Urban Evolution reviews

★★★★★ 1/5

Google

I have recently moved out of my year tenancy at the exchange in Liverpool and if I could award less than 1 star I would. This business and landlord are absolute THIEFS and attempt to withhold as much of your deposit as possible. Throughout the year we encountered different issues such as sewage problems which damaged the bathroom and were assured this would not be detrimental to our deposit, only to find a large sum of money with held for cleaning in the bathroom! I also found that they were difficult to contact as they removed any phone number from the website, proving quite frustrating when trying to raise issues with them. They tried to charge everyone different amounts for communal kitchen cleans in the deposit, which the DPS rightly refused. As well as trying to charge everyone for a mattress encompass even though there was no damage. I would never stay with this company again and I would advise anybody else to do the same. I have passed details onto the university to ensure no other students go through this and the university can advise against staying here.

Rebekah · 3 November 2023

★★★★★ 1/5

Google

I am truly at the end of my tether with this company. First, they completely ghosted me after I sent the deposit for the flat. After multiple emails (there is NO other way to contact the company) they replied and drafted the contract for me to move in 2 days before the tenancy began. I had to move in and start a job so I accepted the offer, my worst mistake. Since then, there has been radio silence from the company- no Arthur app login details, no Inventory, no reply to my multiple emails detailing these issues: 1. I did not receive keys to the post room, and cannot access any of my post thanks to Urban Evolution not replying to my emails and providing me access. 2. I sent them an email with 88 pictures of the property, but there was no reply. 3. I sent them 6 follow-up emails requesting the keys to the post room, and inventory and addressing maintenance concerns such as the oven/microwave being a fire hazard because it smokes as soon as you turn it on. 4. I've received an email from the deposit protection scheme saying my tenancy has been cancelled, forwarded it to Urban Evolution asking what is happening, to no avail, obviously. The only time they have emailed me back is to check whether I had paid the deposit and rent in time. I am struggling mentally because of them and their unresponsiveness. To add to this all, I lost my access card yesterday. The building (Newbank House, Sheffield) is managed by Xenia Students, who refuse to do anything to help me as I let from Urban. I understand that this is my mistake, and I am ready to pay the replacement fees- but nobody is replying to my emails & contact forms on the website. I have literally sent countless emails detailing how this is an emergency and pleading for help so that I can get access to the building. But no reply whatsoever. I am requesting Urban Evolution to please contact me I have emailed atleast 20 times over the last month, texted on WhatsApp and Instagram. If you can, save yourself and never ever let from Urban Evolution. Or maybe I have done something so personally offending to them that they do not care enough to respond to me. Just appalling.

Titlee · 29 October 2023

★★★★★ 1/5

Google

Awful company. Second experience with them, not sure why we ever went back. Our flat changed ownership when we were signing documents with them, didn't have too many problems with our new landlords. Our flat was a tip and obviously not cleaned when we moved in, and I am yet to receive my holding deposit despite moving out months ago. Can't communicate with them, havent received a response to any of my emails over the last month after being told they were looking into it. No phone numbers, any numbers I have had from them or are listed on previous emails do not work. Purposefully avoid their tenants to the best of their ability. Would not recommend. Have emailed their help email that they have listed in response to other negative reviews, but I'm not expecting much.

Matthew · 29 October 2023

★★★★★ 1/5

Google

Can’t get hold of anyone at all. I’ve been emailing the company everyday, multiple times a day but all of them have been ignored. Getting my deposit back is basically impossible, but if this was the other way round and I was the one who owed money I’d be getting chased down. Not to mention the issues I’ve had throughout the year, the lack of internet for almost two months and no compensation even though it’s included in the rent that I pay. The lack of security in the arndale house leading to events such as homeless people sleeping on the staircase. My room being filthy when I first moved in even though the company claimed it was professionally cleaned but it was cleaner when I moved out. No support with any of these issues! Strongly recommend not letting out with this company unless you want constant issues!

Paulina · 29 October 2023

★★★★★ 1/5

Google

Awful service. The urban evolution team don’t respond to anything you send unless it’s about them receiving money they don’t have a phone number so I had to reach them through several email account to which they still do not respond. Avalon court the place I stayed is occupied to another agency (Xenia students) so front desk was useless to me as they couldn’t do anything. The app they tell you to download to reach them through is useless as they still don’t reply on that, I moved out 2 months ago and I’ve tried sending many messages and emails about discussing my deposit and no one has replied or told me what’s going on. A lot of the reviews on here say that they try to keep it for various reasons and if that’s the case that is a scam as well did not break anything or damage anything in the room and I cleaned it when I left. They respond to every complaint saying to send an email to their help team which I have done and previously so that doesn’t seem very helpful. Look at the reviews before booking this place because they’ll save you from stress

Cassia · 29 October 2023

★★★★★ 2/5

Google

We moved into a property with this company in early 2022 and had a great, efficient moving in process. However, the agent we dealt with left shortly after us moving in and since then, the quality of the service we received from this company declined quickly. The property was lovely, modern and in very good condition and I have no complaints about the flat itself. However, any issues that did occur were not dealt with effectively. Not long after moving in, our fridge broke and everything in it had to be thrown away. We reported it immediately as a high importance issue, but despite this we were left without a working fridge freezer for a month (surely breaking some sort of rule within the agreement). When this was eventually dealt with, we then began chasing up our request for a new mattress as ours was of a really terrible quality, but we did not receive a satisfactory response about this until about four months later when the mattress was finally replaced. Thankfully, as our property was in good condition, we did not have any other issues and so I have no other experience with their service until it came to moving out. We left the property on the 18/07/23 and only today on the 13/10/23 have we receive our full deposit back. Upon moving out we fulfilled every aspect of our role as tenants, leaving the property in arguably a better condition than when we moved in, ensuring we cleaned every surface including the fridge/freezer, the oven and inside cupboards and drawers. We requested our deposit back just days after leaving the property, yet we heard nothing for about a month, despite trying to make direct contact with Urban Evolution. We did eventually receive a response however, stating that they wanted to claim £119 from us for a cleaning bill. I will include just a couple of the pictures I took of the property on the day we left so you can see how clean we left the flat. This dispute has continued for almost three months, leaving me as a young person who has just graduated without a large chunk of money that I needed to help me secure another property. Thankfully I have people to support me, but some may not be as lucky and so would have struggled to secure somewhere else without the deposit money. Of course with the evidence we had, DPS have ended the dispute in our favour and so I will receive my full deposit. However, I am sure that lots of people wouldn’t have the patience to wait this long and so Urban Evolution would get to keep these charges from many other people’s deposits. If you wish to begin a tenancy with this company, be prepared for the lack of urgency they have to reply to you and to fix important issues regarding your property. Also, MAKE SURE YOU TAKE LOTS OF PHOTOS both moving in and out of the property because, judging from both my experience and the mountain of one star reviews building up, you are going to need them to ensure you get your money back. I am still waiting for a reply to about three or four emails from the team at Urban Evolution, and I would still like an explanation as to why you think it is acceptable to leave us in the dark for so long regarding our deposit and avoid our attempts of contact. My review of two stars reflects the property itself and the building, as that was always kept beautifully clean and the facilities were good. But in terms of service, I was incredibly disappointed.

Lily · 29 October 2023

★★★★★ 1/5

Trustpilot

Untrusted company and management

They claimed that they have transferred rental income to my bank account but we did not receive item we contacted them several time to request for of remittance so that we can trace the payment but they never can provide any proof they pay the payment they claimed. Don't trust this company

Steve · 27 February 2025

★★★★★ 5/5

Google

Mia and Jane for doing a great job of keeping our building clean and are lovely to speak to. Franco is a great concierge too, always really friendly :)

Maxime · 28 December 2023

★★★★★ 1/5

Google

Avoid renting with this company if you can. They never reply to emails and it’s disgusting that they don’t have a phone number that anyone can call. When I moved in last September they didn’t even have the flat ready after the last tenant even though they had been moved out for a few weeks, so had to hang around for hours while they sorted it even though they knew what day I was moving in. They also advertised the building as having 24/7 security/concierge which is a lie, there’s not even a reception (what you’d think was a reception is actually a letting office for a different company). My mattress has been ripped since I moved in with no effort from them to replace it. The extractor fan in my kitchen has been broken since February. When my bathroom light broke it took them 3 weeks to sort it, and they even logged the issue as “complete” on the tenant app when it hadn’t been done so had to raise it as an issue again. I stayed in the flat over the summer for work so switched to monthly payments with the promise of returning to termly payments from September, but I’ve had no guidance with this despite trying to contact them since the start of August. The replies to some of these reviews saying emails/queries are replied to promptly is an absolute lie. If you’re looking to move into one of the student accommodations managed by urban evolution I strongly suggest you look elsewhere.

Lauryn · 4 October 2023

★★★★★ 3/5

Google

The Maintenance team is the most efficient I've ever seen. More especifically, Chris has been a huge help in getting everything sorted in mine when anything's gone wrong. He's clean, nice, always knows what to do and is very helpful and attentive. Huge thanks to him!! However, this is just for Chris and not for the whole team. Management is rude and condescending to tenants who have had multiple issues such as myself

Alexandra · 9 January 2023

★★★★★ 5/5

Google

Robyn has been a god send she went above and beyond to help me get into my home. It is kept spotless by Alison. Would highly recommend renting from urban evolution

Julian · 24 October 2023

★★★★★ 1/5

Google

I wish I could give it a lower score. These people are the most incompetent and the most useless management company to exist. They were so persistent and annoying when asking to sign the tenancy contract that I thought I was a criminal on the run. Contract signed and rent paid and all of a sudden it’s hard to achieve communication with them. To collect my keys was a hassle and even with the keys I can’t get in my room and even though I have sent multiple emails on this, no response. I swear to God if I knew this was how terrible they were I wouldn’t have used them. I blame UniAcco as much as I blame them because they were the fools who referee me to them instead of Xavier students an actual good accommodation management team. Never again and if I can move out sooner, best be sure I will be leaving,

Chiwendu · 29 September 2023

★★★★★ 1/5

Google

This review is about the company Urban Evolution, and not any particular property they manage. They manage one of my Student Accommodation properties and it is clear that these people are a scam. We have hundreds of unit owners struggling with them, including horrible fees, lack of communications and transparency, and the tendency to keep changing names to avoid legal challenges. They still manage my property, but I have got a new lettings agent, and they are making it a nightmare for them to take over. Please avoid them!

Dharmendra · 29 September 2023

★★★★★ 1/5

Google

DO NOT RECOMMEND! My flat had no WIFI for 3 months, no warm water in the showers for basically the entire year and to make matters worse the kitchen storage would literally fall off the wall as it had been screwed in with 2 small screws and would result in all your belongings being damaged and they never reimbursed us. They then had the cheek to not release my deposit for 'cleaning services' which had cost them £120 when the flat was spotless. I still haven’t had my £520 deposit released and i moved out over 6 months ago. THIS COMPANY IS AWFUL FOR STUDENTS! DO NOT GO HERE!

Ben · 29 September 2023

★★★★★ 1/5

Google

I’d give them 0 starts if I could but don’t bother staying at any urban evolution property. By far the worst accommodations I’ve stayed in. Constant WiFi and hot water issues throughout the whole year as if uni stress isn’t enough. They also never bother to reply to any emails and when they do they’re the most useless and unhelpful replies. They took ages to return the deposit (of which half they’re trying to claim) despite constantly emailing them which is funny as they’re consistent with emails when they want their payments from us. When moving out don’t even bother cleaning your rooms as they will try to charge ridiculous amounts for the smallest spec of dust. The only good thing about the accommodation was the reception staff but apart from that there are far better accommodations with better managements to stay at so save yourself the stress and money from this absolute ridiculous joke of a company.

Davina · 29 September 2023

★★★★★ 1/5

Google

The team is extremely hard to get a hold of. I have moved out of the property and needed to collect some last items on the move out date, unfortunately my pass had already been deactivated. I have reached out numerous times to try and get my items back, which have been ignored. On top of this I also received threatening letters about legal action due to a miss payment of rent. Even though my contracted had ended. Overall I would not recommend this company to rent with as they have little customer service acumen and have still not resolved my issues.

Shaun · 29 September 2023

★★★★★ 5/5

Google

Great service and hospitality and feel so comfortable and safe thank you so much Luton great job

Queen · 25 July 2024

★★★★★ 5/5

Google

Place is very nice and staff is very supportive in Luton branch

Amarachi · 9 October 2024

★★★★★ 5/5

Google

I’ve been living in this accommodation for the past year, and I can confidently say that it has been a great experience. The place is clean, well-maintained, and offers a comfortable living environment. One of the best aspects is the friendly and helpful staff. They are always responsive and go out of their way to make sure residents feel at home.

Nidhi · 23 September 2024

★★★★★ 1/5

Google

AVOID AT ALL COSTS! Do you see the attached review? I have forgot my badge and they made me write a review to get access to my studio. On top of it, they don't want to give me back my deposit. Update 16/12/2024 (tenancy ended on 15/09/2024): I'm still fighting to get my deposit back.

Linpeng · 20 December 2024

★★★★★ 5/5

Google

The Concerige Franco is so lovely and personable. He makes an effort every time you walk past to chat away to you and other residents. It makes you feel as a resident that the team there aren’t just there to keep an eye during the day but are also there getting to know the residents individually and make sure everyone is happy.

Cassie · 24 October 2023

★★★★★ 5/5

Google

I have had a great experience. The rooms are modern and spacious, with all the necessary amenities. The common areas are well-maintained and a great place to socialize with other students. The location is also convenient, with easy access to campus and public transport. Overall, I would highly recommend this student accommodation to anyone looking for a comfortable and convenient place to live during their studies."

God's · 25 June 2024

★★★★★ 1/5

Google

Worst management ever. I rented a flat for almost 1 year. I wanted to leave before my contract ended, so I had to find another tenant to replace me. When she came, I had to pay the full month anyway because she was moving in at the middle of the month. They assured me that they would give me those days back, but they never did. Apart from that, it took me more than 3 months to take my deposit back. I phoned them and e-mailed them many times and they rarely answered. It was so annoying and so frustrated that I wouldn´t recommend anyone to rent with this company. I'm still waiting for my money since I left in June, and we are finishing October already. Ridiculous!

Sara · 25 August 2023

★★★★★ 1/5

Google

I’ve recently moved into an urban evolution flat and have been really disappointed so far with my experience. Firstly there were a number of issues with the flat upon moving in, including in the living area; the blinds are broken, the tv does not work, we only have 4 chairs in a flat for 5, and two of the most important issues - our front door DOES NOT LOCK and the flat was extremely dirty upon moving in. All of these issues have been reported multiple times by multiple people and as of yet, it has been 16 days since the start of our tenancy and NOTHING has yet been resolved. Supposedly the cleaners have been sent over however I am unsure as to if this is actually the case as the living area is still dirty. Along with these issues in the communal area, my bedroom has also had issues that are still to be rectified, namely the black mould in and around the shower. I have requested multiple times through the app, emails, calls and in person conversations that this be cleaned or resealed and now a week after I brought the issue to their attention still nothing has been done. I would not recommend this company to anyone, even with the cheaper prices it is not worth the stress of having to live in a dirty flat with no locking door. Edit: I am living in Queensland place, to respond to your reply.

Rebecca · 25 August 2023