Trusted Agent profile · Liverpool
★★★★★
394 reviews across 3 platforms
38, Allerton Road, Mossley Hill, Liverpool, L18 1LN
Sutton Kersh's office in Liverpool, at 38, is rated 4.3 out of 5 across 394 reviews on three platforms, including 322 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Sutton Kersh, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
5/5
GoogleJan Jones helped with my mortgage application and she was brilliant throughout. Proactive, friendly and one step ahead- she chased up others on my behalf to progress my purchase and obtained updates. Very responsive to emails which was also appreciated. Great work, Jan!
It’s really lovely to read another 5* review Laura. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
5/5
GoogleMy experience with Sutton Kersh Allerton property was top notch. I had an amazing experience with the services of Jacqueline Irvine and the rest of the team. There customer service was outstanding, I was so pleased with the services I received from them, they went over and beyond in helping me find the perfect home. Thumbs up to your team.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleStaff are very friendly excellence staff
"Thank you for your kind words! We pride ourselves on our friendly and excellent staff and love to provide top-notch service to our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleTerrific support from Kerrie, Ellie, Isabel, Molly and Gayle throughout the sale despite having to deal with a solicitor who seemed only able to operate in the very slow lane! Always cheerful and efficient and did their best to keep things moving.
Thank you for your wonderful 5* review Matthew! We're delighted to hear that Kerrie, Ellie, Isabel, Molly, and Gayle provided terrific support throughout your sale. Your kind words mean a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleI want to highlight the outstanding service delivered by Fran. She has had to manage a very difficult three-way negotiation over several weeks to bring a sale agreement to fruition. I cannot praise her enough for her tenacity, sensitivity, professionalism, focus, flexibility and patience. Fran has invested so much time and energy in this deal, and I am extremely impressed with her dedication and commitment. Her negotiation skills are very highly tuned, and she has shown a very high level of understanding her clients and their needs. As a result, I would thoroughly recommend Sutton Kersh as a preferred agent. I would like to ask that Fran is rewarded appropriately, as I truly believe she has delivered above and beyond expectations.
5/5
GoogleOutstanding service from Mollie and the team. We are very happy with the process and are overjoyed with our new home.
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
5/5
GoogleDavid helped me with finding property alot and his costumer service is so good
We are thrilled to hear that David provided exceptional customer service during your property search! Thank you for choosing our business and we hope to work with you again in the future. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleBrilliant service from all at Sutton Kersh Allerton in our recent house purchase in Woolton, in particular from Kerrie, Gayle and Molly. First viewing early January, then moved in mid-March! Really impressed with the service, information, follow-up, response times, everything really. Thanks very much for helping to make it as stress-free as possible, much appreciated!!
Very kind of you to leave our local team this 5* review! I shall ensure they are made aware of your wonderful comments! Best wishes, Scott @ Customer Care
5/5
GoogleFirst time landlord. Mollie and Hannah answered my questions, sorted everything out, very efficient and made things very easy. They noticed an error in the gas certificate and chased up the gas company to sort it out, so I appreciate them taking compliance seriously, I imagine a lot of people treat it just a tick box exercise. Will be using them again!
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleVery helpful Abby was brilliant throughout renting whole process :)
5/5
GoogleMollie was outstanding from the viewing and helping to get set up moving in, would highly recommend Sutton kersh.
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service. We dealt with Mollie Smith and the process was quick and smoothe.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotThey lied to me
I went to view a property on Romer Road in Kensington. I filled an application form out and asked how much will the landlord increase the rent for in the coming years. Someone at the reception told me they were going to call the landlord and get back to me two weeks ago. I called several times for an update and I was told they will get back to me only for me to call again today and get told that the property has been given to somebody else and about to move in. Nobody in the department had the decency to contact to let me, and I was thinking I have got a property and already given out my notice to my current landlord. Very awful and unprofessional behaviour. Never using this agency again and I tell people to be careful.
5/5
GoogleCan't knock the service from Mollie and the team. Responsive, attentive and good to their word.
Thank you for your brilliant 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleI am really impressed with Mollie and the rest of the Sutton Kersh lettings team. The full management service they offer from the initial visit has been professional and really took the stress of letting my home out. I feel confident that it is in good hands and would be happy to let them oversee such an important part of my relocation. Thank you!
Thanks for the great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI am so grateful for Sutton Kersh for helping us find the right property for us. Mollie and Justine helped us so much along the process. Thank you so much for the great customer service and for always being so helpful on the phone! You both were amazing and we are so grateful!
Fantastic to see another 5* review for our local team and read your wonderful comments! I shall make sure the local team are made aware. Best wishes, Scott @ Customer Care.
1/5
TrustpilotTrying to actuation a house number 2…
Trying to actuation a house number 2 Hanford avenue Orel park L9 Walton looked first time it was a 4 bedroom checked the next day it was a 2 bedroom had a look the day after now it’s a 3 bedroom phoned for information didn’t no nothing about the property went and had a look out side clearly needs under pining shop looks good in pictures but up close really in need of some instant repair work down as being a great property they don’t no nothing at all about it find it a bit inconvenient and time wasting that I can’t view the property and clearly lying about the condition waste of time a wouldn’t even bother with the estate agents not wasting no more time with them be cautious when dealing with this firm
1/5
TrustpilotThey didn’t turn up for the viewing.
Having already had my original viewing appointment moved by Sutton Kersh after an already agreed schedule. I was phoned 5 minutes before the rescheduled appointment, while I was waiting outside the property, to be told that the agent from Sutton Kersh was running late. When I asked what time they would turn up, I was given a very vague response with an “about” time, which obviously just isn’t good enough. On further pressing for a time I was then told about half an hour. I was also told that two other people had cancelled their viewing appointments and I could reschedule for the following Monday if I wanted. I then said the obvious, other people cancelling their viewing appointments had nothing to do with me. This was obviously a tactic by Sutton Kersh to get me to accept the cancellation of the viewing appointment and to arrange for the following week. This is not just completely out of order with respect to messing me about, after I had obviously had to make time for the viewing but it’s also a terrible service on behalf of the person selling the property.
5/5
GoogleMollie Smith is excellent has really looked after us and I can't recommend the business enough!!!
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleJust signed up with Sutten Kersh, so far so good. Had most contact with Justine who has been very helpful, polite and gave us a great service with all the details we needed with much patience so thank you for that. Just hoping furture good service continues with this company.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleAmazing and detailed service offered by David's answering to all my questions and helpful.
Thank you for leaving us such a fantastic review! We're thrilled to hear that you had a great experience with David and we pride ourselves on providing detailed and helpful service to all our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleSutton Kersh provided an excellent service with their super efficient team at the Allerton branch. Quick to share all suitable options. Mollie Smith helped immensely with the organising of viewing's and follow ups. Overall a great experience. The rest of the team Hanna/ Justin have been hugely supportive. I recommend them whole heartedly. Will be my go to agency from now on.
Thank you for your amazing comments, recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThanks to everybody at Allerton Road branch. Bought and sold with Sutton Kersh Allerton service was excellent. Big thanks to Lynn and Steph in sales and Charlotte Julie and Gayle in progression for all your help throughout.
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy.
5/5
GoogleProfessional helpful staff Jackie went above & beyond
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Sutton Kersh, Liverpool won Gold.
