Urban Evolution Liverpool reviews

★★★★★ 1/5

Google

I would never rent a property from this company at all. I have been fighting for over a month for them to fix a leak in the shower which has fell on me and physically hurt me. They are ignoring how serious the problem is and neglecting their property. I have been back and forth fighting to get this issue fixed, but urban evolution are holding back every time and not responding to a serious issue. This needs sorting out asap, it is disgusting and appalling for a company to ignore such an urgent matter

Louis · 25 August 2023

★★★★★ 1/5

Google

Urban Evolution are one of the worst companies that I have ever had to deal with. As you can see, a lot of their reviews are one sentence praises, which is done to filter out all their bad reviews. They are absolutely terrible at communicating, and if you have any maintenance issues - then I can promise you that they won't fix them anytime soon because they do not care. They pick and choose what emails to reply to, and don't even have a working phone number. My flat and I have had a few maintenance issues for over a month, and they have done nothing to solve it because they simply don't care. The only time they will contact us is to chase their rent money. Terrible company, and I have only heard bad things about them from several other people in the accommodation property. Do not recommend.

Ria · 25 August 2023

★★★★★ 1/5

Google

WORST PLACE TO LIVE. There are so many fake 5* reviews because anyone who stayed there would not write that. The only good thing was the friendly receptionists but the management is horrendous. They lost my parcel and when I emailed they undermined me as a student and basically spoke to me like I was beneath them and said it wasn’t their issue. The washing machines are always broken and lock your stuff inside. The communal rooms are nice but always freezing so no one ever uses them. There are so many issues, the hot water has been off more than it has been on for months, and when emailing the property manager they simply say it is out of their hands. Ive had cold showers for months with the occasional luke warm one. The wifi is literally none existent and doesn't work. They constantly harass anyone that comes in saying they need to start signing in randomly through out the year, despite reception being empty half the time so there is no point. The place is falling apart, coat hooks failing off the walls etc. Floor 1-5 is unfinished and literally a bio-hazard, its so messy and litter and food thrown around. You don't get your deposit back no matter how much you clean the room and even make you give it a deep clean including plug holes which is illegal to ask. The cleaner thinks she runs the place always giving dirty looks and snarky comments. The lift is horrendous and it literally was always broken, it broke down with me inside it and was terrifying. The kitchens have literally no storage space at all especially for 6 people and we all had to buy a dresser for our rooms as there is no storage. The rooms are so badly finished it seems rushed just to get people into the building and make money. Would not recommend to anyone in fact i would strongly advise against as it was the worst year and I hated living there. They think students are naïve and just scam them out of unnecessary money at the end and cannot handle students. Unite students was way better at understanding students and you should definitely live there.

Katie · 25 August 2023

★★★★★ 5/5

Google

Really friendly staff and tenants, Robert Hayes was very helpful with our questions when moving in :)

Katie · 25 June 2024

★★★★★ 1/5

Google

Do not sign any tenancy agreement with this scam of a company. So quick and adamant during my final university year to demand my rent payments throughout the year to be paid on time but at the end of the year when time came to return my holding deposit they’re is no way to contact or get hold of anyone of any importance to discuss the return of my deposit. Also still haven’t received my deposit back.

Emmanuel · 29 September 2023

★★★★★ 1/5

Google

(For Sheffield region) Not getting any services here. Maintenance is worst. Turn around time is 1 month approx for any complain made pertaing to maintaince. Nobody replies to the email.

Ashutosh · 25 August 2023

★★★★★ 5/5

Google

Their staff are quick in responses and solved my room related problems instantly! I would also like to appreciate this person "Rory Cringle" for being responsive, respectful and responsible!

Aparna · 25 September 2025

★★★★★ 5/5

Google

Lovely and cozy flats in a safe and quiet area. Reception staff very welcoming, especially Franco, who always offers his support with kindness and generosity. Highly recommended!

Bianca · 24 October 2023

★★★★★ 5/5

Google

A great place to live in with a home like environment. It's really peaceful and quite which is very good for students when they study. The facilities are awesome like the gym, cinema, beautiful garden, huge terraces and a convenient laundry room. The staff is also very helpful and polite and do their best to sort any problems you might have. There's a sense of security when you're living there. It's a home away from home. 👌🏻

Elena · 30 August 2023

★★★★★ 1/5

Trustpilot

Worse management company ever

I constantly had to chase them for rent payments, they were never on time and always had some excuse. The level of professionalism is shockingly low, and it was nearly impossible to reach someone who could actually help.

Tarek · 2 June 2025

★★★★★ 1/5

Google

Worst customer service ever.I tried to contact them for a viewing. They give me reply after a day or left me with no reply. The conversation to book a viewing has been going on more than a week. They don’t have a phone number we could call like other agencies so it makes our life easier. I tried to reach out through Instagram and they asked me to stop sending multiple emails. Honestly it’s so frustrating.

Malavika · 25 August 2023

★★★★★ 1/5

Trustpilot

Urban Evolution….BEWARE!!

Urban Evolution is the management company of a property I recently bought. And I am quite disappointed because, despite providing them with all the documents they have requested. I still have not received any rent since January 2024, when the purchase was completed and we are now in April 2024. It is impossible to get anyone on the phone either. They just fob you off.

Fahd · 3 April 2024

★★★★★ 1/5

Google

If I could give less than 1 star I would. This is the worst ran company I have ever had to deal with. The staff are impossible to contact - they don't even have a contact number. They take several days to even respond and give you the same unhelpful recycled response so they aren't even worth wasting your time. If you're being sold the dream by them regarding a tenancy - RUN!

Heather · 29 September 2023

★★★★★ 1/5

Trustpilot

Extremely Frustrating Experience, Poor Communication and Inaction

Dealing with Urban Evolution has been extremely frustrating. They consistently fail to take requested action, and their lag in response is completely unacceptable. It is incredibly difficult to reach their staff members, and even when I do, the follow-up and communication are severely lacking.

Zeid · 21 February 2025

★★★★★ 1/5

Trustpilot

Appalling Customer Care.

Should be zero stars.No response or customer support and no way of contacting them by phone or email - so they choose to just dodge any issues by hiding behind an online barrier that does not resolve problems.Terrible company - happy to take your money but do not support tenants or look after them in any way - AWFUL.- AVOID AT ALL COSTS23/02/2023In response to your reply below.Again you have tried to pass blame and failed to take any responsibility for your own actions within Urban Evolution - a true sign of the lack of professionalism within your company.The focus of your email attempts to put blame on the tenant- who had a work trip away and was only contacted at 430pm for a next day appointment - and even then you have lied about the date they contacted the tenant. When the tenant returned the call to DBE they did not answer. If you as a company are happier to believe your maintenance contractor over the satisfaction of your tenants it again shows your company priorities. As a management company - of which you are receiving payment, you also appear happier for the tenant to have to manage the booking and organise appointments, whereas it should be your responsibility - this evidence alone qualifies the truthful review and points made.You have failed to act within a satisfactory timescale to resolve this issue.You have failed in providing the contact details requested.You have failed to call me, as requested on a number of occasions (another lie as seen in your response) You have failed to answer the question as to whether your company believes it to be acceptable for a tenant to be without a washing machine for 5 weeks.Your company has also lied as to why this matter has dragged on - I have been told previously there was an issue contacting the landlord, and now your excuses centre around a washing machine part from your 3rd party contractor. The fact remains that the contract is with Urban Evolution - your 3rd Party contractor failings are not a concern of the tenant and should not be used to excuse poor service and certainly not be a reason for a management company to expect the tenant themselves to manage the matter, and not be allowed to leave the property in case the repair person calls.

Alex · 23 February 2023

★★★★★ 1/5

Google

Respectfully, I wanted to bring to your attention that the lift is always out of service in the Queensland place (blue building), which is causing inconvenience and disrupting daily activities. Despite our previous notifications, it seems that the issue has not been addressed. We have raised concerns multiple times, but unfortunately, the situation remains unresolved. Your attention to this matter would be greatly appreciated.

Shiba · 27 March 2024

★★★★★ 5/5

Google

A big thank you to the team at Urban Evolution Property for their excellent support. Their professionalism and customer service made a huge difference. …

Moses · 16 September 2025

★★★★★ 5/5

Google

Opto village Luton is great for living once you first move to the town

Grace · 26 April 2024

★★★★★ 1/5

Trustpilot

the apartments are delivered in poor condition

I have recently moved into apartmentUpon entry to the apartment I was very disappointed with what I discovered. The apartment has been cleaned to a very minimal standard, there is also a clear need for substantial paint work to be completed as the entire property is covered with marks on the wall.What is even more disappointing is that this apartment is not what I was shown in the viewing video, what was in that video was a much cleaner apartment with clean walls which actually had a different layout so I know for a fact it isn’t the one that I signed for.Upon first entry I also seen the extractor fan is broken and was set out on the table and the blinds on the left hand side window are also broken as well as very dirty.Other defects that I have found are as follows and are evident in the images I will attach:-Desk leg damage and surface stains/burns-Entry door top marked-Plaster range beside door-Wardrobe door hinges broken-Brown stain on kitchen counter-Damages to floor-Left window blind broken- extractor fan brokenI do not think it reasonable

Soky · 19 January 2023

★★★★★ 1/5

Trustpilot

Safe to say I would never recommend…

Safe to say I would never recommend Urban Evolution to anyone looking to rent In Liverpool. One of the most shocking companies everOnly interested in getting your deposit and your 1st month rent after that good luck trying to get a hold of them you will wait round two week for a email back seem as a company they do no take phone call and this is shocking No customer service giving at all, if there management team read the reviews I would highly recommend putting your staff on a customer service training course Just so they give basic customer service I can’t say it enough do not rent any property with Urban Evolution will be your biggest mistake. Anything over 3 star ⭐️ on here is probably from the people who work here..Worst properly company In Liverpool

Benn · 18 January 2023

★★★★★ 5/5

Google

Nice accommodation Everything is provided and is easier to access

Amara · 25 June 2024

★★★★★ 1/5

Google

I have never been dealt with in a more unprofessional manner in my life. I was harassed by the management of the company and have heard from plenty of other tenants that have had similar experiences, if not worse. Do not recommend at all. Take this as a warning. You will not have you’re needs met if anything you will have more of a hassle in your life by working with these people and if you do, make sure you come with a lawyer.

Izzy · 10 December 2022

★★★★★ 1/5

Trustpilot

Scam company

After moving out of the property for 3 MONTHS, I recieved with an unexpected £460 bill for things like "mattress enhancement replacement," cleaning fees, a contribution to repainting, and resealing the shower. This was on top of the £200 deposit they had already withheld through Reposit.

U · 19 December 2024

★★★★★ 1/5

Trustpilot

SCAMMED

This company has taken my sons money and RIPPED HIM OFF HE PAID A HOLDING DEPOSIT AND THEN THEY DIDNT DO THERE JOBHi Abby yet another load of rubbish the application WAS completed can you just send all monies back before we take legal action AND TAKE THIS FURTHERWe did not receive any communication from Rightmove plus we asked another agency whotried to get some communication from rightmove to no AVAILSTILL SCAMMED

Catherine · 2 August 2023