Urban Evolution Liverpool reviews

★★★★★ 1/5

Google

Worst company ever, they only want money and will refuse to pay deposit after not being active on their end for weeks. Don’t book with them

Megan · 17 August 2024

★★★★★ 5/5

Google

Hi, Good place to live for working professionals in luton branch. Great amenities like gym and common areas, play area, and friendly staff are available in reception from 24/7.

Parthi · 25 June 2024

★★★★★ 5/5

Trustpilot

I had a great experience for renting…

I had a great experience for renting house from Urban Evolution. The house was exactly same as the pictures shared on the website. My property manager Kelseigh Durkin was so great and responsible for managing rental process.

Elnaz · 14 October 2022

★★★★★ 5/5

Google

It's been top notch service and perfect comfortability. From the front desk to the cleaners, and he handy(repair) men I say a big thank you.

Adebowale.Q · 23 August 2024

★★★★★ 4/5

Google

I have loved my stay here so far, great space and location. It’s also safe. I have given 4 stars because it takes time to get a response when an issue is reported

Anjola · 27 March 2024

★★★★★ 1/5

Google

Very bad and rip off place,Poor maintenance even if thers problem with heating or hot water they dont put it as emergency u have to wait for weeks

Zahra · 25 June 2024

★★★★★ 5/5

Google

Shoutout to Franco, best receptionist at Urban Evolution. He’s always helpful and it’s nice to have a chat with him after a long day at work.

Bruno · 25 August 2023

★★★★★ 5/5

Google

I have been living in urban evolution luton for a year know and I will say it has been an amazing stay with great customer service

Radhiyah · 25 July 2024

★★★★★ 4/5

Google

Hi, well at the moment what I have experienced here is good, am just two months here. The way the little issues I have experienced was taking care of was really good.

Nitter · 27 March 2024

★★★★★ 1/5

Google

Do not use Urban Evolution awful customer service, they must still be evolving! Service level better in night club toilets. They will find a way to not pay your deposit back. Impossible to deal with, Save your money and go elsewhere!

Situation · 25 August 2023

★★★★★ 1/5

Trustpilot

Actual Thieves

Not happy to provide you with running water or working electricity throughout your tenancy as this is an inconvenience to them, but happy to go out there way at the end of tenancy to create fake invoices from a dissolved company for cleaning services to scam as much of your deposit as they can possibly take. Also impossible to contact as they know what they’re doing is dodgy.

Harry · 15 December 2023

★★★★★ 1/5

Trustpilot

Deposit taken no matter what.

Mob ruled company.. go search for your yourself

M · 25 March 2025

★★★★★ 5/5

Google

its been a few months since i moved to the luton branch and i have been having a very peaceful stay! i love it here !

Tobiloba · 25 June 2024

★★★★★ 5/5

Trustpilot

I recommend Urban Evolution

I recommend Urban Evolution. The property manager who assists us (Annabel) was excellent in each communication. She was only one mail away every time I wrote her. She was punctual and precise. We did not have any issue with the rent of our lovely flat in Liverpool.

Bernadette · 3 February 2023

★★★★★ 1/5

Google

Appalling Customer Care. Should be zero stars. No response or customer support and no way of contacting them by phone or email - so they choose to just dodge any issues by hiding behind an online barrier that does not resolve problems. Terrible company - happy to take your money but do not support tenants or look after them in any way - AWFUL. - AVOID AT ALL COSTS

Alex · 11 November 2023

★★★★★ 4/5

Google

At first like other students I had major issues wondering what was going on but as soon as Jessica Gaskell took charge she not only sorted me and my friend out she done in a quick and efficient manner. Always making sure we were updated as to what was going on and was very understanding and friendly. Thanks to her efforts I’ve now settled into my accommodation but wanted to write this review as we believe that without her we would have been stranded still looking for accommodation. Hopefully Urban Evolution passes this on to her and anyone looking for accommodation in the future for Nottingham make sure you ask for her. Many Thanks

Omar · 28 December 2022

★★★★★ 5/5

Google

Great experience with Robert Hayes, who helped me navigate the workings of the electrical panel and air circulation mechanism.

Laurence · 16 October 2024

★★★★★ 5/5

Google

Urban evolution is the best when it comes to looking for accommodation. The team and the rooms are wonderful. I can refer 100million times

Oyeola · 25 July 2024

★★★★★ 1/5

Trustpilot

The worst. Ever.

I always hesitate to give anyone a terrible review, because I understand the impact it can have on a business when one malicious client puts a blot on an otherwise perfect 5-star record. However as at time of writing, 65% of Urban Evolution's reviews are 1-star and I suspect most of the positive ones are fakes from members of their staff. I am a landlord with getting on for 100 UK properties which are run through half a dozen different agents, all of whom (apart from UE) do a great job and who I have given great reviews on here. UE however is deeply, deeply strange, bordering on the criminal.UE took over management of two of the buildings where I own flats in Luton two years ago when the previous letting agent/freeholder went bust and was unable to pay the guaranteed rent. It seemed likely that they did some kind of dodgy deal in order to get the business (the old company went into administration shortly afterwards and the directors fled to Bali and Spain with our money). The first thing they did was to lock everybody into 2 year contracts, which is very non-standard for a letting agent. Then the spurious charges began: (i) cleaning/inventory/check-out charged above rates stated on the contract and items not on the contract added (such as mid-term inspections)(ii) mass maintenance items with no receipts e.g. 500+ shower heads replaced in the building without any check on whether the individual units needed it, charges for windows which under the lease are the freeholder's responsibility, inflated prices for new items of furniture and no receipts etc. etc.(iii) charging of fees for a selective licensing scheme which was never implemented - they promised not to charge until licences were issued, then did a 180 and charged everyone £240 when Luton dropped the licensing plans before commencement.Some landlords have not received a penny in rent from their units in 2 years of being with UE, due to all the spurious charges that have been applied to their accounts. All of these charges are deducted directly from the incoming rent so it is in practice very difficult to contest them, especially given that UE does not have a phone number you can call, doesn't reply to emails and keeps creating new email addresses that you are supposed to magically know are the right one without being told.This would all be just annoying if it were the end of it. However, I've been threatened with physical violence and abused by one of the directors, who also accused me (without any basis) of a major crime by WhatsApp message when he was drunk one Friday night. I took this matter to the police but against my better judgement withdrew my complaint when he apologised. He has since then repaid my generosity by repeatedly questioning my mental health, has posted fake reviews about the competitior local agency to which I recently moved my business and even circulated a fake email trail purportedly between me and that agency, attempting to conspire to defraud other leaseholders.These people charge relatively low headline fees, but they will scam you with all these unexpected costs, and they are at heart dishonest. The stated fees are so low that they couldn't possibly run a business without resorting to scamming. If you are thinking using them, avoid. If you are a current client, I bet you want out.

TMGM · 15 December 2022

★★★★★ 1/5

Google

Do not trust this company at all, as they won’t even respond to your emails after the end of contract!!!!

Atabak · 23 September 2024

★★★★★ 5/5

Trustpilot

I had a really good experience with…

I had a really good experience with Chole Davies. She is very responsive and able to sort out all my inquries without any delay.Appreciate your service 🥳

Harshi · 22 May 2024

★★★★★ 5/5

Google

Mia cleaned the washing machines in the Artesian made them smell fresh

Eddie · 26 April 2024

★★★★★ 5/5

Trustpilot

Mia and Allison are brilliant at there…

Mia and Allison are brilliant at there jobs and they are very kind of a morning when I see them Thanks Mia and Alison

John · 28 July 2023

★★★★★ 5/5

Google

My experience with this accommodation is decent. Staff is very helpful and the service they provide is amazing.

Hira · 9 October 2024