Urban Evolution Liverpool reviews

★★★★★ 1/5

Google

DO NOT move into an urban evolution building if you want any maintenance issues fixing, I have been at wolstenholme square for 10 months and the extractor fan had to be turned off due to it not working the very first day I moved in, this now means mold is growing around the flat and on my possessions due to the constant damp because of the bathroom extractor not working, and the fire alarm goes off everytime I cook due to the oven extractor not working, they still haven't been fixed despite many MANY emails, underneath my sink pours water, there's a leak coming from the flat above which is coming down towards my electric sockets, the laundry room machines very rarely work properly, and as well as all this they're trying to raise my rent by nearly £100 a month. Unbelievable.

Lauren · 25 August 2023

★★★★★ 1/5

Google

I never ever write reviews but if this stops at least one person renting with Urban Evolution then it will be worth doing! Genuinely my biggest ever regret is ever renting with this company. I’ve lost sleep, and been stressed out beyond belief to the point where i’ve felt physically unwell due to this company and how they treat their tenants. On the 26th March 2023 I was broken into. My front door was kicked down, with some possessions stolen and my things thrown about by the intruders - the only thing that stopped them ransacking the whole place was my small dog who was home at the time who most likely scared them off. When I tell you Urban Evolution didn’t care, that is an understatement! Especially considering that the front door to the building was not working that night, the door had been faulty in the weeks leading up to this and according to other tenants had been reported. I have video footage of this night and others in the following weeks showing the door unlocked and free for anyone off the street to stroll into. Obviously I called the police who came the next day to take finger prints etc with not much luck (I didn’t expect much in fairness). I had to pester the out of hours service team to fit a few lock on my door as it had been completely kicked out by the intruders, which meant the door didn’t locked. This wasn’t fixed for nearly 24 hours after but I let this slide as it was a Sunday and I understand it can be tricky to get a hold of maintenance guys etc. The aftercare or concern from Urban Evolution was absolutely abysmal. They contacted me I think the following Tuesday (4 days after the break in), and didn’t offer much in way of any support, and seemed more concerned of explaining why they’d taken so long which was because they’d also had possessions stolen. Don’t bother trying to call them either, they don’t have a phone! I was quickly dismissed when I suggested that the break in was the fault of the building management, due to the front door being left open. Instead I was told that the CCTV showed that something was ‘used’ to get in the front door (which is operated by a code/fobs and magnets). Just bear in mind this is Toxteth and the front door was kicked in, and the intruders were scared off by a dog the size of a loaf of bread, not a scene from mission impossible. They weren’t exactly criminal masterminds! The police then obviously contacted Urban Evolution for the CCTV - to no avail. My case was closed late May with no update on what happened that night. Urban Evolution never shared the CCTV with anyone, not the police, not me. When prompted it was one bad excuse after another of ‘I don’t have access to the CCTV’, but they had access enough to assure me it wasn’t their fault? And to fine all tenants in the buildings who had dogs? It seems like they only use it when it suits them, and maybe when it’s not in a position to invalidate their insurance or leave them open from claims from tenants. If you care about being or feeling safe in your home don’t rent with these people because they don’t care. After they fitted a temporary lock (the lock fixtures were missing from the door frame) it then took them 3 full weeks to fit me with a proper lock. I just had to hope and pray in this time that the burglars didn’t come back! I woke up at every little sound in the hall and lost weeks of a good nights sleep whilst waiting. Overall I believe it was Urban Evolutions fault my property was broken into, but I’ll never know as the CCTV never materialised. I never received any apology from them, let alone any offer or compensation or support. In short, don’t give these people your money. You’ll only end up with your front door kicked in and a chunk of your deposit taken (read the below reviews RE cleaning fees). I want nothing more than to never have to deal with Urban Evolution ever again but will now inevitably be in a 6 week long dispute over my deposit, like so many of their other tenants are. You will literally get better service off of any other company in this city.

Lindsey · 25 August 2023

★★★★★ 1/5

Google

Prepare yourself for the possibility of not getting your deposit back, and don't bother trying to clean the room nicely when you leave, at least for me, it doesn't worth me to work hard for it. They charged me a 400 fee for cleaning and full repainting. Although I had read all the previous comments about deposit issues when I moved in, and I made sure to take lots of photos on the first day, I'm still shocked when this happen to me. On the day I moved out, I spent the entire night cleaning the room, including the windows, stove, oven, cooker hood, drawers, cupboard, sink (kitchen, bathroom, and shower tray), floor, and all the furniture surfaces. I would even say it was cleaner than when I first moved in! When I moved in, the handle of the balcony was taped from the outside and took 2 months to fix. However, it still cannot lock from the inside. The freezer door was hanging in the fridge, and they considered it acceptable to use, even though it could potentially increase electricity consumption as the broken door prevented the temperature from reaching the freezer's desired level. The shower tray was broken, and although they fixed it, some corners were left damaged. All the walls had scratches from the first day I moved in, and they are now trying to charge me for repainting. The most important advice I have is to PLEASE TAKE VERY DETAILED PHOTOS OF ALL THE WALLS (AND ANY DETAILS IN THE ROOM EVEN IF IT IS VERY VERY MICRO THINGS)WHEN YOU MOVE IN AND OUT! Moreover, the contract system is a mess. I extended my rent twice, initially for 3 months, and then for another 3 months. However, when I extended my rent from January to April, they provided me with a contract for 6 months, which meant it would end in July. Although it was eventually corrected after I requested an updated contract, I found another tenant's contract in my account instead of my own. As I couldn't access my contract, I emailed them in February to confirm if I had signed the correct 3-month contract and express my intention to extend my rent. The agent informed me that my rent would end in July. However, in March, when I requested a rent due date change due to the persistent incorrect contract, it still wasn't resolved. They informed me that my contract would actually end in April.

Xuejing · 25 August 2023

★★★★★ 5/5

Google

having stayed here last year i would like to point out that communal areas such as corridors, lobby, gym and the laundry room have been noticeably very clean; georgeta is doing a great job! i really appreciate how things are dusted and smell great, as well as the lack of hairs, laundry powder etc in the washing and dryer machines. the gym is also so fresh as of late. to keep all of the buildings this consistently fresh is admirable. i hope this feedback is useful!

T · 25 August 2023

★★★★★ 1/5

Trustpilot

Nonexistent customer service and rip off!

My brother vacated his Queensland place accomodation in Liverpool on the 10th of July and requested for the deposit on DPS website on the 24th of July. Ever since the status has been awaiting landlords response. This company has not been replying emails and we have not gotten the deposit. He has left the accomodation for over a month and requested deposit for almost a month to no avail. I believe it is very unprofessional and terrible to refuse to release the deposit with no proper explanation. All we get is silence and lies! We need the deposit back! !

Esther · 18 August 2023

★★★★★ 5/5

Google

Excellent communication, Luke arrived on time at a time to suit me, restored my window ledges to a condition even better than when I moved in and left no trace, thank you very much. Mia and Martin and Jane are also fantastic.

Craig · 9 January 2024

★★★★★ 3/5

Google

I have been living here for a while now and occasionally face issues, but they do get resolved, albeit sometimes slowly. Overall, everything has been fine except for the slow issue resolution. The accommodation is good has everything.

S · 27 March 2024

★★★★★ 1/5

Trustpilot

Lack of empathy and care

I do not like writing reviews but I think Urban Evolution have a lot of work to do in ensuring exceptional customer service relationships. They are the property management agency for the building where my flat is located. I delayed payment of service charge for just a month due to my financial situation. They added huge late charges to it just after a month and even when I emailed trying to explain the situation, the manner of responses I got from their staffs is heartbreaking. I would not expect this kind of response from a professional property agency. I think their staffs need to be trained on showing care and empathy to customers.I have never had this kind of situation with other agencies for my other properties.

Olayemi · 3 August 2023

★★★★★ 5/5

Google

I have had a great experience. The rooms are modern and spacious, with all the necessary amenities. The common areas are well-maintained and a great place to socialize with other students.

Favour · 25 July 2024

★★★★★ 5/5

Trustpilot

Mia and Allison are very professional…

Mia and Allison are very professional at there job , everywhere is immaculate and it smells so fresh walking Into the building. They are always happy to help Thanks Mia and Allison

Beddy · 27 July 2023

★★★★★ 5/5

Trustpilot

I have been staying here from past 3…

I have been staying here from past 3 months. This is the best decision I made cause the flats are amazing and secured. It offers yoga and cinema theatre every month which is amazing experience. I would to continue my stay here for future terms.

Usha · 11 April 2025

★★★★★ 1/5

Trustpilot

Norfolk house phase 1 has the worst…

Norfolk house phase 1 has the worst facilities ever. Accessibility does not even cross their minds as the one lift of an eight story building is always broken and there is never any urgency to fix it, the washers and dryers are rubbish as clothes come out like they have been dipped in the Mersey and you’d dry them quicker by blowing on them. Don’t be conned into renting with them they care more about increasing rent than making the place a half decent place to live.

Consumer · 25 July 2023

★★★★★ 5/5

Trustpilot

Facilities manager exchange

Me and my friends shared a cluster in exchange . We just want to thank the onsite facilities manager kris. 3 of us have rebooked and he is one of the main reasons. Not only has he gone out his way to help us on numerous occasions with issues in the accommodation, he also went out his way to reassure my mum about security in the building and the surrounding areas. We all as a Cluster feel much safer when kris is working and know he will always go out his way to ensure are issues are resolved.

Zainab · 18 July 2023

★★★★★ 5/5

Google

Nice and safe environment. i totally enjoy my stay here

Oghenero · 16 March 2026

★★★★★ 5/5

Trustpilot

Robyn Was Brilliant!

Robyn Murphy looked after us for our move-in process. She was absolutely fantastic from start to finish. Answered every question we had and did everything required of us almost instantly every time. Made all the paperwork side of things really quick, simple and easy. Couldn't have been smoother. She deserves a raise!!! :)

Jacob · 31 January 2023

★★★★★ 5/5

Google

It is a great place to stay! Very close ro anywhere you need to go! Lovely staff as well. Very close to the mall and airport.

Lucas · 23 September 2024

★★★★★ 4/5

Trustpilot

Been living here for two years now…

Been living here for two years now because the building has good security.

Hauwa · 22 March 2025

★★★★★ 5/5

Google

"I’ve enjoyed living here, it’s a friendly, convenient area with great access to key amenities. Perfect, with a welcoming vibe and plenty to do. Highly recommended!"

Nazir · 23 September 2024

★★★★★ 5/5

Google

Good Customer service from the receptionist. Chapel street.

Opeyemi · 16 March 2026

★★★★★ 1/5

Google

Not an ideal place to stay. Management needs to reshuffle the director's from luton branch to others. They will bring bad reputation

Sazzad · 3 November 2024

★★★★★ 1/5

Google

I can't emphasise how bad this company is for students, look elsewhere, if I could rate it negatively I would, they don't deal with any concerns you have, very poor communication on their behalf and just overall do not care about students and will mess you about. I didn't listen to the reviews at first, but they were all right!NegativeResponsiveness, Quality, Professionalism

Rhianah · 25 August 2021

★★★★★ 5/5

Trustpilot

“Excellent property…

“Excellent property management, professional, responsive, and always on top of things. Highly recommended!”

Dominion · 15 March 2025

★★★★★ 1/5

Google

My building has mould, damp, a broken, unfixed microwave, had no wifi for 5 months, had black specs in the water and has a broken front door. This company won’t let me leave. Awful.

Tyler · 27 March 2024

★★★★★ 1/5

Google

Do not use Urban Evolution awful customer service, they must still be evolving! Service level better in night club toilets. They will find a way to not pay your deposit back. Impossible to deal with, Save your money and go elsewhere!

Jason · 24 October 2023