Keatons reviews

★★★★★ 5/5

Google

Marta was so incredibly kind and helpful! Process was quick and easy, couldn’t recommend her enough

Danny · 22 August 2024

★★★★★ 5/5

Google

The viewing and renting including the contract experience were extremely smooth. Matthieu was the agent that serve me for the viewing, he is very helpful and polite. Showing and helping me on what I requested for. It was great to have him.

Roman · 12 December 2022

★★★★★ 5/5

Google

We have been using Keatons Shoreditch for over a decade now. Kudos to Shaun Datngarm and Marta Rodriguez for being exceptionally quick, efficient, and professional at letting out our flat. They reached out to us as soon as the current tenants gave notice and provided honest feedback as to what would be a fair market rent and what the flat needed to be attractive to potential tenants. Much appreciated!

Gigi · 22 May 2024

★★★★★ 5/5

Google

Really easy to work with and excellent service. I will be coming back next time I need to rent a house. Benjamin was fantastic as our letting agent, between him and Charlotte they were able to turn our offer into signed contracts within 24 hours of viewing the property.PositiveResponsiveness, Quality, Professionalism, Value

Anthony · 22 June 2021

★★★★★ 5/5

Google

Marta was extremely helpful for us, and helped us find a great place!

Bouke · 24 September 2024

★★★★★ 5/5

Google

I have been a client of Keatons for 8 years now and have enjoyed a consistently reliable service most recently with renewal of a tenancy agreement - thanks to Tamanna for a prompt and professional service in handling the negotiation with the tenants.

Richard · 14 August 2022

★★★★★ 5/5

Google

Highly recommended, nice properties and professional staff. Thanks Marta for all the support during the process and your efficiency.

Javier · 22 May 2024

★★★★★ 5/5

Google

We were looking for a apartment and Marta was really helpful and professional through all the process. Highly recommended

José · 22 May 2024

★★★★★ 5/5

Google

I had a fantastic experience with Marta at Keatons. incredibly helpful and attentive, guiding us to find the perfect flat that met all our needs. Her local knowledge and dedication made the process smooth and enjoyable. Highly recommend Marta and Keatons.

A · 1 November 2024

★★★★★ 5/5

Google

Me and my partner are having a great experience renting with Keatons. They are a very straight forward service that help you along the way if you are new to renting. We are dealing with Marta and she is excellent. She is communicative and fast at responding to our queries. I recommend using Keatons as they have been very good to us so far!

Alannah · 26 June 2024

★★★★★ 5/5

Google

Marta was very helpful throughout the whole process, would thoroughly recommend using Keatons!

Matteo · 11 August 2024

★★★★★ 5/5

Google

Very satisfied with Keatons work! This is the second year when I decided to proceed with Keatons. Everything was perfectly organized, Benjamin Fidler reacted fast and found a perfect match for me within a few days. Thank you very much! I will keep recommending your company!PositiveResponsiveness, Quality, Professionalism, Value

Jane · 22 June 2021

★★★★★ 5/5

Google

Excellent first time experience with the Keatons team. Ben Fidler was fantastic start to finish, providing us with a great level of service that was engaging and pro-active. The process in finding our new place was very smooth and we would highly recommend Keatons and Ben going forward..

Ravi · 24 August 2021

★★★★★ 4/5

Google

I recently sold my 2 bedroom flat in De Beauvoir through Keatons. The commission rate was reasonable, and dispite having to endure the stress of what one could call an 'inexperienced' buyer - if I was being kind. Adam, Nick and the team managed to pull me through the other side with sound advice, hard work and good humour.

Mat · 10 February 2015

★★★★★ 5/5

Google

Me and my partner are having a great experience renting with Keatons. They are a very straight forward service that help you along the way if you are new to renting. We are dealing with Marta and she is excellent. She is communicative and fast at responding to our queries. I recommend using Keatons as they have been very good to us so far!

Xavier · 31 May 2024

★★★★★ 5/5

Google

Matthieu at Keatons was extremely helpful to me. I was interested in a property however was overseas and he arranged a virtual tour of the property. Once I was accepted for the property and had arrived in London, he then also organised an in person viewing of the property so I could see the physical space prior to moving in. This was very useful for me to plan out my furnishings and prepare to move in. I also found Matthieu to be patient as I finalised the required information for a foreign national to rent in the UK.

Jesse · 27 May 2023

★★★★★ 1/5

Google

Came for right to rent check, turned into checking for the right to leave. This is the only review I've ever left anywhere, so obviously not the best experience here. Spoke to a staff member to do my right to rent check, he was clueless of what this was and if he could do it. Probs new to the job, it's chill, it happens. Staff member goes to check with others if they could do the check misgendering me when referring to me, but whatever, honest mistake, I really don't care. He comes back to the front to ask for my passport, which he looks at, looks at me, misgenders me again and then tells me to take a seat. He brings back my passport and tells me to take a seat again. Time goes by another 20 mins, pretty certain they don't need anymore info from me yet I'm left waiting. My partner goes to ask if we can leave, but the person I spoke with is on the phone. Another staff member "is from sales", so doesn't know if we're allowed to leave yet. More time goes by, we have to ask again and a third staff member comes out and confirms we can leave. She's super apologetic bless her, must be tiring having to work alongside those numpties. We finally leave, not the best time, but again things happen and estate agents sure will be estate agents at times wow. What then really got me is when I receive the addendum for my new place my title is incorrect at every point it possibly could be. Miss instead of Mr. I have not met or even spoken on the phone with anyone else from Keatons other than at this branch on 17th April. They have copies of my passport and have received payments from my accounts stating my full titled name, so I would absolutely love to understand how an error like that could be made? If you didn't have copies of legal documents with my full name and title on, I could understand it's a simple typo, but you DO. An error like that after the in branch experience does feel like it could only be because someone chose to give me an incorrect title as he didn't agree with my legal documents stating I am male. This has made me incredibly uncomfortable and is legally wrong. Keatons clearly don't understand level of stress, humiliation and amount of bureaucracy trans individuals like myself go through to 100% ensure our documents are correct to avoid situations specifically like this. I should not then have to be chasing for my details to me changed and updated when they should have been entered correctly based of my documentation to begin with. Such an incredibly poor experience. Please don't use this branch if you're trans - big up Deptford branch they're much nicer and were very kind helping me this embarrassment out.

Felix · 25 May 2023

★★★★★ 5/5

Google

Shaun & Hugo were both incredibly helpful whilst I've been looking for a house to rent in London. Their customers service was great and they always got back to me quickly about any questions I had. Highly recommended, thank you.

Rustie · 24 September 2024

★★★★★ 5/5

Google

Our flat has been managed by Keatons (Shoreditch) for 9 years, never had a problem, everything done efficiently and professionally. In particular Arshi Mohid has been a standout. It's amazing, almost a decade of perfect service!

Gigi · 12 December 2022

★★★★★ 5/5

Google

Exceptionally efficient and professional service! Special thanks to Marta and the entire Shoreditch team!

S · 22 May 2024

★★★★★ 5/5

Google

The whole process was great, professional and efficient. I recommend Shoreditch office, specially Marta

Danah · 22 May 2024

★★★★★ 5/5

Google

Matthieu was incredibly helpful with finding a tenant, viewings and the entire letting process. There were multiple viewings the first weekend and by Monday we had a great offer and the prospective tenant paid the holding deposit.

Damjan · 13 September 2022

★★★★★ 5/5

Google

Marta was great and very easy to work with. Thank you so much!

Jonathan · 7 June 2024

★★★★★ 5/5

Google

Brilliant customer service when looking for an apartment in London from Shaun. His communication was fantastic, always keeping us in the loop, and giving us the best advice. He is honest, open and friendly, everything you’d want while on the hunt for a property. Thank you for making the journey so easy for us!

Nicola · 24 September 2024