Sutton Kersh Liverpool reviews

★★★★★ 5/5

Google

We are due to get the keys to our rented property tomorrow and everyone we have dealt with so far have been lovely and really helpful (Sian, Mollie & Hannah). Booking the viewing and application went seamlessly, and has been a much better experience than other letting agents I have dealt with in the past! Looking forward to getting our keys and moving home!

Jennifer · 15 June 2023

★★★★★ 5/5

Trustpilot

Sophie and Amanda at Allerton

From our viewing with Sophie and then Amanda dealing with the house purchase it was perfect the contact was exceptional always available to answer any questions via phone and email purchase was quick and easy would highly recomend.

Dannielle · 25 November 2025

★★★★★ 5/5

Google

Jackie and Sian helped me with the process of viewing the property I am moving into and also with the renting side, they where polite, patient and so helpful, answering any questions I had.

Alice · 15 January 2025

★★★★★ 5/5

Google

Branch are very helpful. Josh always keeps in touch and makes sure repairs are done in a timely manner. He is very good at communicating throughout the process.

Caroline · 16 February 2026

★★★★★ 5/5

Google

The letting team has been very helpful and professional. The portfolio manager Reece Wilson was very prompt and approachable in organsing various repair works needed, much appreciated.

D · 17 August 2024

★★★★★ 5/5

Trustpilot

FIVE STARS ALL THE WAY

FIVE STARS ALL THE WAY ⭐️⭐️⭐️⭐️⭐️The city centre branch has been amazing in our property purchase. Deborah has been very professional and has been dealing With our purchase.I can highly recommend Sutton Kersh.

Accommodation · 1 May 2024

★★★★★ 1/5

Trustpilot

The worst estate agents and experience…

The worst estate agents and experience I’ve ever had. Over two years and my property still has not been sold. Let down again as another sale fell through from checks that should have been done at the beginning of the sale. Terrible advice given on many occasions, knowing I am paying through the nose for an empty property. Do not let these time wasters sell your property. Unbelievable and awful company. Only interested in auctions as that’s where they make their money. Extremely annoyed with this allerton road branch in Liverpool

Leianne · 13 May 2024

★★★★★ 5/5

Google

Mollie and Hannah have been really helpful friendly and easy to communicate with! They have made it a simple and easy process telling us every thing we needed to do and updating us every step of the way. Thank you so much girls helping us get our 1st home together. Would definitely recommend using them!

Catherine · 17 December 2023

★★★★★ 1/5

Trustpilot

Little to no communication from Adam.

I 100% would not recommend this company. I have been dealing with Adam Baldwin who has all of a sudden stopped contacting me. I simply let him know what dates would be available for them to do a valuation of a property I’m selling. The communication is so poor. Worse than poor as I’ve had none. I’ve even sent a follow up email twice, rang them (always goes to voicemail) absolute worst company. I’ve since contacted another estate agent who have answered right away and booked me in there and then for a property valuation. Awful company, avoid if you can!

Rim · 6 May 2024

★★★★★ 5/5

Google

What an amazingly, kind company. My Royal Mail parcel ended up there bizarrely ( I live in Derbyshire) and immediately, they offered to send it back to me with no charge! If I lived in that area , I wouldn’t hesitate to use them. Thank you so so much for solving my problem, Gill

Gillian · 17 December 2023

★★★★★ 5/5

Google

Jacqueline was really helpful. She’s a good rep.

Ekeoyo · 19 April 2025

★★★★★ 5/5

Google

Mollie was great. The entire team were supported and successfully arranged a tenant.

Julian · 15 June 2023

★★★★★ 5/5

Google

I have been renting through Sutton Kersh for 7 years, they have been nothing but helpful. From calling to ask about repairs to changes in circumstances, they have always answered the phone and offered support whenever we have needed it. Recently we decided to move from the apartment into a house. After viewing a number of houses we came across one being advertised via Sutton Kersh. From booking the viewing, to putting in the application form, and going through referencing checks, it has been super straightforward and fast, in fact it has taken less then 72 hours! Justine, Hannah and Mollie have been there every step of the way to provide advice and reassure us of the process. We recently found out we have been accepted for the new house and I am thankful that it is via Sutton Kersh, as I know that we will be supported for the next (hopefully) 7 years! Highly recommended!

Abigail · 15 April 2024

★★★★★ 5/5

Google

I recently had the pleasure of starting a new rent through this branch of Sutton Kersh, with the help of Justine, Mollie, and Hannah, and I couldn't be happier with the experience. The team was knowledgeable and attentive, the communication throughout was excellent, and they were always available to answer questions and provide updates. When it came to securing the property, the team handled everything efficiently and professionally. They also navigated the paperwork and logistics with ease, ensuring a smooth and straightforward transition. I'm absolutely thrilled with my new home, and I owe a big thank you to the team.

K · 15 April 2024

★★★★★ 1/5

Trustpilot

The un-estate agents!

It seems that this company are not at all interested in selling houses. They don’t answer phones, don’t respond to emails and if you are lucky to get through, bend over backwards to not sell a property. Imagine a house being on the market with them for over 6 months, and a negotiator actively doing their utmost to stop a potential client arranging a viewing?Stunningly bad. I feel really sorry for anyone who has a house up for sale with them.

Pablo · 23 March 2024

★★★★★ 5/5

Google

Sutton Kersh introduced us in March 2019 to the home we eventually bought but we were not proceedable until July 2019 and could not offer until July 2019. The sales staff and subsequently the progression staff (Gayle, Julie and Charlotte) were all wonderful; friendly, invariably cheerful, helpful and encouraging through a very stressful move from 180 miles south of Liverpool. Legal problems at the bottom of our chain held up our exchange and completion until January 2020, so we were really glad to have had such a professional team of people helping us on our quest to move to our forever home for retirement! Thank you Sutton Kirsh! Steve and Ian

Steve · 15 June 2020

★★★★★ 5/5

Google

I have used Sutton Kersh for my last three house sales and always found them to be the best of all the Liverpool agents. You get a far better service than you would from an online service such as Purple Bricks or House Simple which, in my experience, are detached and hard to communicate with at best. The service from Sutton Kersh is much more personal and knowing their clients better enables them to match properties to those clients with a greater success rate.

Rob · 15 June 2020

★★★★★ 5/5

Google

I have been very happy with the service from Sutton Kersh from beginning to end. Georgie did the initial evaluation and managed the sales process through to offer. As I don't live in the area this included managed viewings. We quickly had a number of expressions of interest and Georgie managed a final offers process. Georgie also quickly identified a suitable property for my brother to buy. Once we had an accepted offer the process was handed over to Charlotte. She was acting on behalf of everyone in the chain and needed to quickly communicate up and down the chain while taking a balanced view of individual interests. The process was difficult and the chain came close to falling apart several times when issues came up with different transactions along the chain. Even when things got difficult Charlotte remained calm and tenacious and came up with creative ideas to move things forward. She just didn't give up. Against the odds we completed just in time. An excellent job! Thank you so much to you all.

Frank · 15 June 2020

★★★★★ 5/5

Google

We had an absolutely outstanding experience using this lettings agency. From start to finish their level of professionalism expertise and dedication was unmatched. Hannah, Mollie and the rest of the letting team were always very friendly, approachable and accommodating my busy schedule for viewings. Highly recommended. Resiplus LTD.

Magdalena · 15 February 2024

★★★★★ 5/5

Google

We would like to thank Mollie for her kind support.

Abbass · 15 June 2023

★★★★★ 5/5

Google

We were informed at every stage of the process and in general they were very helpful, professional and kind. Bought our house without any issues and highly recommend them to anyone.

Gokhan · 5 December 2024

★★★★★ 5/5

Google

Excellent service provided by Mollie, Hannah and the team

Adam · 15 June 2023

★★★★★ 5/5

Google

Jackie and Justine from Sutton Kersh have genuinely made me move in process so quick and easy and have taken out the stress of moving. They have went above and beyond and kept up to date with my application form and references every bit of the way. Thank you so much!

Sadie · 30 April 2025

★★★★★ 5/5

Google

Sutton Kersh in Allerton rd: Just sold my recently passed away Mums house and from start to finish the professionalism of Fran D (She treated me with down to earth care and attention at a sad time in my life) and the girls in the office gave outstanding customer service. The time/effort and communication was 100% and will be recommending these guys to all my business friends and family. Strongly suggest if about to sell your property then stick with the tried and trusted estate agent method it always pays to do things properly. Other options such as the green/red/yellowbricks method (or whatever they are called) will give you a 30-60% effort and return OR go to Sutton Kersh and always get 100% result. IT MAKES SENSE TO USE A PROPER PROFESSIONAL ESTATE AGENTS AND SUTTON KERSH ARE THE BEST! Tony Standish and family

Anthony · 16 June 2019