Sutton Kersh Liverpool reviews

★★★★★ 5/5

Google

Julie, and all the staff at Sutton Kersh, were absolutely fantastic from start to finish of a very tricky house move. They held our tenous chain together despite all the odds thanks to their pure professionalism and fine tuned interpersonal expertise. Without them holding the chain together, doing both their own work and that of the fixed-rate estate agents further up the chain, I can confidently say that we would not have achieved the move into our dream house. So thank you Sutton Kersh! Could not recommend them more, worth every penny.

Imara · 16 June 2019

★★★★★ 5/5

Google

My offer was accepted on my purchase through Sutton Kersh. However, the sale on my house fell through on 3 occasions (buyer pulling out) and the team at SK were so proactive in keeping the purchase of my new home on track. Throughout the whole process they were so supportive, professional and reactive, kept me informed, liaised with all concerned and made a difficult time so much easier. They really did go above and beyond my expectations. I love my new home and I'm really happy here. I can’t recommend them highly enough!

Liz · 16 June 2019

★★★★★ 5/5

Google

Excellent quick service. Responds to phone and email Transparent. Responsive. No hidden agenda. Provides appropriate and apt information. Gives good service to landlord in tenant finding. Professional Service by Mollie Smith, Sian and rest of team are exceptional.

Manu · 25 July 2024

★★★★★ 5/5

Google

Mollie has been brilliant. Very helpful and efficient.

Sophie · 15 June 2023

★★★★★ 5/5

Google

I have had the easiest time processing my application to rent a family home and Molly Smith along side of her team at Sutton Kersh Allerton have been absolutely amazing and so so helpful!! Honestly would recommend them as a agency so much!!

Victoria · 15 April 2024

★★★★★ 5/5

Trustpilot

Excellent service

I found Sutton Kersh to be very professional; helpful and understanding, particularly Marcus and Mary-Kate...Many thanks for that...

Vincent · 14 September 2024

★★★★★ 5/5

Google

The communication at Sutton Kersh was excellent. The staff were so friendly and approachable. To the point it actually felt sad after completing our sale that we were cutting ties with them! Kerry and Molly, thank you for getting us over the finish line!

Natalie · 16 March 2024

★★★★★ 5/5

Google

Very happy with the service provided by Charlotte, Gayle and the team in selling our property. Many thanks for all your communication and hard work. Would highly recommend!

Louise · 15 June 2020

★★★★★ 1/5

Google

Completely unacceptable to take all of our details, do a soft credit check, arrange a viewing yesterday for today and let the property out without informing us. We've had to travel from another city. I checked the property on Rightmove to see it had been let before calling them at 11.48 to confirm, when our viewing is arranged for 12.45. no notice from them either.

Sarah · 15 June 2022

★★★★★ 5/5

Google

Really good staff and doing well . It’s easier than I thought was moving home without any hassle . Sutton Kersh doing really well their job thank you

Saranya · 1 December 2024

★★★★★ 5/5

Google

The team at Sutton Kersh couldn’t of been any better or more helpful, Justine in particular along with hannah and mollie bent over backwards to help me and my partner with our move and letting, I would of given more stars if I could !! Thanks again for all your help :)

Alice · 19 August 2023

★★★★★ 5/5

Google

Great experience with Sutton kersh. Mollie and Hannah both extremely helpful and ensured we secured a flat at very short notice. Far better than estate agent experiences I've had in the past.

Archie · 25 September 2024

★★★★★ 4/5

Google

Sian and Hannah were brilliant at Sutton Kersh. Really helpful, friendly and attentive! Excellent customer care.

Rose · 15 June 2022

★★★★★ 1/5

Trustpilot

Had a viewing today at noon

Had a viewing today at noon with a company called Sutton Kersh, confirmed by sms, confirmed by two phone calls. the last confirmation phone call was 2 hours before heading to the property.Arrived there waited for like 20 minutes and nobody showed up. i called the company, and after a little debate they told me that my viewing was canceled.when i argued with them, it turned out that they have problems accessing the property due to to inaccessibility with the current tenant.they dragged me and the whole family down to the middle of nowhere to test out whether i can get access to the property or not. appologies there but sort out your internal problems before using random customers as test subjects.very unprofessional and the person that was with me on the phone was even worse.if i see properties posted by this company on any website i'm skipping.

Antoine · 2 November 2023

★★★★★ 5/5

Google

Excellent service from Mollie, Hannah and the lettings team at Sutton Kersh. I had always managed my own lettings but this made life so much easier. They found good tenants quickly with clear pricing and were thorough in setting up the tenancy. I would use again.

Paddy · 17 November 2023

★★★★★ 5/5

Trustpilot

City branch letting.

The staff at the city branch are lovely. They helped us to rent our flat with ease! Thank you Annabelle!

A · 24 May 2024

★★★★★ 2/5

Trustpilot

put a bid in for a property and was…

put a bid in for a property and was accepted. We then did due diligence and found that their was a major problem with the roof and rising damp. We then reduced our offer. We were then suddenly told that somebody else had bid for the property above the asking price and it was sold. We told them that if the deal falls through then let us know. 3-4 months on the property is still on the market with a for sale sign on and also listed on their website? either they lied about the new bid or they forgot or was too busy to let us know that the property was still available?

Truther · 16 August 2023

★★★★★ 5/5

Google

After a fruitless afternoon looking for a suitable rental I spoke to a wonderful agent called Jackie at Sutton Kersh whos friendlieness shone through (despite the fact that property I was interested in had gone) She promised to keep me in mind for future properties and she was great!

Matt · 15 June 2023

★★★★★ 5/5

Google

We are very happy for the service provided by Miss Kerrie McMullan, from the sales team. She handled our requests promptly and efficiently. Grateful for her good efforts and closing the deal successfully!

Helen · 7 June 2024

★★★★★ 1/5

Trustpilot

Time and money wasted - awful experience

I am writing this review to express my dissatisfaction with the service provided by Sutton Kersh Liverpool. I had scheduled a flat viewing for a Saturday at 1 pm, with the arrangements being made on the preceding Friday. The agency had advised me to communicate any potential changes as soon as possible, which is exactly what I endeavored to do when I anticipated a delay due to a three-hour journey and potential traffic issues.Regrettably, the agent I had been dealing with was not working on that Saturday, and there was no automated out-of-office response to inform me of this situation. Therefore, I was under the mistaken impression that my message about my delayed arrival had been received and acknowledged.When I arrived at the property at 1:45 pm, there was no response from the tenant. My attempts to contact the agency by phone were met with indifference, as my calls either remained unanswered or I was told the salesperson was unavailable.In an attempt to rectify the situation, I visited the agency's office, which was conveniently located five minutes away. To my astonishment, I found the salesperson present in the office, despite my calls being disregarded earlier. I relayed the sequence of events to them, but instead of accepting their role in the communication lapse, they left voice messages for the tenant, failing to take responsibility for not conveying my delayed arrival.Their insistence that they couldn't facilitate the viewing themselves and their lack of initiative to find a resolution was equally frustrating. It is disheartening to reflect on the considerable amount of time and financial resources I expended, including a six-hour round trip journey and a hotel reservation, all of which was wasted due to their ineffective communication and a lack of professional responsibility.My intention was to purchase the property that day, however, this experience has cast a serious doubt on the professionalism and reliability of Sutton Kersh. I hope my experience will highlight the need for the agency to improve its commitment to customer service, communication, and responsibility to its clientele.

Guoda · 2 July 2023

★★★★★ 5/5

Google

Thanks to the whole team and to Kier who shared my views at the valuation stage and who had a great working knowledge of Wavertree. The sales team when opinions where needed and Julie for the sales progression. A professional job from start to finish!

Gary · 18 September 2023

★★★★★ 5/5

Google

Sian and Hannah have been amazing to deal with, helpful and knowledgeable in finding me a property to rent. A great service. Really happy thanks again!

Mo · 25 September 2024

★★★★★ 5/5

Trustpilot

Superb service from beginning to end !

My home was priced accurately. I was a touch skeptical just because of the sold prices previously but I trusted Sutton Kersh & they were proved right. The sales staff did a cracking job I am very happy with the way things have gone….. a massive well done to everyone in the office. The process from valuation to legal completion was around 10 weeks which is fantastic Thank You to all staff at Sutton Kersh.

Neil · 23 October 2023

★★★★★ 5/5

Google

very helpfull staff especially jackie at allerton road liverpool she was very coperative and she assisted us in many ways and made all the procedures very simple and we are very grateful

Mohamed · 7 June 2024