Trusted Agent profile · Liverpool
★★★★★
394 reviews across 3 platforms
38, Allerton Road, Mossley Hill, Liverpool, L18 1LN
Sutton Kersh's office in Liverpool, at 38, is rated 4.3 out of 5 across 394 reviews on three platforms, including 322 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Sutton Kersh, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
5/5
GoogleExcellent services. All staff members are very professional and considerable. They all answered my questions patiently. and their service price is reasonable. Very satisfied with their service. Strongly recommended.
Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them Lingyu. Kind regards, Lucy, Customer Relations.
5/5
GoogleFrom start to finish Sutton Kersh made sale of my property seamless. Kept me updated , very professional, easiest house sale ever. Thank you. Would recommend
Paula Evans thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleI met David and found him to be very professional. He clearly understands the situation and is making a genuine effort to resolve it
5/5
GoogleAdam and Jan both very helpful when arranging my mortgage and advising with the purchase.
Many thanks Katie for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service, fast and easy transaction👍👍In less than two weeks I’ve got a new home to move in 👍special Thanks to Ms Hannah You’re a Star🤟🏿 …
Joey Pamaylaon thank you for leaving us your brilliant 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleIt was nice speaking with Jackie Irvine, her response was very engaging and made great sense.
Thank you for taking the time to share your experience and for your wonderful 5* review Basil! Kind regards, Lucy, Customer Relations.
5/5
GoogleAmazing staff, I’ve been dealing with them for over 2 years and I would say all of them are professional and helpful esp Jo in the city centre branch. Thanks a lot for all the help and support.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotSutton Kersh beware
Sutton Kersh is just another company trying to bully and scam its less informed customers. I have never seen a company try and be so dishonest with their customers to the point of just lying in order to try and squeeze profit out of me. Their agent tried to force me to stay after a fixed term tenancy was over by trying to convince me it was the law that we give a month's notice, or they would still charge us this month's rent. All of which isn't true and was just a pathetic attempt to extract more money from their customers. When questioned about this they continued to try and defend their position that we had to pay, and it was only when I got a solicitor involved they backed down. They also lack basic knowledge of the housing act and become rude if not hostile when it is quoted to them. Overall, if you want an estate agent you can trust this is not the place, be very wary as they will try to get money off you in any way they can and display a lack of professionalism.
5/5
GoogleLiased with Mollie Smith and Anna who are incredibly lovely and professional. Communication was quick and efficient. They answered all questions patiently and were happy to clear up any misconceptions or confusions. Highly Recommend!
It is great to read your about your experience with our local team and thank you for your 5* review! - Best wishes, Scott @ Customer Care.
5/5
GoogleGreat experience with Sutton Kersh esp Mollie and Hannah at the office. Everything sorted and moved in within 2 weeks!! Clear, concise information and kept updated. Haven’t had better!
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service in helping my get my rental property from Mollie and the rest of the team.
Thanks Rebecca for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleNever bother answering phone, leave a message and they never bother phoning you back. Imagine if you were selling your house, you are losing potential buyers
Thank you for making us aware of your experience, please do contact us via review@countrywide.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent service from Mollie on my recent rental; kept me in the know throughout and very quick and efficient. Definitely recommend!
Thank you for sharing your positive experience with Mollie! We are thrilled to hear that she provided excellent service and kept you informed throughout the rental process. Your recommendation means a lot to us! Kind regards, Lucy, Customer Relations.
5/5
GoogleSian and Jackie have been very helpful and made my experience in renting a property really smooth.
Many thanks for your fantastic 5* review John. Best wishes, Lucy, Customer Relations.
3/5
GoogleAs a tenant of 10 years, I can't fault them as a letting agent. Both Marial and Eve are fantastic in what they do and very supportive in every way. The only downside is their maintenance department - for 2 years I have to endure a leaking roof, which I had to have environmental health to investigate in order to get things moving...and yet there are still a few issues that have not been completed as yet.
5/5
GoogleThe whole team is so professional and helpful, making the whole process so much easier and smoother. Mollie Smith, my letting negotiator, is very helpful, patient and responsive. It’s a very nice experience indeed.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotNot at all impressed
Not impressed, glitchy system of registering, once I registered and submitted funds they called to say as the account is in joint names, therefore my wife must also do an id check, I have already wasted too much time on this so won't bother and will buy elsewhere
5/5
GoogleI let my property through sutton kersh, the office staff are efficient and professional, and I'm pleased with the service.
5/5
GoogleReece has managed my property really well since taking over. He replies quickly and gets things done. Much appreciated.
Caroline thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleVery efficient communication especially with Jackie Irvine, she always quickly responds to queries
Many thanks for your fantastic 5* review Denise. Best wishes, Lucy, Customer Relations.
5/5
GoogleProfessional and efficient, anytime I called molly was always there to assist me and reassure me. Great agency would highly recommend.
Many thanks for your outstanding 5* review and recommendation Hesham. Best wishes, Lucy, Customer Relations.
5/5
GoogleFrom a tenant's perspective: All staff were professional and efficient. Simple process. All queries quickly resolved. Great experience to be involved in a transaction with them. Loved the complimentary starter pack.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery helpful and friendly agents! In particular, Mollie Smith answered all of our queries and made our move extremely easy. Would definitely recommend using Sutton Kersh as an agency.
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery good service, always helpful and easy to get into contact with. Fast, efficient and well priced too.
Billy thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Sutton Kersh's Liverpool office has 394 reviews across three platforms: 322 on Google, 1 on Yell, 71 on Trustpilot (across the whole business).
Sutton Kersh Liverpool is rated 4.3 out of 5 across all 394 reviews, and 4.7 out of 5 on Google from 322 reviews.
Yes. In The Trusted Agent 2026 awards: Sutton Kersh, Liverpool won Gold.
Sutton Kersh Liverpool, 38, Allerton Road, Mossley Hill, Liverpool, L18 1LN.
