Urban Evolution Liverpool reviews

★★★★★ 1/5

Google

After moving out of the property for 3 MONTHS, I recieved with an unexpected £460 bill for things like "mattress enhancement replacement," cleaning fees, a contribution to repainting, and resealing the shower. This was on top of the £200 deposit they had already withheld through Reposit. One of the most frustrating parts is the charge for resealing the shower. That issue existed before I even moved in and hadn’t been addressed during my tenancy. On the documents says - Reseal for shower needed to prevent any leaks. Now, months after I’ve left, three months, to be exact, they’re trying to pin it on me. Thankfully, I took detailed photos and videos of the property after I left, and it’s clear these charges are completely unjustified. It feels like they’re trying to take advantage of tenants who don’t have evidence to dispute these claims. If you’re renting from them, I strongly recommend being extra careful. Document everything thoroughly, before and after your stay, so you’re not caught out like this. I’ll definitely be disputing these charges and may escalate it if necessary. It’s disappointing to deal with this kind of behaviuor, especially when I left the property in good condition.

Chun · 20 December 2024

★★★★★ 1/5

Trustpilot

Scam company

After moving out of the property for 3 MONTHS, I recieved with an unexpected £460 bill for things like "mattress enhancement replacement," cleaning fees, a contribution to repainting, and resealing the shower. This was on top of the £200 deposit they had already withheld through Reposit. One of the most frustrating parts is the charge for resealing the shower. That issue existed before I even moved in and hadn’t been addressed during my tenancy. On the documents says - Reseal for shower needed to prevent any leaks. Now, months after I’ve left, three months, to be exact, they’re trying to pin it on me. Thankfully, I took detailed photos and videos of the property after I left, and it’s clear these charges are completely unjustified. It feels like they’re trying to take advantage of tenants who don’t have evidence to dispute these claims. If you’re renting from them, I strongly recommend being extra careful. Document everything thoroughly, before and after your stay, so you’re not caught out like this. I’ll definitely be disputing these charges and may escalate it if necessary.

U · 19 December 2024

★★★★★ 5/5

Trustpilot

Best place to live in Luton.

Best place to live in Luton with pleasant and polite management staff. Environment is friendly and secure. Maintenance is top notch with quick response.

Joy · 2 April 2025

★★★★★ 1/5

Google

DO NOT RENT / COMMUNICATE WITH THIS HORRIFIC COMPANY Moving in I found over 30 issues with the flat - e.g.: broken furniture, toilet leak, shower block not grouted, unclean, broken window and seal The vast majority of these issues were not resolved in the entirety of my 1 year contract with minimal communication from this awful agency despite over 50 logged issues/emails regarding them. Upon moving out they have not paid back the deposit without providing any communications. I have logged over 10 issues and continuously emailed. It has been over 6 weeks. Save yourself the trouble and don’t go with these, unless you want an unclean & broken living space, unhelpful staff, and a legal dispute once you move out

Samson · 6 December 2024

★★★★★ 1/5

Google

THIS COMPANY IS A SCAM I am very disappointed with the upkeep of your properties and the way you treat your tenants. I have been unable to move into my flat that i pay rent in for 6 weeks which is £700 worth of rent you have taken without leaving me a suitable room to stay in. I spent the first 6 weeks of uni quite literally homeless! This is due to your complete disregard for your tenants. Your staff team have been almost completely useless with 6 weeks of emailing and complaining to fix basic necessities such as my sink while claiming it doesn't affect me moving in. The shower drain lets off a foul smell since i moved in and the entire flat was unclean. The toilet was blocked, my bed is still broken as is the floor causing me to trip over which is dangerous as well as the shower barely working. The fact you can allow people to live like this is absurd! The room wasn't even properly painted when i moved in and the shower trap was disgusting. The side of my desk had been pulled off. Many of these issues were claimed as ‘unfixable’ over the countless emails I sent which is obviously a flat out lie you just want to make as much money off of unsuspecting students. The whole building is unsafe with countless hostile homeless people sleeping in hall ways and communal areas to the point where tenants are threatening to take legal action. All communal areas in the building are not functional and in complete disrepair that its false advertising even stating they are ‘amenities’ with your property. The fact its been 10 weeks of me paying rent and i'm still living with broken appliances in my flat is ridiculous. Everything that has been said to me is a lie from things being ‘unfixable’ to the fact i was told id have a new tv remote ordered for me as mine was broken prior to moving in. I don't even have a safe place for mail as i have a mail box with no key. Your employees have been extremely unprofessional from the day i moved in with the lady for my key handover being 30 minutes late as well as not even offering to show me the room before rushing off. Your staff have even tried to blame me for issues I noticed on move in day in a very rude manor. This kind of treatment towards students who are living alone for the first time is disgusting.

Bracken · 6 December 2024

★★★★★ 1/5

Trustpilot

TERRIBLE COMPANY

TERRIBLE COMPANY - they try to take all your deposit MAKE SURE TO TAKE PHOTOS WHEN YOU MOVE IN AND OUT TO SAVE LOSING YOUR DEPOSIT!!!!! I moved into Norfolk House 2 - Liverpool, back in 2022. The flat itself was lovely but you could tell they hadn’t redecorated in a while and there was a leak in the entrance to the building (that remained there the entire two years I lived there). The fridge light, above cooker light, and shower were all broken when I moved in so I had to wait for someone to come fix that. To be fair to them they arrived quite quickly to fix though problems but that didn’t last. After a year of living there they tried to raise my rent from £575pm to £720pm, a price that I argued to get down to £650. I think this is a landlord issue and not necessarily the companies but the flat was definitely not worth £720. I was in the second building that did not have the gym, parcel collection or roof terrace and I didn’t have a key to access the other building as they told me I wasn’t allowed one. My room also didn’t have a balcony so I thought £729 was a bit steep for the room I was living in. Any problem I had ended up taking weeks, or even months to resolve. The shower drain smelt of sewage, so bad the smell would spread into the rest of my flat. The drain was cleaned and unblocked regularly but the smell never went away. I know for a fact I wasn’t the only person in the building with this problem either. In the end I spent about £30-£40 trying different drain unblockers to stop it from smelling but none of them worked. My bathroom door had to remain closed all the time to stop the smell from spreading. A damp/leak patch started appearing in April 2023 and kept getting worse, in the end there was mould spreading down the walk behind my wardrobe. I reported this multiple times over multiple months but it took about 3 months for someone to come and just paint over it. The lift was constantly broken. And I would regularly have no hot water. In the last three months of me living there the water was off almost every week and when I came to move out the lift wasn’t working so I had to carry my belongings down 3 flights of stairs. The lift was broken at least 4 times a month, with it lasting about 4-5 days each time. Not too bad if you only live on the 3rd floor but there were 8 floors total. And the only response you would get regarding when it would be fixed would be our engineers will hopefully be out in the next couple days. Sorry for the inconvenience. The washers were also constantly out of order and there are only 3 washers and 3 dryers for the entire building (8 floors) so it was nearly impossible to get one. And when you did manage to dry your clothes you would have to put it on 2 and sometimes 3 cycles for your clothes to even START to dry. It used to cost me £7 to wash and dry my clothes for them to just end up smelling of damp in the end anyway. I moved out and cleaned my room to the standard it was when I moved in. I then heard nothing regarding my deposit for 10 days, when I emailed asking when it would be returned and the answer was less than satisfactory. I was informed that it was a busy time of year and my deposit would be returned “soon”. I then emailed back asking for a time frame for “soon” but got no reply. I then found out that I had to request it back through DPS so did that. I then heard nothing for 2 weeks until they responded to my request saying I would be receiving £138 of my £575 deposit back and the rest would be going towards cleaning and redecorating the flat… The flat was clean and tidy when I moved out and wasn’t redecorated when I moved in so I didn’t see it reasonable that I would be paying for it to be redecorated. I think it’s absolutely disgusting that they wanted £437 of my money to clean and paint a room that wasn’t clean and painted when I moved in. I argued their claim and uploaded my evidence and waited for them to upload theirs. In the end I won the dispute and got my full deposit back, but no doubt if I hadn’t taken photos when I moved in and out I wouldn’t have. I think they try their luck with people and hope their tenants don’t take photos so they can claim extra money. Anyway, they are a terrible company who try to take your money where they can. They are terrible at responding to any queries (sometimes taking weeks or not responding at all) and they don’t seem to care about their tenants at all.

CM · 29 November 2024

★★★★★ 1/5

Google

PLEASE listen to the one star reviews and DO NOT LIVE WITH URBAN EVOLUTION! Borderline scam company!!!! I was originally with another company (Xenia) and I was unfortunate enough to be moved to Urban Evolutions unwillingly for my 2nd year (I had no say). Xenia transferred my deposit to and room ownership to UE and that is where all my problems started. I had a 7 month long battle over my deposit. £250, and I couldn't even get all of it back. UE only decided to pay me £89 after back and fourth emailing. The service and communication was especially horrible from the manager Remy. Remy informed me my deposit was with Xenia back in October. I contacted Xenia and Tenancy Deposit Scheme who both told me that the deposit has already been transferred to UE in October, and they both sent me PROOF. Remy kept denying this saying his deposit team has no clue where my deposit is, despite me and the other companies resending this proof to him that they had this deposit. He just didn't want to give it back. After more emailing Remy continued to act like he didn't know where this money was despite countless explanations and screenshots and proof from me. He even got me confused with another tenant and said I owe them £50. When I confronted him about this he said it was a mistake and still didn't address where my deposit is (he clearly did) It was so frustrating all he had to do was check TDS and he just kept refusing. Due to Remy's incompetence, I was forced to write a statutory declaration for TDS, to claim Urban Evolution were refusing to respond to my request for my deposit return, this meant I had to pay a 3rd party solicitor. TDS gave UE 30 days to respond to my declaration and if they hadn't responded I would receive my £250. guess what? after months of pretending they don't know where my money is Remy decided to respond on the 29th day and decided to claim £161 of my money. evil. Thank you for making me wait 7 months including a 29 day declaration only for you to respond at the very last day to claim most of my money. I had so much hope after 7 long months I'd actually get my money back. They claimed I didn't clean my room. but how are they making this claim 7 months after I had already moved out? It didn't make any sense. I brought this issue up to Remy and he made up an excuse like it took them too long to make a claim due to them not having my deposit (even though he did). To me this looked like this company was just saying ANYTHING to keep money that isn't theirs. I then asked Remy for evidence and receipts of cleaning, suddenly he realised TDS existed and told me to go through them, as if I wasn't telling him to check TDS months prior to this. He refused to send me any evidence. Remy only acknowledges TDS as soon as it's convenient for him. Secondly, when I was trying to move into my building at the start of my year. Urban Evolution cut their phones off and sent every poor student trying to get moving in information clueless. I can see many reviews complaining about no phone number: They did have a phone number but decided to remove it from google because they could not be asked to deal with their customers. I know this was done on purpose because they took off their phone number and decided to ignore students "coincidentally" during the same day people were moving in. So they knew they were guilty. Many students had to travel to their accoms not knowing whether they could actually move in because Urban Evolution wasn’t giving any information out. Why be a student accom company when you had to cut your phone number from google because you couldn't handle angry students confronting you over valid issues? I hope you really needed that £161 Urban Evolution, maybe spend it on training your employees or some lessons in customer service? Shame on you. I hope you're satisfied with taking advantage students who are already in PILES of debt. Disgusting company making money off vulnerable students. Don't respond to me with that automated "we're sorry to hear about your experience" Because we both know you're NOT.

Eliza · 26 February 2024

★★★★★ 1/5

Google

appointing Management and Services Urban Evolution started as a reliable company when I first signed my contract with them, but over the past six months, I have experienced the worst management and services for the following reasons: 1. Hot Water Issues: The hot water was broken for few days , which caused significant inconvenience. 2. Elevator Problems: The elevator has been out of service for 90 days, and living on the 8th floor has made this situation especially difficult. When these issues were raised, the management consistently placed the blame on their contracted companies, citing delays as being out of their control. However, I believe management should take full responsibility. Many of these problems could have been avoided with better oversight, such as regular monthly checks by engineers, stronger contracts with service providers, or proactive follow-ups to ensure prompt resolutions. While I respect the staff at Urban Evolution, most of whom are polite and approachable, a good personality alone is not enough. Professional and effective management is crucial, and unfortunately, that has been lacking.

Armin · 25 November 2024

★★★★★ 1/5

Google

I wish I could give this place minus stars. If you are looking for a student accommodation in Nottingham avoid this place. Not only did they put me in a room that was damaged, they barely responded to enquires or request. It took a whole month of me freezing in winter for them to fix my heating. And the only time you’d ever hear from them was when your rent was due. Also kiss your deposit goodbye because they won’t refund you. I got charged £161 for cleaning and damage to the flat, meanwhile the flat was already damaged prior to me moving in. I will never wish this people on my worst enemy.

Kimberly · 25 November 2024

★★★★★ 1/5

Google

Biggest regret ever, avoid at all costs No wifi. No key. No wardrobe. When we moved into this property in JULY we were told we would receive a second key, as two of us live at the property. 3 months later, nothing has been done by anyone, just sent in circles and no reply from the property “manager”. complete joke. Along with this, we arrived and our wardrobe is fully broken. We’re told it’s in inventory and we will receive a replacement and it’s in inventory. Still absolutely nothing months in Then tonight our wifi completely cuts out, we’ve plugged a computer directly into the Ethernet and it’s getting nothing. Complete joke. £50 a month on internet for nothing Avoid this company like the plague. Issue after issue and no one does anything.

Lleyton · 27 October 2024

★★★★★ 5/5

Google

I am delighted to have lived in this apartment, although atrociously orange, the staff made it a beautiful place to live. Alison, Martin, Ross and Franco are wonderful friendly staff, who go above and beyond to keep this place running. I'm sure there are many other people who work behind the scenes, but these are the ones I had the pleasure of knowing by name. The artesian team are who I will miss most, and will always make the time spent here beautifully nostalgic. I also love the coffee shops, Ditto (for open Mics on wednesday) and Red Berry (GREAT COFFEEEEEEE). Also the Artesian is right next to a lot of local amenities. I am sad to leave the people, but I wish they would get rid of the communally hated orange.

Autumn · 9 January 2024

★★★★★ 1/5

Google

Avoid this company!! I moved out of the property in liverpool at the end of July and after countless messages through their occupant app and unanswered phone calls I am yet to receive my deposit back. I wasn’t given an activation code by the DPS at the start of my tenancy so I am not even sure if my deposit is registered. Do not stay here unless you want to put up with the lift constantly being out of order, no hot water for weeks on end, and poor washing machines and dryers that barely wash your clothes and don’t come close to drying them.

Asula · 19 October 2024

★★★★★ 1/5

Trustpilot

would give less stars if possible

would give less stars if possible. idk why theyre not paying me to live here. they have been testing fire alarms for nearly a week, with people coming into our flat every day. testing alarms for hours, from like 5pm to 7pm. concierge just say "hmm i thought an email was sent about it" as if that means anything. no email was even sent as if that matters.

Lleyton · 18 February 2026

★★★★★ 1/5

Google

Over a month and a half of chasing my deposit. Recently received an email of being "extremely busy" but surely this should've been communicated to clients a month and a half ago if that's the case. (A notification was sent on Arthur during the July summer period but nothing more, if this is continuing to be the case, it should be further updated) Having to find a law firm to sign my statutory declaration form and chase the deposit too now. Not the first time with an issue with them since my tenancy either. Rental accounts manager is unprofessional, doesn't even look into the issue or her wording and spelling mistakes. Not only couldn't even spell apology properly, she didn't even look into my case properly either. The assistant manager seems to be better in this case but unfortunately one good employee doesn't make the company a good one. Also, after some research because employees refuse to tell (or lack of training)- the complaints procedure is to write a letter to their registered company address, which for Liverpool seems to be: C/O Urban Evolution Property Management Ltd, Third Floor, Honey Comb & Helix Building, Liverpool, United Kingdom, L3 9NG

C · 16 October 2024

★★★★★ 1/5

Google

I’m very disappointed with Urban Evolution. It's been almost three months since my tenancy ended, and I still haven’t received my deposit back. Despite calling countless times and sending multiple emails, no one has gotten back to me. They were quick to respond when I was moving in, but now it’s radio silence. My room also had mould growing around the window, and they took ages to respond to any issues. Please just return my deposit so we can part ways professionally.

Eniola · 9 October 2024

★★★★★ 5/5

Trustpilot

Chloe Davies is very responsive

Chloe Davies is very responsive. She quickly made the necessary arrangements to address the issues that were raised. The maintenance team and electrician also responded promptly and resolved the issues efficiently. Many thanks to Chloe and the teams as well.

Kyaw · 27 May 2024

★★★★★ 5/5

Google

Rebecca was so helpful during the application process! Was very quick to respond!

Charlie · 9 April 2026

★★★★★ 1/5

Google

Update: I have reached out to the deposits team and I only received an automated email saying the team is busy and will get back after 7 working days, which they still haven't done. My question is - why is it my responsibility to beg you to initiate my refund?! Is your team not efficient enough to initiate deposits on time after a tenant has moved out ?? It's been over one whole month now since I moved out and you are still asking me to get in touch with the right team? Why can't you direct this issue to the right team by yourself and ask them to the job that they are being paid for?! AVOID!!! Inefficient and poor management! They have been making me run around for my deposit refund after the end of tenancy. First they lied that the landlord is not responding to refund the money. When I told them that my deposit is under Deposit Protection Scheme which is managed by their accounts team, they responded that the refund will be initiated shortly but since then they have ghosted me. Despite multiple follow-up emails, there is no response and they do not have an in-bound phone call system to get in touch with. It seems to be very obvious that the delay is intentional because they were super responsive when communicating about tenancy extensions and rent payments. But now, they do not bother to even respond.

Kalpana · 2 October 2024

★★★★★ 1/5

Google

I would give 0 ratings to them. They're a complete fraudulent agency. They scam people by getting a deposit money before confirming the room. I paid a holding deposit of 125 pounds along with my application and after 1 month they just simply said that my references failed and did not give any room to me. I'm very sure that both my previous landlord and employer gave good references for me. When I asked to refund my holding deposit, they refused to do. Neither in the application form nor the agents tells you that the holding deposit is non refundable. I'm still struggling to get back my deposit and no proper response from them. They do not pick any of the calls and it's impossible to contact them. A lady named Anna replies to the emails rarely in a rude way. Please don't prefer this agency 💯 They're a scam 💯

Ajitha · 2 October 2024

★★★★★ 1/5

Trustpilot

Hard swerve

Awful. Just awful. Letting team never respond and when they do they never actually act on fixing the issue, not to mention their website states that the Liverpool office in the honeycomb building but according to people there they’ve not been there for months. ‘“all of our advisors are currently busy” load of rubbish there’s no one there. Never book with this company as the reviews only further the point more

Never · 9 February 2025

★★★★★ 1/5

Google

Worst place to be and worst management. Microwave didn’t work and it took them more than a month to get a replacement. They showed study table as a part of the place, but when I moved in, I didn’t get a study table. When I asked them about …

Anirudh · 16 October 2025

★★★★★ 5/5

Trustpilot

Luke Scott is the best

The only reason why I'm rating them as a five star is because of Luke. Luke is one of the maintenance guys that is assigned to my studio whenever I have a problem. He outworked the management team by far. Basically, since I moved in I had multiple issues with my studio and I requested assistance through the Arthur app, but my studio managers were absolutely incompetent. After rounds of arguing with them, I managed to get Luke's number and he sorted me out in an instant. He is the actual reason why I got heat in my place this winter, I reported the heater being broken since I moved in, in SEPTEMBER, but the managers didn't give two pennies on me. I called Luke, met him the next day, and two days after that I had a brand new heater.I do not recommend Urban Evolution to anyone, but I must say that Luke and people alike keep the company floating. BIG UP LUKE!

Teodor-Avram · 30 November 2023

★★★★★ 1/5

Google

I had an extremely disappointing experience with Urban Evolution Properties. Over the course of more than two months, I contacted them multiple times in search of a studio flat, only to be met with unprofessionalism and dishonesty. They repeatedly told me that nothing was available, but when a friend inquired on my behalf, they suddenly had options. To make matters worse, when they realized I was the person looking for the flat, they increased the price. One of their agents even quoted me different prices for the same property, with the same flat being offered at £650 via email, but £675 by this agent. It felt like a scam attempt, and I was left feeling cheated and disrespected. Throughout this process, my calls and emails were largely ignored, and after all this, they had the audacity to tell me the flat I was interested in had been reserved by someone else. This company lacks integrity and transparency. I would strongly advise against dealing with Urban Evolution Properties if you're looking for a straightforward and honest rental experience.

Hamza · 23 September 2024

★★★★★ 1/5

Google

I wish i could provide a no star review. The radio silence we have received regarding our deposit return from Urban revolution has been awful. 2 months after moving out of 602, 3 parr street, Liverpool and we have still not received it causing myself and my partner to be technically homeless as we need the deposit for our next home. They are quick to respond to your emails when they want you to move in so they can make money but ignore you when it comes to returning your own. Will be looking into going through the Ombudsman because the treatment has been disgusting. Absolutely shocking.

Nicola · 23 September 2024