5/5
GoogleMia the house keeper at Queensland place cleaned my room and she delivered great service Thanks mia
Agent replied · 9 October 2025
Hi Christy, thank you so much for your 5 star review! We're so glad you had a great experience with Mia :)
Trusted Agent profile · Liverpool
Urban Evolution Liverpool reviews
★★★★★
561 reviews across 2 platforms
Edmund Street, Liverpool, L3 9NG
Urban Evolution's office in Liverpool, at Edmund Street, is rated 3.4 out of 5 across 561 reviews on two platforms, including 407 Google reviews rated 3.5.
Reviews
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
Google5/5
GoogleHaving recently moved in with Urban Evolution in Liverpool I had a very positive experience. Moving during lockdown can be quite challenging but the process was very smooth and efficient with virtual viewings and personalised information to deal with all my concerns. Everyone from the lettings team to the on site staff has been very helpful and attentive. In particular, my letting agent Chloe, dealt with all my queries professionally, was always very friendly and responsive to make sure that I get the right flat to match my personal preferences. Extremely happy with quality of service I received every step of the way. Highly recommended!PositiveResponsiveness, Quality, Professionalism
Agent replied · 8 January 2025
Hello Dimitris, Glad to hear you settled well in Liverpool! Hope everything is going great, Liverpool is definitely an amazing, lively place. We'll make sure Chloe sees your comments :) Are you happy for us to share this on our website?
1/5
GoogleUnfortunately every experience I have had with them has been awful. To start of with, they just popped up into our building one day, took over and spammed our inboxes asking us to send contract release letters to our landlords, all so they could squeeze out the previous lettings agency. It took 2 emails before they finally stopped spamming me every day, but up until that point I had been feeling pressured and bullied into signing something I did not want to. I did not leave Queensland Place because I had no other place to stay and had to renew with them, which was a huge mistake. The lettings agent was incredibly condescending and rude to me, making basic mistakes and threats to rescind my contract cause of deposit issues that were their responsibility. I also had issues paying rent because they had stated different bank accounts in their emails and in my contract, and my bank could not match any of the details I gave them. It took me a month of chasing them around before I finally got a reply from them with the correct account to pay my rent. A few months later I received an email saying I owed the entire rent and that action would be taken against me, when I had previously had to beg for them to give me the correct information to pay. Their email was once again condescending and put the blame on me, even though they made a mess of things and could not even keep their financial records straight. I had to forward them emails from their OWN colleagues to get them to back off. They also did not fix my oven for months despite me submitting a formal request on the platform and over the phone multiple times. Then, once I finally moved out they submitted a request to keep my entire £250 deposit, claiming £80 for a "missing mattress cover" that a) was not given to me by the previous lettings agency, and b) costs a mere £20 everywhere. The rest was excessively claimed in cleaning the flat, despite me carrying out a deep clean of the place before I left. I called them and they said to just use the dispute service, but I've been waiting for weeks and they have not done anything to my claim so I cannot get my deposit back. To cap it all off, I received another legal threat from arrears a week ago saying I owe them rent this year, despite not even being a tenant with them anymore. Throughout my time with them I have felt ignored, bullied and insulted, and like they want to take as much money from me as possible whilst not even complying with the bare minimum. I advise every prospective tenant against staying with them, especially university students, as they will try to take advantage of you. Shame on this company for mistreating their tenants.NegativeResponsiveness, Quality, Professionalism, Value
Agent replied · 27 December 2024
Hi Tito, we are sorry to see this, we will look to resolve this issue, if you could please email Alex.alderdice@theurbanevolution.co.uk who will deal with this matter personally.
1/5
GoogleUrban evolution the company advertisefor staff constantly wondering why the sfaff at most stay a month treated like garbage the latest ad facilities 'manager' at wow 11.50 an hour good luck with that my friend worked in Liverpool for them the worst experiences he ever had
Agent replied · 24 August 2024
Hello, Thank you for sharing your feedback. We're sorry to hear about your friend's negative experience. We take such concerns seriously and strive to create a positive work environment for all staff. Regarding pay, we're always reviewing our policies to ensure our employees feel valued, and there are often benefits beyond the hourly rate. We’re committed to improvement and would appreciate hearing more details from your friend to address the issues directly. Please encourage them to reach out so we can ensure a better experience for our team. Thank you again for bringing this to our attention.
5/5
GooglePauls and mia are the best , the house keepers at queensland place Thank you
Agent replied · 9 October 2025
Hi Haris, thank you so much for your 5 star review! We're so glad you had a great experience with Mia and Paula! :)
1/5
TrustpilotBlock management is terrible
No one ever answer the phones and takes a while for emails to get a response.On my move in day they gave me the wrong keys and then a locksmith had to come and change the barrel, they were not prepared at all.On my first night I found one of the shelves in my fridge was broken and I was told it would be replaced the same week, it took nearly two months for someone to simply replace a shelf in a fridge after countless promises that someone would come and sort it whilst I was working.Upon moving in my hob didn’t work and again that took almost 3 weeks to get sorted, meaning I couldn’t cook.The front desk staff and cleaners are lovely however and very friendly neighbours but the Maintenance and block management is terrible.After my lease was up I wanted to move to another apartment block still with urban evolution but somewhere else in town and they couldn’t just transfer my deposit over to that new lease and didn’t really give me a straight answer.Every viewing with these guys, their agent has termed up late, bearing in mind I was going during my own working hours - no regard for your time.They say “if you need anything our offices are just there” but no one is ever available. You might be able to manage for short term lease or whilst studying but not long term.
Agent replied · 17 June 2024
Hi Aimee, we're sorry to see this review, we have reached out to you so that we can best resolve any issues. Could you please email help@theurbanevolution.co.uk and provide some more details. We would like to discuss the issues you have and what can be done to improve our services.ThanksAlex, Urban Evolution
1/5
GoogleIgnore all positive reviews they are fake! And they have been deleting any bad ones. Since urban evolution took over, the building has become a shambles. No working washing machines for over a month now. No apologies no email warning us we cannot wash our clothes. The internet has been downgraded to an unusable amount. They did not warn us of this. Considering alot of us are working from home it's completely inexcusable. It's been freezing in the flats. Urban evolution are awful, avoid at all costs.NegativeResponsiveness, Quality, Professionalism, Value
Agent replied · 24 August 2024
Hi Rach, We are currently going through all of our reviews to get a better understanding of our tenants experience, we take this feedback very seriously as it can help us improve the services we offer. We want to get more of an understanding about your experience, can you please drop us a message so we can get additional information and resolve this issue?
5/5
GoogleI live in Luton Opto but I referred a friend into the Liverpool one, the process and staff was quite friendly and all amenities were brilliant. He still lives there after 4 years so that says a lot! Brilliant place!
Agent replied · 10 November 2024
Wow thank you Poojitha! We are so happy to hear that you and your friend have enjoyed staying with us! Kind Regards, Urban Evolution
5/5
GoogleI have been living in Opto Village ,Luton close to 2 years and it is Very good accomodation! Co-operative staff with faster response. Maintenance is great! Nice place to stay for professionals.. :)
5/5
GoogleI am living in these properties for last 5 years. Hard to leave this place and move somewhere else. It’s like a home to me. I always received really good services from all the staff. Very peaceful and well maintained and managed place to stay and call it home. ♥️
Agent replied · 24 August 2024
Thank you for your lovely review! We're thrilled to hear that our property has been your home for five years. We appreciate you being part of our UE community!
5/5
GoogleHad the best year so far living in this accommodation would highly recommend to students lovely staff and had no issues living here
5/5
GoogleAlison is amazing! Great cleaner, no complaints at all. Highly recommend.
Agent replied · 24 August 2024
Thank you for awarding us with a perfect 5-star review! Your feedback as a tenant means a lot to us. We're glad that we could meet your expectations and provide you with a positive renting experience.
1/5
GoogleMy experience with Urban Evolution at One Wolstenholme Square has left me feeling utterly FRUSTRATED and CHEATED. Despite notifying their staff on mail about pre-existing damages with photographic evidence just two days after moving in, they still imposed unfair charges on me upon the end of my 7 months tenancy. Upon vacating the property, I went above and beyond, spending an entire night meticulously cleaning every corner of the apartment. Despite my efforts, I was slapped with a £143 fine for damages that were clearly present before my arrival. Even accounting for the possibility of general cleaning charges, which Urban Evolution claims to be £45 per hour, it is unreasonable to suggest that a studio apartment would require professional cleaners for a total of 3 hours. I speak from personal experience as a professional cleaner myself. It is evident that Urban Evolution's assessment of move-out charges lacks transparency and fairness. To anyone considering renting from Urban Evolution, I urge you to think twice. I have attached the room images taken on move out day by me and the email screenshots that I sent to their member on my move-in date mentioning damages. Please make decision yourself.
1/5
GoogleVery bad experience because the maintenance is almost non-existent, we are stuck in the parking lot sometimes because we want to save money, but we pay monthly for parking in the gym, Gary made a deposit, so without this facility. My advice is don't come and live in Skyline apartments in Barnsley
1/5
GoogleI see that all the negative reviews dating back to 2 years have been wiped off without any attempts by Urban Evolution to respond to all the allegations in the reviews or put up any comments to assuage the feelings of traumatised landlords and tenants. Urban Evolution took over management of one of the propertiies in which I own a flat and that very month sent me a penalty invoice for late payment of service charges when I did not receive any prior invoice, other than the email introducing their take over of the property. They followed up with series of emails threatening legal action to a landlord that has had a very fantastic relationship with the previous property managers and a clean history of prompt payment. I am a Google local guide with dozens of reviews. This was the only time I ever gave a negative review and I am shocked to see it wiped off fraudulently! This company operates with no regard for ethics, transparency and accountability! If you are a landlord look elsewhere!NegativeProfessionalism, Value
Agent replied · 8 January 2025
Hi Dan, We are currently going through all of our reviews to get a better understanding of our tenants experience, we take this feedback very seriously as it can help us improve the services we offer. We want to get more of an understanding about your experience, can you please drop us a message so we can get additional information and resolve this issue?
5/5
GoogleGeorgeta was very kind and helpful to me when I was settling into the cluster and always engaged in conversation with me whenever we crossed paths. Overall a great space for the money and walking distance from city centre and university.
5/5
GoogleMia cleaned my room when i moved into my property and showed me around the building artesian , thanks for helping me again Mia
5/5
GoogleRecently just moved into the opto building in luton, and I love how spacious the room is, such a big upgrade from my previous accommodation, and for less money, it’s definitely a good deal, I love it
Agent replied · 24 August 2024
Thank you so much for your glowing review, Khloe! We are so glad you are enjoying your stay with us!
1/5
GoogleBuilding laundry machines were broken for months on end. Unresponsive to emails. Took months to get some of my deposit back through DPS, where they unfairly tried to claim the whole amount
Agent replied · 27 December 2024
Hello Zaid, We’re sorry to hear about your frustrating experience and the issues you encountered with the laundry facilities, communication, and deposit process. This is not the standard we aim to provide, and we sincerely apologize for the inconvenience caused. Your feedback highlights areas where we need to improve, especially in maintenance response times, communication, and ensuring a fair and transparent deposit process. We’re committed to addressing these issues to provide a better experience for all our residents. If there’s anything further you’d like to discuss, please don’t hesitate to reach out. Thank you for bringing this to our attention. Kind regards, Urban Evolution
5/5
GoogleThis building has been an amazing place since I moved here. Prompt respond to issues and 100 percent customer service
5/5
GoogleMrs. Georgetta provided exceptional cleaning services for the entire cluster. She demonstrated a high level of professionalism and attention to detail, ensuring that every nook and cranny was spotless. Her friendly and efficient service left the building looking and smelling amazing. I highly recommend her services for anyone in need of a thorough and reliable cleaner.
Agent replied · 24 August 2024
We're thrilled to receive your outstanding 5-star review! As your landlord, we're dedicated to providing a great living experience, and we're glad that we met your expectations. Thank you for being a wonderful tenant and for sharing your positive feedback.
1/5
GoogleTitle: Frustrating Lack of Communication If I could give zero stars, I would. I recently had an interaction with Urban Evolution regarding a property at Minerva House in Nottingham, and unfortunately, my experience has been less than satisfactory. The agent who initially assisted me, Simone Nzinga, was prompt in providing a fast-track application. However, despite expressing my urgency to move in by the 18th of February, the promised efficiency has since dwindled. I've made all necessary arrangements, including booking a van and preparing for my new job in Nottingham, but the tenancy agreement remains elusive. My emails requesting updates have gone unanswered, and attempts to establish phone contact have been unsuccessful. This lack of communication has left me in a difficult position, unsure of the status of my application and stressed as my moving date approaches. I had hoped for a smoother process, and the current experience has been disappointing.
1/5
GoogleWorst company ever. They are obviously paying people for good reviews. Urban evolution are scammers and stole my deposit when I left the flat in absolute clean conditions. They do not care about their tenants. They are a nasty company.
Agent replied · 24 August 2024
Dear Isabel, Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and would like to address your concerns. At Urban Evolution, we strive to provide excellent service and ensure the satisfaction of all our tenants. We take claims such as yours very seriously. Our policy regarding deposits is to return them promptly, provided the property is left in the same condition as when you moved in, minus normal wear and tear. We apologise if there was any misunderstanding or miscommunication regarding the condition of the flat. We want to resolve this issue for you as quickly as possible. Please reach out to our help team at help@theurbanevolution.co.uk so we can look into this matter and work towards a resolution. Thank you for giving us the opportunity to address your concerns. Best regards, Urban Evolution
5/5
GoogleHelpful and attentive staff members . I’m happy with the location and I feel secure living here .
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