Urban Evolution Liverpool reviews

★★★★★ 5/5

Trustpilot

I will recommend Urban Revolution

I will recommend Urban Revolution. Mia is great and does her job well. She’s keeps the communal area, and entrances cleans. Even the washing machines looks clean👍🏾

Mary · 26 April 2023

★★★★★ 1/5

Google

Avoid this company!! The flat you will be given will be outdated and cheaply put together despite the …

Beth · 16 October 2025

★★★★★ 5/5

Google

I would like to express my utmost contentment with the establishment's accommodations and recreational areas. The staff's exceptional support, particularly the reception personnel, was greatly appreciated. They promptly assisted me in accessing my room and demonstrated utmost courtesy and professionalism. Overall, the service provided was truly outstanding.

Maame · 9 November 2024

★★★★★ 1/5

Trustpilot

Worst company I ever had them misfortune to deal with

Trustpilot has asked me three times to revise my review of Urban Evolution although I have never written anything that is rude or offensive but stating facts about my experiences with this company .

Sam · 23 April 2025

★★★★★ 5/5

Google

Thank you so much for a brilliant work cleaning my room! I moved in yesterday to a clean and a room that smells amazing. Best wishes to all and Paula you have been great 🙏 …

Julianne · 16 February 2026

★★★★★ 5/5

Google

Mia the housekeeper cleaned my kitchen in Queensland place Mia and Paula are very helpful and kind Best scousers in liverpool

Kingsley · 9 September 2025

★★★★★ 1/5

Google

It has been a month since I moved out and they are not answering their emails or phone calls regarding sending back my deposit. I have sent many emails, and to this day keep getting zero replies. This was also the case throughout the entire tenancy. At some point through the tenancy, the heating broke in the house in 0°C weather, and they ignored all my calls and emails, taking atleast a week to even get anyone to take a look at it. Do not rent from this company as all they will do is try to scam you out of your money and waste your time. Look at other rental agencies like X1 and L1 lettings in liverpool as they will atleast reply to your promptly.

Karamel · 2 October 2024

★★★★★ 1/5

Google

What a joke, what a joke of a company. They dont pay us for 2 years, and then talking to a person called Victoria Caroll (rental accounts) who for some reason is giving an attitude 😂😂😂 Thats what happens when you do business with a messed up company like Urban!!! Updates: As an owner of one of the units in Urban, they failed to get me tenants for 2 years straight, and for some odd reason I have more than 1,500 GBP OVERDUE! Kept emailing them about those fees and I didn’t hear from them for a very very long time!!What a disgrace of a company.

Yazan · 23 September 2024

★★★★★ 5/5

Google

The service I received from Robert Hayes was great. He assisted with my issue in a timely & effective manner and it is much appreciated

Amii · 4 January 2025

★★★★★ 5/5

Trustpilot

Great assistance from Karen

Had trouble with my sofa when I moved in and got amazing assistance from Karen who came in and gave it a nice clean, made sure I was satisfied and went out of her way to get me a sofa cover. She was very lovely, attentive and kept me updated during the entire time!

Ellie · 3 June 2024

★★★★★ 5/5

Trustpilot

Brad from Maintenance

Had issues with my shower which were really hard to solve because the pipe valve was broken. Bread from maintenance managed to solve it even though all odds were against him. He did a really amazing job. It’s great to meet people like Brad, creative and ingenious. Ultimately, people like Brad make me want to stay with Urban

Teodor-Avram · 8 March 2024

★★★★★ 5/5

Google

We are really happy with opto village team we feel comfortable in their space the place is very peaceful and clean the staff is very cooperative.

Samridhi · 14 April 2026

★★★★★ 5/5

Trustpilot

Mia is the best cleaner is very…

Mia is the best cleaner and she is very helpful she helped me find my keys and phone Thanks Mia !!

Aldo · 11 May 2023

★★★★★ 4/5

Trustpilot

I’m happy as long as you keep me…

I’m happy as long as you keep me informed about the occupant’s in my unit which I’m pleased to say is happening now.

Frederika · 11 July 2025

★★★★★ 1/5

Google

Terrible communication. I requested my deposit back on 31st August and still have not received it (11th October) but have received broken communications. This is a lot of money that I'm still waiting for. Tenancy wasn't even with them - they sold the property before we moved in and trying to receive my deposit back is like talking to a brick wall.

Lewis · 29 October 2023

★★★★★ 5/5

Google

Mia the house keeper at Queensland place cleaned my room and she delivered great service Thanks mia

Christy · 9 September 2025

★★★★★ 5/5

Trustpilot

Mia has been great

Mia has been great! Walked into the lift this morning and smelled lovely and clean as well as being spotless!

Marianna · 16 May 2023

★★★★★ 5/5

Google

Having recently moved in with Urban Evolution in Liverpool I had a very positive experience. Moving during lockdown can be quite challenging but the process was very smooth and efficient with virtual viewings and personalised information to deal with all my concerns. Everyone from the lettings team to the on site staff has been very helpful and attentive. In particular, my letting agent Chloe, dealt with all my queries professionally, was always very friendly and responsive to make sure that I get the right flat to match my personal preferences. Extremely happy with quality of service I received every step of the way. Highly recommended!PositiveResponsiveness, Quality, Professionalism

Dimitris · 9 January 2022

★★★★★ 1/5

Google

Unfortunately every experience I have had with them has been awful. To start of with, they just popped up into our building one day, took over and spammed our inboxes asking us to send contract release letters to our landlords, all so they could squeeze out the previous lettings agency. It took 2 emails before they finally stopped spamming me every day, but up until that point I had been feeling pressured and bullied into signing something I did not want to. I did not leave Queensland Place because I had no other place to stay and had to renew with them, which was a huge mistake. The lettings agent was incredibly condescending and rude to me, making basic mistakes and threats to rescind my contract cause of deposit issues that were their responsibility. I also had issues paying rent because they had stated different bank accounts in their emails and in my contract, and my bank could not match any of the details I gave them. It took me a month of chasing them around before I finally got a reply from them with the correct account to pay my rent. A few months later I received an email saying I owed the entire rent and that action would be taken against me, when I had previously had to beg for them to give me the correct information to pay. Their email was once again condescending and put the blame on me, even though they made a mess of things and could not even keep their financial records straight. I had to forward them emails from their OWN colleagues to get them to back off. They also did not fix my oven for months despite me submitting a formal request on the platform and over the phone multiple times. Then, once I finally moved out they submitted a request to keep my entire £250 deposit, claiming £80 for a "missing mattress cover" that a) was not given to me by the previous lettings agency, and b) costs a mere £20 everywhere. The rest was excessively claimed in cleaning the flat, despite me carrying out a deep clean of the place before I left. I called them and they said to just use the dispute service, but I've been waiting for weeks and they have not done anything to my claim so I cannot get my deposit back. To cap it all off, I received another legal threat from arrears a week ago saying I owe them rent this year, despite not even being a tenant with them anymore. Throughout my time with them I have felt ignored, bullied and insulted, and like they want to take as much money from me as possible whilst not even complying with the bare minimum. I advise every prospective tenant against staying with them, especially university students, as they will try to take advantage of you. Shame on this company for mistreating their tenants.NegativeResponsiveness, Quality, Professionalism, Value

Tito · 28 December 2021

★★★★★ 1/5

Google

Urban evolution the company advertisefor staff constantly wondering why the sfaff at most stay a month treated like garbage the latest ad facilities 'manager' at wow 11.50 an hour good luck with that my friend worked in Liverpool for them the worst experiences he ever had

S · 3 August 2024

★★★★★ 5/5

Google

Pauls and mia are the best , the house keepers at queensland place Thank you

Haris · 9 September 2025

★★★★★ 1/5

Trustpilot

Block management is terrible

No one ever answer the phones and takes a while for emails to get a response.On my move in day they gave me the wrong keys and then a locksmith had to come and change the barrel, they were not prepared at all.On my first night I found one of the shelves in my fridge was broken and I was told it would be replaced the same week, it took nearly two months for someone to simply replace a shelf in a fridge after countless promises that someone would come and sort it whilst I was working.Upon moving in my hob didn’t work and again that took almost 3 weeks to get sorted, meaning I couldn’t cook.The front desk staff and cleaners are lovely however and very friendly neighbours but the Maintenance and block management is terrible.After my lease was up I wanted to move to another apartment block still with urban evolution but somewhere else in town and they couldn’t just transfer my deposit over to that new lease and didn’t really give me a straight answer.Every viewing with these guys, their agent has termed up late, bearing in mind I was going during my own working hours - no regard for your time.They say “if you need anything our offices are just there” but no one is ever available. You might be able to manage for short term lease or whilst studying but not long term.

Customer · 13 September 2021

★★★★★ 1/5

Google

Ignore all positive reviews they are fake! And they have been deleting any bad ones. Since urban evolution took over, the building has become a shambles. No working washing machines for over a month now. No apologies no email warning us we cannot wash our clothes. The internet has been downgraded to an unusable amount. They did not warn us of this. Considering alot of us are working from home it's completely inexcusable. It's been freezing in the flats. Urban evolution are awful, avoid at all costs.NegativeResponsiveness, Quality, Professionalism, Value

Rach · 25 August 2021

★★★★★ 5/5

Google

I live in Luton Opto but I referred a friend into the Liverpool one, the process and staff was quite friendly and all amenities were brilliant. He still lives there after 4 years so that says a lot! Brilliant place!

Poojitha · 16 October 2024