Urban Evolution reviews

★★★★★ 5/5

Google

I want to say a very big thank you to Elizebeth, she’s been very helpful to me and even noticed an over payment in my house rent while moving out, she made my move out smooth and during my stay she helped me with a lot and gave me some good advice😊. She’s a rare Gem and I would always be thankful to her for making my stay in chapel street a good one. Love you Elizebeth and would always come to say Hi ☺️☺️.

Favour · 19 March 2026

★★★★★ 1/5

Google

Very Unprofessional. Viewings were delayed several times, and we were pressured to pay a holding deposit just to book one. Communication was poor, they rarely replied, and everything was delayed. Since our contract was ending we had to look for others. Glad we didn’t proceed with them. And also they didnt refund the deposit. We tried to contact them regarding the deposit situation ( call and email) and it took them weeks to reply.

Albert · 25 October 2025

★★★★★ 1/5

Google

I rarely leave reviews, but I feel compelled to warn others about my experience with Collective Property Co. They’re trying to charge me well over £300 and the majority of the things damaged were caused by their negligence and lack of care. In my opinion, the company was fully aware of a leak in the ceiling before I moved in and simply painted over it instead of properly repairing the issue. It quickly became clear that this was not a new problem, and it has since resulted in significant mould growth on the ceiling. This was not caused by me, yet I am being asked to pay to paint the walls. Maintenance throughout my tenancy was unacceptable. None of the shelf fridges were working when I moved in, they were all broken, and despite repeated reports, nobody came to fix or replace them for over nine months. Several cupboard shelves broke during normal use and were never repaired. There was also a leaking tap that went unresolved, contributing to water damage, and one room did not even have a lightbulb installed at move-in. Now that I am moving out, the situation has escalated. I am being asked to pay over £300 in charges, including for so-called “paint damage” despite the extensive mould linked to the pre-existing leak. They are attempting to charge me for a missing lightbulb that was never provided and for water damage connected to the tap leak I reported. On top of that, they even want me to pay to “clean the mattress protector” which surely defeats the whole point. The lack of accountability and the attempt to shift responsibility onto tenants is deeply concerning. Basic maintenance was ignored for months, yet they are quick to impose substantial charges at the end of the tenancy. I strongly urge anyone considering renting through Collective Property Co to think very carefully. My experience has been extremely disappointing, and I would not recommend them to anyone. I don’t know how to show pictures on reviews but if i could you would see the state of the apartment did not require well over £300 to clean. Again… PLEASE DONT USE THIS COMPANY. They’re awful and borderline criminal.

Will · 16 March 2026

★★★★★ 5/5

Google

I moved here to rent Flat Fi2 at Opto House 21 Chapel Street in Aug 2025. My initial rental was for 6 months, I have just renewed for a further 12 months. I really enjoy living here, the location is great in central Luton. I find the building to be so quiet, considering there are 99 rooms here. The service I receive is top quality, especially from Elizabeth. She is so friendly, always has time for a quick greeting when I see her at reception. She had also helped me settle in here, giving me great advice on where to go shopping for good value, etc. I can’t thank Elizabeth enough for helping me settle in here, always a friendly smiling greeting when we see in reception. Thank you so very much Elizabeth for making me so welcome here. Best regards, Eddie at Flat Fi2.

Eddie · 16 March 2026

★★★★★ 5/5

Google

Since I moved into the property at Chapel Street, I have no cause to regret. From the swift response towards issues to the warm and kind services of Ivan and other staff of the property. It is top notch. I remember getting email about the boiler and in less than an hour, another email came in with evidence that the boiler has been fixed. This shows consistency. No issue raised, was left unattended. There is never a reason to complain because there is always an immediate solution. Well done! !! !!!

GIFT · 16 March 2026

★★★★★ 1/5

Google

I stayed at Queensland Place in Liverpool, and I highly recommend avoiding this company. I am currently awaiting the return of my deposit, which should have been refunded to me at the end of July as stated in my contract. I requested the return of my deposit through the DPS website, yet the landlord has not responded. There is also no easy way to contact anyone at the company, as they do not answer the phones or respond to email requests that are supposedly addressed "within 72 hours." I am now forced into filing a Statutory Declaration to retrieve my deposit, as several emails and requests have gone unanswered. I also attempted to reach them through the email provided on other people’s Google reviews, but after a month, I still have not received a response. I first complained about mice in our second floor flat a couple of weeks after moving in (Early October) via their portal. I received no response for months and later found that the enquiry was marked as "complete" in January, despite no one coming to assist us. We were given sticky traps from reception, and I complained several more times after catching six mice during our exam period, to no response. The building itself was decent enough as far as student accommodation goes; however, some of my flatmates had significant maintenance issues that took a long time to resolve, work which should have been completed prior to our move in date. All the staff I managed to speak to have been great, helpful, and attentive. The main issue was getting in touch with someone in the first place. The WiFi is abysmal; we were generally hotspotting from our phones as the provided WiFi had an average download speed of around 4 Mbps. You can pay extra for better WiFi, but it was apparently not worth the additional charge. There have also been several GDPR issues, such as me having access to someone’s tenancy agreement in another city through the Arthur website on my own account, being sent someone else’s contract via email, and being sent a staff member's personal mobile number via email through the Arthur app, which was later retracted. All of which concerns me as to if my personal information was safe. They have also made a blunder in their finance department by requesting additional rent from some of my housemates who were paying monthly. My flatmates sent proof of Urban Evolution’s mistake on several occasions, which was ignored until Urban Evolution threatened my housemates with arrears, which my flatmates took more seriously. This was only resolved after my flatmates threatened legal action. Overall, I would recommend avoiding. The positives do not outweigh the negatives and they are still causing me issue 2.5 months after moving out.

Chris · 9 October 2024

★★★★★ 1/5

Google

NEVER BOOK WITH THEM. 5 friends and I booked Queensland Place with Urban Evolution. Initially they would reply to our queries during the booking process. However as soon as our contract was signed, they would just completely ignore most of our worries. We were misled into thinking our Reposit would only be £115 when in reality it was £150. All our monthly rent shown incorrectly- they were shown as £200 more than what it was monthly. Our move in dates were all pushed back despite us still paying for the full period. We e were promised compensation and then none of our emails were replied to. It’s impossible to get a hold of them as their number doesn’t work and they don’t reply to emails. Upon arrival our kitchen was utterly filthy and almost inhabitable . The fridge looked like it was a a major health risk. They provided us with a broken TV, drawer, sofas that you can hardly sit on. The kitchen and rooms were still messy. They didn’t show us how to report maintenance issues and we have no idea how to sort anything out . It’s an almost fraudulent company that is only concerned with making money and does not care about its tenants at all. Very poor management and just not helpful at all. I urge everyone to use other agencies to book accomodation. I heard Vivo is a better alternative if booking Queensland Place- and cheaper.

Tony · 23 September 2024

★★★★★ 1/5

Google

Absolutely irresponsible. There is no phone number to contact when you have a complaint or question and no staff in the building to attend to you. The so called Arthur app for communication is not reliable because nobody responds. You can't even send emails to some members of staff because the company restricts the emails. I have had a leaking tap and burnt bulb in my studio for the longest time, even the mattress is bad, I wonder when last it was changed. They keep saying someone would contact me, I wonder if it's a because nobody contacted me. I wouldn't recommend them, they just take your money and disappear, they don't care about your living conditon.

Tolulope · 17 August 2024

★★★★★ 1/5

Google

It's been 2 months since I vacated the place and I've never gotten my deposit back. Wish I could give a negative star rating. The room I was staying was partially furnished (which isn't even the problem) but claiming that I damaged the property?! That's some bullcrap! The Wi-Fi was utter disaster for the whole of winter and I had serious issues completing my thesis because of that. No way to contact them through phone and emails would NEVER be attended. The place where I stayed (Borden Court) had the MAIN DOOR PRIED OPEN - I repeat, PRIED OPEN. There was no security sitting on the supposed 'reception', mails sometime never reach us cuz it's jumbled with other mails, anyone could just open the main door and come in the apartment. We also had a sofa stolen from our common room cuz some junkies somehow entered our flat (Floor 1 Flat 5). NEVER EVER WISH TO STAY HERE JUST CUZ THE PRICE IS CHEAP. It's not just me who experienced this.

Mysterix · 25 June 2024

★★★★★ 4/5

Trustpilot

I recently reported 3 maintenance issues…

I recently reported 3 maintenance issues to property management and Chloe Davies was the one who responded. Chloe was very responsive, picking up and actioning the issues raised on the very next day. Ultimately, all 3 issues were appropriately fixed by a maintenance staff the day after I reported the issues.A minor misunderstanding did occur during the process, however. I was first informed that changing the spotlights and tightening the toilet seat was my responsibility, while the maintenance staff will only be there to tighten the loose tap. But this misunderstand was quickly resolved when the maintenance staff arrived and explained that spotlight replacement could not be done by tenants and also generously helped tighten the toilet seat.

Trin · 13 June 2024

★★★★★ 3/5

Trustpilot

Some good employees, some terrible ones

It was extremely hard to get in touch with UE to navigate the details of signing a lease. It took 3 months and constant follow-up emails and emailing other agents to get anything done. Expect 2+ weeks before any response, and no phone calls possible. Initially, I had not been given an Arthur account, and had to email asking for it when I needed repairs within the first week of moving in. My original email asking for my Arthur account to be registered was responded to 2 weeks later (and 1 week after I had emailed another person and they had helped me), and the response was snarky and unprofessional. However, after that hassle, things have gone much more smoothly. Chloe Davies has been managing the building I am in, and she is much more efficient, responsive, and unproblematic relative to the other employees I have interacted with. She responds to messages quickly and knows how to solve problems.

HM · 3 June 2024

★★★★★ 5/5

Trustpilot

Chloe Davies is an absolute legend!

So, my initial experience with Urban Revolution was a very bumpy ride, especially because my tenancy manager back then was not answering any of my issues or solving any problems. Fortunately, this changed when Chloe Davies took over this responsibility.Chloe is the sole reason why I have hot water for example, among many others. I would like to mention that since she is managing my issues on the Arthur app, I don't have any more issues. YES! THAT IS HOW FAST CHLOE IS!! Moreover, I found in my conversations with Chloe that she is a great professional, very friendly, with an eye for problem-solving and providing solutions. As an example, my window has been broken since I moved in and nobody managed to fix it - thanks to Chloe, who noticed that the internal maintenance team was unsuccessful many times in this encounter, she has scheduled an outside company to fix this problem.There is much more that I can say about Chloe, but the thing I would like to say to Chloe is a big THANK YOU for doing a great job!

Teodor-Avram · 22 April 2024

★★★★★ 1/5

Trustpilot

Very poor experience with Urban…

Very poor experience with Urban Evolution. My in-room fire alarm would not stop beeping and I reported it immediately, as this is a serious safety issue. No one attended until the afternoon of the next day, meaning I had to listen to the alarm all night. There is also no emergency maintenance staff on site, which is extremely concerning.

A · 27 January 2026

★★★★★ 5/5

Google

Exceptional Service at Urban Evolution Opto Luton! I have had the pleasure of staying with Urban Evolution Opto in Luton, since 2022, and I couldn't be more impressed with their level of service. From the moment I walked in, I felt welcomed by their friendly staff. First, Urban Evolution Opto's team guided me through the process with efficiency and a clear understanding of my requirements. The renting process can be daunting, but the team at Urban Evolution Opto made it straightforward by keeping me informed at every step. Their responsiveness and willingness to address any concerns or queries promptly made the entire experience seamless. Second, the efficiency of their rental services was complemented by a warm and welcoming atmosphere at reception, creating a positive and comfortable environment. In conclusion, I highly recommend Urban Evolution Opto in Luton for anyone in search of a reliable and professional renting experience in Luton. Their knowledgeable team, commitment to customer satisfaction, and seamless processes make them a standout choice.

Iphovn · 27 March 2024

★★★★★ 1/5

Google

ZERO stars for Urban Evolution. My daughter is a student and lives at The Exchange. No hot water for showers for months and the latest fiasco this week NO ELECTRICITY HEATING LIGHTING or WATER and even EMERGENCY LIGHTING went off leaving students in total darkness. Food in freezers/fridges ruined. But the worse thing is the total lack of help from Urban Evolution, impossible to contact them on phone and emails are not answered. My daughter had to leave at 1 in morning to stay on a friend’s sofa, as building was a Health and Safety issue. She received no help whatsoever regarding alternative accommodation, where she could get food or basic necessities . Urban Evolution said they’d left water, but just 12 very small bottles for a floor of 25+ students. Students were left in this building when they didn’t even have working fire alarms. After 28 hours she returned to accommodation, but still no hot water. Following day same thing happened. She had come home and her friends were picked up at 2 this morning to go home. DO NOT take accommodation with this company . They are a disgrace. Only wish we had read these reviews before she went into this accommodation. It has been a nightmare since September 2023 when she moved in.

Corinne · 27 January 2024

★★★★★ 1/5

Google

Do not even think about renting through this company, I seriously don’t understand how they are still in business. To this day I am still waiting for the return of my money and it’s been almost half a year, unbelievable right? And they had the nerve to request to keep part of my deposit with zero warning, zero proof and zero shame. This led to even further delays as I don’t want them to keep any part of my money, they are undeserving of even the smallest amount. Disgraceful company through and through.

ERV · 25 October 2025

★★★★★ 1/5

Google

An awful lettings agency. Tried to take £200+ from my deposit for unreasonable requests. This took several months to solve due to lack of communication on their behalf. Do not stay anywhere ran by this company or be prepared for no communication and non of your deposit back with no real reason. Oh, and we also got evicted due to failure of the fire alarm system with no recompense for rent or new accommodation in the middle of exams.

Lucy · 25 October 2025

★★★★★ 5/5

Google

I have been living for over a year and a half in a flat at Wolstenholme Square and I would like to express my gratitude toward one of the staff members - Robbie Hayes. He is hands down the best member of the whole Urban Evolution team. Whenever there is a problem with the flat, no matter if it is a small or major one, he goes above and beyond to help fix it. He will get anything done within days even if it takes ten phone calls or five emails - he is always eager to help a tenant. He is always very kind and polite and never makes you feel bad for raising an issue or dismiss it (as it can happen sometimes) as he has the ability to communicate effectively and make every tenant feel valued and heard. Mr. Hayes is always patient, professional, has a positive attitude and willingness to tackle any challenge. He will make sure that every problem is solved and contact the tenants afterward to make sure they are happy with the outcome. I hope that the company will notice and reward Mr. Hayes for his hard work and dedication.

Nina · 29 October 2023

★★★★★ 1/5

Google

Probably the worst property management company for students. My tenancy was from Sep 2022 to Sep 2023. Initially when I had seen them advertise Minerva House in Nottingham it was advertised per month for a decent price. Initial communication was great with a woman called Josephine. Sent over my deposit and everything but did not get notified that it had been deposited. It comes closer to move in day I haven’t heard anything especially since I was moving from Scotland I was quite worried. Called numerous times and harassed other teams in the company such as accounts for them to finally answer and speak to me for them to tell me that my room is no longer available and that the option left was more expensive, which I agreed was fine. Come to move in day. I have not heard a single thing from anyone. I didn’t even have my contract. I had to keep calling and calling again and finally Josephine sent me my contract BUT IN THE CONTRACT It had instalments of more than £2000 etc which was different to what it was advertised which was monthly. I was desperate as I had came all the way from Scotland and signed it. It turns out the rent was much more than agreed when I calculated how much per month. When I got there they said it had been “cleaned” (luckily I worked in property management during the summer last year so I knew what looked right). I had to send them photos to show it wasn’t done correctly for them to bring the cleaner again on the same day. There was tears on the bed. There was markings on the floor. Lots of marks on the wall. Kitchen wasn’t even cleaned and the same with the bathroom and I had to scrub my kitchen flooring myself and there was so much dirt which shows they didn’t clean it properly. It was a very stressful time and the company did give me anxiety throughout my time there too. The studio was okay size so I did luck out on that but it just wasn’t worth the hassle. For a management company with lots of students you think they would do a lot better so that they can get a good name for themselves it’s sad. I’ve worked in the same field and never thought a company could be so bad at this

Nusaybah · 29 October 2023

★★★★★ 1/5

Google

I wish there was a way in which I could give less than a star. If you appreciate your money, time and mental health do not, under any circumstance, get in touch with urban evolution. My partner and I have been trying to rent a studio in Wholestone Square since the second week of July when we started exchanging emails with agent Torren Hevingham, whose lack of empathy and humanity should be highlighted. We provided them with immediate replies when Torren would reply every three days if we were lucky. We managed to pass the referencing with The RightMove and we secured our studio by paying for this fee. Torren would be promising she would send our contract on the following day: this never happened. At first she told us that we could start living in the studio on the 20th of August. Then, two days before, she told us that we had to move in on the 24th August, of course she left us homeless and having to find a temporal place in the meantime, on 23th of August she promised us she would give us the keys of the studio on Friday 25th. This never happened. She left us all weekend and bank holiday without a place to stay. Today, it is the 30th of August and we have not received a reply on her part not on the part of urbanevolution's instagram, where I was left on read. It is safe to say at this point that this company is a scam. My partner went three times to their headquarters: no one was there. We tried to find a phone number (even asked the right move for this), there is no phone number. The level of anxiety and uncertainty this company has caused will never be compensated, not to mention the playing around and their Machiavellian scheme to rip off not only me but loads of people who are speaking against them on their instagram. There is nothing I can do other than write this review in case it helps more people and I prevent them from doing business with this ghost, inhumane and absolute joke of a company.

María · 24 October 2023

★★★★★ 1/5

Google

I moved out of Norfolk House 1 over 2 months ago now and still yet to hear back about my deposit, I have called up multiple times and they keep saying it will be dealt with yet still nothing. Apparently waiting for the landlord to get back to me, and I was told on my last call this would be looked at as urgent and the landlord would be notified, again, 3 weeks later, nothing. If they try to take any money off the deposit, I spent days cleaning it out, and it was infact even cleaner than it was when I moved in. Only positive thing about this company was Chris the receptionist.

Jason · 8 October 2025

★★★★★ 5/5

Google

Luton is the best branch. Great facilities. Ivan is always here to help.

Onats · 16 March 2026

★★★★★ 5/5

Google

Opto Village is truly a wonderful place to reside. As a resident, I have experienced the warm and welcoming atmosphere created by the staff who are always ready to assist with a smile. They are efficient in addressing any issues that may arise promptly. The maintenance of the grounds and facilities is impeccable, thanks to the hardworking and friendly workers. I highly recommend Opto Village as a place to call "home".

Fathima · 27 March 2024

★★★★★ 5/5

Google

Opto Village is truly a wonderful place to reside. As a resident, I have experienced the warm and welcoming atmosphere created by the staff who are always ready to assist with a smile. They are efficient in addressing any issues that may arise promptly. The maintenance of the grounds and facilities is impeccable, thanks to the hardworking and friendly workers. I highly recommend Opto Village as a place to call "home".

Fathima · 27 March 2024