Urban Evolution reviews

★★★★★ 1/5

Google

If I could give 0 stars, I would. I rent a property at Parliament Place, Liverpool. I rent it through a local letting agent, but the building is managed by Urban Evolution so most maintenance issues have to go through them. What was formerly the maintenance phoneline now gives you a message saying that due to reasons of "efficiency", they are "no longer taking inbound calls". They request that you email them (good luck ever getting a reply) or use their app to log a complaint. The app, which is rated 1* on the App Store, is impossible to use - 9 times out of 10 it crashes, and the other 10% is glitches and refreshing. In addition, they flat-out lie on their website. On the page advertising Parliament Place, they talk about a well-equipped gym, a communal lounge... these things just do not exist. There is no gym whatsoever. They also talk about a "private" and "exclusive" courtyard... which in reality is a carpark covered in litter, accessible to anyone who walks in off the street. They also boast of secure parcel collection (and yet in the lobby there is a sign requesting tenants not to have any parcels delivered to the building as they keep getting stolen). Parcels pile up on an unused desk area, and letter boxes are frequently broken. Moreover, they speak of 24-hour security and a secure key fob door system. I have never ever seen anyone from the block management - there is truly no security or any kind of presence on site. My worst experience was in November, when they took about a week to fix one of the outer doors, and during that time they didn't block it off or anything - it was just unlocked and open, and it could be seen as such from the road. I know that I was not the only one to report this. During the time that the door was broken, I was woken up at 6.45am by a man shouting and trying to enter my apartment. He tried to enter several apartments along my corridor. I'm a young woman living alone - it was terrifying. I reported this again but the door still wasn't touched for several days afterwards. Every time that I needed to contact block management, the number rang out. In the end, I called the lettings team from Urban Evolution (who manage the block) and complained to them. They said the door issue was due to a missing part. Now, there isn't even a number to call. Avoid this company at all costs. Update: The company's response below my review is interesting, considering that they still haven't made any contact with me via phone or email, nor replied to any of my emails about maintenance issues. Clearly a public show is more important than the actual welfare of their tenants. The reply also claims that their security team are close by and can respond within minutes - that literally made me laugh. When I've rung the security number, there has never been an answer. I think that Urban Evolution reps would benefit from actually visiting Parliament Place - there is no maintenance phone number signposted. They do not take any calls. The only way to contact them is the app which many of the residents can't access, or email, which they never reply to.

R · 25 August 2023

★★★★★ 1/5

Google

Absolutely disgraceful treatment from urban evolution and their maintenance team. I lived at Norfolk 2 and had my window (the only source of ventilation in my flat) screwed shut for 4 months and during the middle of a heatwave. Despite me trying to get in contact with them time and time again they did not even bother to get in touch with me until just a few weeks before the end of my tenancy, causing me to faint multiple times in my own flat. The lift was only working for approximately 2 weeks out of my 1 year tenancy, and half the time only 1 washing machine was working. They are blatantly neglectful, hard to get in contact with, and could not care less about your health and safety just as long as they get your money at the end of the month. Avoid at all costs! Edit: they are now attempting to charge me £525 for "damages" and "cleaning costs", and over £350 of this is for a full repaint job. This is despite me attempting to express that the scuffs and marks on my walls is due to the excess moisture built up in my flat by having absolutely no source of ventilation for months on end, an issue caused by their neglegance in not fixing my window! Urban evolution is a fraudulent and downright abusive company, do NOT sign with them.

Leah · 22 July 2025

★★★★★ 1/5

Trustpilot

Avoid at all costs!

Absolutely disgraceful treatment from urban evolution and their maintenance team. I lived at Norfolk 2 and had my window (the only source of ventilation in my flat) screwed shut for 4 months and during the middle of a heatwave. Despite me trying to get in contact with them time and time again they did not even bother to get in touch with me until just a few weeks before the end of my tenancy, causing me to faint multiple times in my own flat. The lift was only working for approximately 2 weeks out of my 1 year tenancy, and half the time only 1 washing machine was working. They are blatantly neglectful, hard to get in contact with, and could not care less about your health and safety just as long as they get your money at the end of the month. Avoid at all costs!

Leah · 17 July 2025

★★★★★ 5/5

Google

I would like to highly recommend Collective Property. Rory and the team are doing a great job. They always provide a quick response and are very helpful whenever support is needed. Thank you for the excellent service!

Kavindi · 16 March 2026

★★★★★ 1/5

Google

UPDATE ON MY REVIEW BELOW It is now March 23rd 2026 over 2 months after moving out of the property DPS have confirmed after we disputed cleaning bills that they sent a £48 invoice for cleaning as evidence yet tried to charge us £120 for cleaning. DO NOT back down when they send your deductions at end of tenancy they are nothing but lying, cheating scum and you will get that money back after a little while. Worst of the worst when it comes to landlords. We had a few inconveniences with the company. Gave us wrong keys on move in day twice. They also tried to accuse me of not paying rent one month and were quite rude about what was actually their disorganisation. But above all this the main issue is the scummy landlords they choose to deal with who treat deposits like it’s their money. We left our flat spotless yet the landlord tried to deduct £360 from our deposit. When we disputed and requested a list of issues they replied offering our full deposit back. Basically saying scrap that can’t be bothered to make up my fake list. After then filling out our claim requesting repayment we are still sat here 2 weeks later waiting on this lazy landlord to do the simple job of giving back the money which does not belong to them. Based on all the other negative reviews feel like this is gonna be drag🤦

Jonny · 26 March 2026

★★★★★ 1/5

Google

I lived at Norfolk House 2 in Liverpool, managed by Urban Evolution, for one year, and I can confidently say it was one of the worst rental experiences I’ve had in the UK. For almost 9 out of 12 months, the lift was out of service. We received dozens of vague emails blaming contractors, “waiting for parts,” or promising management changes, none of which led to real action. At one point, we had no hot water for over three weeks. Zero compensation, zero urgency. I didn’t complain during my tenancy, despite having back pain aggravated by carrying items up multiple flights of stairs. I paid rent in full every month and returned the flat in excellent, clean condition, better than I received it. Yet over £600 was deducted from my deposit with vague, unjustified claims. Only after entering dispute with the DPS and reading reviews from others, I realized this isn’t just my story, it’s a recurring pattern. Other tenants describe the same: lift out of service, no hot water, long unresolved maintenance issues, and highly questionable deposit deductions, sometimes backed by fake or dissolved companies. This isn't bad luck, it’s systemic neglect and opportunistic behaviour. Tenants deserve better. I strongly warn anyone considering renting from Urban Evolution: document everything, expect delays, and be ready to fight for your rights. If you're a student or first-time renter, especially beware.

Mohammad · 24 May 2025

★★★★★ 5/5

Google

I have been staying at Park House for almost 3 years now and it has been the most pleasant stay which is why i keep renewing my tenancy. Park House is so clean and i have never had an issue with anything. Even if i do have an issue i know that they are more than happy to resolve it.

Amna · 27 March 2024

★★★★★ 1/5

Google

EDIT #2 : I got my deposit back. I encourage everyone to fight the deposit deduction amount via the Deposit Protection Scheme if you think it's unfair. They provided a invoice for the cleaning that did not match the amount they were requesting from my deposit. EDIT: I have now moved out. I am still waiting on my deposit since they've overcharged me on it. Before moving out I was told I had to sign a new 12 month contract rather than remaining on a monthly rolling basis or else I would have to leave. This is not legal, they would have to file a section 21 eviction notice which at the time required 6 months notice. I told them this and was ignored. By this point I was fed up with the place/management and decided to move out. -------------------------------------------- After all the bad reviews got deleted there seems to be an influx of fake reviews so I figured I should leave a review, which I don't normally do. I will add some photos which I have taken over the past year. (Real reviewers don't use professionally taken photos or review multiple student flats in multiple citys in one year) Things started badly last year when Urban Evolution randomly took over the management of this building by leaving letters everywhere telling residents not to pay rent. Providing very limited information they brought the tenants into a legal battle between them and the original management. A couple of months later we were finally told how/where to continue paying rent and threatened with legal action for being late, despite us spending months trying to find out what was going on. (see the article in the Liverpool Echo!) My key card then stopped working, and so I had to wait to be let into the building every time I came home. This took about 2 months to fix. I am often passed around staff or ignored in emails. a year on, there are still issues with the washing machines, which are now not working at all. Their solution seems to be to go to another building and use their machines. So two buildings using one laundry room during a pandemic lockdown - not ideal. Plus it was already difficult to get a machine during peek times. Urban evolution are quick to pass on the blame for this, but there was never any issues before they took over. They have cut costs by lowering the internet tier. This meant my internet became unusable without warning whilst I am working from home due to the pandemic. They also seemed to have cut staff compared to the old management, which results in the concierge being unable to remain at their desk, which isn't great for getting post. But also now we need them to let us in the other building to do laundry. (Previously there was always two staffs on duty, one as a trained fire marshal. One was required to be at the desk at all times for safety reasons) The flat itself is small and very cold. Also there's currently Lots of building work - not Urban evo's fault, just an FYI because its loud. The only positive I have to say is that two of the concierge staff are always helpful and friendly.NegativeResponsiveness, Quality, Professionalism, Value

Emiko · 25 August 2022

★★★★★ 1/5

Google

I pray for the fall of Xenia Students and Urban Evolution due to the humiliation and suffering inflicted on me by them for my entire tenancy term. I moved at Burgess House Newcastle in September 2023 and my tenancy agreement ended on September 2024. First of all, the staff team is barely existent whatsoever and usually is not even on the times they have listed as available. Secondly, during the months of November and December, the water was deathly freezing to the point it was physically painful to touch. There was no water anywhere that was even slightly lukewarm in the entire building during the colder months of the year for 2 straight months. When asked about a fix at reception they would tell us that it would be fixed next week for 6 weeks straight without ever fixing it, and even had the audacity to direct us to the puregym across the street (now closed) to use their water facilities if we needed them. Another thing is that my window had major leakage with any moderate rainfall and surprise living in Newcastle that is a lot. Which have ruined my stuff multiple times and although I have complained many times regarding this issue, i was completely ignored. Additionally, there was this disgusting looking spill the entire year i was there in front of my door that no one decided to ever clean up. Other than the garbage area being extremely full and dirty and full of rodents and bugs all the time, it is next to a club area so it gets really loud and noisy at night. I have filed for a complaint many times against both Xenia and Urban due to their negligence and not keeping up with their terms in our contract; specifically the ones stating that necessary fixes will be done within a reasonable amount of time (a month) from being notified by the tenant (surprise, they never fixed the window and even took them over 6 months just to look at it) and the second broken clause was regarding that if the flat is uninhabitable for more than 4 weeks, due to no heating, WATER, etc the tenant can be compensated for that of 2 months worth of rent (again completely ignored on this one too) I will be pressing charges to the city council against both parties if they both dont do their part of the agreements. You have been warned to never stay with those people.

Hala · 9 October 2024

★★★★★ 1/5

Google

I rented this property for around 9 months (including around 45 days when I was outside the UK). Overall, I found the end-of-tenancy charges process unfair and poorly evidenced. At the end of the tenancy, charges were raised via Reposit. The initial total was around £400, and after I challenged the claims, the final amount was reduced to £297.60! In my view, this reduction suggests the original figures were not properly justified. I asked for proper receipts/invoices for the costs claimed. However, instead of providing receipts from the original suppliers/contractors, the agency issued their own “receipt”, which did not give me confidence that the figures reflected genuine third-party costs. Some key examples: Cleaning charge: I was initially charged around £120 for cleaning. After I disputed this, it was reduced to around £70, with the agency stating the property was “clean to a certain level.” Chair issue: I reported a damaged chair early in the tenancy. It took around 2 months to provide a replacement. I kept the old chair in the flat only because it belonged to the unit and needed to be collected/removed. Despite this, I was later charged around £45 for removing a chair. Mirror/shelf already damaged: A mirror shelf was already burnt/damaged before my tenancy, and this was visible in the agency’s own inventory photos. I was still charged around £60. After I provided evidence (including their own inventory photos), the charge was reduced to around £30, meaning I was still being asked to pay for something that was damaged beforehand. Light/lamp: One of the four lamps was not working from the start of the tenancy. I requested a replacement in the final month and also mentioned it verbally to the building manager, but it was not replaced. After the tenancy ended, I was charged around £90 for a single lamp, and told that bulbs/replacements are the tenant’s responsibility. In my view, charging that much for one lamp, especially when it was already faulty from the beginning, is not reasonable. I ultimately paid the final amount via Reposit to close the matter, but payment does not mean I agreed the charges were fair. This is the first time I’ve had an experience like this with any agency, and I would genuinely suggest thinking twice before renting through them. I strongly advise future tenants to document everything with photos and written communication from day one.

Negar · 16 March 2026

★★★★★ 5/5

Google

My Building, The Artesian was cleaned by mia this morning and it smells very clean and fresh Thank you mia

Nadun · 18 September 2025

★★★★★ 2/5

Google

As lovely as the studios are at Wolstenholme Square, the management is poor. There is a huge lack of communication not only between tenants and the urban evolution team but also between the team members themselves. Emails never replied to, miscommunication regarding rent payments, end of tenancy, etc. For me personally, my new tenancy agreement was never actually sent to despite being promised it after sending all relevant documents and details. This further caused issues surrounding rent in which I would’ve been charged hundreds more than agreed originally. 24/7 concierge is misleading also. Washing machines and dryers regularly broke and when new machines arrived they were not ready to use. Really poor management and communication despite the great studios.

Phoebe · 11 November 2021

★★★★★ 1/5

Trustpilot

Trying to fraudulently retain your deposit

Our experience with this letting agency was extremely frustrating and dishonest. After moving out of the property at Parliament Place, we repeatedly requested the return of our deposit, but the agency failed to provide a proper response for over a month. We eventually contacted the Deposit Protection Service (DPS) to demand our deposit. The letting agency then tried to fraudulently claim twice the amount of our deposit (more than £1000), falsely accusing us of damaging the property and charging £119 for cleaning, even though the property was left in excellent condition (Pictures attached). We immediately disputed their claims and provided evidence in the form of photos taken on checkout day, which matched the check-in report provided by the agency. After a thorough review, the DPS ruled in our favor, confirming that we were not responsible for any damage and that we were entitled to the full deposit. The agency's attempt to cover refurbishment costs at our expense was unsuccessful, thanks to the evidence we had gathered.

Dilan · 21 January 2025

★★★★★ 1/5

Google

After moving out of the property for 3 MONTHS, I recieved with an unexpected £460 bill for things like "mattress enhancement replacement," cleaning fees, a contribution to repainting, and resealing the shower. This was on top of the £200 deposit they had already withheld through Reposit. One of the most frustrating parts is the charge for resealing the shower. That issue existed before I even moved in and hadn’t been addressed during my tenancy. On the documents says - Reseal for shower needed to prevent any leaks. Now, months after I’ve left, three months, to be exact, they’re trying to pin it on me. Thankfully, I took detailed photos and videos of the property after I left, and it’s clear these charges are completely unjustified. It feels like they’re trying to take advantage of tenants who don’t have evidence to dispute these claims. If you’re renting from them, I strongly recommend being extra careful. Document everything thoroughly, before and after your stay, so you’re not caught out like this. I’ll definitely be disputing these charges and may escalate it if necessary. It’s disappointing to deal with this kind of behaviuor, especially when I left the property in good condition.

Chun · 20 December 2024

★★★★★ 5/5

Trustpilot

Best place to live in Luton.

Best place to live in Luton with pleasant and polite management staff. Environment is friendly and secure. Maintenance is top notch with quick response.

Joy · 2 April 2025

★★★★★ 1/5

Google

DO NOT RENT / COMMUNICATE WITH THIS HORRIFIC COMPANY Moving in I found over 30 issues with the flat - e.g.: broken furniture, toilet leak, shower block not grouted, unclean, broken window and seal The vast majority of these issues were not resolved in the entirety of my 1 year contract with minimal communication from this awful agency despite over 50 logged issues/emails regarding them. Upon moving out they have not paid back the deposit without providing any communications. I have logged over 10 issues and continuously emailed. It has been over 6 weeks. Save yourself the trouble and don’t go with these, unless you want an unclean & broken living space, unhelpful staff, and a legal dispute once you move out

Samson · 6 December 2024

★★★★★ 1/5

Google

THIS COMPANY IS A SCAM I am very disappointed with the upkeep of your properties and the way you treat your tenants. I have been unable to move into my flat that i pay rent in for 6 weeks which is £700 worth of rent you have taken without leaving me a suitable room to stay in. I spent the first 6 weeks of uni quite literally homeless! This is due to your complete disregard for your tenants. Your staff team have been almost completely useless with 6 weeks of emailing and complaining to fix basic necessities such as my sink while claiming it doesn't affect me moving in. The shower drain lets off a foul smell since i moved in and the entire flat was unclean. The toilet was blocked, my bed is still broken as is the floor causing me to trip over which is dangerous as well as the shower barely working. The fact you can allow people to live like this is absurd! The room wasn't even properly painted when i moved in and the shower trap was disgusting. The side of my desk had been pulled off. Many of these issues were claimed as ‘unfixable’ over the countless emails I sent which is obviously a flat out lie you just want to make as much money off of unsuspecting students. The whole building is unsafe with countless hostile homeless people sleeping in hall ways and communal areas to the point where tenants are threatening to take legal action. All communal areas in the building are not functional and in complete disrepair that its false advertising even stating they are ‘amenities’ with your property. The fact its been 10 weeks of me paying rent and i'm still living with broken appliances in my flat is ridiculous. Everything that has been said to me is a lie from things being ‘unfixable’ to the fact i was told id have a new tv remote ordered for me as mine was broken prior to moving in. I don't even have a safe place for mail as i have a mail box with no key. Your employees have been extremely unprofessional from the day i moved in with the lady for my key handover being 30 minutes late as well as not even offering to show me the room before rushing off. Your staff have even tried to blame me for issues I noticed on move in day in a very rude manor. This kind of treatment towards students who are living alone for the first time is disgusting.

Bracken · 6 December 2024

★★★★★ 1/5

Google

PLEASE listen to the one star reviews and DO NOT LIVE WITH URBAN EVOLUTION! Borderline scam company!!!! I was originally with another company (Xenia) and I was unfortunate enough to be moved to Urban Evolutions unwillingly for my 2nd year (I had no say). Xenia transferred my deposit to and room ownership to UE and that is where all my problems started. I had a 7 month long battle over my deposit. £250, and I couldn't even get all of it back. UE only decided to pay me £89 after back and fourth emailing. The service and communication was especially horrible from the manager Remy. Remy informed me my deposit was with Xenia back in October. I contacted Xenia and Tenancy Deposit Scheme who both told me that the deposit has already been transferred to UE in October, and they both sent me PROOF. Remy kept denying this saying his deposit team has no clue where my deposit is, despite me and the other companies resending this proof to him that they had this deposit. He just didn't want to give it back. After more emailing Remy continued to act like he didn't know where this money was despite countless explanations and screenshots and proof from me. He even got me confused with another tenant and said I owe them £50. When I confronted him about this he said it was a mistake and still didn't address where my deposit is (he clearly did) It was so frustrating all he had to do was check TDS and he just kept refusing. Due to Remy's incompetence, I was forced to write a statutory declaration for TDS, to claim Urban Evolution were refusing to respond to my request for my deposit return, this meant I had to pay a 3rd party solicitor. TDS gave UE 30 days to respond to my declaration and if they hadn't responded I would receive my £250. guess what? after months of pretending they don't know where my money is Remy decided to respond on the 29th day and decided to claim £161 of my money. evil. Thank you for making me wait 7 months including a 29 day declaration only for you to respond at the very last day to claim most of my money. I had so much hope after 7 long months I'd actually get my money back. They claimed I didn't clean my room. but how are they making this claim 7 months after I had already moved out? It didn't make any sense. I brought this issue up to Remy and he made up an excuse like it took them too long to make a claim due to them not having my deposit (even though he did). To me this looked like this company was just saying ANYTHING to keep money that isn't theirs. I then asked Remy for evidence and receipts of cleaning, suddenly he realised TDS existed and told me to go through them, as if I wasn't telling him to check TDS months prior to this. He refused to send me any evidence. Remy only acknowledges TDS as soon as it's convenient for him. Secondly, when I was trying to move into my building at the start of my year. Urban Evolution cut their phones off and sent every poor student trying to get moving in information clueless. I can see many reviews complaining about no phone number: They did have a phone number but decided to remove it from google because they could not be asked to deal with their customers. I know this was done on purpose because they took off their phone number and decided to ignore students "coincidentally" during the same day people were moving in. So they knew they were guilty. Many students had to travel to their accoms not knowing whether they could actually move in because Urban Evolution wasn’t giving any information out. Why be a student accom company when you had to cut your phone number from google because you couldn't handle angry students confronting you over valid issues? I hope you really needed that £161 Urban Evolution, maybe spend it on training your employees or some lessons in customer service? Shame on you. I hope you're satisfied with taking advantage students who are already in PILES of debt. Disgusting company making money off vulnerable students. Don't respond to me with that automated "we're sorry to hear about your experience" Because we both know you're NOT.

Eliza · 26 February 2024

★★★★★ 1/5

Google

appointing Management and Services Urban Evolution started as a reliable company when I first signed my contract with them, but over the past six months, I have experienced the worst management and services for the following reasons: 1. Hot Water Issues: The hot water was broken for few days , which caused significant inconvenience. 2. Elevator Problems: The elevator has been out of service for 90 days, and living on the 8th floor has made this situation especially difficult. When these issues were raised, the management consistently placed the blame on their contracted companies, citing delays as being out of their control. However, I believe management should take full responsibility. Many of these problems could have been avoided with better oversight, such as regular monthly checks by engineers, stronger contracts with service providers, or proactive follow-ups to ensure prompt resolutions. While I respect the staff at Urban Evolution, most of whom are polite and approachable, a good personality alone is not enough. Professional and effective management is crucial, and unfortunately, that has been lacking.

Armin · 25 November 2024

★★★★★ 1/5

Google

I wish I could give this place minus stars. If you are looking for a student accommodation in Nottingham avoid this place. Not only did they put me in a room that was damaged, they barely responded to enquires or request. It took a whole month of me freezing in winter for them to fix my heating. And the only time you’d ever hear from them was when your rent was due. Also kiss your deposit goodbye because they won’t refund you. I got charged £161 for cleaning and damage to the flat, meanwhile the flat was already damaged prior to me moving in. I will never wish this people on my worst enemy.

Kimberly · 25 November 2024

★★★★★ 1/5

Trustpilot

Predatory man allowed to stay in building - AVOID!

We are writing this here because there has been a severe lack of protection for the people of Norfolk House One. A male resident who has had various encounters over the years with a vast amount of people, who are prominently women, flashed himself in front of two female residents. The majority of his problematic behaviour is usually of a predatory and inappropriate nature towards women.

JJ · 16 May 2025

★★★★★ 1/5

Google

Biggest regret ever, avoid at all costs No wifi. No key. No wardrobe. When we moved into this property in JULY we were told we would receive a second key, as two of us live at the property. 3 months later, nothing has been done by anyone, just sent in circles and no reply from the property “manager”. complete joke. Along with this, we arrived and our wardrobe is fully broken. We’re told it’s in inventory and we will receive a replacement and it’s in inventory. Still absolutely nothing months in Then tonight our wifi completely cuts out, we’ve plugged a computer directly into the Ethernet and it’s getting nothing. Complete joke. £50 a month on internet for nothing Avoid this company like the plague. Issue after issue and no one does anything.

Lleyton · 27 October 2024

★★★★★ 5/5

Google

I am delighted to have lived in this apartment, although atrociously orange, the staff made it a beautiful place to live. Alison, Martin, Ross and Franco are wonderful friendly staff, who go above and beyond to keep this place running. I'm sure there are many other people who work behind the scenes, but these are the ones I had the pleasure of knowing by name. The artesian team are who I will miss most, and will always make the time spent here beautifully nostalgic. I also love the coffee shops, Ditto (for open Mics on wednesday) and Red Berry (GREAT COFFEEEEEEE). Also the Artesian is right next to a lot of local amenities. I am sad to leave the people, but I wish they would get rid of the communally hated orange.

Autumn · 9 January 2024

★★★★★ 1/5

Google

Avoid this company!! I moved out of the property in liverpool at the end of July and after countless messages through their occupant app and unanswered phone calls I am yet to receive my deposit back. I wasn’t given an activation code by the DPS at the start of my tenancy so I am not even sure if my deposit is registered. Do not stay here unless you want to put up with the lift constantly being out of order, no hot water for weeks on end, and poor washing machines and dryers that barely wash your clothes and don’t come close to drying them.

Asula · 19 October 2024