Sutton Kersh Liverpool reviews

★★★★★ 5/5

Google

David was a very helpful and courteous member of the team

Kev · 22 October 2025

★★★★★ 5/5

Google

Jackie has been very helpful and eased the communication between myself and the tenant whilst we are getting maintenance work done in the house. Thank you

Dee · 17 December 2023

★★★★★ 5/5

Google

Really pleased with how smoothly my experience with Sutton Kersh was, Mollie was especially helpful would definitely recommend

Lacey · 24 May 2024

★★★★★ 5/5

Google

Got a brilliant and prompt response from the team especially Jackie Irvine,she was wonderful and was never fed up of receiving my calls! She was really helpful and the team as well in making sure everything is explained to my understanding till I got the house. Thanks to Sutton Kersh

Maryjoe · 15 May 2024

★★★★★ 5/5

Google

Looking for a house recently, we were so lucky to meet the letting agent, Chris from Suttonkersh in L18 1LN. He is a helpful and professional agent, He always show up earlier at the property and share the house information thoroughly and clearly. He closely follow up our house viewing and rental issue. Very reliable person for both landlord and tenant. Highly appreciate his working attitude and service. Also, we are thankful to his working team in the branch too, polite and helpful .

Sum · 15 June 2023

★★★★★ 5/5

Google

I had to sell my mums flat for her and chose Sutton Kersh as she had previously bought the flat via them. From the initial valuation visit to the final handover of the keys to the buyer took less than 3 months and that included Christmas and New Year. The agents very quickly lined up multiple accompanied visits and within days of being shown a buyer was found. I was kept informed at all stages of the process by the friendly sales progression team. I am extremely pleased with the service I received . Thanks so much.

Kay · 15 June 2023

★★★★★ 1/5

Trustpilot

My daughter is heartbroken she’s 8 💔😩

Absolutely terrible! Meself my wife and daughter was ment to move into the property 17th (6days) after waiting weeks going through the application and checks to have our dreams shattered to be told 6 days before collecting keys that we can not have property as owner not letting them rent it 😂 bad excuse just wanted money. My daughter is heartbroken she’s 8 😩😢 I would not wish this on anyone please be aware. 0 star rating never mind 1

Heartbreaking · 11 February 2025

★★★★★ 5/5

Google

We had a viewing with David,he was very professional and polite.David answered all our questions.The property was lovely and in a great condition.Thank you for being so welcoming.

Murufet · 25 September 2025

★★★★★ 5/5

Google

Customer service at Sutton Kersh was the best. Big shout out to Molly Smith who was really sweet and helpful. She made this whole process hassle free. Would 100% recommend SK.

Nikita · 15 June 2023

★★★★★ 1/5

Trustpilot

No Show After Petrol and Time Spent

I’m writing this review to express my surprise and disappointment with the service I received, especially since this was my first experience. I drove 20 to 25 minutes to the address, only to be met with a no-show. I had planned my day around our appointment, including another house viewing, which I ended up being late for. Additionally, I had to spend an extra 25 minutes driving to the Wirral, resulting in a total of approximately 1.5 hours wasted, time and petrol that could have been avoided. What’s even more frustrating is that I tried calling twice the day before to confirm the appointment, but my calls went unanswered. This lack of communication left me feeling disappointed and let down. I strongly believe that situations like this could be handled differently in the future by providing clear and timely communication, especially when plans change. Based on this experience, I would not recommend your services to others

Thembinkosi · 22 January 2025

★★★★★ 1/5

Trustpilot

Didn't tell me the house I was about to view was sold!

I had arranged a booking last week to view a property. Unfortunately they had no availability until Friday but I was all booked in. Yesterday on right move I happened to see that the property was now sold! No phone call or email from Sutton kersh to inform me of this and so I called today to check it was sold and why I hadn't had a call! I was told I would have at some point which I can't say I believe at all. They had the time to update right move and 2 days later still no call for me to tell me it was sold. I would have turned up to the property with nobody there. The woman then had the cheek to ask whether I would like her to look for other properties with them. No thanks, I won't be booking to see any properties with this estate agent. Absolutely appalling customer service.

John · 22 January 2025

★★★★★ 5/5

Google

Sian and Millie were a massive help moving into our new flat, thank you

Rhys · 7 June 2024

★★★★★ 5/5

Trustpilot

Excellent quality of service from Sutton Kersh

I had to move house in a hurry and find rented accommodation. Not always straightforward. Jackie handled my initial enquiry in a manner helpful and polite. Abby then maintained that same ethos through viewings of properties and subsequent negotiations with landlords, even helping me to fill in the forms for credit and reference checks. I’m now in a position to move into a new home that I’m very happy with. Excellent quality of service from Sutton Kersh.

Anthony · 19 February 2025

★★★★★ 1/5

Google

As a first time buyer they made it clear that unless I used their in house mortgage brokers they would make my offer seem like it wasn't financially sound even though I had a mortgage in principal though an independent mortgage advisor. This practice is actually illegal but they didn't care when I mentioned this over the phone.

Holly · 10 August 2024

★★★★★ 1/5

Google

Called to view a property practically as soon as it got put on the property sites and booked a viewing only for them to cancel less then 24 hours later as they have an application already, yet viewings were taking place tomorrow (Thursday 23rd of June) so how do people actually get a look in? So unfair! You should at least give everyone who’s seriously interested a chance! Was completely mugged off by this company. Stay away!

Kerry · 15 June 2023

★★★★★ 5/5

Google

Chris was really helpful and professional when showing us the property. He was knowledgeable and answered all the questions we had and helped to make the process easy!

Louisa · 15 June 2023

★★★★★ 5/5

Google

Kayleigh was the person who helped us all the way through from first viewing to giving us our keys to our new home. Kayleigh was very polite, patient, friendly and always professional throughout. Highly recommended Sutton Kersh. Thank you very much Kayleigh.PositiveProfessionalism

Emma · 15 June 2021

★★★★★ 5/5

Google

Spoke to Alison at the Alperton Road branch regarding a missing item. Helpful, polite and went out of her way to help can’t recommend enough.

Helen · 15 June 2023

★★★★★ 5/5

Google

I really can't fault Sutton Kersh at all from start to finish. I was looking for a rental property and from my initial enquiry about a viewing right through to me getting my keys today I've received nothing but prompt and helpful responses and updates. This is the first time I've leased a property and Mollie and Justine have made the the whole process run very smoothly and I can't thank them enough.

Barry · 15 June 2023

★★★★★ 5/5

Google

Amanda and Gayle couldn't have been more helpful or patient with our house purchase. We are so grateful for their support and expertise and would absolutely recommend Sutton Kersh's property services!

Laura · 10 April 2026

★★★★★ 1/5

Trustpilot

Horrible

Horrible! Do not waste your time here.. see why... We went there for a mortgage advice (which costs around £500 and we're willing to pay). We expend 1 hour hearing how good they're and why we should choose them. The person promised an email so we can send our docs same day and guess what.. we got ghosted.. no emails or phone calls.. I'd call them twice since then but the person responsible are aways busy... If they don't wanna help, they should at least give us a call and let us know (we don't expect a reason, just a friendly phone) I don't believe stop answering phone calls is something business should do... Extremely disappointed

Gustavo · 3 November 2024

★★★★★ 5/5

Google

Had a great experience so far, Mollie has been super helpful with us.

Lolita · 15 February 2024

★★★★★ 3/5

Google

Do not understand any circumstances ues the solicitors that they use,they say it will make the sale go quicker but we or them cannot get hold of there own solicitors to finalise a completion date do yourself a favour and get your own solicitors

Philip · 1 December 2024

★★★★★ 5/5

Google

Jackie was really helpful and prompt on helping us with the paperwork and checks for the property, would recommend.

Carl · 18 September 2023