Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotOne Baltic Square Unit B208
One Baltic Square Unit B208 Following your reply to our review, which of course is twisting the facts to your convenience, I want to reiterate the following:You with your paper company Nexus, breached the contract as didnt complete the project in December 2021 as per the contract and never agreed a revised date with the buyers of this project, are you going to deny it?Until mid-December 2023 your representative Thomas didn't know the completion date, we have copy of his email, stop lying. We employed the best buy to let mortgage broker in UK, Dynamo, and they struggled to get us a mortgage because the project was in the black list for the majority of the lenders, however there was only one, Kensignton Mortgages that provided us with a decission in principle but declined their offer due to the project being heavily investor led not our fault, but obviously you didnt disclose this information beforehand!We secured a mortgage with the lender recomended by you, Molo, but strangely they took twice the normal time to review and approve our offer....what a coincidency as this delay allowed you to cancel our contract!! Open your eyes we have proof of everything check our facebook page called "RW Invest Victims" you can also share similar experiences.
Javier · 14 June 2024
★★★★★ 5/5
TrustpilotIt's important for me to say that your…
It's important for me to say that your company is very professional and reliable and specialy, mr Adam Burns that was stay next to me at the long process and was available at any time and answer all of my questions.His answers were rights and reliable Im sure that i will make business with you soon againThank you!
Dror · 17 November 2023
Agent replied · 16 June 2024
Thank you, Dror
★★★★★ 4/5
TrustpilotPhoebe & Sean have been very…
Phoebe & Sean have been very personable, responsive & helpful throughout the process. We did feel, though, that they rushed us somewhat & encouraged us not to do our due diligence as we progressed through the exchange, despite knowing that we are not experienced investors. I appreciate agency work is commission based, but these are not trivial sums of money! All in all, a good experience.
Sarah · 12 April 2023
Agent replied · 16 June 2024
We appreciate your comments and take onboard your feedback
★★★★★ 1/5
TrustpilotMy recent experience with RW Invest has…
My recent experience with RW Invest has been terrible. Rent guaranteed but nothing paid. Don’t feel that they are looking after their investors. Bradley and Gary were great whilst I was buying but now feel deserted
Andrea · 11 July 2020
Agent replied · 24 October 2024
Dear Andrea,The Developer, Capital, have been in touch to confirm that rent will be paid in October. Due to Covid-19 the student development had to be vacated. Since then, the occupancy levels of the development has been 9%. However, we spoke with the Developer's management agency, Homes for Students, this week who informed us that the occupancy level for the academic year 2020/21 is currently standing at 77% with more bookings being taken daily. This has been a really hard time for everybody including students, universities, and rental companies but we're confident that things are set to improve.
★★★★★ 5/5
GoogleCharlotte has been fantastic in assisting me through the exchange phase of my purchase. She is very proactive and relays any information onto me, following up with phone calls to make sure I fully understand the process and answer any questions I may have.
a massive thank you for all the work you have put in your end, making this process extremely easy and problem free for myself.
Will · 18 June 2020
★★★★★ 5/5
TrustpilotWas kept informed throughout and…
Was kept informed throughout and someone always returned any missed calls timeously.
John · 22 September 2023
Agent replied · 16 June 2024
Thank you very much for your feedback, John
★★★★★ 5/5
TrustpilotDaniel was very friendly informative…
Daniel was very friendly informative and helpful. We both really enjoyed the viewing
Craig · 25 August 2023
Agent replied · 16 June 2024
Thank you, Craig
★★★★★ 5/5
TrustpilotChloe has been extremely helpful from…
Chloe has been extremely helpful from thr start of the process till thr exchange of Contracts. Reply to questions very efficiently and fast
Akram · 4 October 2022
Agent replied · 29 August 2024
Thank you, Akram
★★★★★ 5/5
TrustpilotVery good experience
Chloe was very diligent and regularly checked in with me to give updates and further information regarding the purchase.
Sina · 20 February 2023
Agent replied · 16 June 2024
Appreciate the positive feedback
★★★★★ 5/5
TrustpilotThe process was smooth from start to…
The process was smooth from start to finish with Ruairi and Chloe helping every step of the way. All of the information was provided to help me make an informed decision. Communication was really good and I’d recommend them to anybody making a property investment.
Adam · 25 July 2024
Agent replied · 23 August 2024
Hello Adam, thank you for your review!We pride ourselves on transparency and communication throughout the entire investment process. If you have any more queries, we would be more than happy to assist you again.
★★★★★ 5/5
TrustpilotKallum was very supporting and ready to…
Kallum was very supporting and ready to help us with the park spaces purchase process. The whole process was smooth and quick
Francisco · 1 November 2022
Agent replied · 29 August 2024
Thank you, Francisco
★★★★★ 5/5
TrustpilotWell informed throughout
Have recently completed on our first off plan purchase in Liverpool. We have found RW Invest to be excellent at communicating on the progress of the development over the past 3 years, with all the problems caused by Covid. So exciting to visit the completed property last week with Kallum who answered all our questions and was very knowledgeable, friendly and professional. Would definitely recommend RW Invest!
Richard · 13 February 2023
Agent replied · 16 June 2024
We appreciate the positive feedback
★★★★★ 5/5
TrustpilotChloe Walker was a great Client Care…
Chloe Walker was a great Client Care Manager. She was helpful, knowledgeable and answered all questions that I had.
Allen · 10 February 2023
Agent replied · 16 June 2024
Thank you
★★★★★ 5/5
TrustpilotQuick easy sale
I sold a property through RW and found the process very quick and easy. The staff were helpful and transparent about their process and fees. They found a buyer for the property very quickly which only goes to show that they are well connected and there is no time wasting. Kallum Holmes guided me through the process. He was very helpful and responsive.
SB · 13 June 2023
Agent replied · 16 June 2024
Glad you are satisfied
★★★★★ 5/5
GoogleRachael and Nicholas are two of the best and most professional people Ive had the opportunity to work with after 15 years as a landlord in USA. They made me feel welcome and answered every question to give me the knowledge and confidence needed for this overseas investment - and believe me I had many questions! Thank you Rachael, Nicholas and RW Team!!
Jesus · 18 June 2021
★★★★★ 5/5
GoogleGood to work with, specially when you are first time investor in the sector. Customer service kept us informed regularly on the process and progress. Claire & Jennifer was exceptional and provided great service. Always there for any queries and understand the customer. We met Tom first time who was ever willing to go extra mile. Will use them for my next project.
Marcelino · 18 June 2021
★★★★★ 5/5
GoogleA big thanks to Ben Fisher for all his help and support. A true gem for RW. He has always been very receptive and always available for a chat.
Thanks Chloe for your patience and assistance in getting the deal signed.
Very professional firm, going out of line to help its customers. Looking forward to many more deals.
Thanks Chloe, Ben and Nick.
Nikhil · 18 June 2021
★★★★★ 4/5
TrustpilotReal estate purchase
I was buying flat and all contact persons were comunicated fast and trying help with all issues. Only all the process would be faster and final contitions in contract are better to discuse in advance and not to be surprised during reading the final version. But deal was done properly so finally it was good experience.
David · 20 November 2023
Agent replied · 16 June 2024
Thank you, David
★★★★★ 5/5
TrustpilotPhoebe was helpful and proactive…
Phoebe was helpful and proactive throughout and assisted me greatly when I had unexpected delays my end.
For · 14 March 2023
Agent replied · 16 June 2024
Thank you
★★★★★ 5/5
TrustpilotProperty Purchase
Chloe was very helpful during purchase of my apartment. She regularly kept in touch to provide update or just to find out how everything was going on with the solicitors.
George · 2 July 2021
Agent replied · 29 August 2024
Hi George, thank you for your feedback. We are glad to see that you are happy with the service you have received and with the property you have purchased.
★★★★★ 5/5
TrustpilotLiverpool Flat purchase
Its the third flat we are buying with RW Invest. Ryan and Chloe have been amazing for us on every occasion. They are always available for us and they made the sell process very simple and easy. I feel safe investing with them. We are going to do more business with them in the futur. Thank youu for the help!
Pierre-Marc · 26 July 2023
Agent replied · 16 June 2024
Thank you very much for your feedback
★★★★★ 5/5
TrustpilotMy experience was excellent
My experience was excellent. Tayla and Lee were handy and were always ready to answer any questions that i had anytime. I was very scared at first thinking that i was going to lose my money but they gave me all the assurance i needed to do business with them. They kept in touch at every point of the process.
Chenge · 17 September 2021
★★★★★ 5/5
TrustpilotVery Halpful
Hannah Joy , was very approachable and helpful , professional in her communication and respectful , she waited for us untill we found a parking for the car to view teh property , wish her all the best in her Carear .
MARAH · 4 August 2024
Agent replied · 23 August 2024
It’s great to hear that you’re satisfied with our customer service, as it is something we pride ourselves on!All of our staff strive to meet the utmost standards of professionalism, and providing a seamless experience for our investors is our number one priority.
★★★★★ 5/5
TrustpilotChloe Walker has been very helpful and…
Chloe Walker has been very helpful and made the exchange process run smoothly. Highly recommend.
Sarah · 5 April 2023
Agent replied · 16 June 2024
Thank you
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