. Hope everything went well with the new move and please do come back to us if need any further advice. Best wishes, Kate.
5/5
GoogleMany thanks to Catherine Okorodudu and the team at Keatons for assisting us when looking for rental accommodation. Good communication skills which made our rental less stressful. Very much appreciated.
Thank you Catrin. I'm glad you have had such a positive experience with us. Best wishes in your new home from all the team at Keatons. Nick Verdi, Office manager.
5/5
GoogleI recently sold, and bought a property though Keatons. The service I received both from Nick's team in Shoreditch, and Lars' in Bow was outstanding. Honest, professional, and consistently amenable, Keatons entirely dispel the popular, if unjust, notion of what Estate Agents are like. Quite frankly I would not use any other firm when it comes to selling up next time round...
5/5
GoogleKeatons helped us to expedite the sale of our home to a lovely buyer who made it easier to leave a place we loved! OJ was particularly helpful - always available for questions and coming up with solutions to help us meet timelines we needed. Thanks to all the Keatons team!
That's great to hear, thank you Katie.
5/5
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5/5
GoogleGreat approach since the first day from the agency. It was unbelievably welcoming, which allowed us to trust and respect the agency and made the decision to take the flat. In Particular, Benjamin helped us with all the paper work throughout and to finalise the contract. I would recommend this as it has been a great pleasure.PositiveResponsiveness, Professionalism
That's great to hear, thank you for your review Gurpreet.
5/5
GoogleTamanna Malik has been most helpful in extending the tenancy on our property.
That's fantastic to hear, thank you for your kind review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Keatons, London - Shoreditch won Trusted Agent; Keatons, London - Canary Wharf won Gold; Keatons, London - Bow won Gold; Keatons, London - Wanstead won Gold; Keatons, London won Gold.
